HARTLAND OVERHEAD DOOR INC

They were very responsive. I called on Wednesday and they were there on Thursday morning. They arrived on time for the initial appointment (we had to call at 8:30 to find out what time they would arrive that day as they don't set their schedule until the morning of). The only downside was that they didn't call before they came back with the parts, and ended up waking my son up from his nap. However, the installer was very conscientious about trying to be as quiet as possible.

The initial response to our call was to ask if we were able to get out of the garage. Although the shop had a full schedule that day, they were willing to come immediately if we needed urgent service. When we assured them we had no imminent requirements, they agreed to come at the earliest opportunity. They still made it to our home that same day to do some preliminary work so we could continue to use the door. Just a couple days later, they came back accommodating our schedule, and finished all the repairs and fine-tuning. We could not be happier with the responsiveness, the price, or the quality of work. If all service providers were as exceptional, there would be no need for Angie's List at all!

It was excellent service on all fronts...from quickly setting up an appointment to performing service that went above and beyond

I was very pleased, it didn’t take them long to do the work. They were very efficient and did a great job.

It was excellent. They’re fast, reliable and they’re cost efficient.

I was very happy. They did a good job.

It went great. They are wonderful. I love them. They are always reasonable and helpful. They don’t overcharge. I recommend them.

It turned out fine. They were responsive and it went smooth.

Representative came to house with samples and brochures. Order took approximately 14 days. Installed immediately because old door was not functional. I could not be home during install, but warranty materials and instructions were left in garage. Area was clean and door operates fine.

With the exception of punctuality, it was excellent service. I was told they would arrive by 8:30 and it was closer to 9:30. However, the man was very apologetic regarding the time I was given. They explained what was wrong with the door and how they were going to fix it. They did just that and the door has been working great for the past 3+ months. I would definitely call them again if I had any problems with my garage door.

Excellent from first phone call to post installation clean up.

OVerall it couldn't have worked out any better - promptness in an emergency and the work performed.

When doing an initial price comparison among four other garage door companies I had chosen from Angie's List, it appeared that Hartland was a little higher priced but I soon learned that was not true. The other companies were quoting a price based on a spring that had a lower rating than the one Hartland uses. When I asked the other companies what the up-charge would be for a spring that had the same rating as Hartland's, their final cost was the same or a little more than Hartland's. Also, I was impressed that the phone service person knew what the spring's rating was. The other companies' phone reps had to hunt down that information, either placing me on hold for a while or taking my number to call me back.

We contacted Hartland Overhead Door for a quote on new garage doors and garage door openers. Everyone we encountered over the phone and in person were friendly, professional, and patient. We had numerous questions and we always felt comfortable placing the call. We were given options, but never felt pressured to purchase or that we were ever being sold. The installation went well--timely and professional. Our new garage doors and openers work great. We even received a follow up call and email to ensure the experience and doors met our expectations. We strongly recommend Hartland Overhead Door.

I would recommend them to anyone. They were professional, fair price, and prompt.

The work turned out fabulous. Great service and good people.

The work turned out fine. We have used them repeatedly. They come out when they say they will and they have a reasonable rate.

The work turned out very good. They were very professional and the job went as it should.

The work turned out great. They are real helpful and I had no idea how to maintain a garage door, so they were good at explaining how to do this to me. I’ll be using them again in the near future.

I called them, they sent out someone that afternoon to look at the door. We decided to get a new door instead of temporarily fixing the old one, and they installed it the next day. Easy!

They were prompt and responsive, within the window of time they gave me. The work was done in a competent and professional manner. I am happy with the result. They were able to get me in before the deadline for the tax rebate on such work. They weren't the least expensive option, nor the most expensive. I feel like I got good value for my money. I had an issue with a beam they hung the track from on one side of the garage. Not a show stopper, but not optimal. They don't do a lot of carpentry, but he did explain what the issue was. I was able to reinforce the beam myself and now I'm confident in the net result.

They were very professional and they came right away because my garage door had fallen. We had tried to fix it ourselves for a year or two. It was an old wooden door. When it finally fell it was lopsided and looked like it was hanging by a thread. One of the guys from Hartland was able to come over that day and get it down. He said it was operational but he wouldn't open it. He helped me choose, in short order, a door that I thought would work for us. I was pretty particular in terms of the color and style because the reason we had tried to keep the wood door was that it had character and lent some character. We walked around the neighborhood so I could show him the doors that I thought were strong. I didn't want any type of metal door on the garage. He did a little research and we were quickly able to identify and purchase a door. It did take a while to get the door, which I wasn't pleased with but it was what it was and it wasn?t the fault of Hartland. We had pressed our luck with the original door. Once the door came in they installed it and it worked great. We did have a little bit of a problem with the setting on the door. The door would not close all the way. I called and the secretary suggested there was something blocking it. There wasn't and the guy had to come and adjust the laser. They came lickity-split to look at it and it was solved quickly. I was pleased with them and I would recommend and use them again.

After it was determined that a new opener was needed they came back on time to install it. The workmanship was good, although I had to do some cleanup and make the final electrical connection. He heewed and hawed about the discount {don't remember if it was the senior or Angie's} and after a phone call to his office finally gave me 10%...on the labor which amounted to $ 8.25

I called several companies, but Hartland Overhead Door was far and away the most accommodating and responsive. They understood that this was an urgent situation for me, and were able to get someone out later in the day to fix the problem. Joe Lindmark was very professional, prompt and pleasant. He spent some time with me discussing the problem and we set up a time for future work to be done once the initial problem was taken care of. I felt confident that Joe was earnest and not overselling. They let me know when the person would be at my house, within a very reasonable time-frame, and the work was done in less than an hour. Excellent experience and they sure helped me out of a jam....literally!

I was very impressed with the good work and promptness. Joe was fair and very honest with his recommendations and was not pushy. I would recommend them to anyone who needs help with their garage door.