Champion Windows and Home Exteriors of Madison

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We decided to replace several windows and a patio door prior to repainting our house. We wanted to minimize future maintenance. We did our research, using Angies list, visits to stores, websites, and showrooms and found a mixed bag of information in a very competitive industry. Our decision was based on our comfort with the sales people, the quality of the product, the history of the company and checking with references from past installations. We are pleased with our decision. The sales people took the time to explain the product in their showroom so, we knew what to expect. We were able to check out their products in an "installed" configuration, which allowed us to understand the construction details of the installation, (such as, glass area size and trimming out the final product). They came to the house, reviewed the project, and left specific instructions as what had to be done to facilitate construction (such as, removing drapes, shades and furniture, as most of the installation is done from inside). The windows and door arrived in the promised 4 to 5 weeks of the contract and installation was scheduled to take place over a 3 day period. The installers were outstanding! Everything fit. You wouldn't even know they were here, except things look better, we can actually open the windows and the patio door operates easily. Based on our understanding of the construction we repainted the house before the replacements and trimming. The new windows, patio door and trim blend into the new paint job very well with minimal need for touch-up due to the skill of the installers. The project was completed as scheduled. While we don't have much experience yet with the new windows thermal performance, the house does seem cooler during the 96 degree days immediately following the installation. This was a very good experience and we will use Champion again.

That didn?t go too well so I wouldn?t use them again. They didn?t finish up the job until it was winter time and the doors didn?t fit properly and they left gaping holes. It looked like a do-it-yourself sort of job. They finally put trim around the front of the door, they adjusted the sides so there wouldn?t be a lot of space on the inside, and they had to refinish the door jamb. The door for the basement floor wasn?t even the proper size so it didn?t fit. They didn?t put trim around anything, it was just a door there. They had to come out and redo it but it still doesn?t close like a normal door.

I would never use them again. We have another house and my son lives there and he was the one gathering the quotes. They were not ready to go out there without us being there and we were 100 miles away. We told them that we were not going to come out there to hear a pitch and they hung up on me. I will never call them back for anything. They were rude and definitely inflexible.

I must say the whole experience was very positive. Every person we dealt with, from the sales representative, Randy Hoege, the Division Manager, Chris Wagner, the installers, Steve and John and the office manager, Erica Larsen were warm, professional and very customer oriented. I waited a while before I submitted this report because I wanted to make sure the patio room didn't have any problems in the winter. The only problem we had was a little condensation but that was because we had our humidifier set too high. When I called them about this problem, they didn't hesitate to send someone over to check it out. We just love our new patio room!

The sales representative, and staff, was quite knowledgeable and friendly. They listened and asked many questions. Additionally, they offered suggestions to assist us with what we wanted. They followed up on their quotes and answered all of our follow-up questions. We visited their showroom, a couple of times, for detailed comparison shopping of the window features. They even provided a color mockup, based on a picture of our place, with the desired door and roofing colors. We eventually decided to use a different vendor, but would have used this one, if their products would have met a few more of our interests. I would recommend them for your personal considerations. The suggested prices were in the appropriate neighborhood for the projected work.

The estimating process was typical - salesman to your house to explain the windows, take measurements, etc. It took a long time between the estimate process to scheduling a date - 5 weeks. Champion gets the windows made so you have to wait for the product. The installation took 2 days. Be aware - Champion subcontracts their work! I didn't know this fact prior to getting their services. It was difficult to figure out who to communicate with - the subcontractor or Champion. There were many communication issues - the subcontractor said he would be at my house at a certain time, then showed up earlier than expected. He found a possible water problem around the window and then there were communication problems about when he would come back after I got the problems reviewed by another company. I had to call the subcontractor many times to confirm and re-confirm the plans for work. It was frustrating. The workers were messy. They broke a window while removing it and left a lot of glass on the ground. They left a lot of nails on the ground. I thought they could have cleaned up after themselves better. There was a communication issue with the soffit and fascia work. I had a wooden soffit and fascia without many ventilation holes. Prior to the work, I told Champion to drill more holes in the soffit before covering the wood with the plastic product. The subcontractor did not know about this hole-drilling request and almost didn't do the ventilation request until I happen to ask him about it. He did it reluctantly and to this day, I don't know how many holes he drilled in the wood because all I saw were the wood shavings left on the ground. While I rate this company a "C", I also would use them again. But only because the windows are nice and I know what to expect when dealing with Champion. This time I would be more vigilant about the project plan and manage it better.

The quote was for $16000. I had received similar quotes from other companies. I haven?t got the time to get the job done. They had fair price and good products. They were prompt and they were in and out on time. They answered all my questions really well. It was a nice experience. I am yet to make up my mind regarding which company I will be using for the job. I will consider them in the future.

From the start, everything worked flawlessly. The branch manager, Chris Wagner, came by to remeasure the windows. He was extremely pleasant and personable. The windows were constructed within the timeframe promised, and were actually installed a bit ahead of schedule. The two technicians on site were exceptional. They were punctual, worked steadily and professionally. There were no surprises or extra costs. They were careful when taking out the old windows and putting in the new windows. They cleaned up after themselves and left the area in good condition. The old windows and all trash was disposed of. We are very happy with our windows.

In general, we were pleased with the job. The windows took longer to be manufactured at the factory than we were originally led to believe. However, once they were received, they were promptly installed. The crew showed up when they said they would (actually, they were early), and completed the job in less time then they had told us. This is our first summer with the windows, and we're still quite happy.

The process was very pleasant. We visited their showroom and they showed us their windows and what made them better than the rest. We ordered the windows and they arrived a few weeks later. They came to install the windows right on time and did a great job. The only complaint I had was that they moved a bunch of yard furniture at the beginning of the job and never bothered to put it back when they were done. I would definitely use this company again.

Window and door installation was done well however the windows were measured incorrectly and after 5 months we are still trying to get an issue resolved. In Champions defense they are reordering the windows and making an effort to fix the issue.

We were very pleased with the whole process. From the time that we walked into the showroom with our window dimensions until the time our windows were actually installed in our home, the company was very pleasant to deal with. The representative that we worked with was very knowledgeable and the installation manager, Eric, was prompt when he came to the house to look over the job. Top notch company. My only complaint was that when the job was done there was a little dust on the carpet, but when I pointed it out to the installer, he went out to the truck and came back in with a shop vac and cleaned it up right away.