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The Plumbing & Drain Company - Go Rooter

Plumbing, Drain Cleaning, Sewer Cleaning,

About us

Local, family owned business which employs only licensed, journeyman plumbers and does not use subcontractors for any plumbing or drain cleaning related services provided. 45 successful years of experience in the plumbing industry. Because we acquire new customers nearly exclusively through, "Word of mouth," advertising, and retain those customers with our outstanding service and terrific pricing, we don't have to spend the thousands (or even millions) of dollars on marketing that other plumbing companies do. This means that you, our customers, are not paying for all of that unnecessary advertising either. It's also how we are able to provide the great service that we and our customers expect while charging rates that are lower than our competition. You will always know and approve the cost of the job before we begin any work. There will never be any surprises when you see our final invoice. Award winning. Additional address - 4941 N Island Dr E, Bonney Lake WA 98391.

Business highlights

13 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing, drain cleaning, hydro jetting, sewer video inspection, sewer repair, sewer replacement, gas piping, electronic water leak detection, water heater repair & installation.

Services we don't offer

Septic tank pumping. Appliance repair.

Amenities

Warranties
Yes
Senior Discount

$25

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.7219 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
9%
3
1%
2
4%
1
2%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 201-219 of 219 reviews

June K.
12/2013
2.0
plumbing
  + -1 more
I'll save my $$ next time.
Description of Work: I don't recall date/cost. Tech checked the toilet, did no work, said all was ok. I guess I got what I paid for, simply a 5 point toilet check.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


joyce J.
10/2013
5.0
plumbing
  + -1 more
Very good service
Description of Work: Sewer system backed up Tuesday evening.Called this company Wednesday morning.I was scheduled for afternoon between 2 and 4. Tech called when he was on his way.Showed him where the problem was and of course it wasn't doing it anymore.Since he was here I asked him to still run a snake to clear pipes.He was very neat and professional. Cleaned up his area after finished.total cost 410.00. Also the receptionist on the phone was very professional and helpful. Will use this company again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$410

gail T.
08/2013
5.0
plumbing
  + -1 more
Great. Responsive plumber.
Description of Work: Saved me $2000 I would have spent for new faucet. Deteined less expensive alternative.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

MJ B.
04/2013
1.0
plumbing
  + -1 more
See account above.
Description of Work: Asked for repair of outside faucets: Repair person suggested increasing water pressure, then tightened nuts on two faucets. Third needed repair but he had no parts--was going to charge approx $100 an hour to go to Home Depot. Came back next day instead, fixed faucet, but a leak resulted when water turned back on. Oops. $465 more, but couldn't fix it that day. Company sent out a rep who talked down to me...called me "dear," told me how much plumbing costs, and offered to take $100.00 off the price----stormed out when I said no. I have a leak, but would not hire this company under any circumstances.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$300

Carla S.
04/2013
5.0
plumbing
  + -1 more
Excellent
Description of Work: Blocked drain, leaky faucets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Lee W.
04/2013
5.0
plumbing
  + -1 more
They were prtty good to work with.
Description of Work: They came out and gave us an estimate to fix a leaking pipe.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Holly R.
04/2013
5.0
plumbing
  + -1 more
see above
Description of Work: We had been treating the clog with chemicals, and when it would not drain after the 3rd time, were resigned to seek help. The plumber came and ran the tap and the clog was gone. Guess the third time was the charm. He generously did not charge us for his time! Will definitely use them again!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David S.
04/2013
5.0
plumbing
  + -1 more
No Problems
Description of Work: Excellent service, highly recommend

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Gil A.
12/2012
5.0
drain cleaning, sewer cleaning
  + 0 more
difficult
Description of Work: The tech arrived on time to clean a totally plugged driveway drain, obstructed by roots and dirt, a very difficult and challenging clean due to location and material. his persistance and experience paid off and the drain was successfully cleaned. He then cleaned the side sewer, which was really just preventative maintenance. Tech was thorough and would definitely use again.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Trena P.
12/2012
5.0
plumbing
  + -1 more
They were great.
Description of Work: Replace showerhead, fix toilet handle and drain water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Mary B.
11/2012
5.0
plumbing
  + -1 more
Excellent!
Description of Work: I am sorry but I don't remember what we spend nor the date of service, but my husband and I both agree they did a wonderful job, Not only did they fix the faucet in the tub which was leaking and we had tried to do it ourselves, but he was able to use existing parts which saved us some money. We would definitely call on this group again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Tim W.
11/2012
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Hillary W.
11/2012
5.0
plumbing
  + -1 more
Fabulous!
Description of Work: Excellent!!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

DAVID L.
10/2012
5.0
drain cleaning
  + -1 more
all went very well
Description of Work: Have been in the house for a year and had Ken out to run his camera/snake through my downspout to see where the rain water was going. Found a separated pipe and and the discharge location. Well worth the money to stop water from going into the craw space.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Ann S.
10/2012
5.0
plumbing
  + -1 more
great!
Description of Work: We purchased a coupon on angies list and it was awesome! This complany came out right away and completed the job within the hours of the coupon. AND it only cost 125.00. We got another quote from a pumper to do the same job and was told it would be about 500.00. THX!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Joseph G.
08/2012
5.0
drain cleaning
  + -1 more
Excellent
Description of Work: My driveway slopes down towards my garage. There is a shallow gulley just in front of the garage to displace rainwater towards a drain. The drain opening would often silt up and I would clean it out regularly. However, I was concerned that the piping beyond the darin opening might be susceptible to blockage. I saw an Angies Deal offering drain checking and cleaning. I purchased the deal and contacted the company and was able to make a service appointment for the following Saturday. The service guy was on time and did a good job, and was able to installa a camera and confirm that the piping was clear all the way to the far opening.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Kit T.
07/2012
5.0
plumbing
  + -1 more
unknown
Description of Work: They came and cleaned out a couple of drain lines (one outdoor and one in the basement). Very professional and helpful.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

John B.
07/2012
5.0
plumbing
  + -1 more
unknown
Description of Work: The plumber did a good job and was fun to work with. You can't go wrong hiring this firm.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Benjamin H.
06/2011
5.0
drain cleaning, plumbing, small appliance repair
  + 1 more
see above
Description of Work: Called at about 5pm to get some assistance replacing a garbage disposal. Was writing a very reasonable check by 7pm. Service, Professionalism, Attitude was FIRST RATE!! I have found a Plumber I trust and Like!!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Contact information

926 96th St E, Tacoma, WA 98445

http://www.theplumbinganddrainco.com

Service hours

Sunday:
12:00 AM - 11:30 PM
Monday:
12:00 AM - 11:30 PM
Tuesday:
12:00 AM - 11:30 PM
Wednesday:
12:00 AM - 11:30 PM
Thursday:
12:00 AM - 11:30 PM
Friday:
12:00 AM - 11:30 PM
Saturday:
12:00 AM - 11:30 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Sewer Cleaning,
Water Heaters,
Drain Pipe Installation,
Natural Gas Lines,
Appliance Repair - Small,
Septic Systems

FAQ

The Plumbing & Drain Company - Go Rooter is currently rated 4.7 overall out of 5.

Sunday: 12:00 AM - 11:30 PM

Monday: 12:00 AM - 11:30 PM

Tuesday: 12:00 AM - 11:30 PM

Wednesday: 12:00 AM - 11:30 PM

Thursday: 12:00 AM - 11:30 PM

Friday: 12:00 AM - 11:30 PM

Saturday: 12:00 AM - 11:30 PM

The Plumbing & Drain Company - Go Rooter accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, The Plumbing & Drain Company - Go Rooter does not offer free project estimates.
Yes, The Plumbing & Drain Company - Go Rooter offers eco-friendly accreditations.
No, The Plumbing & Drain Company - Go Rooter does not offer a senior discount.
Yes, The Plumbing & Drain Company - Go Rooter offers emergency services.
Yes, The Plumbing & Drain Company - Go Rooter offers warranties.
The Plumbing & Drain Company - Go Rooter offers the following services: Plumbing, drain cleaning, hydro jetting, sewer video inspection, sewer repair, sewer replacement, gas piping, electronic water leak detection, water heater repair & installation.
Septic tank pumping. Appliance repair.

Contact information

926 96th St E, Tacoma, WA 98445

http://www.theplumbinganddrainco.com

Service hours

Sunday:
12:00 AM - 11:30 PM
Monday:
12:00 AM - 11:30 PM
Tuesday:
12:00 AM - 11:30 PM
Wednesday:
12:00 AM - 11:30 PM
Thursday:
12:00 AM - 11:30 PM
Friday:
12:00 AM - 11:30 PM
Saturday:
12:00 AM - 11:30 PM