Mad City Windows & Baths

They did fantastic work. There were no unexpected issues.

Execellent workmanship. The crew was very polite and helpful! Very satisfied and would use Mad City again without question!

The salesman was well trained in high pressure sales tactics. They take you through a 2-3 hour dog and pony show about why their vinyl pellets are better than everyone else vinyl pellets, how the heat doesn't penetrate their windows (with a fancy thermometer) all the while gauging your and quot;ballparkand quot; for what you and quot;think you should pay to have these windowsand quot;. The salesman we had was a slimeball, but we respected his time and told him we were interested. He asked us how much we thought it would cost, and seeing as they were our first contractor quote we guessed 10k. Our windows are rotting through the sills and after last winter we were desperate. He gave us a quote of $14,500 for a whole home replacement of 10 windows (that's 1450 per window), all double hung normal (I realize that's subjective, so roughly 2ft wide by 4ft tall) sized windows. No giant custom picture windows or anything fancy at all, just regular sized windows you could pay 150 for at Menards. They wanted 1450 per window. Well that was just the beginning. After we told him we thought it seemed high, he then went on a diatribe about how we were getting the finest quality vinyl windows out and it costs more to have better. But there was a caveat... he'd knock some off the price to get us to our and quot;target price of 10kand quot; if they could use us for their marketing strategy (they wanted to make a video with our testimonials, talk to our neighbors, put signs in our yard, etc. etc.). Obviously this was another slimeball move. We never once stated we had a target price of 10k. We only stated we thought thats what they were going to cost when he asked us. Honestly I believe they make up a number on the spot after asking you what you think they're going to cost. We could have said 5k and he would have quoted us 8k or something to that effect. It's all a game to these people... the game of maximizing profits off people that don't do their homework. Anyhow, the price eventually got knocked down to 10k where he began pushing us to sign the contract TODAY. He kept saying and quot;what can I do to earn your business TODAYand quot;, as if these ludicrous deals were going to expire tomorrow. In the end we did not take the services provided from Mad City Windows and have since taken quotes from contractors that are almost a third of what MCW originally quoted (5400 vs 14500). This is a garbage company with garbage sales tactics and shady employees. Stay far, far away from these clowns.

We converted 90% of out double hung windows over to their Enviroview 2 wide sliders. We also replaced the 3 double hung windows in our living room with a three point slider, and had a few single double hungs replaced. Our sales guy Joe Jacobson was great, although, I do agree that their sales pitch could be faster, but Joe was pleasant enough and quite professional. We ordered our windows and they were made and installed within 5 weeks. The install took just one day. We had three professional guys who worked perfectly together! They cleaned up their mess and answered any questions that we had quickly and professionally. The price seemed a little high, but the window quality is amazing! You get what you pay for people!! We'd use them again.

That was financed 0% interest for 5 years. At first when they sat down and tried to give me how much it would cost, I really was not able to compare but I told them that I did not want to do it for that cost. We were able to negotiate a better price so that worked out towards that way. There were 2 people that came to work on it, and they were very neat and clean. They put down sheet to walk in through the house so they won't track in on the carpet so their workmanship was very good. The guy that did most of the work took a lot of pride in his work and he did a really good job. They were very good with regards to responsiveness about questions before, during, and after. Their punctuality was very good. If I use them again, I'll get a 30% on whatever work on another bathroom.

My boyfriend and I were approached at our home as we were driving up 6/4/2014 by a representative of Mad City Roofing Siding Windows. As I have been interested in bathroom remodeling and knew they also did that, I scheduled an appointment for 6/5/2014. I did not receive a call canceling the appointment. When I called to confirm, I was told I had been taken off the list because I hadn't confirmed earlier. Disappointing, but fair enough. I must have missed their confirmation call before their time window closed. As I tried to reschedule. I was told they would not schedule an appointment unless my boyfriend would be there. I told them I own my home, pay my mortgage, will pay for the work, and will make my own decision on what repairs are done in my own house. They would not budge. I'm sure somebody else would be happy to take a homeowner's money.

Overall they did a good job and we would recommend them for other similar tub removal to walk in shower conversions. Pro's They provided explanation for all work done and asked if we had questions through the project. Travis, plumber, and Brandon did a good job removing the old materials and installation of the new materials. Good attention to details. Travis and Brandon demonstrated above average Customer Service skills. They were polite and did necessary steps to reduce dust. Cleaned up at the end of each day. Their certified carpenter was excellent. Lost his name. Tim, the carpenter, painter, drywall repair man was excellent. Finished product looks great and we love it. Their price was sky high, then after discounts it was still high. However, they did price match a competitors bid. I give them credit for price matching. Con's. It's very apparent that Joe in sales does not talk to the Production Manager or respond "quickly" to customer phone calls We called and left a message that we wanted to change the trim kit from their standard to another Moen trim kit and would provide it and wanted to know how much the cost would be lowered. Talked to secretary and Cory the Production Manager. It took 3 phone calls by me and 4 weeks before the salesman called me and we agreed to the price reduction. That happened a few days before the demo started. Therefore, the low rating for responsiveness. When the drain alignment and I-beam interference was encountered, they dropped us out of the schedule while they investigated how to move the I-beam. So we lost two days for the research and movement of the drain but we lost almost 4 more days before they could get back to us to finish the job. We should have been back next day after the I-beam was moved. Our master bathroom was down too long. They should have kept us in the schedule to come back immediately after the carpenters were done moving the I-beam. We were given the option to have another crew finish the job, which would save two days but we wanted the same crew who did the demo and basic work. They do a good job cleaning up and did use a vacuum and cloth to clean floor and counter top surface. But understand they had to cut up a jacuzzi tub and fiberglass surround and it's messy. I spent 3 hours cleaning the next day. Their was dust on every ledge on the doors and window sill and the top edge of the mirror. We are not fanatics about dust but just wanted everything to be clean. During the demo they had to trim the back edge of the access panel surround and put a whole in the wall into the bedroom wall about 2 inches long. Of course they repaired this damage, applied texture to the wall, and used by left over paint from 11 months earlier and repainted the damaged area. No up charge since it was their issue. They did a great job with the repair and you cannot see where it was patched. Workmanship was excellent. During the demo they damaged the access panel from our master bedroom closet to under the jacuzzi tub. They responded quickly that they would repair the damage. Then it was determined that they would rebuild the oak access panel. Problem reported on Feb 11th and as of April 21, we are still waiting on the replacement access panel. Another reason for the low rating for responsiveness. The trim kit and bars and shower curtain are Moen brushed nickel. Finish quality is excellent. They installed a chrome sink drain and we are still waiting on the brushed nickel drain. They really did a great install. Accidents do happen but their response to fixing the issues leaves much to be desired. Trying to get back to the salesman is almost impossible for the customer and I heard the same thing from the employees. This may be signs of growing pains. If we have another bathroom conversion and their price was competitive, we would reuse them. Recommend based upon the overall performance. .

It was excellent. The price included everything, removing the existing windows, hauling it away and putting in new ones. There are probably other cheaper window places out there. We had a big storm brewing and they were out here in the rain.

They did a good job. It was pouring rain and they had good attitudes even in the rain. They put in a couple of corner shelves and one ended up falling down. They came back for repairs and any adjustments right away. Overall it was good service through them. They did a really good job. Their price was real comparable to anything that was similar and their product was higher quality.

They’re really rude. I went along with their plans. I got more information from someone else and so I cancelled it. They’re very rude and difficult about it. It was difficult to get my refund back. They were gonna give you a free thing because you had them come out but they didn’t do that. Their price was exorbitant that’s why I called on them. They were unprofessional. He was really mad at me.

I had Mad City Windows out for an estimate and regret ever talking to them! They use high pressure sales tactics like lowering the estimate if you sign right now and use their financing, no time to think about their products or their company. Their product looked good though and we decided to sign with them and were immediately hassled non stop to set up an appointment for measurements. We received 9 voice-mails in 2 days, 7 of them on the same day and two of the calls were only 8 minutes apart. Needless to say we have canceled our order with them! A professional company does not hassle their customers in this way, only hacks! Do not use Mad City Windows if you care about quality service!

I don't know why we even hired these clowns. They were going around our neighborhood knocking on doors asking if they could give a free estimate for new windows. I thought that it would be good to get an estimate.They are pushy sales people who basically just want to get something sold and get the job done. The windows are just ok and they did clean up after themselves, but other then that the quality of the window is not what we expected at al. As soon as they left we noticed a hole about the size of a mans thumb all the way through the screen. We called them and they did come back within the first week to replace the screen. We were told during the sales pitch that if someone put a hole in one of there screens that all you have to do is rub over it and it comes back together again. I hate to admit that I believed him because this is an out and out lie. I actually believe that the windows that he sold us were NOT the windows that we got. They always have a special going on that is a certain price for the entire house of windows to be replaced. We looked at that window and it was very cheap, so we went with the more expensive one. By the time they were done with them it came to well over $4,000 !!! For TWO windows. People laugh at me when I tell them about it. We are very unhappy with this company and will never go to them again and when friends ask who is good I tell them and quot;ANYONE BUT NOT MAD CITY WINDOWSand quot;. WHY are they rated at a B. I can only hope that this will bring their score down to a C where it belongs. When I see the ads on TV I cringe .The thought of how many people in Madison are getting ripped off.

This was the opposite of professional Although I told them many times I would not sign anything then, they refused to give up trying. They ignored my many requests that they stop the presentation and leave, not going until I became angry with them. I especially resented the lengthy telephone call and quot;on my behalfand quot; the salesman made to the manager during which the salesman repeated all the virtues of the windows so I would hear it all again, as well as the way the price kept on dropping the longer I did not sign anything.

They were prompt and quick. It only took them three days to remodel both bathrooms. They were good, courteous and clean.

I agree with all the other reviews - terrible customer service, aggressive sales tactics, and overall REALLY dissatisfied. After an hour long sales pitch we didn't even know what the quote we wanted was. The sales person overstayed his welcome and despite many hints would not cut to the chase. Eventually - after more than an hour of sitting through his and quot;presentation,and quot; I had to tell him to please leave my house, and that if I had to sit through any more of his presentation I wasn't going to purchase windows from him. He finally left but it was overall a very bad experience and wasted an hour of everyone's time. We did not receive a quote and I am guessing we will not receive one because their windows are over-priced.

They cleaned up after. They came in when they said they would. Everything was as they said it was going to be. They made sure everything was covered and clean when he left. They were very professional.

Fortunately our insurance covered the cost (except for the deductible), but from start to finish the project management, follow through, keeping us up to speed, and the workmanship was deserving of an "F." I have since had a reputable company inspect the work, because of ongoing roof leaking problems, and they were able to point out several spots that the work was not up to what it needed to be. In fact, the company person left working for Mad City because of the poor workmanship. Very unprofessional organization. Will never use them again, and am glad I can share this with others. All I can say is be ware!

The rep came in, promised that they could do both, and inked me to a deal that involved doing labor to both. When the foreman came a 3-4 weeks later, he indicated that my casement and their window wouldn't look the same, and to install my casement, they would have to permanently make the cut out bigger for the window, and that it would look awkward. Kudos to the foreman for being honest, but I would have never picked this group had their windows not matched. My extra casement is still in storage, as they didn't install both windows as our agreement (and payment) indicated. As it is, I paid way too much for work to one window.

as others were, we were held and quot;captiveand quot; for 3 hours and even then he wasn't willing to take no for an answer. windows horribly over priced and according to others we spoke to, not great quality. never followed up with us, never sent the gas card we were promised. would never do business with them.

Very pushy sales tactics. Way overpriced! Do yourself a favor and shop arround before you decide.

The window installation went very well, but the original estimate was for around $3000. When they came back out however they said they could not do for that amount.

By FAR the shadiest company I have worked with. Since MadCity, I have had 2 other quotes by reputable companies found on Angie's List. Both were professional, and knew I was having several quotes. Both also encouraged me to go anywhere else than MadCity. I now know why. It's been weeks and I am still trying to get a refund for my Groupon- no one will return my emails. When I call, Leana now tells me she is an 'answering service' and she can only deliver messages to her supervisor. She cannot tell me who her supervisor is, they change every day. she cannot tell me who her supervisor is today. she can only deliver messages. I asked her to deliver a message to her supervisor's boss, that I would like to have him call me back. She told me she would give the message, but they will not call me back. Shady. Shady. Shady.

After an appointment was made, the representative didn't show and didn't call. When we phoned the company afterward, we were offered a free dinner. We refused saying that if they couldn't be trusted to show for a quote, how could we trust them as a vendor. When we mentioned that we were offered a dinner by a company that didn't show to representatives of other vendors, they said, Oh Mad City Windows (without our having mentioned Mad City's name). Stay away.

I called Mad City to get an estimate for windows and patio doors. I made the appointment thinking my husband would have time to do this, but he said I can just get the est. and the info and we would decide according to what they gave us. So when they called to verify the appointment, I was told that if my husband was not there that they would not come out. I explained that at this time he did not have the extra time for the 2 hour visit they say it takesto do the est. They said they could reschedule, but I had already waited three weeks for the appointment. If they want business, they should not turn it down because people choose to set up an appointment the way it is convienient for them. They won't get my business in the future. I'll go someplace else where they respect their customers.

I had been planning on replacing the windows in my house at some point and had gotten an estimate a year ago from a different company so knew about how much it was going to cost me for the windows I wanted. Mad City was replacing windows in another house in the neighborhood and so did some door-to-door marketing on that day. The guy who came to my door was very courteous and asked me if I wanted to meet with someone for an estimate. I decided I may as well get another estimate for future reference so he gave me some information and the company called me to set up an appointment. The salesperson, Dominic, was very personable and gave an extremely thorough and knowledgeable presentation, not at all high pressure. When it came to talk about purchasing, I told him that, because of finances, I wouldn't be able to afford the windows until the spring of next year. Dominic, however, was able to provide some financing options which were too good to pass up. We wrote up the contract and the windows were ordered. It took about a month for the windows to come in (exactly how long they told me it would take) and we scheduled a date for installation. While waiting for the windows, however, I realized that the trim around the front and back doors needed to match the new windows and requested that be done as well. I told them I would be willing to pay for that separately rather than amending the financing contract but they ended up doing them at no charge to me. The day of installation arrived and John and his crew of about six arrived at 8:30 a.m. Everyone was very friendly and courteous. As soon as one window was removed and the new one installed, one of the guys came around with the shop vac and cleaned everything up. A production manager came by mid-point in the job to check on everything. Eight beautiful new windows were installed, insulated and wrapped by just after 2:00 in the afternoon. They even gave me a paint chip at my request a week later so that I could match the new window wrap to some vinyl trim. I would highly recommend this company if you are looking for high-quality, energy efficient windows (with financing options!) installed by highly-skilled, conscientious workers.