Badger Basement Systems

We were having seepage problems in the basement plus water pouring in through our window wells. Though another company quoted us slightly less, we felt that Badger Basement Systems was the safest bet because of their long list of stellar recommendations. Plus, we felt their prices were VERY competitive. From start to finish, working with everyone from BBS was truly a breeze. The best part is that now we're not afraid when it rains!

The installation was done in 1 day and the cleanup was wonderful, I didn't have to do a thing. I was very pleased with the whole process and I would use Badger and the wonderful workmen again in a moment if I had anymore basement water problems. If any of my neighbors or friends are ever in need,Badgers Basement Systems would be my first reply to them.

The appointment was scheduled and kept right on time. The service was friendly and helpful.

The price was a little high but they certainly went out of their way to make sure we were not going to have problems in the future. It has a lifetime warranty with it.

Sales person was prompt, very knowledgable and helpful. It took about a month to schedule the service but it was in the middle of flood season. Print materials, contracts were helpful and easy to understand. Phone calls/questions were answered promptly. Work crew was on time and friendly; work was completed on time and in a shorter time than estimated. Clean up, however, was a big problem. Items that had to be disconnected for construction were not reconnected properly and caused further water mess in my basement. All debri was not removed without a follow up phone call. Areas of the carpet that were not involved in the construction project were left waterlogged and filthy and it was up to me to figure out how to remedy that, even though I complained several times. They say they "clean up" when the project is over, but be prepared to spend 3-4 days of your own time and labor getting things cleaned up. The office staff was pleasant until I called to complain; then they became cold and curt with with me. For $8000 I expected a better finish. I can't yet report if the waterproofing actually worked, as it hasn't rained.

Very well considering basement flooding at the time of installation.

Jesse came on time and was very thorough in his assessment. He recommended the highest strength pump offered and did not really ask if we wanted a different product.

He called and did let us know that he was on his way. He was knowledgeable about the products that they offered. He was responsible and was able to give a quote then and there.

Very well. The consulant who came out to give us an estimate was professional and explained the system in terms I could understand. He gave us a number of options as what to ahve done. The work crews arrived on time, were also very professional. The work was completed in two days - which was great. The work is guaranteed for life - the waranty even transfers to future owners which will help when we sell the home.

We would get an estimate from them again in the future if we needed to.

We got a better estimate from another company so we went with them.

Dan arrived on time and was very affable. He took measurements, digital photos, and took copious notes. Then he provided several solutions ranging from cheap to expensive, and followed up within 24 hours with an itemized written quote. He also followed up with our city to make sure his recommendations complied with local code. Quotes were in line with our expectations.

The project went very well! The crew came as scheduled. Explained what they would be doing and did a nice job.The first part of the project involved trenching the basement floor along the two walls. This was the dusty and loudest part of the work since they use electric jack hammers. They used shop vacs to help control the dust but it does travel throughout the basement. My only comment is that no matter how they try and control the dust...and they did a good job of trying...you will still get dust. A fine concrete dust. Make sure you cover everything. They did a great job cleaning up the area they worked in but you will still have dust. Nice people to work with, greast job!

The installer was on time, did a good job, and cleaned up well. The company followed up with a questionnaire, which I returned, noting that I was a little disappointed with the screen not being very well built and installed. I was immediately contacted by the company who volunteered to send someone out and do it right, which they did. I was very pleased with this professional and courteous treatment. This is a very responsible company.

We had a significant amount of snow and rain in the spring of 2008. We spent every morning, noon, and evening cleaning water from a very, very leaky basement. I finally called Badger Basement and Fred came out to take a look and give an estimate. Although it was a very expensive fix, I can't thank them enough for the work they did. In two and a half days the job was finished. I believe it was the next week that all h*** broke loose in the Madison area as far as heavy rains and flooding. Our basement was dry throughout the entire rainy season. In fact neighbors across the street and on a hill had water in their basement and we were completely dry. I swear by the work they did and would recommend them in a heart beat. You won't be disappointed in working with them or the work they do.

They did a good job and everything was fine. We don't have any complaints. I think they knew what they were talking about. We had several bids and we ended up choosing them. It cost a lot but it was worth it. They were responsive and they came when they said they would be here.

It took more than two weeks just to get this company out to look at our project so that they could do an estimate. I explained on the phone and to the man that eventually did the estimate that we did not want traditional egress well window units installed. He seemed to agree and understand when he was here and took lots of pictures and measurements. A week later he emailed us an estimate for traditional egress well window units to the tune of $9,500.00. I was more than disgusted and dissapointed as I had held off on our project for a total of 3 wks waiting for them to come to look and then to deliver the estimate only to have them try to sell us expensive units that will not work for us anyway and we were clear we didn't want. We have found another contractor who will do the job including retaining walls for the outdoor landscaping without any wells for about $5500. I was also annoyed that when I called to book the appt. for the estimate they sent me a bunch of literature on their basement finishing system - which I told the receptionist I wasn't interested in - just getting the windows done. Also a second copy of this same literature was sent again once they actually finished the estimate. I'm not talking about a little brochure, but a big pack of glossy books on the subject. Guess I know what they do with all that extra money they get from upselling people stuff they don't need.

Provided detailed professional estimate, scheduled the work, started and complete it on time.

The quality of the work was good. The workers worked really hard and were careful to not leave a mess.

They were professional and did the work as scheduled. They did a reasonable job of clean up and it went very smoothly.

It did take awhile for them to have time to come out and actually do the work due to the volume of customers they have. That would be our only complaint. All other services from the initial estimate, phone calls to the office with questions, and the quality of actual work done was excellent! We were very impressed with the two men who did our job. They were so hard working, knowledgeable, and just plain nice. I felt very safe with them doing such a disruptive, expensive job in my home. I would have gone with no one else. (and we researched other companies). They were truly professional in every aspect of the process.

They came and did an estimate. They were very professional. They show you a video of how the work is done. They clean up after themselves. You get what you pay for. They did a really good job.

1600 is what we have to pay for the super dehumidifier. He was very nice and cordial. He looked through everything and took me with him to show me stuff. At the end he wrote everything out and gave us different options and what they would cost. He said that he was not going to call us until next week because he didn't want to put the pressure on us. They have a six month no-pay program.

We were very pleased with the work that Badger Basement systems did for us. The price wasn't the cheapest but we felt their solution was better than the other companies that quoted the business. Work was completed on time and very professionally done. I'd recommend them to anyone.

I FOUND THE REPRESENTATIVE TO BE VERY FRIENDLY, BUT THEY WANTED TO DO A LOT MORE WORK THAN WHAT I NEEDED SINCE I DO NOT HAVE A FLOODING PROBLEM IN MY BASEMENT. THEY OFFERED TO JUST INSTALL THE STEEL BEAMS AT A COST OF $3800, BUT I FOUND ANOTHER COMPANY WILLING TO PERFORM THE WORK FOR $1000 LESS.