Mad City Windows & Baths

Great craftsmanship and nothing they coulndnt handle.

They do outstanding work. We are more than satisfied, workers were really friendly and everything went smoothly.

I couldn’t be happier with my new windows from Mad City. I had three picture windows and seven standard size windows replaced in my ranch home in Greenfield. Jesse and his crew showed up promptly at the scheduled 8 am start time and had the job completely done in less than 6 hours! The windows look great. Any and all concerns I had were taken care of immediately. The installers were obviously professionals they all moved seamlessly around the house like a well oiled machine. When they were done you wouldn’t know anyone was there at all, every piece of trim and nails was gone, the only change was 10 new beautifully installed windows. While researching companies for the window job I read many negative online reviews about Mad City but I noticed that no one who reviewed negatively actually got the windows! Yes I am sure that Mad City is not the cheapest avenue for windows but between the quality of the product, the professionalism of the sales, support and installation staff, the value I received is worth the price.

The installers completed the job and totally cleaned up after themselves within a few hours. Very efficient, professional and respectful. We were completely satisfied with the job and really like our new walk in shower. They also have an exceptional lifetime warranty on the product used and their work performed.

As expected. They cleaned up after themselves.

Very well. Very professional installers and were so pleasant and happy to please us. The work was done accurately and quickly.

The salesman was pushy. I did not get the resterant gift card nevery offered. The crew who installed was great would only work with them again.

very well, window seems to be everything the salesman said it would be.

Extremely happy with the results. The timeline was as promised and the workers were very competent. The result is gorgeous and exactly what we wanted.

It was excellent. Exceeded my expectations.

It went very well, we ran into a little snag, but it was resolved quickly.

it went very well. overall we are pleased

Good, the staff were Superlative!!! Explained everything, very detail oriented, friendly, kind

I stopped by their booth at a home show. I agreed to have them come do an estimate for the windows we need replaced. I was immediately put on guard by their insistence that my wife also be home during the estimate. I decided to follow through because more estimates are always good, but boy do I regret letting their sales person in my door. He was unfailingly polite, I will give him that, but he was constantly bashing the competition (in the most general of terms) and he took forever to get through his extensive sales pitch. If it had just been a waste of my time, that would be bad enough, but at the end he piled on the hard sell. He kept implying that I must think something is wrong with the quality if I didn't want to commit to buying windows from him RIGHT THAT SECOND. I was so angry by the time I got him out the door. I hate these sorts of sales tactics. If your proposal can't stand on its own next to competing bids, you don't deserve my business. I will not reward these sorts of underhanded, slimy tactics.

The salesperson insisted on my wife's presence for the quote. She'd delegated this to me because of a busy work schedule and, as the property is duplex, it doesn't really make sense to get sentimental about the windows. When I asked the woman on the phone to respect this choice, she got aggressive and insisted on my wife's presence. I said that we'd be taking our business to another company, because if their company couldn't respect a choice as simple as this one we had no desire to see what other choices they would choose not to respect. The woman on the phone then spent an inordinate amount of time bashing other companies, attempting to divine my motivations, telling me how special their windows were because they were custom built (just like the window of every one of their competitors), and then circled back to bashing their competitors. A very distasteful interaction all-round, and an extremely unprofessional company.

This is probably the worst company I've ever dealt with, so I felt compelled to write this review. The windows are overpriced, and the caulking on the windows I bought from them looks shoddy at best, but I could deal with that. The WORST thing about this company was the unethical salesperson AND terrible customer service. Originally the salesperson called my friend trying to sell her windows. She didn't need any, but they said they would give her $100 gift cert for anyone that she referred that bought windows. The salesperson came out and sold me 2 big replacement windows for about $3,000. When I called weeks later to ask why my friend hadn't gotten her $100 gift cert, someone named Leana answered the phone and said that since my friend wasn't a previous customer, she would not get her gift certificate. I asked to talk to the owner (Corey Sturman) so I could tell him about the unethical sales practice, and she wouldn't transfer me. She continued to argue and mock me on the phone. When I said I didn't want to argue with her and asked again to talk to Corey, she said "I can leave a message, but I can't guarantee he will call you. IN FACT, HE PROBABLY WON'T CALL YOU." I left a message, and he never called me. Then I called another employee named Trevor. He told me that Leana has superior service skills and he couldn't believe she would do say those things. He also promised to get me the gift certificate for my friend. He never sent it. I had his mobile number so I texted him a few times, and he just started ignoring me. My understanding is that Corey is in Vegas and not around very much. I have tried several times to get a hold of the owner (phone, email, facebook), but to no avail. This is NOT a company that cares about its customers! Also, their sponsored Facebook Page currently has 5 "likes" and 1 "angry" emoticon, but 2 of those "likes" come from their own employees. What does that tell you? There were more "dislikes" and negative comments previously, but I know from experience they just delete them and block the people that write them. What a joke.

Not well, the company refuses to provide me with a copy of the contract I signed without sending a 'manager' to my home

They were expensive. We had a lot of windows because we have a big house. I 1500 square feet house. The guy had a good sales pitch but it ended up more than we expected. We did get out two big windows done in every single bedroom and the kitchen. They were supposed to be here earlier than they came. I had to go over it.

They never followed up after the service, even after I called them with a complaint so that's a big negative but the quality of the materials was great.

I liked the product itself. But, we found out, two weeks later, that their work has a leak. It's not perfect. They came and fixed it and it's okay now. The base that they ordered was not the correct base. So they had to reorder another base. So, we had to reschedule the installation for another week. They did it the whole day and finished. But then, two weeks after that, there was a leak. It got wet all over my floor. They should make sure that everything is perfect as they promise.

After the experience we had with Mad City and talking to number of other home owners who have worked with or received a bid from Mad City, I am BAFFLED by all the positive reviews they have on Google, Facebook, and other sites: I will call BS and speculate they are cooking up their own ratings. Here is what you will get: 1. Aggressive sales tactics. Numerous friends have said they couldn't get the sales person out of their house. I guess we caved somewhat early (only after an hour and half), so we were spared the extended stay. We have a 764 square foot rectangle home and our initial bid was over $17,000 for gutters and siding. I pity the person who accepts this initial bid, as I am confident they have taken advantage of vulnerable home owners with these astronomically high bids. I know it's all part of the dance, but they will shame you the entire way down with comments like, "We are already losing money on your house, but we want to get business in your neighborhood." "Let me call my manager (proceeds to call/text no one)....yeah it looks like we can come down a couple thousand, but this is the absolute lowest we can go, we are losing money." One week later when we found out we were getting hosed, but were under contract, we called them back to the house and they knocked off $2000 without batting an eye, so go figure. Interestingly; however, the sales person said, "Listen, your garage is 16ft long - Save yourself some cash and go to Menards who has 16ft gutters." Wouldn't you know when I attempted to do this our garage is 18ft long. Finally, we were promised two things: 1. Mad City employees do the job, so you will paid more so installers are fairly compensated and receive benefits. 2. "Juan and the gang won't show up to your house and do your install; all our installers speak English." Let me go on the record and say, I do not care what language our installers speak - If they know what they are doing and take a little pride in their work, we are happy to pay them fairly. (Next time the racist sales person will be asked to leave and we will do business elsewhere. Instead, when we had him (Trevor) back the second time (under contract, unfortunately) he reiterated the point that "Juan and the gang..." two more times.) I'll be damned if the day of our install a very nice and capable man named Juan showed up overseeing a non-Mad City crew who predominately spoke spanish. Which leads to point number two... 2. When, not if, you call Mad City with a problem you will not talk to anyone in management. Our install went Monday - Wednesday and I called everyday (even Thursday and Friday), sometimes multiple times per day with questions for a site manager, such as, "I thought this was going to be a Mad City crew getting paid well w/benefits?" No call back. "Let's talk about getting gutters on our garage before the gutter people come." No call back. "I have concerns that the sales person is racists and says derogatory comments about the leader of the crew currently working at our house, who is his boss?" "He technically doesn't have a boss." How about the field manager that I've left five messages for throughout the week and I never heard back from, who is his boss? "He doesn't really have a boss, is there a problem that I can help with? I can send him another email and have him call you back." You will be told how great Mad City's customer service is and that they have a transferable warranty, but when you can't get someone - anyone - to call you back, I have zero confidence in their warranty. We did get a field manager to come out and check the job...two days after it was done and a payment was due. Also, when I told the office personnel that I had some concerns I needed to discuss before submitting a payment, I was informed that nothing could be fixed until they received a payment. Awesome. Along these lines, leftover scraps were nicely piled in our yard for over 3 weeks, which was after one face to face conversation and four messages/calls to Mad City. Let's just say by this point I had zero confidence in the whole operation and pulled the leftovers into our garage, because we will be on our own if something goes wrong. 3. The only reason I did not give Mad City an "F" is because the siding and gutters do look pretty good, so kudos to the subcontractors (Juan and ABC Seamless Gutters). We feel used and defeated, so spare yourself the experience and go with someone else.

Appointment was confirmed via phone. I even got a voice mail saying "we will see you tomorrow". I waited, nobody came. When I called, they told me the appointment was cancelled because they couldn't confirm my address via some web search. Well, I just moved. That's how the sales guy walking from door to door got ahold of me. I had noticed many missed calls the day of from the company, but no voice mail was ever left cancelling the appointment.

We ordered the doors in April of 2014. It took 8 months, 9 visits, and 6 doors to finish the install. There was snow on the ground when our exterior doors, which were supposed to be finished and installed by June, to actually be complete. On the initial install, they sent the wrong doors. They were both for the left side and different colors. After waiting nearly the entire day, they quickly installed the doors only to damage our frame and the doors themselves. When called back out to do service on the doors, the technician wasn't even aware of why he was there. He proceeded to scream at my wife while I was at work to the point where the neighbors came out to see what was going on. The metal wrapping frame installed on both doors was bent, scratched, and paint chipped off. The french door was actually cracked from nearly the bottom through the whole top. The first, second, and third replacement door was the wrong base door and had the fittings drilled in incorrect places. The forth came broken, the fifth was the wrong color, sixth once again had the hardware in the wrong place, we never saw the 7th or 8th for quality reasons, and finally the 9th was correct. However by now it was already December. We had to work with no less than 3 managers to finish the install, all of which never talked to one another. Technicians never knew why they were at our house and what needed to be fixed. In order to get Mad City to agree to a timeline, I had to have my lawyer write a letter requesting purchasing and scheduling information in order to begin the litigation process to have another company come fix their mistakes. Thankfully it didn't have to go that far. Post install 7 months later, both door frames are beginning to rust and our top sliding door is already malfunctioning. Even though they come with a lifetime warranty, I would prefer to pay a different company to come out and service these doors, which speaks volumes to how well I would trust this company to do any work on my house again. We may just have them ripped out and replaced at this point, eating the $8300 investment.

The salesman was prompt and courteous, until we got toward the end of the interaction. We were presented with a "huge discount" if we "signed right away". If the salesman left, we would no longer be eligible for this discount, which given our desired work, was about $500. Feeling the pressure, we decided to sign, and immediately had second thoughts. When I called to cancel our contract (and eat the $100 deposit), the receptionist was brusque and couldn't find our contract to cancel it. I had to call several times over the next three or four days to confirm the contract was canceled and I wasn't going to get any unpleasant litigation in return. Never again.

It was good and the workers were very prompt and quick. They left the area clean. I would recommend them to friends and family.