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The Appliance Clinic

Appliance Repair, Appliance Sales and Installation, Air Duct Cleaning,

About us

We are a family owned & operated appliance store. We have been offering repair service since 1955. Our technicians are factory trained and authorized by Whirlpool, Maytag, Kitchen Aid, Jenn- Air, Amana and Speed Queen.

Business highlights

70 years of trusted experience

Services we offer

Large appliance repair, sales and parts including washer, dryer, refrigerator, freezer, range, dishwasher & microwave.

Amenities

Warranties
Yes


Accepted payment methods

Check
Financing Available
MasterCard
Visa

Reviews

4.9126 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
7%
3
2%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 26-50 of 126 reviews

KRIS S.
02/2013
5.0
appliance repair
  + -1 more
It went very well. He told me the dishwasher wasn't working because of the glue from labels getting stuck in the filter, which would then collect food and debris. He was great about helping me not have it happen again. He taught us how to disassemble the dishwasher to thoroughly clean out the filter annually. we did it ourselves this year. I call them whenever I have a problem is a major appliance.
Description of Work: clean out dishwasher filters & taught me how to do it the next time

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Sally D.
01/2013
5.0
appliance repair
  + -1 more
I called in the morning Talked with a very pleasant person who was able to schedule an appointment for the same day. The techinician arrived, looked at the washing machine and hoses and went to work. He had replacement hoses in his truck and was able to change the hoses right away. He tried the machine and all worked well. He was pleasant and efficient.
Description of Work: Our washing machine was not getting inflow of hot water. The technician knew immediately the the hoses were the problem. He changed the hoses and all worked well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Richard S.
01/2013
5.0
appliance repair
  + -1 more
From the first call to signing the credit card slip, eveything was a very good experience, They did what they said they were going to do, when they said they would do it and even did extra services (Cleaned out lint accumulation) as part of the original estimate. Our experience is, they are very reputable and they are now the only appliance repair company in my personal phone book.
Description of Work: They accurately identified the problem with our electric dryer (it wasn't heating up) and got the needed part (which was not in their inventory) and completed the repair within 2 days. Very professional to work with and they were very prompt,

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Kelly C.
11/2012
5.0
appliance repair
  + -1 more
Overall it was a great experience.
Description of Work: The repairman came out to look over our refrigerator which had quit two days previously. He did a comprehensive test and discovered that the compressor was out. He gave an estimate for repairs, and gave good advice about the likelihood of it breaking down again. He gave me great direction about what brands I should be looking for if we decided to purchase a new fridge. The repair costs was almost equal to buying a new fridge, so we opted to buy a new one. But I really appreciated the time he spent explaining what we should be looking for and why.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Sherry B.
11/2012
5.0
appliance repair
  + -1 more
Completed repair perfectly.
Description of Work: repaired block intake valve on washer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$119

Mable W.
10/2012
5.0
appliance repair
  + -1 more
It was great. We haven't had any problems. I would recommend him to somebody else.
Description of Work: They fixed the stove.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$146

MARIHA K.
08/2012
5.0
appliance repair
  + -1 more
The Appliance Clinic was able to get someone over quickly. The repairman was professional and courteous and spent time educating us on how to get the best performance out of the machine. We will definitely call them again when needing appliance repairs.
Description of Work: Our dishwasher had stopped dissolving the dishwasher tablets we were using; we assumed that the heating element had stopped working. The Appliance Clinic repairman determined that the element was fine but that the water temperature was too low; he advised checking the setting on the water heater and turning it up if necessary, perhaps wrapping the pipes under the house, using a different setting on the dishwasher and changing brands of dishwasher soap, as the one we were using has a reputation for clogging filters. He cleaned the filter for us as well. Turning up the water heater a bit and changing brands of soap has fixed the problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

JUDY F.
08/2012
1.0
appliance repair
  + -1 more
My dyer was under warranty and they were the recommended service provider to do the repairs. The service did not go well as they never showed up. They kept making promises but never kept them.
Description of Work: They were supposed to repair my dryer.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


WILLIAM E.
07/2012
5.0
appliance repair, appliance sales
  + 0 more
In all of our dealings, the overall experience was good.
Description of Work: Bought a new range. Wendy worked with me. i had done some research and knew what i wanted. When I said that i wanted to wait until they had one year free interest special, she said fine. a few weeks later she called me. The range had a few immediacies problems, and they were very prompt to correct them. We have bought many appliances from them, for our own use and for rentals. They have always been knowledgeable and responsive. We have also used them for repairs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Skip A.
07/2012
5.0
appliance repair
  + -1 more
They were very prompt and professional. I was very satisfied with their services.
Description of Work: I used The Appliance Clinic for their appliance repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$92

JANET B.
06/2012
3.0
appliance repair
  + -1 more
They came out, took it back to their warehouse to look it over and run tests and didn't call us back for 2 weeks. After we finally got a hold of them they re installed it only to have it not work again. Instead of refunding us the $600 for the main control board thing they gave us another estimate for what they thought was the problem.bad bad bad.
Description of Work: We had a dishwasher that wouldn't drain properly.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

$600

Gillian C.
06/2012
5.0
appliance repair
  + -1 more
The icemaker in my 12 year old Amana refrigerator/freezer had never been plumbed/hooked-up. By the time I hooked it up it was not functioning due to likely being in the on position without water running to it. Steve B came to my house, assessed the situation, explained what he found, ordered parts and scheduled a follow-up visit based on the ETA of needed parts. 2-days later he returned on Fri of Memorial Day weekend, replaced parts and the ice-maker started up. Unfortunately after the 1st cycle or 2 it stopped again. I called just before 5pm to let them know what happened. Instead of putting me off until after the weekend Steve B came straight back to the house, brought another part and stayed after hours to ensure it kept working and did not charge me for the call back. I will definitely use Appliance Clinic, Inc. and be happy to have Steve B. fix my appliances when they go bad.
Description of Work: Amana refrigerator/freezer icemaker not working. Icemaker repaired instead of full replacement. There were challenges to fixing it but Steve B was dedicated to making it work for me before the long Memorial Day weekend.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$178.02

VALERIE H.
06/2012
5.0
appliance repair
  + -1 more
The ice maker in my fridge wasn't working. I picked this company because of good ratings on AngiesList, and was not disappointed. They got me in quickly, someone called the day of the appointment and confirmed the time the technician would come. I was told it would be cheaper to put in a new ice maker, as opposed to paying for the labor involved in rebuilding the one I had. It didn't take long for the switch. The serviceman was polite, friendly and knew what he was doing. But - the new unit didn't work any better than the old one. The same man arrived 2 days after I called, with another ice maker in hand, and an apology for the inconvenience. The new one has been working fine. I am impressed with their customer service.
Description of Work: The ice maker in my freezer didn't work. They put in a new one, twice.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Beverly S.
05/2012
5.0
appliance repair
  + -1 more
They were here promptly and I only had like a two-day wait. They said they were coming at a particular time and they arrived on time. They were very efficient. They left my house clean and tidy, and everything worked wonderfully. The scheduling went beautifully and we had no problems at all. We had used them several years ago.
Description of Work: The Appliance Clinic replaced the element in my dryer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Barbara S.
05/2012
5.0
appliance repair
  + -1 more
He found the problem with our refrigerator quickly, suggested two options and did the repair. He was concerned with keeping costs to a minimum which we appreciated. I would definitely use them again.
Description of Work: An electrical component had shut off from being overheated. He replaced it at our request in a very timely manner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Barbara D.
05/2012
5.0
appliance repair
  + -1 more
I was very happy with Steve. When I first called, he did not have any appointments that day, but he said he would let me know if something became available. He called me back later that day, and said he had some extra time, and could come right away. When he arrived, he was very friendly, and took the time to show me the problem he found, and explain why the washer was not working. He even found some screws in his toolbox to fix a loose panel on my machine, and fixed another panel that was improperly replaced by someone previous. I was just very pleased with the whole experience, and I will definitely call Steve again the next time I need an appliance repaired.
Description of Work: My washing machine started givng off a strong burning smell in the middle of a load of laundry. I stopped the washer, and called Steve at The Appliance Clinic the morning of April 9th. He came out later that day, found a belt that needed to be replaced, and completed the repair quickly. My washer has been working fine ever since.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Norm B.
05/2012
5.0
appliance repair
  + -1 more
They were fine. It was one visit and it was an easy repair. It was a positive experience. They were on time. The fellow was very pleasant and very quick. It probably was a pretty simple repair but I was quite satisfied. I was pleased with their price and I didn't feel ripped off or anything. They solved the problem and the fix continues on.
Description of Work: I used The Appliance Clinic to repair the range because it didn't work.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Ralph E.
04/2012
3.0
small appliance repair
  + -1 more
Our over all experience was a grade of C. I was disappointed with the over all experience other than the repair people who took the old machine out, and those that replace it. They tested the machine and were concerned about how I received the merchandise. My porlbems arose after using the machine and finding it was not the machine I had paid for in the store.
Description of Work: this dishwasher replaced a dishwasher whose parts were no longer available or more expensive than a new one would cost. I wanted a good quality, stainless steel with simple features such as a good drying system and hot water washing. I also want to upgrade the top and bottom rack, as they were of cheap quality and did not meet my needs. New racks were ordered and the machine was installed. When the racks came, the racks would not fit the machine they had installed in my home. Infect, the machine they installed, was not the one I have looked at or bought in the show room. The store found that they could not install these racks in the machine they had installed. They would not correct the problem or make the order right. They refunded the cost of additional racks, put the old one back, and that was the end of matter as far as they were concerned. I found the reason they would not fit was the dishwasher was manufactured in Mexico and the racks were manufactured elsewhere. I was also sold on the feature that the coffee cups would not have cycle water standing in the top of the cup after the drying . The machine, they installed, does not have that feature as my coffee cups still have standing water. I was impressed with the repair person who came to repair the old machine. He was courteous and informative. He was right tat we needed a new machine. We went to Appliance Clinic as his recommendation. We need a new refrigerate, but I hesitate to return to their store. . I wish to patronize my local merchants, but with the quality of his products and the service , I hesitate to go there again ,

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0


BOB P.
03/2012
5.0
appliance repair
  + -1 more
The repairman was there on time. He was very fast, had the part and repaired it at a cost we thought was more than reasonable.
Description of Work: Our washing machine was making a loud sound like an electrical arc. Called the Appliance Clinic to come and check it out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Barbara F.
03/2012
5.0
appliance repair
  + -1 more
, Not sure what you are asking for here I just answered this above
Description of Work: My freezer froze up (it's a defrost) which compromised the frig. Steve came out, found the problem, ordered the part and returned exactly when he said he would and fixed it. He had been here once before a couple of years ago and fixed my dishwasher. I was more than satisfied both times and would not hesitate to call them again

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$287

Karen K.
03/2012
5.0
appliance sales
  + -1 more
I purchased a new washer and dryer combo on Wednesday, March 7th and it was delivered the next day. Unfortunately, the front load washer would not fit into the space (we knew this might be a problem) so they installed the dryer, hauled away the old washer and dryer and returned the next morning to install a top load washer that would fit. I was refunded the difference the same day. Sherry, who sold me the set, and Brian and another man (I apologize for not remembering his name) did the hauling upstairs and installation. Everyone was extremely professional and true to their word. I thought the hauling and installation charges were extremely reasonable.
Description of Work: Purchase and installation of a washer-dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,439

Larhondi B.
03/2012
5.0
air duct cleaning
  + -1 more
I think we found them on Angie's List, but we had used them once before so we went back to them. The price was good. They were excellent all the way around; from the time we called them to get an appointment to them coming out. They were on time. There were things that could have been done, but didn't need to be done. They told us what could be done, but they didn't tell us it had to be done. They were very honest about it. I would use them again in the future.
Description of Work: We used The Appliance Clinic. They did duct cleaning and a couple of other things.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Paul F.
02/2012
5.0
appliance repair
  + -1 more
They are very reasonable and honest. I trust their feedback, and I would recommend them to others.
Description of Work: Appliance Clinic has repaired our stove and refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Daniel T.
12/2011
1.0
appliance repair
  + -1 more
They previously performed good service for me in the past but this time they were totally non-responsive.
Description of Work: I called them last Thursday and got an answering machine. Left a message and number to call me back to schedule an appointment and 6 days later no return call.

Rating CategoryRating out of 5
responsiveness
1.0


William F.
11/2011
5.0
appliance repair
  + -1 more
Steve Atchinson is the president of the company and he came to our house and went through the machine and quickly discovered that the people that hooked it back up after our move, hooked it up incorrectly. He corrected the error and checked the filters and functions of the machine and everything worked well. He spent about an hour with us and only charged us for the service call as it was out of warranty.
Description of Work: He came and serviced our washing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

3315 NE 78th St, Vancouver, WA 98665

applianceclinicvancouver.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Saturday:
9:00 AM - 5:00 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Sales and Installation,
Air Duct Cleaning,
Appliance Repair - Small

FAQ

The Appliance Clinic is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

The Appliance Clinic accepts the following forms of payment: Check,Financing Available,MasterCard,Visa
No, The Appliance Clinic does not offer free project estimates.
No, The Appliance Clinic does not offer eco-friendly accreditations.
No, The Appliance Clinic does not offer a senior discount.
No, The Appliance Clinic does not offer emergency services.
Yes, The Appliance Clinic offers warranties.
The Appliance Clinic offers the following services: Large appliance repair, sales and parts including washer, dryer, refrigerator, freezer, range, dishwasher & microwave.

Contact information

3315 NE 78th St, Vancouver, WA 98665

applianceclinicvancouver.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Saturday:
9:00 AM - 5:00 PM