The Appliance Clinic

Perfect! Good communication. Mike Crow, was the service person, called us 30 minutes before the appointment, very professional, work a face mask, gave recommendation, pleasant demeanor, and courteous.

Steve was on time he was extremely knowledgeable, courteous, his prices were fair and he went above and beyond my service expectations. I used Steve 2 years ago and I was happy then and im still extremely pleased with his work now!

Extraordinary. Prompt, Professional and punctual. Did a number of "extras" such as securing diswahers to cabinet and permanently attaching faceplate on downdraft at no charge. Service calls don.t get much better than this. Highly recommend appliance clinic. Steve was outstanding.

Called them to schedule a service call to fix our dryer which had gone out a few days previously. They scheduled it for the following Monday and called on Saturday to confirm the 2 hour window that they would arrive. Steve arrived promptly at the scheduled time, and found out the issue was with the control board within a few minutes. Since every dryer model has a different control board he did not have one on his service truck, but he called a local distributor and found one within minutes. Steve offered to go and pick up the part right then to save us a further delay in getting our dryer fixed which was above and beyond our expectations. He was back within 30 minutes and 15 minutes later our dryer was repaired and the part even comes with a guarantee. This was great service and the labor charge was just for the initial service call fee that was quoted. Dealing with family owned service oriented companies like this one is a pleasure and we have already referred them to a co-worker having a washing machine issue.

I scheduled an in home visit for a washing machine. I was originally told it would be Wednesday of next week. About 10 minutes I got a call from them setting me up for Tuesday and was told I would get a call the day before to give an appx time. No call. Tuesday I got up and called them and was told it was scheduled for wednesday. I took tuesday off for nothing and now I'll have to take tomorrow off also. I can't afford this but I need a washer so they have me over a barrel. Their response to me letting them know this was " well sorry". I certainly hope their tech is more professional and reliable than their office staff! I'll let you know. I'm still steaming.

The repairman was prompt and efficient. Replaced the pump quickly and it worked perfectly.

They've been around for a long time. We will use them again. The price of fixing it ended largely because the spare parts were hard to get and expensive. It was going to be about three times the cost of new oven of that type. So we just went with a new table top oven and we are not quite sure what to do with built-in yet. They don't have a lot of competition. If you start reading appliance repair reviews and so forth, there are a lot more bad reviews than good reviews. So if you find anybody that doesn't have bad reviews, then that kind of looks like a winner. So I think these guys qualify in that way.

Very punctual. When we initially scheduled, they gave us a target date and promised to call the afternoon before to provide a target time. They did make that call, with a 1-hour window in the afternoon. about 10 in the morning the tech called to let us know he was running early, and he actually came just after his new target of 11. Very quick, and informative on the history and prognosis for our particular Maytag washer.

Very knowledgable and thorough. Spent a good amount of time educating me on used and maintenance.

I stopped using it and had Appliance clinic come out. They took it apart and cleaned it out and it has worked fine since. Their fee was acceptable.

the technician was courteous and punctual. he fixed the washer in about 30 minutes. I think it is important to describe your problem in detail, had I not done this, it is likely that they would not have had the appropriate part in the van and would have had to come back at a later date.

Figure out why my washer wasn't working. It had been installed improperly and the tech quickly resolved that. In addition he did a maintenance and cleaning as part of the visit.

I think that Appliance Clinic suffers from its own success. It doesn't have enough technicians to keep up with the demand. I have dealt with them for many years, and have bought appliance for my home and several rentals from them. The technicians are good and generally know their stuff. I just think that they have more demand for service than they can keep up with. Six days is too long to wait when a washer is completely down.

Got the appointment scheduled quickly. Was quoted appropriate price by phone. Quickly diagnosed the issue and took time to explain it to me. He was very knowledgeable and informative about my options. The repair would cost more than purchasing a new fridge.

Very well. Their service man Steve is a wonderful tech.

4 yr old Whirlpool washer returned error codes over the span of a week; ultimately stopped working. Under warranty but... 4 days worth of phone calls between Oregon appliance store, warranty insurance company and their preferred repair company led to an impasse because appliance store apparently failed to register warranty with insurance carrier. The insurance carrier's chosen local appliance and refrigeration repair company was no help and chose not to coordinate with original appliance store to expedite. Additionally that repair company informed me the repair process would likely take 2 visits; one to diagnose the problem, order parts and second to complete the work. Impasse was resolved when appliance store recommended Appliance Clinic and agreed to reimburse. Contacted Appliance Clinic Monday pm, Repairman Steve showed up noon Tuesday. Within 10 minutes he diagnosed the problem - a sensor switch - advised a new one was in the truck. installation of the part took about 15/20 minutes and I had a washer again. What was particularly cool; Steve took the time to discuss with me of the likely life expectancy and his experience of repair frequency for my appliance. Professional in all respects. This will be my future appliance store and repair company of choice based on this experience.

They were fantastic! They not only came in under their quoted amount, they were prompt, and EXTREMELY honest on their assessment of what they could and could not do for our refrigerator and how much life was left in our refrigerator. I was very appreciative of their honesty, they did not try and sell us more and quot;parts and laborand quot; to extend the life of the appliance, they did exactly what was needed to get the job done and told us what we could expect, especially since we are planning on moving to Hawaii in a year or two and did not want to have to purchase a brand new refrigerator at this time. I would recommend them to EVERYONE! AWESOME company with excellent, ETHICAL employees! I respect that!

A couple of months ago, I called the provider about my ice-maker not working. Didn't know if I needed a new one or just a repair. The technician opened up the ice-maker, turned it on, touched another part, and magically the ice maker began working again. He explained that they had been having trouble with these ice-makers and that the manufacturer had a newer re-designed ice-maker that would alleviate the problems of the ice-maker working intermittently. But, they would have to order the new ice-maker, which could take several weeks. In the interim, I could continue to use my old ice-maker now that it was working, and decide when the new part came in whether I wanted to just keep the old one or have them change it out for the new one. They contacted me as soon as the part was received and scheduled the next available appointment for replacement of the ice-maker. When the technician arrived (same one as the initial visit), he immediately asked how the old ice-maker was behaving. When I said and quot;just fine except for one instance that I was able to clear up right awayand quot;, he gave me the option to keep the old one or replace it with the new one. If I went with the old one, my cost was just the service call (one charge for both visits). I would be taking the chance that the ice-maker would continue working (not necessarily properly, I must say!), but at the least delay the cost of a new ice-maker while this one was still producing ice. Of course, if i needed service later on, it would be another service charge as well. I opted for the replacement of the ice-maker, since I knew this one wasn't operating properly even though it was producing ice. Hopefully it's something I won't have to deal with again for a very long time! The technician was very pleasant to work with; he did not pressure me one way or the other concerning what decision to make about keeping or replacing the ice-maker. And the price for the service call, labor and parts seemed very fair. I was very happy with the service I received all around from the Appliance Clinic. I will use them again and refer my friends and family if they should need service on an appliance.

Although the person answering the phone on a Monday morning was a bit gruff, they set the appointment for the following day, and confirmed the appointment later that Monday. The service tech was great. Arrived on time, was very friendly, checked everything out, got the fridge back working, and gave me options to consider for the future (it is an older fridge). Would use the Appliance Clinic again if needed, even if I have to call on a Monday morning.

I was not able to schedule an appointment in the time frame needed. This was not necessarily the provider's fault.

We called Appliance Clinic on Tuesday for a repair and received professional feedback of the first call. I was told my LG appliances were serviceable, but they had just started servicing them and had only one certified technician. First day they had available for a service was that Friday. We took the date and was informed we would receive a call the day before to quote a 2-hour window of arrival. On Thursday, we received a call telling us the technician was sick and they wanted to reschedule for Monday. We did receive a call Saturday afternoon quoting arrival between 10 - 12. The technician arrived in the promised time period and was courteous and professional during the 2 hours he was here. He started with the dryer, where after 20 minutes he told me the dryer was operating correctly. However, my duct vent was full of lent. He recommended a cleaning of the vent from the wall to the outside vent. The washer was found to be fine, and he only charged me $188 (included taxes) for the call out fee and service. This was what I was quoted over the phone, so no surprises. He was nice to set up a vent cleaning on Wednesday (2 days later), while he was at the house. The vent cleaning arrived as expected and took 2 hours. The technician went into the crawl space and took apart the pieces of ductwork. Cleaned each section and reinstalled. He did a nice job of cleaning up after himself and explained what he found. He recommended repeat cleaning every 2 years. The cleaning was another $200. I was very satisfied and thought the price was fair and reasonable. Competitive quotes were similar in price.

The technician came to our home with least delay and arrived exactly on time.

When I called to make an appointment I was immediately scheduled within 2 days. The technician arrived on time and quickly determined the problem and gave me a price. He completed the work within 30 minutes and our washer is running great.

Excellent service and fair price

Mike arrived on time, removed the bottom cover of the dishwasher, and discovered that the kitchen floor installer had blocked the removal of the dishwasher from under the cabinet. Mike left, the floor installer came back to correct the problem, and Mike returned the next day. He repaired the dishwasher door with no problems at all. He didn't charge for the second house call. Mike arrived on time, took apart the front of the dishwasher, and discovered that the kitchen floor was blocking the dishwasher. Because of that, we had to call in the floor installer, and Mike left. He returned the next day, installed the parts, and didn't charge extra for the second trip