BASEMENT SPECIALISTS INC

Dale has an informative website and wonderful administrative support. I received a letter in the mail before he came out confirming the appointment and providing information - very professional. Like others mentioned in their reports, Dale came out, did a very thorough inspection and decided that better grading (landscaping) and gutters were the solution and not foundation repair, etc. Dale knows his stuff and if ever I am in need of repairs like basement wall, foundation, drain tile or other services his company offers he'll be the one I'll call.

They were very responsive and he seemed to really know what he was doing. He inspected the basement and also the driveway. He found that the driveway was not graded correctly, and suggested that we contact a concrete company to regrade it and direct the water away from the house. He was very honest and trustworthy. He said he could do a quick fix but said he did not recommend it and said it would not be worth it. We took his advice and a concrete company was able to fully resolve our issue. We were very happy with his suggestion and would certainly use him in the future.

They were very professional and very nice over the phone. After making an appointment they sent me a letter containing a free estimate before they came out. I actually solved the problem on my own when I found a dog toy in the drain of the basement floor while I was cleaning. So I had to cancel the appointment and they didn?t have to come. They were nice about the cancellation too.

They came out and inspected our basement because of water coming in after big rains. They told us that it was not a problem with our basement but with our landscaping. They were super informative - it is nice to know a company can be so helpful when they aren't even trying to sell you anything!

We can't say enough about the pleasure of working with Dale Dobbe and his crew. Dale is friendly, polite and professional. He explains the situation clearly and never suggests more work than is needed to correct the problem. The crew were friendly and pleasant, finished by mid-afternoon, and cleaned up nicely when they were done.

It went very well. They were the only company we talked to that was willing to take the process one step at a time. The other two companies immediately wanted to do piering of the walls. As it turned out, the structure was fine and we didn't need any piering. We couldn't have known that until the wall was dug out and taking it step by step allowed us to save tens of thousands of dollars. I would hire this company again in a heartbeat and have already recommended their services.

We dad had to reschedule my first appointment due to overbooking on our end. They were gracious in doing so.

Estimate for basement repair due to water leaking in was provided by Dale Dobbe. He was very professional and provided tips to correct water leaking issues. However, I had already put his ideas into practice with no improvement. Due to various factors, I will not consider an exterior excavation and am only interested in interior options. Dale informs me that he cannot perform any interior work due to floor design, even though several other contractors have said that they can perform interior work on my basement. All in all, if I did have a project in which I would consider an exterior excavation, I wouldn't hesitate to call on Dale.

In the process of selling our house, the buyers asked us to bring in Basement Specialist to check for water issues. (Basement Specialist had done some wall supports in the house 7 years ago for the prior owner). Dale (the owner) came out for a "free" inspection. He found no water problems, but decided on his own to check all the walls for structural issues to see if he could turn his "free" inspection into something lucrative for himself. He found some which he then put in a written report, putting us in a terrible position with the potential buyers. He gave us a quote for fixing the problem of almost $5000. (As an aside, when we asked Dale if this problem existed with the walls when he did the original work 7 years ago, he said it almost certainly did. When we then asked him why he didn't take care of it or note it on his report back then he made excuses claiming he must not have been asked to check those walls or couldn't get to them.). Since we now had to fix the problem, we got additional estimates and ended up getting the work done for $3600. (The works was done by A Grade Above who did great job). In the meantime, the potential buyers, who were very nervous to begin with, decided they needed to talk to Dale about the structural work he recommended to be done. By then, Dale knew that someone else was going to be taking care of it. Dale proceeded to tell the buyers that there were grading issues and other fixes that needed to be done to address the "water issues" to the tune of $1000+. Dale never mentioned any grading issues while meeting with us and in fact, told us he couldn't comment on grading since there was so much snow. On top of that he had already issued a report indicating that there were no water issues. The buyers also requested that Dale agree to allow the three years remaining on the warranty we held on his wall support work from 7 years ago, to be transferred to them. Dale told them he would be happy to do it for $550! This was a full 15% of the cost of the original work and something he already owed to us if we didn't sell the house. Moreover, the warranty is limited to the installation of additional supports. Nothing more. We were stunned. It is clear that Basement Specialist is not willing to stand behind their work or do anything reasonable to help a sale go through unless they get something significant in return. To cap off this long sad story, Dale's comments managed to so scare the buyers, that they ended up canceling the contract. Dale, in essence, sabotaged the deal. Based on this experience, I would never use Basement Specialist. Nor would I allow them to even give me a "free" estimate. Their warranty is borderline useless and they are way overpriced. Moreover, I have serious questions as to their integrity. Stay far away.

The person on site was extremely helpful and patient, answering all of my questions and providing me detailed info about how to solve the problem. He did not pressure me into buying a "fix" I did not need, and instead told me how to fix it myself. I appreciated the honesty and professionalism that would make me trust them if we ever had a real problem.

They came when they said. They cleaned up very well. He was a little more expensive but we were comfortable with him.

It took him weeks to get out to do an estimate and would have been months before he could start the work. Cost estimated at $9,000.

This involved an estimate only. I did not require the type of work the contractor did.

Mr. Dobbe was friendly, professional, and did not hurry through his visit. We would call him again if needed.

They were on time, very professional, neat and clean. They arrived on time and had the job done when they said they would.

The representative was quite knowledgeable and professional. He completed a detailed inspection of the basement.

Dale Dobbe, company owner, did the consultation himself. We scheduled a one-hour window for his arrival, but he was about a half-hour late. Which meant I waited an hour-and-a-half for him all together. His excuse was that he'd been double-booked. Dale was very thorough, pleasant and professional. He knew what he was talking about and didn't try to sell me anything I didn't need. In the end he didn't sell me anything at all. He recommended a couple of quick fixes I could do myself, based on his evaluation on the situation.

The overall experience was not very good. Work didn't begin until 3 months after I gave a deposit, even though I was told 8 weeks. That would have been fine if I would have gotten a phone call. Poor communication from the owner and crews who worked. Start times/end times varied, without explanation. No communication at the end of the day as to what was done, what was planned for the next day and when work would start the next day. A different crew removed original concrete and didn't communicate with the next crew who was pouring it; entire area was missed, and dirt was put there instead. Poor concrete work; had to be removed and re-poured after I complained, otherwise I think it would have been left as was. Repairs from their damages not made, after 3 requests (outside faucet that they broke, chips in existing concrete, scratches on new exterior door). Too many different people working that didn't have clear directions from owner.

Dale Dobbe arrived as scheduled, he is a very professional man, easy to talk to, eager to help and very informative. Although he does not do the work that we needed done, he was very willing to advise and make suggestions. My husband and I were grateful for the extra time he took. We would definitely contact him again and wouldn't hesitate hiring him.

The company did a wonderful job. Despite four days of heavy rains after the job was completed, we had not a drop of water in the basement. The workers were polite, friendly and professional. They showed up on time and completed the job in a day and a half.

My foundation was just falling apart before they came out and now it is sturdy and able to hold up the house. We could not be more pleased with the work they did or the nice people that were sent out to do it. We got a fair cost but I just don't like telling what I paid for things.

I was very satisfied with their work. They were prompt, friendly, and easy to work with. I thought they were experienced and that it was a fair price for the job. I would definitely recommend them to others.

I got a good price from this company. For all of the work they were doing in my basement, I paid them only about eight or nine thousand dollars. They worked hard for that money, though. They are a business that deserves a good reputation. They are reliable, friendly, and the quality of their work is quite nice. I would use them again. I hope to never have walls that are leaning in the first place, but if I did, I would be calling this company.

They did a terrific job! I was very happy with all of the work that was done. I would definitely recommend this company to anyone. They were friendly and on time and made sure to answer all of our questions. They make sure to put the customer's interest first.

I had called one other company, and this company was cheaper by half. They also did great work and explained everything to me. I would recommend them to anyone that is in search of this type of service. They are very friendly and really put a lot of effort into everything that they do.