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Fox Valley Cleaners

Carpet Cleaning, Upholstery Cleaning, Ceramic Tile,

About us

In addition to utilizing the highest quality equipment and cleaning solutions, Fox Valley Cleaner’s Technicians use a multi step process composed of the industry best practices. We utilize a continual improvement process which helps us to maintain high quality standards and continually improve our services and techniques. Because our service is so specialized to specific fiber and soil types, we may request an on-sight carpet inspection prior to cleaning so that we can match our service to your needs for the best overall results. Most companies have watered down this multi step process into a “professional cleaning” that only loosely resembles a proper cleaning. For this reason, many people that have used non-certified firms have experienced very poor results thereby diminishing their perspective of the industry that we love. “I had Fox Valley Cleaners clean the carpets and furniture in my Chiropractic office and I cannot say enough about the great job they do. Their honest, hard working crew made my office look like new again. I will be using their services in the future and I would recommend them without reservation for any of your cleaning needs.” - Dr. Matthew Clover, D.C. Neenah “We’ve used Fox Valley Cleaners before & will continue in the future do to Great People, Great Service, Great Results ” – Jeannine K. Appleton “The service was excellent! My carpets haven’t looked this nice since I moved into my home two years ago. I have a cat and a dog, and the spots that I didn’t think would be able to be removed were even gone. I will highly recommend Fox Valley Cleaners to family and friends!” – Stephanie B. Appleton “I can tell you that we used a competitor for many years prior to trying Fox Valley Cleaners and from the phone call to the cleaning, we were extremely impressed with the level of service and quality of work performed. Two thumbs up. You just added another lifetime customer to your list. We will also be recommending your service to family and friends. Thanks Again!!” – Michelle S. Neenah

Business highlights

16 years of trusted experience
Emergency Services Offered

Services we offer

carpet, tile, and upholstery cleaning janitorial, flea and bed bug eradication, grout color sealing, strip and wax tile, stretching and repair, steam, bonnet cleaning, encapsulation & dry.

Services we don't offer

Ask for Details

Amenities

Free Estimates
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.731 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
0%
3
6%
2
3%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.7
responsiveness
4.7
punctuality
4.8
Showing 26-31 of 31 reviews

Bill D.
05/2012
3.0
carpet cleaners
  + -1 more
No comment.
Description of Work: I would like to thank you and Rick for coming back and spot cleaning the carpet. Jeni went over the places that were missed, and the carpet looks good. Our problem is that the job should have done right the first time. Once the problem was notice, Rick options were to throw more money at it. Between Rick and Jeni spot cleaning, the carpet look nice. Thank you

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0

$300

Response from Fox Valley Cleaners
Please see company response to customer’s first review. Services were completed properly the first time. It was expected that some spotting and discoloration would occur during the drying process due to contamination from the padding wicking to the surface. It had been explained from day 1 that additional spot cleaning may be needed once carpets had completely dried. Thank you Rick for your professionalism with this job. Thank you to our customer for allowing us the opportunity to earn your business. Overall, we feel that our policies and procedures in dealing with pet odors reflect positively on the training that we have received through our certification process. We consider any review of less than an “A” as an opportunity to improve on our processes. Currently, we are unaware of any additional options for treating padding contamination aside from what we are currently offering our customers but we will continue to work with our vendors in researching new technologies.

Angela W.
03/2012
5.0
carpet cleaners, upholstery cleaning
  + 0 more
The technicians came on time and walked through the areas with me to make sure they understood what I wanted. They took care of the bigger furniture to clean the main spaces. We have berber carpet that can get dingy and stick cleanings do not make it look any better. Rotovac seems to be the best tool to make it look new again. Our couch had been in a battle with small kids with a stomach bug and needed a general deep cleaning. The couch looks and smells like new again.
Description of Work: Fox Valley Cleaner cleaned my living room, hallway, stairs, and two bedrooms with the rotovac. We also had a living room couch cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Kimberlee C.
01/2012
5.0
carpet cleaners
  + -1 more
Very professional group that cares about its clientele and its reputation. Arrived on time - even a bit early from 25 miles away. Asked pertinent questions and went to work. Within 2 hours everything was done and looked great. They explained that the set in stains may return - since they had before and that it was probably the result of using another service that injects more water into rugs and sets the stain in the padding - when water is added stains re-emerge. Left us with a bottle of professional stain remover that is refillable for 1 year. It has been 1 month since the cleaning. Also offer some type of guarantee - can't remember exactly the period of time but they will come back within this timeframe to re-clean if you are not satisfied. The rugs still look good, though 1 of the shadows is returning. I guess I can't expect too much more the carpeting is over 10 years old.
Description of Work: Cleaned carpet. When we purchased our home it had white carpeting through out. Not the best choice for an active golden retriever. The dog occasionally goes to day care and comes home with dust in his fur. He sleeps next to the bed and transfers the dust to the rug. There were also shadows of stains from accidents that were previously cleaned. Cleaned 2 staircases, 1 hallway, 1 large bedroom, a large family room and an extra large basement. Also scotch guarded both stairways.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Sandra V.
01/2012
5.0
carpet cleaners, upholstery cleaning
  + 0 more
I have them come out a couple times a year to clean our carpets. They do a wonderful job every time. In addition to the living room carpet, they did six chairs where they cleaned the upholstery. They are very tidy workers, they have people working with each other to keep everything wiped clean as they're working. They did a wonderful job, have fantastic prices, and very nice people to work with. I'd give them a "A"!
Description of Work: We called Fox Valley to come out and clean our carpets, and some upholstery cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$116

Regina A.
11/2011
5.0
carpet cleaners
  + -1 more
There is nothing I dislike; they are very professional and friendly. They had to come back for a spot that was not removed and they did that with no problem; they were very prompt. I will use them again in the future.
Description of Work: I used Fox Valley Cleaners to clean carpets in three bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Angela W.
08/2010
5.0
carpet cleaners
  + -1 more
My son had been sick and made a huge mess on our carpet (everything that you think may have happened, did). We have very light berber and even when I had paid to have it professionally cleaned in the past it never looked very good for long. When Tim started cleaning with the roto wand he showed me a side by side comparison of the floor and I couldn't believe my eyes. Nearly two months later it still looks really good and now I don't feel like I have to replace it right away.
Description of Work: Rotocleaned carpets and stairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150
    • 1
    • 2(current)

Contact information

W 6091 Cnty RD P, Black Creek, WI 54106


Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Ceramic Tile,
Carpet Sales and Installation

FAQ

Fox Valley Cleaners is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Fox Valley Cleaners accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Fox Valley Cleaners offers free project estimates.
Yes, Fox Valley Cleaners offers eco-friendly accreditations.
No, Fox Valley Cleaners does not offer a senior discount.
Yes, Fox Valley Cleaners offers emergency services.
No, Fox Valley Cleaners does not offer warranties.
Fox Valley Cleaners offers the following services: carpet, tile, and upholstery cleaning janitorial, flea and bed bug eradication, grout color sealing, strip and wax tile, stretching and repair, steam, bonnet cleaning, encapsulation & dry.
Ask for Details

Contact information

W 6091 Cnty RD P, Black Creek, WI 54106


Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed