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Urban Heating and Cooling

Heating and Air Conditioning, Heating Oil, Energy Efficiency Auditing

About us

Our mission is to provide our community with an established dependable company to work with for their HVAC comfort needs. We pledge to help our employees too excell and succeed in delivering a positive experience for the team member and the customer. Success is the result of clear, concise, positive and cooperative thinking of all team members for the common goal of excellence.

Business highlights

17 years of trusted experience
Emergency Services Offered

Services we offer

Urban Heating and Cooling proudly presents our residential and commercial heating and air conditioning services: Installation Repairs Service Maintenance Zoning Commercial HVAC Do you need air conditioning, heating and indoor air quality system repair, installation or service? Contact us today !

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.792 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
11%
3
2%
2
3%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.7
responsiveness
4.8
punctuality
4.7
Showing 51-75 of 92 reviews

Jennifer V.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
Quick and painless
Description of Work: Install thermostat

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stephen G.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Went well! No issues with completing the job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$299

Laretta H.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$34

Cindy T.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Linda C.
10/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Service was good. The installers were courteous. I only wise I got an official manual( operating) and a written warranty from said company. I will be asking Angie's List Rep who is responsible for giving me, the consumer and member this important information? Linda C.
Rating CategoryRating out of 5
Yes, I recommend this pro

Tom O.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Urban removed old AC units and installed qty 2 AC units with new evaporator coils and copper lines. Very reasonable and professional; would recommend Urban to all.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,135

BARBARA S.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$69

Luann B.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Vancaito G.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$49

DOUGLAS B.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: The new furnace was installed in a workman like manner. I am very satisfied with the quality and price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,699

Denise G.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Did a thorough cleaning and inspection & tune up. Excellent experience. I have found an HVAC company I am happy to work with.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Jerry R.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They cleaned and inspected by Heater, it went great and they told me the approximate age of the unit and the life expectancy.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Patricia S.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
great
Description of Work: tuned up my furnace and gave suggestions for new furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$86

Donna T.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: inspected our 20 year old central air unit. We knew it worked, but didn't know if it was going to need a major repair or replace in the near future. He came in and did what appeared to be a thorough job on the evaluation. We sort of expected an attempt to upsell. We were grateful that he did not. He confirmed that it was "old" and ya never know, but he did not see anythng that indicated trouble was on the way. Thank you for your honesty!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

michael L.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: they went over and above what I expected, did a very professional job. I have no reservation about using them in the future and highly recomend that anyone looking for a heating air condition firm give them a call first you'll be glad you did.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Lois K.
07/2014
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Bought the Big Deal for 2 A/C units. They were working well and I want to keep it that way. Claimed the value was substantially more than I paid. However,I got an abbreviated service. Long checklist of things they offered to perform,and only a few were quickly done. I'm assuming they were done. Arrived 30 min. late with no phone call. I was scheduled at 8a.m. Didn't check temp. output,didn't look at thermostats,told ME how to clean cooling fins by spraying outside of unit. I know the recommended method is working from the inside out so you don't force debris further into the units.I spent an hour doing it myself after he left. He did try to sell me gas at $57 a lb.per unit. I declined. He was here approx. 25 min. and confided he was barely breaking even on the Big Deal promotion.If the deal had stated it was no frills,just checking vital points,I probably would have still gone for it. But the promise was for more. I gave him $20 cash as he left. This was the second Big Deal I purchased and I got a refund on the first for terrible service. Caveat emptor,you get what you pay for on these things. My experience has been low price equals low effort. No more "deals" for me.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
1.0

$120

Response from Urban Heating and Cooling
There was a two hour window given to customer upon when tech would arrive. Tech had arrived with in given window. Home owner had operated stat which was activating equipment so there was no need to physically look at thermostat. There are many items checked that are not listed on tune up invoices but are always checked. Tips are by no means required at any time. Tech had cleaned coil and instructed owner how to properly maintain a clean coil through out summer season. Freon was needed because system was operating below 32 degrees. System is not operating efficiently.

Ryan K.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Installed a new central air unit. Ryan the owner was great to deal with and the guys that came out were very knowledgeable and professional.

Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2

Luann B.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: INSTALLED NEW AC UNIT. SO FAR...VERY HAPPY.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$2,600

Linda R.
08/2013
5.0
heating & air conditioning/hvac
  + -1 more
He was prompt and did a thorough inspection and changed filter. I plan to use them for doing my furnace check in the fall and setting them up as a vendor for this service.
Description of Work: Air conditioner check and changed filter. Evaluated the unit, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Helen J.
08/2013
5.0
heating & air conditioning/hvac
  + -1 more
The service provided by Urban Heating and Cooling was fine. He did what he needed to do and he was really honest in telling me what it is I needed to do.
Description of Work: I purchased an Angie's Big Deal to get my air conditioning inspected. I only paid the initial price of the Big Deal. There were no extra charges. He came soon after I purchased the Big Deal. He allowed me to pick a date that was good for me.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Brady W.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
It was an Angie's list Big Deal that I purchased. It went fine. He came out a couple of weeks after I purchased the deal. He was probably working on it for about 30 minutes. He told me how my system was doing and gave me recommendations. This was my first time using them. He was very nice. He didn't seem like he did anything wrong but he was he seemed like he was working too fast. I thought the price was very fair.
Description of Work: Urban Heating and Cooling came out and looked at my main unit in the basement. He went outside and worked with the parts outside.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

RHONDA B.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
He was on time and honest. I would use this service again. Great price for both services.
Description of Work: Furnace and air conditioner check-up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$52.79

Beth S.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
Urban Heating's service person was wonderful. He cleaned and checked out all of the parts of the air conditioner and also mentioned the company's specials for furnaces. We signed up for the specials. The young man was clean, personable, as well as knowledgable. Also the company set an appointment that was good for us. Wouldn't hesitate to recommend them to anyone.
Description of Work: cleaned out the air condiitoner

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

BONNIE Z.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
Everything went well. Ryan was prompt in returning our calls and came out the same day both times. I recommended him to a friend not on Angie's list and he was able to repair a furnace without replacing it after another company told them they needed everything new. I will definitely use his company again.
Description of Work: Our boiler would not shut off. They came the day we called and replaced some relay switches and it worked perfectly. We have used them in the past for our air conditioning. It was not cooling. the found a leak in the system. The unit had been installed by someone else and the warranty had just expired. They fixed the problem temporarily and then got the company to replace to unit under warranty because it was a problem that should not have occurred. It saved us having to buy another unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Jennifer I.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
The entire experience was great. They came in on the day and time they said and they finished the entire project in less than a day. Ryan explained what they did and explained in detail how the system works and how I should use it. They even called about a week later to see how it was working. I was very happy with the service from start to finish,
Description of Work: Installed a zone system for the 2nd story of my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,200

Contact information

8437 S 27th St, Franklin, WI 53132

http://www.urbanheatingandcooling.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
Closed

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Heating Oil,
Energy Efficiency Auditing

FAQ

Urban Heating and Cooling is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 4:30 PM

Tuesday: 8:00 AM - 4:30 PM

Wednesday: 8:00 AM - 4:30 PM

Thursday: 8:00 AM - 4:30 PM

Friday: 8:00 AM - 4:30 PM

Saturday: Closed

Urban Heating and Cooling accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Urban Heating and Cooling offers free project estimates.
Yes, Urban Heating and Cooling offers eco-friendly accreditations.
No, Urban Heating and Cooling does not offer a senior discount.
Yes, Urban Heating and Cooling offers emergency services.
No, Urban Heating and Cooling does not offer warranties.
Urban Heating and Cooling offers the following services: Urban Heating and Cooling proudly presents our residential and commercial heating and air conditioning services: Installation Repairs Service Maintenance Zoning Commercial HVAC Do you need air conditioning, heating and indoor air quality system repair, installation or service? Contact us today !

Contact information

8437 S 27th St, Franklin, WI 53132

http://www.urbanheatingandcooling.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
Closed