The Plumbing & Drain Company - Go Rooter

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We had sewage back-up into our basement and started calling around for someone to come out same day (a Sunday). Plumbing and Drain Co was the third company we called and they indicated that someone could be there in an hour to an hour and a half. I asked for the cost to have someone come out and was told that the staff in the call center don't have pricing information but that the person dispatched would provide cost information before doing any work. I agreed and Randy from Plumbing and Drain Co arrived in an hour as promised. When Randy arrived, I described the issue and he suggested that he put a scope down the clean-out to investigate the issue and also to clean out the line. I asked about cost and he said $329 + tax. The price seemed high compared to prices I had seen on Angie's List for sewer line cleanout, but I wanted the issue dealt with so I agreed. If Randy had just cleaned the line and left, Plumbing and Drain co would probably have received mostly A's with maybe a B on price, but . . . When Randy scoped the line, he said that we had a major issue and that part of our line was broken. He said that we would need to dig a trench to get to the line (through our concrete walkway) to have the line fixed. He estimated $4295 to have the work done. Since it was going to be such a major expense, I called another company to come out for an alternate bid. When they scoped the line, they couldn't find the so called and quot;breakand quot; that Randy had identified. I trusted the second opinion more because he offered us the recording of the scope (which Randy did not) and we also had the line scoped 2 years ago and there were no issues then. So, I'm not giving them an F because I'm willing to believe that maybe Randy actually did think that he saw a break, I just recommend if you use this company to be skeptical if they tell you the line is broken. Always get a second opinion.

Today, I noticed and quot;the Big Dealand quot; in my email; remembering that I had a toilet that had remained plugged through a 2-week vacation and that it was now 2-weeks since returning I decided that I better get it repaired before my mother arrived from out of town. I was not sure that and quot;The Big Dealand quot; was what I needed, so went to Go Rooter / The Plumbing and Drain Co’s web site and used the request form to enquire if they service came across the Narrows Bridge. Within an hour or so Brian had responded by email to let me know they did. One more email/text exchange and Brian said they could be out today! Brain called to learn a bit more about the issues and said someone could be out within an hour or so. I was fully prepared to hear that they could come out on Monday – or later. As promised, Eric arrived within an hour. He was professional and very personable… and took my overly friendly doggie zealots in stride. Within a few minutes he had identified the primary issue with the blocked line, consulted with me on the schedule (which was transparent and clearly outlined), and then went to work. He also fixed a slow sink in the master bath and a similar issue in the upstairs tub… above and beyond, Eric helped me carry out a heavy wool rug for airing (THANK YOU, by the way!). Within an hour or so all work was done – and water again flowed freely This is the first time I have had to call on a plumber in over 25 years of home ownership both in the U.S. and abroad – the experience was profound considering the subject matter! It was interesting to learn that Eric had started his career in the banking industry. Though, I am sure the qualifications prepared him well for this profession. Thank you, Eric – I hope you thoroughly enjoy your first weekend reprieve! … Have you ever plumbed a hot tub?

Randy was very professional and I think he did a high quality job. I would definately call this company back to handle ANY of my future plumbing problems. I am very pleased with the job and I don't anticipate having a water problem this winter.

I could hardly believe it when I called and Brian Harding, the owner, said they would have someone out in an hour and 15 minutes. And then Randy Sak arrived in about an hour! Both guys were very friendly and professional, the price was great, and they saved me a lot of time on this very busy day. So glad to find a plumber in this area I feel I can trust. I look forward to using them again!

Eric arrived on time. He finished the work in a timely manner. He was informative, polite, and very professional with a fun personality. I like having the problems and solutions explained to me. He cleaned up when he finished repairing each area. I believe the pricing was fair. I would definitely call him again and I would highly recommend him to my friends and neighbors. It feels so good to have a water tight home once again.

Eric called before he came just as I was told beforehand, and he showed up in the 2-hour time window I was previously given. Although no repair or replacement work was performed, the professionalism was very much appreciated. All my questions were answered directly, and Eric even gave helpful DIY advice for little jobs. He took his time during the inspection and didn't rush through any part of the house. As mentioned before, the professionalism was very much appreciated, and I'd call Eric when my water heater reaches its end of life.

I put a service request in their website after several calls to other plumbing companies and being disappointed that they couldn't give me the immediate attention that I needed. Brian called me back within the hour and said someone could see me in 3 hours. He called back 5 mins later and changed it to an hour and a half. I was so happy! Eric arrived on time--maybe even 5 mins early. He was super friendly and went right to work. Quickly, he removed dry wall and the leaking pipe and replaced it with a part he went to buy. Shortly after, I paid an invoice that was less than what I thought a job like that would cost. I was pleasantly surprised and knew I'd found myself a permanent plumber.

I put a message on their website explaining my problem. They called me within an hour or so to set up an appointment for that very afternoon. Randy came out during the time frame we discussed and went down into our crawlspace to look around with a flashlight. He inspected all the sewer pipes in this way asking me questions the whole time. He didn't find any leaks or signs of any past leakages. He then inspected around the outside. We determined that gasses from an outdoor sewer pump area may be wafting out and in through the crawlspace vent causing the odor. He gave me an idea to try to prevent this from happening that I can do myself. I also asked him about a toilet upstairs that didn't seem to be flushing properly. He looked at it for me and fixed it in a couple of seconds. He left and didn't charge us a thing. I'm very pleased and will hire them in a second whenever we need plumbing help in the future!

I called The Plumbing and Drain Company and spoke with Brian. I never expected that he would have someone come out within two hours for a non-emergency, but Randy, the Service Manager, called me within an hour, and showed up 45 minutes later! He was pleasant and knowledgable. He tried to fix one of the faucets by just replacing the washer, but it needed more than that. He cut through the dry wall in the garage to access the water pipe, and fixed the faucet. He also left me an access hatch, at my request. I would not hesitate to use this company again! At last I've found a plumber that I can trust to do a good job!

I was told I needed to replace my hot water heater with a gas, direct vent water heater by my electrician. I shopped around and found these run about $900 and also would need to purchase additional parts. They suggested that since the electrician was rewiring the house that we purchase an electric water heater for $204.00. This saved me hundreds of dollars and they installed for free as they were doing additional work for me. I had them install my dishwasher, kitchen sink, bathroom sinks and check that all plumbing in our home was functioning correctly. WOW!! How refreshing it is to find an honest, ethical, hard working plumbing company!!!

I feel blessed to have found The Plumbing and Drain Company. They are the most honest, ethical, knowledgeable plumbers I have come across. My tenants called saying the toilet was backed up and the sink was slow to drain and that the kitchen sink was leaking and the dishwasher was slow to drain. I immediately called Eric at the Plumbing and Drain Company. He came out right away and assessed the problem, snaked the drain, texted me a photo, gave me a free estimate and asked how I wished to proceed. Eric replaced the sewer pipe that had been broken due to tree roots. He dug 4 feet under a sidewalk, replaced the pipe, etc. He did this in 1 day which thrilled my tenant and put everything back the way it belonged. In addition, he went through the whole house and checked my plumbing. He fixed the dishwasher and the sink that was leaking at no additional charge. Other companies would have charged between $5,000 to $10,000, but Eric only charged me $1,100 and had the job done the same day!! There is no job too big or too small for these guys. I refer all my friends and family to them.