BOB LARSON PLUMBING

They got the job quickly and efficiently. I would recommend this plumber and use them again.

Work was done in timely manner. Actually, the work part was fine. However, I sensed a severe lack of clear communication regarding the price, which turned out to be outrageous, astronomically, beyond all reason high. Terms like "price gouging," "overpriced," "inflated," and well..."RIPOFF!!" come to mind. We will never use them again, and will warn any and all NOT to use them. All in all.....a very bad experience.

The plumber did a good job. The cost was very high. He said the work was guaranteed and the invoice would be sent to me by email. I have not gotten a write up or invoice or anything in writing. I have asked 3 times to send me the invoice. Maybe they are working on the side and not reporting the earnings to the company. Something is fishy.

They came over promptly, assessed the situation, and were able to fix right away on site. They were very informative, respectful and clean when they performed the job.

I was contacted quickly after entering my request for estimates. Everyone I talked to from Bob Larson Plumbing was courteous and helpful, including Don, Bob Larson, Robert, Mike, and Deborah. They answered all my questions patiently. The work was completed by Michael (Mike) who was helpful, kind, willing to answer all my questions, tested out the replacements and kept me informed throughout. Michael finished in the estimated time and cleaned up so well you wouldn't know that a plumber had worked under every sink in the house. From start to finish Bob Larson Plumbing were well organized, efficient, friendly, professional and trustworthy. I will definitely hire them again for any plumbing needs.

Bob and Deborah at Bob Larson Plumbing bent over backwards to help with a long, drawn-out puzzle of a problem that involved fixing another plumber's mistakes. The situation: A brand new Takagi on-demand water heater was installed incorrectly in a 30-ft Airstream mobile home by a licensed/bonded plumber who said he knew how to install Takagi's. The Airstream is my daughter's home. The centerpiece of her newly -remodeled-from-scratch bathroom includes an acrylic claw foot tub. My daughter was so looking forward to enjoying hot baths in her Airstream. After many months including a long snowy winter in Snoqualmie with no not water due to a problem with the new water heater, I reached out to Bob Larson Plumbing. I live in Tacoma. The company was referred to me by a friend. Bob and Deborah were both so very kind and patient over the phone, listening to my daughter's needs and frustrations. They offered possible solutions to avoid spending more money than she had already spent. Happy Ending: Bob Larson made a special trip all the way to Snoqualmie and found and fixed the initial installation problem in about an hour. Now my daughter is enjoying hot baths in her Airstream for the first time. We are beyond grateful to Bob Larson Plumbing! They treated us like part of the family.

When we had a disconnected duct under our house replaced and re-connected the service people smelled natural gas. They quickly determined that it was a rusty gas pipe that became rusty due to a leaky tub above that had been repaired several years earlier. The furnace people were completely booked for the next 15 days and recommended that we call Bob Larson Plumbing. They turned off the gas and left us with no heat or hot water. This was at 10:30am Calling Bob Larson Plumbing they responded immediately with a tech to be onsite between 2 and 4pm. Later they called back and was able to have a tech onsite by noon. Two techs arrived at noon, did a estimate, went to the store to by a needed 12 foot pipe, did the repair and we were back in heat and hot water by 4pm. We were most pleased by the quick response, professionalism, and thoroughness of the job. They really know their business and we are most pleased.

Really good work. We didn’t really know what was wrong with our boiler, Tom diagnosed and spent a day upgrading the piping system (which had been done very poorly originally). Our whole system works wonderfully now just in time for winter. We are so grateful! Great service, will always use Bob Larson Plumbing.

Absolutely the best experience with a tradesman i have ever had. They did an excellent job, at a more than fair price and did it in less time than forecast, despite us throwing a couple of curve balls their way. Don was great on the phone and Robert is the consummate professional anyone would want in their home. We would use no one else in the future and will actively recommend them to our friends and family.

It went very smoothly. Although I wasn't at home when the technician, Micah arrived. He immediately contacted me with what he recommended. He was able to find the leaks that I spoke of and inspected the entire water heater.

So far A plus 😀 they did every thing they said they would 👍😀

This guy came in and was rude from the start. I am a woman and I am the one calling and making the appointment. This guy came in and wouldn't discuss things with me, insisted on only talking to my husband. Then as he was leaving he wouldn't even shake my hand. I didnt care what the quote was, he could have said it was FREE and I knew right then that he wasn't coming back. I would have given an F but I have to give them credit for the up front niceness and prompt service upon reaching out. Very prompt service.

Problem was identified and taken care of quickly, reducing additional damage.

John and an apprentice came out and get a great job! I would definitely use their company again.

Robert was so sympathetic, that he called Monday evening to make sure the gas company had turned the gas back on. Then, he surprised us on Tuesday: he had enough time between appointments to come back and finish the job. He installed all new connections because the previous ones were not only wrong, but illegal. And, he installed the transition pipe with the proper floor clamp (missing when the range was originally installed). We are all delighted! Not only was Robert personable, knowledgeable and professional, the job was done perfectly and sooner than expected. (And he cleaned up!) Robert gets 6 stars on a 5-star scale.

Bob Larson’s plumbing stands for excellence. I have dealt with this company on many occasions and always have a positive experience. Being an Air Force veteran I expect a high level of quality and professionalism in any contractor. I am not hesitant to say that I am willing to give this company my highest recommendation. I typically deal with Robert. I would categorize him as the type of plumber that will not screw you. If you are reading this review, then you are aware of what I am talking about. If you have a plumbing issue, please do yourself a favor and take this recommendation to heart. Bob Larson’s Plumbing. Ask for Robert! You will be grateful when your problem is fixed and there is still money in your wallet.

I was told by the technician that there was a 50-50 chance that the service would not fix the broiler because it looked so bad. He quoted me a price of about $1000 because it would take extra time. He offered to sell me a new broiler for $10,000. I told him I would like to try to repair it . He ordered a part and came back a few days later. The service took about 1/2 the amount of time he quoted so I asked if the charge was going to be less. Then he told me it is a flat rate charge, no matter how long it takes, contradicting his initial quote. I asked for a receipt with a breakdown of the charges which I was never provided with. I am responding to the service providers response to my review. I thought the quality of their work was very good, they responded promptly and finished the work in the time they said they would. The reason I reviewed them poorly on cost is because the lack in transparency on what they are charging me for. They bought a part and did not break down the cost with respect to the labor cost. They also said this was a flat rate charge but there were no codes or description of the service provided other than "boiler service. " I called the company several times to ask if I could get an itemized receipt. I also asked how much the part was and got different answers, as well as an excuse that they have new software which they are just getting used to worked with.

Fantastic company! They have been extremely helpful, explain everything carefully in language I can understand, and are extremely responsive. Simply the best company to work with when water does things it isn't supposed to. I've hired them twice now, the first time was to resolve some leaky faucet issues, and the second was when my upstairs neighbor had a leak that was coming down into my ceiling. Both times they responded quickly, professionally, and resolved the issue.

It went very well. Mr Larsen showed up when he said he would and completed the repair.

the service was way over priced. The bill was over $1,000.00 Bob Larson Plumbing refused to do parts and labor pricing. They left water on the floor. They said the service was done but forgot to place the cover on the water heater. When I pointed out the mistake the technician used the excuse of leaving the cover off for the unit to dry or in case the leak returned - obviously not sure of his work. The water heater instructions say the unit must not be operated without the cover in place therefor not true and bad advice. Technician also tried to say the settings on the water heater were wrong even though it's been working just fine for 7 years with the unit set per the instructions from the factory. The technician said my pipes would wear out and should be replaced by thick commercial rated pipes, residential rated piping is acceptable per the code and the installation instructions don't require commercial rated pipes. Therefor not true and bad advice.

They don't do leak detection, but she helped me find other people who do.

Thomas came on time, was very knowledgeable and professional. He fixed the problem, and gave expert advice on other plumbing issues.

Very well, the technician provided honest feedback which helped us to make an educated decision. Ultimately, we are not doing the work but feel if the situation was different, we would definitely consider hiring this team for the work. Thank you for the professionalism and honesty.

Updated 08/16/2017: I am responding to the "Service Provider Response" posted by Bob Larson Plumbing LLC. His excuse laden response compels me to do so. He states "This issue is a technicality". Nothing could be further from the truth. The Facts: 1. The city of Des Moines, WA per city Code Title 5 specifically requires all companies doing business in the city to "obtain a City business license". 2. Although he attempts to brush off this requirement, it is not optional for Mr. Larson. 3. His hollow excuse that he does not have time to comply with the Code requirements is certainly exhibiting, as a minimum, an unprofessional attitude. 4. He states: " ... coming from a person who has too much time on his hands ..." Comment: I will always devote time to hold individuals accountable for their actions and in this case inaction - the public wants to know the truth not be told excuses as documented above. 5. Mr. Larson seems to be unable to recognize that ...... he just got caught ..... by the city. 6. He cannot plead ignorance to the Des Moines code requirements as his company was once registered, however, the registration was not renewed after it expired. 7. One can clearly understand, based on internet postings, that anyone who questions him after he issues an initial 'apology', will quickly become the target for his responses that will blame the customer as the cause of any dispute - he attempts to portray himself as the victim. I wish to thank this site for the opportunity to set the record straight and to document the facts.

It went very well. they were on time and diligent to finish the job on time. They had to come back the second day to fix a caulking problem but they did not hesitate to do so. All in all, I will use them again if needed.