Get matched with top window pros in University Place, WA

"Had a rep come to assess whether we might need windows replaced based on age (35 yrs). Rep was not informative. Did a very cursory look at windows, said we had "stuff" growing on the top of window frame and was likely in the wall as well. No way he could see the top of the window without a ladder. I looked this morning from a ladder, and the tops are perfectly clean except for a bit of dust. Obviously a scare tactic sales pitch to unknowing folks. I also asked about the R-value of their replacement windows and he had no idea. In fact there is not even any info on R-value on their website. Very clear to me that there was not going to be any useful examination of the condition of the existing windows and rationale for their replacement. I would be unlikely to use this company based on my one-time experience."

"I could not be happier with the work done by Green Builders on my home. They were always detail oriented and yet worked in a timely and efficient manner. The quality of their work was outstanding. The crew was friendly and left a spotless worksite every day. Communication was excellent throughout the whole process. I will definitely hire them next time I need work done. I highly recommend Green Builders."

"We had (7) windows replaced by TriState, (2) of them which were quite large. The relationship with the company was very professional and friendly from the very start, beginning with the bid process to the completion of the job. All of the staff was courteous, and took care to make sure we were happy with the results. I would recommend TriState to anyone."

"As the GC for my own full home renovation, I was looking for a turn-key company that I could outsource and trust to handle the exterior work for my house (new house wrap, siding, and window/door installation). I was really optimistic about this company because they were a Hardie-certified installer. I hired them to install about 30 top-of-the-line Andersen windows, several exterior doors, and install all new Hardie siding and trim. Unfortunately things went south on day 1 and continued to spiral out of control. In a nutshell, I had three different project managers assigned to me throughout the project, and neither of them came on site once the project started (until the very end, and the last project manager was awesome... kuddos to him!). The first crew that came on board were subcontractors, not Evergreen employees. When they started to install my windows, I knew immediately that they did not know how to properly flash a window sill (they had gaps in the Vycor flashing, didn't wrap the sill properly, etc. etc.). I called this to the PM's attention but nothing was done. The crew installed all windows in one day, not properly flashed. Crew was retrained and came back to "fix" them, but still didn't properly flash them. Meanwhile, they were taping the seams on our house wrap in the rain, when the house wrap was wet, so nothing stuck and had to be redone. Fortunately this crew was let go and I was told they were going to bring their "in-house" crew to finish. The next crew was awesome and they ended up removing all windows and reinstalling them. In total, each window was installed three times! As a result, some of the nail flanges and seals were broken. I called this out to the PM and owner of the company but did not get a response. From this point on, the crew that stayed on did a good job and was pleasant to work with (but I found out they were also subcontractors, not "in-house" employees as I was told up front). The delivery of a few windows and doors were delayed by about three months, which was my responsibility. I told all project managers about this upfront, including the first project manager before the project started. He said it was okay and that we could start the project and hold back a specific percentage amount of the project payment until they arrived so they could return to complete it at a later time. He and I agreed and the project moved forward. When the owner of the company, Jon Jordan, found out about the window/door delays, he was irate. His brother/GM and PM (who were both very polite and professional) called me and tried to negotiate a higher partial payment percentage rate which was absolutely frustrating to me. I explained to them that I had suffered for months through the project with extreme errors and redos, which caused mental angst, and that we had already agreed on a percentage on day one. Nonetheless, I was willing to increase the partial payment a little bit just to wrap things up. The owner followed up that evening by texting me in an aggressive, threatening tone. He said my only options were to allow them to finish the project immediately (which was impossible because we didn't have the remaining windows or doors), or pay them in full immediately and they would return after the doors/windows arrived a few months later. Otherwise he would sue me and put a lien on my home. He and I hadn't even spoken prior to that, and it was shocking to get such an aggressive text from a guy who never even heard my side of the story… I proposed to the owner that we cease the contract immediately, and that I would pay them for all work completed at that point. We agreed on how much work was remaining, and removed that amount from the contract price. We cancelled the contract, he had his remaining materials picked up and that was that. Again, I was hopeful for this company and wanted to have a great experience, but due to the poor project management experience, inexperienced subcontractors who caused damage and significant delays, and a sue-happy, angry owner who lacked professionalism and compassion, I could never re-consider hiring, let alone recommend, this company for any type of contracting work."

"Dean was up front and laid out what the project entailed and worked with us to come up with a plan that fit within our budget and time frame. We had some weather issues (snow) that caused a bit of a delay but he was in constant contact with us and we were able to get everything done quickly and efficiently. He makes you feel like you're working with a friend more than a contractor. We have a few other projects coming up that we will only hire Opportunity Construction for. Quality of the work done was 10/10 people think that the enclosed porch was here from day one it is so spot on."