Cascade Fence and Deck

Workers showed up on time, were courteous & efficient. Communicated what would happen & did an excellent job. The fence looks awesome!

During the entire project, Cascade Fence & Deck maintained good communication and attention to detail. It took some time to get on the company's calendar to get an estimate, an indicator that they are busy and in demand. Once the appointed day came, salesman Darran Cass came to my house to review the project. He took time to look at the job, showed me photographs of different fence styles, and provided cost estimates for four fence options so the neighboring owners and I could compare fence material and design choices and relative costs. Once we made a joint decision on fence style and materials, Darran returned with the contract to be signed. Within days, the three-person crew of Trent, Luis and Brendan arrived to do the installation. Darran stopped by to check on the project while the crew was working. The crew worked quickly and efficiently, completing the job in about four hours. They removed and took away the old fence material, cleaned up the job site, and raked and swept up all debris and restored the soil around the fence posts. They did an excellent job of tying the new fence to the existing vinyl gate on my property and the chain link fence on the neighboring property. This was necessary to block up spaces where small pets could escape from their respective yards. Darran returned about a week later to review the project with me and ensure that I was satisfied with the materials and workmanship. He provided me with a copy of Cascade Fence & Deck's 10 year workmanship warranty and a fact sheet on care and maintenance of the new fence. I was impressed with this high level of customer service.

Leif and his crew at Cascade Fence and Deck did an excellent job on the replacement of our second story deck. They showed up on time explained what they were going to do and were very professional. We are pleased with the quality of the work. We now have a fantastic view of Mt. St. Helen's. This deck will definitely add value to our home. We would definitely use them in the future.

Estimate was quick and detailed. Quote was amongst the highest of several I received. Work ran a half day more than expected. Was disappointed by some inattention to details and poor finish work. However, when I pointed this out, the crew promptly came out and completed the job to my satisfaction.

Cascade Fence and Decks is an example of a superbly run company. The appointment for a free estimate was courteously done on the phone. They confirmed the appointment by e-mail and attached the name and PICTURE of the person that was going to do the estimate!. The estimator, Darran Cass was very professional and was exactly on the time promised (to the minute!). We reviewed on site what needed to be done and he made very sound suggestions. He made an estimate on his computer and adjusted it based on my requests for additional fixes. He prepared a project agreement with a graphic design of the job to be done, which was going to be discussed with the crew. He printed on the spot (printer in the van) and gave me a folder with all the necessary information and contract. The 3 people crew (Trent, Brendan and Luis) where on time on the day promised with all the necessary equipment and material. Trent reviewed what they were going to do and give me an estimate of the time it will take. They worked very hard the entire day (a Monday). They left the post installed for the new side fence and explained they will come back on Wednesday to give time to the concrete to cure. They were on time (8 am) on Wednesday and told me it will take them 3 hours to finish the job. It actually took them 3 hours and 5 minutes!!! The gate was done on site and it was perfect! Trent asked to check with me what they have done. I gave Trent the final check with an smile! The job was perfect. He told me that Darran was going to come over to check the job and to give me the warranty. He did so today. I'm an engineer, a former executive with a Fortune 50 company and a volunteer doing free consulting business for small business for the past 14 years. I feel somewhat qualified to give an opinion about this company. Cascade Fence and Decks is an example of excellent management, very good people, quality service and product, concern for the customer and pride for what they do and are. In few words a role model for other companies to imitate.

Our fence had warped due to some landscaping activity happening behind us. Cascade Fence & Deck came out and assessed the situation. Then they came back and fixed it. It was done so quickly and efficiently you can't see where the dirt was disturbed! They dug the posts deeper and secured our fencing. We also had them add a fence gate on the other side of our home. They talked over the pluses and minuses of which way the door swings and showed us how the lock worked and then got busy. This was also done quickly and efficiently.

Great experience from start to finish. I appreciated Kurt's time and expertise to design a fence that would coordinate with the neighbors and also allow me to have what I wanted for my yard. With respect to landscaping and trees, he showed me that I actually needed less fencing than expected. Much appreciated! He also worked with me to have a dog safe fence for a Great Pyrenees which is not an easy task but was accomplished! So much thanks to Nate, Clay, and Josh who constructed the fence and I so appreciated their extra effort to work with old fencing and a rocky slope for the new fence. Beautiful results and the dog is safe!

Every aspect of our experience from the initial consultation and estimate to the finished project was handled great. The estimator helped us work out the layout we wanted and gave us a clear explanation of the schedule and the work to be done. The crew showed up on time and completed the work on schedule.In addition to the main job, they also completed two side task on some existing gates. Everyone we interacted with from every part of the organization showed courtesy, professionalism, and attention to detail. It's rare that a company excels at price, quality, and schedule, but this one does, and we're very glad to have found them.

It went very smoothly. Lead crew member answered all my questions and checked with me when needed before advancing to the next step.

The experience was excellent from beginning to end. We had a few hiccups but they handled it like a true professional and I would not think twice about using them in the future. They will be my go to company for this kind of service.

The work went well, although was somewhat rushed as they scheduled it on two afternoons including a Friday which made the last parts somewhat rushed. I did ask for the job to be done quickly and at the end of the week, but I would have preferred that they come in the morning rather than after 1:00 on Friday and race to get done before the weekend. The work was as specified, but there was some mess left in my yard at the end. The actual guys doing the work were very nice and the fencing looks good and is installed as promised, and the estimate was accurate. They do a good job of giving you plans, etc. beforehand and have good guarantee. Overall Cascade did a good job and I would both recommend them and use them again in the future.

I truly disliked working with this company, from start to finish. They were professional and seemed concerned about the cusomter service they provided.....but, I think the actual result was a negative experience for me. First, I called asking to have someone come out and provide an estimate. They were the only company that took almost 3 weeks to come out. Really? 3 weeks to simply look at the job and provide an estimate? The only explanation I got was from the person who came out. He said he's limited to two new business calls per day and it pushes the schedule out. They called the day before the appointment and I received a text/message the day to let me know they were coming. Once on site, the person asked a lot of questions and did a good job to understand what I was looking for. He covered the costs and some options verbally. This seemed to be going well. Then he spent 30 minutes typing it into his computer, asking more questions (some repeats) and complaining how hard it was to enter this into the application he used. This seemed to go on forever and I began to wonder why this needed to happen with me there. After he completed that, he left and immediately sent the estimate to my email address. Later, when comparing estimates with my other bids I noticed that Cascade prices were odd. The longer fence run I share with a neighbor was actually cheaper than my shorter fence run I solely own. The others had quoted it more as you'd expect. The longer fence was higher than the shorter one. When I asked for clarification, the estimator said there was a fixed setup charge of $225 for any project and he'd tacked that one into the shorter fence. Even that wasn't enough to explain the discrepancy and I got another answer that made no sense. He provided detailed amounts that did not total to the original quote, even accounting for sales tax differences. I finally gave up trying to understand their quote. The fixed setup charge was a surprise (not disclosed until I asked about the costs) and I did not think working with a company such as this would work for me. What I find interesting is that they are SO concerned about customer service but fail to deliver. The long delay to send an estimator, the overly long time bulding the bid with the customer, not disclosing charges, etc.

I was very impressed with this company. I was given an initial price estimate over the phone and Darran came out a few weeks later to do an in-depth estimate. Darran was very professional and not pushy at all. It took us a few weeks to get back to him, but when we did the fence install was scheduled for about 2 weeks out. The install crew, led by Leif, was pretty amazing. They were all young men, but very professional. It was clear that they cared for their workmanship. The fence was installed much quicker than I expected. We were very happy with the fence and this company and would not hesitate to use them again in the future.

We called Cascade Fence & Deck to come out and provide a bid to replace our fence. Kurt Johansson meet with us on July 1st and we informed him that we were in the process of acquiring bids, and that we were not going to make a decision until we had several bids. We informed him that our time frame was not until the end of the year, and he stated that would not be a problem since they were busy the month of July. After measuring the yard, showed us photos of their work, and tried to get us to commit to them, which we replied that we were going to wait until we got all bids. He stated that he would provide us the written bid after the Fourth of July holiday and we stated that was acceptable since we were scheduling to meet with other companies. We got an e-mail from him after the holiday stating that they were booked for the rest of the year and could not provide us a bid. If that was the case, why did he not inform us this issue when we meet with him, and I understand that they are busy, but booked for the rest of the year is hard to believe?

From the estimate to the finished product, this company rocked it! Professional, courteous.. and most of all, super good quality fence installation. AND a life time warranty! These guys all believe in their company and provide a terrific service. Hire them!

I had a great experience with Cascade Fence & Deck. They were professional and quick with the quote/completion of the job. It was a pleasure to deal with everyone from the person on the phone to the staff that were out quoting and doing the job. I'm very pleased with the quality of the work and would not hesitate to use them again.

I got three bids and decided to go with Cascade for three reasons. Price was the best, Angies List reviews and the salesman Kurt who sold me on the quality I would be getting with his company. Before he left I had a portfolio of information and detailed bid of my project. The crew who showed up to do the job, Nate and his crew, were not only hardworking but professional in their appearance and communication of project. We were very impressed with the young men Cascade employs, one of the best we have worked with. Being in sales my husband has very high expectations from contractors we hire and we would hire Cascade for any future projects without hesitation.

It started with the estimate. Their estimator ( Darren) was on-time and took very detailed measurements of the scope of work from all angles. When their bid arrived it was extremely well detailed with all footages clearly itemized. They were by no means the lowest bidder. In fact, they were the highest by nearly $ 900.00 but their thoroughness, positive Angie's list ratings and availability made all the difference. They were the only company whose work schedule matched our availability. The scope of work took two complete days and we couldn't be happier with the performance. The team was courteous, respectful, on time and cleaned up afterwards. No problems at all. We feel we got what we paid for and more. Good work!

Everyone was professional, quick and did exactly what they said. They estimated the build time would be a few days and they were able to complete it in a day and a half. The quality of the workmanship is excellent.

Great. Prompt service, good followup, excellent construction. Would definitely recommend this vendor.

Everyone that came here was very professional and thorough in all they did. When I called and made an appointment they were came right out to give me an estimate. If I had any questions they were answered promptly. The estimate was thorough and I was given diagrams and everything that day. When it came time to do they job. They were there when they said they would be there. They did exactly what they said they would do. When I noticed some things that were not done on the existing fence posts they did it on Thursday when came back to finish the job up. When they ran out of time and had to go to another job and were not finished another crew came to finish by putting the remaining slats in and they made sure I was satisfied with everything including lowering some parts to make sure my dog did not escape. They also took the time to take out the part of the wood post that stuck up out of the middle of the yard, they did it in a 4th of the time it would have taken me to dig it up myself. My thanks goes to Darran ,Nate, Leif and all the other men that helped put this all together. I was treated like a valued customer. I would recommend this company to anyone who asks. There customer service is amazing and it stands out above any other company I could have chosen.

From beginning to completion the project went just as planned. It all started with the phone call to the office to ask for someone to come out and provide and estimate. The estimator came within two weeks, provided a folder with the estimate and all the details. I compared prices with one other fence company and decided to go with Cascade. Once I accepted the bid the work was scheduled and completed within two weeks. Workers came on time, had the proper materials, and did the work professionally. A very positive experience all around.

Cascade Fence and Deck did a great job with my fence! Over the course of two days, the old fence was taken down and hauled away; new posts were dug; and the new fence was installed. It really makes the property look so much better. The crew even trimmed some of the overhanging bushes from a neighbor's yard that were encroaching on my yard (and fence). They took away all the brush that they cut. The whole area was cleaned up after the work was done. Each one of the crew was very polite and put up with my questions. I would hire them again!

Of the 5 vendors I contacted, Cascade was not the cheapest but neither were they the most expensive. When we got our original quote for the fence, Kurt (in Sales) was very courteous over the phone and set us up with a date and time to give us an estimate. Kurt was on time for his appointment and was helpful and polite. He understood that we would be getting several quotes from various vendors and that we would be making our decision within a few weeks of getting all of the quotes. We were provided a very nice packet with our quote and Kurt said he would be in contact within a few weeks to see if we had made a decision. After receiving all of the quotes, we liked what Cascade Fence and Deck offered and felt that we were getting the best deal for the type of fence we were buying. I contacted Kurt and arranged to make the deal. He seemed genuinely pleased to get our business and guided me through the payment process. Cascade required half down, half upon completion. The payment process online was easy and by the next morning, I received a call from the scheduling office setting up the installation for 5 days later. Cascade performed the installation on two separate days: Tuesday, they removed the old fence and set the metal poles, and Thursday, they installed the fence and gates. The crew was friendly and efficient and if I hadn't contacted them when they arrived, I might not have known that they were even there. When finished, one of the installers provided me with a sample board to experiment with different stains and paints. Cascade installed their "Silver Star" style fence with 2 gates. The fence posts are galvanized steel set in concrete, rails were fir, and the pickets were dog eared and unstained. The gates are steel frame with fir pickets. Cascade drilled into the driveway to set the posts for the vehicle gate. The hardware used appears to be of good quality. Overall, my experience with Cascade Fence and Deck was fantastic. This is my first time buying a fence, so there was a little sticker shock, but like I said, they weren't the most expensive, and I believe that the product they installed is superior to the other vendors we contacted. All around, the service provided was top notch and I will be using them again when we choose a front fence.

Fantastic! The area to work in was a little difficult, but they made some field adjustments and everything looks great! They were excellent about making sure I was getting what I wanted. Punctual, friendly, knowledgeable...what more could you ask? We WILL hire them for future projects.