S & K Pump & Plumbing Inc

Very Good. Work started on time and work performed with minimum disruptions of Household activity.

Matt came to my house on time and evaluted my water softener. He was very friendly and professional. He thought there was a salt bridge, fixed it, and told me to re-test the water in a few days. He gave me an estimate on a new water softener and went above and beyond to answer all my questions.

They did a very good job and I didn't have any problems with anything they did. They put in two new pressure valves, one new bathtub, and three lavatory sinks and so far so good.

They got permit from the City for a well inspection. They were prompt and fast.

It turned out quite well. We only had to pay for the installation since the water heater was under warranty, and the company was able to find an install a water heater on the same day that I called them. They did good work with the installation, too, and the new heater is running just fine.

Took longer than expected for them to schedule the work. Showed up and did boring with subcontractor, then 3 days later came back to dig the yard and hook up. Contract said they only fill in hole, don't do final grade. But left a huge pile of clay on top that would not spread out. 2 days later (Sat) basement filled with sewage because boring had collapsed the sewer line. Called their on call person, showed up 3 hours later, tried to snake it but found hard blockage. Said they'd have to come back on Mon to dig it up and make repairs. We had to go all weekend without putting anything down the drain! They came back early Mon, dug up large hole in front yard 3 days before we were to have final inspection on sale of property. Again, they left large pile of clay on top of hole, rather than put it in hole first and put top soil on top. I insisted they hire someone to remove the clay, bring in topsoil and seed the repair prior to final inspection. Which they did 3 hours before inspection and at no additional cost. They made it right, but it was a stressful couple of days worrying about it and whether it would impact closing on the house.

They are finishing up the job and they have done outstanding. They went above and beyond with their advice and they are bringing everything together. I wished I could give them all A+'s on Angie's List.

It went great. Chris comes out every year and replaces the filters. He is extremely knowledgeable and patient. I asked him many questions, even a couple unrelated to plumbing(!) and he answered them all. I have had many workers in my house over the years and most get annoyed quickly when I ask questions. Not Chris.

I did not have much to compare their service to but I was not happy with the cleanup and their pricing. I will not use them again in the future.

These guys would not stand by their work since we provided the actual fixtures. We used them during a terrible recession at the request of our builder. Whenever we tried to have them fix something that was improperly installed, they would say it was the manufacturers fault. We have heard many rumors about this company and some of the things we experienced after all was said and done we confirmed. I would be very wary of using them.

The plumber was very good. He didn't waste time. Other people had worked the dryer vent on twice before and I think he fixed it right this time. Plumbers are supposed to be expensive and they fell right in that category so the price was average. They came when they said they would. I sprung the dryer vent on him when he got here and it took another hour.

They were very professional. They came in, worked for about an hour, told me what was wrong, cleared the clog, and that was it.

I have used them regularly, and they have mainly done minor work for me. I have used them for some work for some relatives too. They are dependable and do a good job. I can rest assured that the work gets done correctly. They are a little more expensive. It was $280 including tax to replace the faucet. There was a trip charge, labor charge for an hour and a quarter and a charge for some minor supplies. It did not include the price of the faucet, which was another $230. I bought the faucet through them, which was paid for separately. I would use them again in the future if necessary.

Excellent; prompt quote, quick scheduling process. Punctual and professional. Will use them again!

The guy who was out was unable to fix it so he essentially disconnected the pump from the alarm system, the generator from the back up system. Then the guy who actually installed the sump pump came out on the following Tuesday and he was also unable to fix the sump pump. What they ended up doing was going back to the manufacturer and getting a new, it was like electronic working battery back up. The pump itself did not fail. The battery system failed. After several phone calls to the owner and stuff, we agreed that I would not be charged for the other visit. Nevertheless, I was still essentially charged for the initial $468 for something that we thought should have been under warranty because the system was $2300 to begin with, and it was the failure on the part of the electronics. I was not thrilled but the guy did not charge us for any subsequent visits. My feeling was that they could have fixed it on one visit. They just needed somebody to come out within one hour to unplug something and plug it back in, have they known. The first guy asked me who installed it for you. Then I said you guys did, your company did. I had the original bill of sale and so they got the original guy who installed it. My feeling was that with this particular sump pump they did not know their products well enough. Moreover, this is something like the alarm just going off, they could have just done trouble shooting. They did not need to be there as long as they were. However, the fact was, this was a particular item that not everybody, nobody had this heavy duty sump pump system. It took them a while to figure it out. They persevered until they did figured it out. They did give us an inductorial grade battery back up system. It was essentially the computer part of the system mal-functioning not the actual mechanics of the sump pump itself. In terms of overall experience, it was like when we had paid $2300 for something and it failed or we had any problems within three years we should not have had to pay almost $500 to get it fixed. In terms of price, they were over priced. I understand they did had to come out three times and they did spend time here, but I felt that it was not my fault, it was their product. They were the actual people to deal with it. They did not charge me for replacing the battery component. They were good in terms of responsiveness. The guy came out, he called me when he went. They were good in terms of punctuality. Each time they came, they came exactly when they said they would come. I would use their services again in the future because they are the only people who know how to use that specific sump pump. They are right around the corner and they have been doing our well for so many years. I cannot cut them off because we have been with them for so long. I think we are learning experience for them too. I think that now that they have dealt with this sump pump and know the things that can go wrong with it. The next person that has this particular pump would have a much better time, than I did.

They were prompt and knowledgeable. I will use them again in the future.

While not a cut-rate service provider by any means, we've always felt we've been fairly treated at fair prices.These guys are expert professionals. When we needed a new water heater a few years ago, we didn't consider calling anyone else. Sand K are our plumbers and will continue to be; it's as simple as that.

They were very good. They were professional, and they had a good price. I was very happy with the work. They were very prompt. I would have no hesitation to use them again. I thought they were very fair. Their prices were good.

I scored quality a "C" because the switch failed at 6 months old. At this point in time that is all I have to go on. Our system has yet to really be tested in a storm where we would normally have to babysit the pumps.. The first night I can go back to bed unworried while water pours in, and the pump system keeps up (as Sand K promised), I will score quality and experience a AAA X1000, broken switch or not. It will be worth anything we went through to have it. I will also add the new battery back up worked like a charm handling the amount of water we got over the weekend.

I made an appointment for service at 9:00 AM. The technician called at 8:30 AM to verify someone was home and arrived at approximately 20 minutes later. The repair needed was identified on the previous Wednesday phone call when the appointment was made. The technician confirmed the repair needed, made the repair, calculated the bill, answered my questions, and was on his way in approximately 25 minutes. The work was completed very professionally. I assume the bill for the work was a normal plumbing charge, but I feel it was a bit on the expensive side. The part needing replacement couldn't have cost more than a nickel to produce. I would use them again, because it their company's water softener.

They did a great job. I had bought a toilet and they came out to install it; they had no problem with it. They had different people come out and do different things for me. I bought the garbage disposal and they installed it for me. They were very punctual. They gave me a time frame and then they called to tell us exactly what time they would be here. They were very thorough, courteous, and were very nice people. I had been to their store to look at the displays. There was a woman who showed me around and it was great. I never had a problem with their quality. I had well water so I was worried about that. They made it run smoothly and I have not had any problems since. I was very satisfied with them. I did not think their price was out of line with the others. They were very responsive and punctual. I will use them again in the future.

I tried to snake the drain myself with a tape style hand tool. I think I just let it go way to long and now neded a pro. I called Sand K because another local recommended Plumber had a stupid automated answering system. I prefer talking to real people. The plumber was pleasant and efficient and arrived within the stated time frame. He came with a huge sleek high truck. I had everything out of the way for him ,providing easy access. Due to my present financial condition I urged him to help me out cost wise anyway he could. I started my timer when he entered the house and when he announced the completion of the job. 23 minutes exactly. The sinks now run free and clear. He suggested the use of a product called Bio-Clean powder (or something similar) every day for a week and once a month there after. There was suppose to be a $20-25 off coupon in the yellow pages, but I could not find it. I asked him to wait a moment while I looked for it. He said he would just waive the addition power auger fee(about another $50) instead. My beef is that he showed up with a huge truck full of tools and then wanted me to pay an up charge for the use of one of those hand held tools. I did not think this fair because I was already paying a healthy hourly rate plus the $85 trip Charge! I will shop harder for a plumber next time. I once called this company for a bathroom remodel quote(spoke with a person) and they NEVER returned my call.

REALLYMiserable experience- made to feel like I was putting them out by calling and asking for service during an extreme event of my house flooding through a system failure. Three floods in rapid succession ( 2 days) and they were non plused and took this opportunity to sell me all kinds of equipment that I may not have needed but implied 'could fail '. Really felt like I got taken advantage of at a time when I was really vulnerable. Thousands were spent, 7 weeks later, same identical flooding occurs and I am distraught. The closing remark from the 'expert' was I am 98 % sure that this was probably the problem. This does NOT build confidence in workmanship or trust in a company.I have phoned with questions during the last 3 weeks and felt that my questions were an imposition. The Executives and in office managers were really couldn't have cared less. It was painfully clear that I could no longer do business with this company. I made 3 attempts to get an appointment to have rental softner and iron filter removed- I was kept on phone on wait and bounced to 3 different people. Fortunately, they sent a young man who had been on sight and was very nice.So,rental water filtration units (softner and iron filter from them ) are gone... No one should have to deal with the attitude and the condescending tone anymore...made me feel like I was a huge imposition when I asked questions. Obviously the problem was NOT fixed the first time since it has now occurred again 7.5 weeks later. Not again !!! While the field guys were nice,this experience and the attitude of the management has ruined a 25 year relationship; left such a terrible sour feeling that I will not do business with them again.

No problems with the garbage disposal as far as I know. Don't use it much anyway, but it seems to be just fine The drain still wasn't right. The clog was pretty far down the line. I called the next day and they came back with a longer snake and it seems ok now. They waived the trip charge but wanted to be paid for their time on the return visit. My wife put up a bit of a stink so they said "no charge" for the second visit. We have done business with them before and will again. A bit on the expensive side, but they do a good job every time.

Two years after the initial installation -- we didn't know what to expect with this type of new residential tankless water heater -- when we had problems, Sand K stepped up to make it right. They performed the work quickly upon learning of our experiences, at no charge to make things right. However, we wanted a change to where the unit was located, and so they only charged us for that labor. WONDERFUL that a contractor is concerned about making it right for its customer ... especially after several years.