On Track Garage Doors

They returned my call promptly. We scheduled an appointment, They arrived early in the time frame. He told me the cost and informed me they offered a Senior discount. He repaired the door quickly and then stayed around to be sure it was working properly. I would definitely hire again.

Fabulous! Toby came over on time and had everything he needed to fix our door. Had it done in a couple of hours. Awesome!

Ryan was great. The garage door is no working fine. Gave us a qualified, 10% Senior discount. We are both 65 yrs old.

perfect, come on time and finished in one hour

We live around 30 miles from them, but within 2 hours of calling them, they had arrived and resolved the problem.

When the spring broke, we were unable to open the door manually. It was the day before Thanksgiving and we needed this repaired that day. They were able to squeeze us in their calendar for 2:00 pm that day. Ryan arrived on time and got the job done, even though he had to get a bigger spring that he had. An excellent experience, and we are grateful that they were able to do it on such short notice. Thank you!

Great. He was friendly, informed and did the job expeditiously

I contacted On Track Garage Doors to come out and look at my garage door and opener as the garage door kept going back up as soon as I shut it. Toby came out and first made adjustments to the sensors, then the garage door opener and finally had to open up the garage door opener itself to find a broken wire inside which he fixed and then put back together. He then tightened the chain, made additional adjustments, and lubed up the spring and rollers. The garage door now stays closed as it should and opens and closes so much smoother than before. Toby was great. Highly recommended!

Toby was great. He went right to work, knew what he was doing, and had the springs replaced in no time. He did a little maintenance work on the door and opener unit, and was done in about 40 minutes. I was very pleased with the whole process.

Toby was excellent. First of all he was the most responsive to answering phone, quote for work over the phone and an appointment within the week. I was the one who failed to make the first appointment. I apologized and offered to pay for the missed appointment but he declined offer and rescheduled within a few days. He was prompt, friendly, made changes to the program on the garage code, remotes and my car coding without additional charge. He did an assessment, tuned-up and replaced bulbs for vibration in the garage.

I should have left this review a while back. Toby installed a new opening system back in July of last year. A few months later it wouldn't close properly. As soon as I called Toby, he came right out to address the issue and fixed it, at no charge in about 30 minutes. He's great to deal with and I feel his rates are very reasonable. I'd use him again in a heartbeat.

I heard a loud noise in my garage and determined that one of the garage door springs broke. I called On Track and spoke with Toby who said he could be at the house within the hour. He determined the problem, clamped the existing spring so we could use the door and scheduled time to replace the springs. On Thursday Ryan arrived on schedule and replaced the springs, rollers, tightened and lubricated everything. He was friendly, professional, and respectful. It was a pleasure to do business with this company and I highly recommend them.

I Called Toby from ON TRACK GARAGE DOORS to repair a damaged tension spring on a garage door where construction damage caused it to become inoperable. Toby restored function quickly and was pleasant and professional. I asked him to replace weather stripping, but he didn't have the right length and promised to return. He was unable to do the work and asked one of his employees to finish it some time later. THe bill was much more than I had anticipated, and when I mentioned it to Toby, he accepted responsibility for not informing the employees it was part of the original job. Toby returned the entire amount of the bill, over $100.00, and restored my faith in contractors! I will call Toby of ON TRACK Garage Doors when I need a new door installed or have any other related needs! I was very impressed with his company!

I called to have our garage door opener looked at/repaired around 12:30ish. They were out the same day by 3pm. They gave me estimate on repairing the opener and/or replacing the opener. Since the garage door opener has been with the house for over 15 years, I chose to replace it. They had everything in stock (on the truck) and was gone by 4:30ish. The technician went over all the features of the new opener, asked if I had any questions, and he also had recommendations. I WILL use them again! Very easy to work with!!

My garage door opener was stolen out of my car so I needed to get new ones on a different frequency. I called Toby on a Friday night and he returned my call on Monday morning first thing (understandable as he was closed on weekends but I wish he was open on Saturdays). He sent Ryan out to my house the very next day. Ryan was great! He first the large gap on the bottom of my garage door where the rubber had been removed, changed the frequency on my garage door and got us a new garage door opener all in under 30 minutes! I would definitely use these guys again.

The service from On Track Garage Doors was great. My garage door was sticking and rolling back up when the weather got cold. Toby looked over my garage door opener, door, and tracks. What I appreciate is that he went through some different solutions to solve the problem. In the end he determined that the door was rubbing against the sheet rock in a certain location. He substituted a smaller hinge in two places on the door and the problem was fixed. Toby also installed an interior lock on the inside of my garage door. I will definitely use On Track Garage Doors again as well as recommending them to others.

Ryan came out in the late afternoon on Monday and repaired our garage door, which had slipped off the pulley and broken one of the panel brackets and bent the panel. He was wonderful, explaining everything that he was doing and giving us good advice as far as replacing the door entirely (a future project). He was respectful, friendly, very knowledgeable and did the work quickly and efficiently. He not only repaired the damage, but also made sure that all the other brackets and bolts were working properly, and even lubricated the wheels. I will definitely use these services again and I want to thank Ryan again for all his help.

In addition to servicing our garage doors (incidentally, he did not charge extra for the second door), Toby spent a considerable amount of time answering our questions about maintenance and operation of the doors. He is knowledgeable, professional, and extremely helpful. He offers a senior discount, which is greatly appreciated.

The cables somehow came off the shaft of my trailer door that uses the same mechanism like a garage door. I needed to them rewound and On Track did the job quickly, efficiently, safely and pleasantly. I highly recommend them.

My husband was going out for food he pushed the door opener it started to open then fell back down, I said OMG what do we do it's the weekend so I called my son and with his help we got the open to get the car out I looked on Angie's list and found On Track they had Great review's so then when Monday came I called On Track Garages Door and Toby came 7/22/14. He did a Great Job. I needed some other work called again and Ryan came and he did a great job too.

Provider stayed in contact until he arrived at the job site. He got right to work and knew exactly what to do. He hooked up the cables and wound the springs and adjusted them until he had even tension on both sides. He was friendly, knowledgeable and quick but safe.

From the phone call through the service, Toby was responsive and efficient. He came out the same day I called and was exactly on time. Toby replaced my sensors & installed new sensor housing, greased tracks, aligned & lubricated hinges. Toby noted that the stress on the rib of my door was weakening it and suggested that I consider reinforcing it & correcting the angle of the arm that lifts the door open and shut. We scheduled a time for him to return the next day. Again, arriving right on time, Toby removed the old arm--the door had indeed been stressed to the point that the metal had torn. So, when Toby suggests something should be fixed or replaced, he is NOT trying to up-sell you--he is giving you benefit of his professional experience! Toby slipped the steel plate over the rib and bolted it in place; changed the length and therefore the angle of the arm that pushes the door open and close so that there would be less pressure on the door. He also re-calibrated the up and down force of the opener. Toby works efficiently, is organized and moves with the confidence that comes with knowing what he's doing. Both jobs took under an hour. By the way, an added bonus is that my garage door is quieter than it has ever been! Thanks, Toby!

Toby was fast and efficient. He fixed the broken spring and showed me how to lubricate the garage door properly at my request.

Toby installed our door in Sept. of 2012. Have not had any problems until the other night one of the cables came off the spool and the door would not shut. It was after hours. But Toby came out and fixed it NO CHARGE. We were impressed with his service and pride of ownership. He is one in a million.

We had an overhead garage door that we installed ourselves (big mistake, it seemed like it would be easy to do correctly!). We had a lot of problems with it opening and closing correctly and running on the tracks the right way. Toby responded to our call immediately, worked around our difficult schedule, was fantastic about explaining to our helper exactly what we did wrong when we installed, and did it in a very respectful way without being condescending. He also took the time to explain to our renters any issues to be aware of so they know what's regular garage door movement, and what type of movement indicates a potential problem. He fixed the door on the spot, everything works great now, and the price was incredibly low. We will definitely use this company again and will recommend them to everyone.