South Hill Plumbing Llc

Very through and work was amazing and price was reasonable.

South Hill (Tom) had to find buried waste lines in concrete slab. No pre-existing shower/tub. He chiseled, dug, and dug, and found all of the hook-ups. We now have a bath were there was none (Thank you, Tom). South Hill took care of all details, and we couldn't be happier with end product.

He did a good job. He was punctual and the estimate was right on.

He was great. I got him off the list. My experience with that service was great. He was prompt, professional and was great to work with. It cost about $2000 for that service.

This was a job well done! i appreciated the fact the the work was done quickly and efficiently. I liked that there was a unique solution to my situation (outdoor leaking fitted pipe) that was able to complete my repair jiffy quick! Kudos to South Hill Plumbing!

Had Tom brought and installed a new water heater. He was very good about getting an energy efficient model, 50 gal capacity, as I requested.. The install was professionally done and the new heater works great. He had a challenge getting the 50 yr old, ceramic lined model out of my basement but did so without any additional charge, even though he had to bring help to get it out. Overall, very pleased with the service. Highly recommend his service.

This company is wonderful! He came that day and worked for about 1 hour. He revised one of our drains and worked on clearing our kitchen drain. All is working beautifully! We would recommend this company!

We called South Hill plumbing and got a prompt response for an estimate. I showed the worked that needed to be done and later my husband came home and also talked about the problems. It turned out to replace the exterior hose line we had to drill through a cement wall to the outside from the basement b/c part of the old line was partially buried during a renovation. Equipment had to be rented to do this drilling. We were told a gasket would be brought for the leaking ball valve on the other line when they came to do the work. We were also told it would take about 3 hours and would cost between $400 and $500 for everything. Two men came to do the work when they said they would, on time. It did take 3 hours to do the work and the equipment needed was rented. The new line works well. They forgot about the rubber gasket for the leaking ball valve and so used tape to "wrap" (my term) the valve. It was leaking a forceful stream across the basement room by the next day. When the work was finished I was given a bill for $645 and change. I was very surprised and asked why it was so much. I was told it was b/c they had to have 2 people here to do the work, it took longer than they thought it would, and they had to rent equipment. What they had done was no different than was stated at the time of the estimate. After going into my house to get my checkbook I realized they had charged me $375 for labor alone, which was itemized on the bill. I went outside and asked again why the labor costs were so much. It took 3 hours to do the work, as stated at the time of the estimate. He again defended the amount and said that it would've taken longer to do if he were here alone without his helper. I was unhappy about it but began writing the check, as they did do the work. Before I could get the check written he told me to wait. He took the bill and went to his truck and dropped the labor fees $100. This of course helped, but I was very disappointed that he would try to charge me so much more than the estimate when the work turned out to be as he thought it would be. If I hadn't said anything about the high fees, twice, I would've paid more for this job. He did tell me to call back if the ball valve still leaked after the taping job, but considering what happened with the bill, I did not think it would be a good idea to call him back. I was unsure what I would get charged for the next visit.

We had received an estimate from Tom about 3 weeks prior to work, which I have commented on. When it came time to have the work done, Tom was here earlier than he had said, which was a good thing. His work was excellent and he did it in less time than he had estimated. His actual cost came in a good $40 under the estimate. We couldn't be more pleased with his work and there is no doubt that we will call him again for any plumbing needs and will most definitely recommend him. Customer service like his is hard to find and when you do, you make sure everyone knows.

Tom was prompt, friendly and did an excellent job. He left the place very clean.

Excellent service. Tom did a top notch job and I am extremely pleased with his service. Learned something too .. my old plumbing and sink does not fit very many faucets. The one I purchased would not work. Tom was willing to go out and get one that worked; in fact I had a choice of among two. Don't buy hardware without talking to Tom first. Lesson learned. He will be doing my next plumbing job in July!

Overall, the estimate procedure went very well. Actually, better than we expected.

WAS AN EXCELLENT EXPERIENCE FROM CALL TO HAVE HIM INVESTIGATE PROBLEM TO ITS CONCLUSION.

A valve broke on the water line in the wall behind our refrigerator at 6:30pm on a Sunday night. Tom set aside his dinner to come right over and take a look. He very quickly assessed the situation and then did an emergency repair. We had the water back on again about an hour after the initial break. He only charged us the price of the parts and his labor - no emergency or after-hours service call fee. Great service and great work!

Although it was a telephone conversation and instruction, Tom was professional and knowledgeable.

Tom is very polite and professional. He is right on time when he says he will be at the job and calls with updates or any changes in schedule. He is careful to keep things picked up and clean and makes sure the floors stay clean where he needs to walk or going out to his truck for materials and coming back in. He is patient and I trusted him completely in the house whether I was home or not. We will have him return to complete more installation in the new bathroom and do some repairs on our designer kitchen sink. He's the best I can recommend and we will definitely have him complete more work for us. I always tell our friends and acquaintances to call him first.

While I was concerned about using the low bid, I went with South Hill Plumbing because of the feedback on Angies List. Tom showed up when he said he would. He worked early, late, and on weekends when needed to complete the job on time. I highly recommend South Hill Plumbing.

went fine, no big story to tell, It was leaking, now its not, and if you are artistic person, it looks better too.

Bathroom leak fixed in one afternoon (stayed on job till done). Had to order part for outside faucets. Returned a few days later when part arrived. Work was quickly done with good results.

We enjoyed his professionalism as well as being easy to talk to. He gave us helpful hints for DIY projects instead of paying for things that we could do. He is now the plumber I will call if anything goes awry.

Tom came out the day after I first called him, so I felt that was responsive. He said he had to order a certain part, and it would take 5-10 days. After not hearing from him for 3 weeks, I called -- & the part just came in that day! Wow. So he came out & replaced that. But there was still a shower head he needed to replace, & that was on order. He called July 2nd, & said he had the new part, & he was willing to come that afternoon to install. Being just before the holiday, & short notice, the timing didn't work for me. But I appreciated he called & made the offer. He's on vacation right now, so he still hasn't finished the job. But I expect him to call as soon as he returns, to reschedule.

He was really good. He charged me $190 for the work. He was very competent. He didn?t overcharge. He was simple and straightforward. He knew what he was doing. He was very busy. So, it took a little while for him to get back to me. However, it wasn?t a high-priority job. The previous job that he did for me was very urgent and he came right out. He is punctual once he sets up the time. I will absolutely use him again in the future.

Very well. Problem occurred on Saturday--I called, he came within about 3 hours the same day. He could not get replacement parts on Saturday so returned the following Tuesday (I was unavailable Monday) and took failing part and, since he couldn't find replacement for it, repaired it.

Punctual, professional, quality work

I called about a backed up drain. Tom advised me over the phone about how I could fix the problem myself and offered further assistance if I needed it. He could have just take the job and my money but he gave advice on a cheap simple fix instead. When this did not work Tom cam out with an industrial snake and fixed the root ball that was almost out to the street. when he discovered that the threads were striped on my clean-out plug he picked up an new and made a special trip to deliver it. All of this was done for a very reasonable price well below what other quoted me just to show up and give an estimate. Tom will be doing all my plumbing in the future.