Independent Pest Solutions, LLC

The rodent was trapped right away and I am back to sleeping with no noises.

Fast, thorough. Rodents gone after first visit. Great to do business with.

On time, actually went under my house to identify issues, something other companies would not do. The tech was professional, courteous and took time to listen to my concerns and what I had been experiencing. For a free evaluation, it was very thorough and Don identified the problem areas of entry points and how to deal with them. They are the right company for what I needed.

Got rid of my rat problem. Did not pressure me to upsell me.

Very professional

Michael did an outstanding job !

Jake was on time, courteous and efficient. he did the work as agreed quickly and very well. Once he finished we had no further rodent issues, e.g. no noise inside and haven't seen any in our yard since Jake's visit. He followed up as promised. Great service.

Edit: I am changing my rating. They have followed up with me, and fulfilled the request I had originally made. It took some time, but they kept their promise. I appreciate that very much. Therefore, I am scoring them 4.5 stars. Original Review: Before I outline my review, I am starting with the score. I would like to score them higher than I am doing now. But I am scoring them 3.5 stars, instead of 4.5 stars, mainly because they have not yet follow through with one request I made, a request they told me they would do. The good: I hired them to take care of a rodent issue. They came on time; they assessed my property, and outlined the work they will perform, and gave me the cost. They promptly emailed me a service agreement notice, which contained the information they had relayed to me verbally. Once I agreed to use their service, we scheduled a time for them to return to do the work. Again, they were on time and performed the duties. Once they had completed the work, I had again received an email communication from them confirming the work they had done. The bad: However, because I am a bit far away from the property, I requested them to send me photos of the work they had done. The rep. Promised that they would. However, I did not receive any pictures. I contacted the rep. and he apologized, saying that there was an error on the upload and it did not tag them onto the account. But they would fulfill my request when they return to check the traps on the follow up. The follow up happened and still no pictures. Again, I emailed the rep., but this time around I did not hear back from him at all. I do believe they had performed the pest control duties, but it would have been nice for me verify by looking at the pictures. I will be more than happy to modify my review, once they complete the request they had promise to do. Furthermore, they should consider potentially adding photos to their overall service. Their competitor, who I will not name here, had sent me pictures as soon as they had completed their assessment. Lastly, back to the good: I think the cost of their rodent control service is comparable with their competitor. Moreover, Independent had a bit more options when it came to the annual maintenance service.

On time, professional, and friendly service.

did a find job

We hired Independent Pest Solutions to take care of a rodent issue in our crawl space before we reinsulate the crawl space. So far we have had two different technicians (Don and Scott) out and they have both been great. We started off with an inspection and follow-up service. They inspected the house, set traps and performed what they called rodent exclusion work. One follow-up was included with the service. After the follow-up (and after they found the traps they set were full), they came out again at no charge. The exclusion work seems to be working. We are setting up a regular follow-up schedule to prevent future problems. They are top notch. Also, the people in the office have been great as well, understanding of our wariness of rodents.

This is an outstanding firm with outstanding employees!

I was very pleased with their service. They kept me apprised of all their methods and carried thru with all their promises.

Very professional. Communicative. Was very through in his

The exterminator was on time and professional. He explained everything clearly and answered all my questions.

no comments provided

Great customer service and very quick to get the job done. I liked them so much I have also kept them on for monthly service.

Took the time to explain everything in detail.

Easy to work with and completed work as indicated

On time, seemed eager and knowledgeable, and prepared to work the first visit.

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Jennifer is very friendly and is very knowledgeable.