Evergreen Home Exteriors

We hired this company for deck vinyl resurfacing. From the time we put down the deposit until completion, it took 9 months to complete, way too long. Granted that some of the delay was related to weather and restrictions in winter time, but the lack of communication and multiple communication break downs were painful. There was tremendous turn over in the company and ended up dealing with 6-7 project managers. The actual vinyl install was subcontracted to another company, and from demo, framing, vinyl install and final completion, each step took multiple weeks to complete with multiple gaps when no one would show up, requiring multiple phone calls and ignored voice messages until finally someone responded. The crew working for the company were great and professional, but we sensed that the company had major administrative issues. We would not work with this company again.

I liked their online communication portal.

no

We are 100% satisfied with our deck. We greatly appreciate the professionalism of Ron in leading the construction effort. He overcame challenges, like the need to reinforce the concrete under the patio that would be attached to the deck. The structural integrity is far better than our prior deck and we are very happy about the way the new deck is attached to our house because it is much stronger and more visually appealing than the last deck. The overall appearance of the deck exceeded our expectations. We are very happy with the attention to detail. We asked for some special features and they were executed beautifully. We are very happy with our beautiful deck, thank you!

PERFECT JOB

They kept me apprised every day with all works. They had a lot of options for me to pick for my deck.

Fun

Despite a few communication issues, the work was done quickly and the quality was fantastic.

The General Manager at Evergreen contacted me and is working with me to resolve my issue.

UPDATE - I would avoid this company at all costs. The work eventually finished, but the Owner refused to honor his project managers promise to negotiate a lower price based on the improper window install (that we had to pay someone else to fix because it was on the critical path). In response to our prior negative review, The owner left a voicemail and sent an email threatening us with a slander suit.

This company has such a great commitment to make every customer happy with their projects. They do a fantastic job, and have great quality outcomes that will last a lifetime. The workers are so kind, respectful, and professional. I could not recommend Evergreen enough.

Great communication! We appreciated the workmanship and the commitment to getting it right.

The communication with the PM was good, work was done on time. Issues with the final invoice have been resolved. All parties have come to an agreement and are happy with the resolution and the final product.

We've hired Evergreen in the past and they did a fantastic job at a reasonable price on our windows. We have a much larger, more immediate job that needs to be done and Jeff has been working very hard to get us the best deal. We know that we'll get an outstanding job for our money. I cannot recommend Evergreen highly enough.

After some delay due to the pandemic, the deck project was completed within three days. Zack and his team (Travis and Conner) were attentive to details and receptive to my concerns. I was impressed with both their strong work ethic and their craftsmanship. I couldn't be happier with my new deck.

Very hard workers, kind and respectful. Love these windows!!

focus on quality and value was the key to the agreement.

Be patient. It gets busy in the summer. Try to get a realistic time for your project.

The onsite crew of Jason and Daniel were great and quite professional in their approach being both cognizant and respectful of the pandemic and our concerns. The deck was done professionally and looks great, with the crew leaving the area spotless. I mostly received what I paid for. However, like another customer, I was shocked at the very poor, and I mean poor, front end assessment and communications. Despite the pandemic, I dropped over $9k as a deposit on my project and then heard crickets, not even the builder app they said to use was updated often enough by them with quality data. I was a program manager with US Navy for 30 years, this kind of communication void is total crap in business. It was supposed to be a few day job. I just saw the Sanican parked in my driveway - a view my neighborhood did not like after it had been there for 3 weeks. The huge construction dumpster is still eating half of my driveway and the job ended two days ago. The crew had to make adjustments on the fly as the obese estimator they used fat-fingered my order so the crew spent half of their time having to run to the local hardware store to get parts. As a government employee entrusted with the Peoples monies I always gave full disclosure and never let my depots not have the parts and tools they needed BEFORE enacting a job and had full disclosure documentation of all parts, labor, and issues available to the customer at any time. I had only assumed that commercial businesses practiced those same tenets. GREAT crew, crappy management that is ineffective in communication and logistics that ARE within their control. I would reluctantly use them again - if the factors I have identified were addressed.

Bill our contractor was great to work with.

We hired Evergreen to replace all our windows and patio door and paid upfront. Two mistakes right there. They promised installation within the month, with 2 visits. It took 4 months and 6 visits because - They made big mistakes - like installing the door backward and forgetting the dog door. - Their internal communications are a disaster - the left-hand does not know what the right hand is doing. - They provided no receipt for a year - until PSE managed to get it from them. - The workers left a mess. - Very high employee turnover, even at the manager level. - Some windows were missing handles. - Frames/sills were replaced by unskilled people. Marred, unfinished wood inside, and mismatched. Poorly sealed outside. We had to hire another guy to fix them for over $2,000. The windows are basically ok (except for the frames/sill), but the process was a nightmare.

I had an estimator from Evergreen come out and take initial measurements and we agreed what needed to be done. Repair a damaged wall on a house extension, add siding to the entire extension and repair some damaged shingles on the main house. After the estimator took his final measurements and gave me an estimate we agreed on a price, I electronically signed a contract and gave them a down payment. I shook hands with the estimator as men do and he told me I would be happy with the work. The problem was he underestimated the materials needed. The project manager who has never visited the site added nothing but confusion during the project regarding the repair to the damaged wall and leaving out one wall from being sided. Even the installers and lead man were surprised. Why would you leave one wall without siding? Makes no sense right? So now, the projector manager wants more money and the estimator denies the wall should be included. He says they have used all the material listed in the contract and now I have to pay to finish the project. Even if I had read the entire contract I would not know how much material was required. I tried explaining this to the project manager (who never saw the house) and he just said if they had to order more material I would have to pay more and if I did not pay the final balance he would see me in court. First off, I never said I would not pay the balance and I think he lost his cool because he knows they screwed up. The installers and the on-site lead did great and I feel bad because they got caught up in the ineptitude of the estimator and project manager.

Despite the issues of being under quarantine, the folks at Evergreen were conscientious about being cautious before starting their work. After getting started, the job was done quickly but very professionally. We are very happy with the work and would gladly recommend Evergreen for any job considered.

I just wanted to let you know that we are very happy with the new deck! Kris and Denise are excellent workers and did a fantastic job in every way. They communicated with us well, did professional work, and exercised great care to the finest of details for the entire project. Thanks for sending us the best people for the job! I look forward to working with you guys again on future projects and will recommend you to my friends and neighbors for sure. Sincerely, Earl

I hate not giving five stars because the installation crews were great and did an awesome job. The project managers on the other hand left much to be desired. First one was unresponsive, project was delayed for months because of him. 2nd was slightly better but it still took 6 months for them to complete the project. They installed a French door with the wrong glass because "it's the only one we had in the warehouse". It was also for a 2x4 frame when we had a 2 x6 frame, which they had to wait 3 more weeks for an extension kit to come in to finish it, and replace the glass. I originally went with them to have them build a deck and repair the siding but I doubt I will go back to them now. Again, install crew is amazing and would recommend them for that reason alone. Although they did leave the old windows in a pile outside my house for months and it took threatening charging them for what it would cost to have someone else clean it up for them to come pick it up.