BOB LARSON PLUMBING

Excellent work was done. They were very professional and I have used them before. My problem is the last time I used them and asked the price they said part of the job was in the bronze pricing and some of it was in the silver, probably not the exact wording. But it totally confused me on the pricing. This time it cost me around $700 and they did not use the color coding but did not give a break down onto why it was so expensive. I want to see an itemized list. Unfortunately for me they have priced themselves out of my budget.

Hook up two sinks and a dishwasher that I was replacing old ones. New sink and dishwasher were in place just needed hooked up. Quoted for a lot of extra what they called "optional" work to be done that wasn't asked . I called around and found another company who completed the work for $1490

Ok except the faucet handle still did not shut down easily and got worse over time so that now I hit it down instead of using the lever afraid the lever will break. May not be Bob's fault. May just be time for a new faucet

Great! The young men that did the work did a great job and they were so professional, thoughtful and kind.

Good polite and quick. Bid was much more expensive. I felt the price was just a little high for what the job was.

When they installed the piping they, did not correctly size the gas plumbing pipes. They said they pressured checked the gas line, but when I went to look at the pressure I realized I had a major leak. So I then called Bob Larson and expressed my concerns about the gas leak, since the company was suppose to check the gas pressure. Bob pretty much said that he believed his workers over me and told me that the issue is now up to me to deal with. He ended up eventually saying that once I found the leak he would come and fix it. I was the one who had to get the leak detection equipment and cut a hole in my floor to find the leak. Bob really seemed like he just didn't care about the issue. I feel like they lack integrity. I would not recommended him to anyone else. The price also seem to be inflated, because they quoted us high only to give us a slight discount.

It was a good experience and their prices were good. They were good, that's why we went with them.

Very good. They were recommended by another company. Everything about their service was good.

Great! Friendly polite efficient service.

Excellent experience. I received a call back within an hour of inquiring through Angie's list and had someone out to make a bid within a few hours after that. The price seemed reasonable and I set up a service appointment for the following week. They gave me a reminder call the day before which is helpful and sent a text the next morning to let me know they were on their way. The technicians arrived promptly within the agreed upon window and were friendly, professional and efficient. They did a good job with the work and cleaned up after themselves. Would definitely hire these folks again.

The shower head is no longer dripping. They were prompt. They also fixed a sink stopper for me without charge. Making a payment was a little tricky due to the technician's ability to take a credit card that day. Initially, he wanted me to write it on a piece of paper. I was not comfortable with that, so he called Bob. I would have also preferred some sort of itemized statement rather than here is the amount you owe.

I needed my tankless hot water heater repaired. They sent someone who had zero experience and no idea what he was doing. He spent 6 hours on the phone with someone else and still couldn't figure it out. Had 3 technicians in one day over and none could fix it. They finally got someone who actually knew what they were doing a week later to fix it.

I sent and e-mail with a description of the problems and photos of the kitchen faucet and hose assembly to dispatch@boblarsonplumbing.com on Labor Day afternoon hoping we would get a call to schedule the appointment the next morning. When I didn't get a call by 11am, I called their contact number 253-457-8440. They were not aware of the e-mail I had sent. They said the dispatch person would call in the next 15-20 minutes. The dispatch person called and we scheduled an appointment for three days out. She also was not aware of the e-mail I had sent but noted it and I re-described the problems. I didn't know the faucet brand so I told her to look at the pictures I had sent her. She took all my contact information, made sure I was able to print my Angie's list coupon, said there was a $59 fee to show up, and asked how I was going to pay for the service. The technician showed up and he hadn't seen the e-mail and pictures so we had to start from scratch. He later mentioned that he had brought it up in their morning briefing and the owner said he would try and find it, but evidently wasn't able to. The plumber had no suitable hose or kitchen faucet on his truck to fix the leak. He adjusted the toilet in 5 minutes and once he picked up a faucet it took him 55 minutes to install it. I've always been a fan of having the people best able to do a job doing that job. The plumber is not the best person to go searching for a faucet. We identified one in his catalog that was acceptable, but turned out to be a special order and settled for what was in stock at Lowes. Identifying, finding and picking up a stock faucet that should have been on his truck, as a contingency for the appointment, took 80 minutes plumber time. The faucet was installed to our satisfaction and the toilet adjusted. So technically everything was satisfactory and we hare happy with the job that was done. The supplier flat rates their jobs depending on complexity and cost of materials This faucet installation cost about 50% more than a similar one we had done in Seattle two years ago on a time and materials basis. If they could get their business process act together and be more efficient, they could probably save their plumbers a lot of hassle from customers, schedule at least an extra appointment a day per plumber (5 instead of 4) lowering customer wait times for a standard appointment from probably 3 days to 2 days, make more money by either cutting their appointment times in half and charging the same flat rate or lowering their price and increasing their business volume, and generally make customers feel that they are receiving value for their money spent. Plumbing has been around for 3000 years and e-mail only for about 30 so it's easy to understand that adapting to new technology takes time, so for right now I wouldn't use the above e-mail address. Call and explain your problem, spell out your expectations for what you expect the plumber to have on their truck for your appointment, text any pictures directly to the owner's cell phone, and above all don't blame the plumber who shows up for the deficiencies in the company's business process. Picking up a fixture from a place that accepts easy returns, as a hedge, is another idea. but you won't get the 30 day installation warranty.

Excellent! They were prompt, fixed the problem in a flash and were extremely kind. We will be keeping their number in our files in case we ever need them again!

It was a very complex repair,that required several visits. They were prompt,worked within my schedule,and never gave up. I can't believe they fixed my unit for such a great price!! They were always nice. I will never use any other plumbing service!!

Took Micah only 30 minutes to removed the old out dated shut off values and replace them with new shut off values that we will have greater confidence they will not drip.

They installed a new shower stall, but the next day my tenants called me and said there was no hot water and there was a leaks on a perimeter. The crew just didn't assemble the shower faucet right (probably they were not paying attention to details because they have been working till around 10 pm), I called the company and the owner came in the next few days and fixed the faucet and put some caulking from inside the shower stall. That did not help and the shower still leaked. I put some caulking by myself from outside. But it was still leaking. I called them again and scheduled another appointment. The crew came in, took a look and said they would like to stop by tomorrow in the morning to fix it, because they came on this appointment not on their truck and they don't have equipment in this truck. I said this is not going to work for me, because it is a rental unit and i need to give my tenants 24 hour notice and i need to be there by myself and i won't waste my time again. They said ok we will get back today in about an hour on different truck. So they come back, i believe on a same truck, they just stop by at Lowe's and bought some caulking. They re-caulked the shower stall again and left. My tenant has not touched caulking and didn't have a shower for next 24 hours. But my tenant called me back later and told me that the shower was leaking way worse than ever. I send a message to the company through Angie's list on Wednesday evening, didn't received an answer on Thursday and now Friday, 2:30 pm their office will close in about 2 hours and still no answer. Also I still can't finish to put molding on a perimeter of the shower (they just left a holes in a drywalls, and i guess they din't care about that), because i'm waiting when the shower stall wont leak.

What started out as a relatively simple visit - a drip from our tankless water heater that turned out to be a loose valve and some routine maintenance?- turned into a major project when a critical part failure was discovered. The technician rearranged his schedule for the day and really went out of his way to make a same-day installation of a new water heater happen. He did a great job on the installation and left the area of the garage he was working in cleaner than when he started. The need for?replacement of the house main water shut-off valve was discovered during the water heater replacement (we were very glad we have a shutoff outside near the meter as well) and done in a subsequent visit due to time constraints. This job was also done neatly and efficiently.

What started out as a relatively simple visit - a drip from our tankless water heater that turned out to be a loose valve and some routine maintenance - turned into a major project when a critical part failure was discovered. The technician rearranged his schedule for the day and really went out of his way to make a same-day installation of a new water heater happen. He did a great job on the installation and left the area of the garage he was working in cleaner than when he started. The need for replacement of the house main water shut-off valve was discovered during the water heater replacement (we were very glad we have a shutoff outside near the meter as well) and done in a subsequent visit due to time constraints. This job was also done neatly and efficiently.

Bob Larson and all of the plumbers working for him are extremely knowledgeable, reliable and very professional. They arrived at the scheduled time for all appointments and called in advance if they were delayed for any reason. Not only were they efficient in locating the leaks and making the repairs, all of the work was done with as little disruption to surrounding areas and with the least amount of damage as possible. They went out of their way to explore all possible access points, e.g., crawl spaces, etc in order to get to the area requiring repair, saving me from expensive drywall repair. They often followed up with me days after performing the repair to see if everything was in good working order. Due to their integrity and professionalism, I've also used them for all of my pro-active plumbing needs. I would highly recommend Bob Larson Plumbing to anyone who has the misfortune of a plumbing accident as well as anyone who is in need of making improvements to existing plumbing.

My gas water heater failed on Sunday morning. Having had bad responses from other plumbers I've used on Angie's list. I decided to try someone else and remembered seeing a Bob Larson truck in my neighborhood. I called and their answering service had someone from Bob Larson call me back to address my concerns there was no fire danger. They called me back within minutes and assured me there was little danger. He suggested I call the office Monday morning, he had checked their schedule and someone could come out. I called the office and they scheduled someone and sent me a text message when they were on their way. The technician arrived within the timeframe scheduled and installed the new water heater. He was professional and respectful of controlling the cost of the job. That speaks volumes to me.

After a comprehensive, crawling around in the crawlspace, inspection, Jason gave me an estimate, showed up at the agreed upon date and time and performed all of the services requested. Pleasant people to have around for the 2 days required for the work.

While I did not contract with this company, my experience with Jason was positive. During his examination of the issue and house, he showed himself to be knowledgeable, professional, listened to my questions and answered them completely. He did not hurry and was complete in his examination. In this case, it was just one of MY quirks that led me to another estimate I received. While I only rated the quality of the estimate and time I paid for, I have no doubt that he would have done a very good job based upon past ratings. I will certainly call Bob Larson Plumbing for any other estimates in the future.

They were very professional, right on time, did a great job. It was thr third time we have used them, and will again for sure, when needed.

Perfect! It not only works, but it looks great! The garbage disposal he provided is far better than we could have gotten at the box stores.