Phillips 360 Land & Hardscaping

The crew arrived at the scheduled time and everything went very smoothly. They used a heavy machine to tamp down the soil used to fill the hole where the pond had been so there would be no settling later. A heavy roller was used to grade the area. The sod was beautiful, lush green grass. The work was done over a two day period, and the area was left immaculately clean. A truck with a trailer filled with soil had to be backed up our driveway to get to our backyard. The driveway slopes upward and curves to the left, and narrows to a point that was just barely wider than the wheels on the trailer. Whoever drove that truck maneuvered it perfectly! Nothing was damaged anywhere on the property during the course of their work. The day after the work was completed, we noticed that there was a leak in the sprinkler system. We left a message for Mike about this. The very next day someone came out and fixed the leak.

First off a big THANK YOU to Mike for coming out so quickly to resolve this problem. The sprinkler line was choked off due to some really nasty tree roots. Mike started digging to find the line that was choked off. After two hours of digging thru some tree roots he was able to isolate the correct line and make a repair so that I could start watering the lawn. He came back today and finished filling in the area that was dug up and then checked the operation of the system and made some adjustments so the yard is being watered correctly. I will definitely be using Desert Sun Landscaping again. I would recommend Desert Sun Landscaping to anyone who needs work done.

Mike committed be to my home on Friday or Monday for the project evaluation and we at unable to communicate until Thursday.....

went very well. excellent job of shaping the shrubbery [had about 11 tall pyramids] , and cleaned up after themselves [even cleaned out the leaves that were in the bprder

they did a great job. I plan to call them in the Spring to do more work here and at our new home.

Great, as usual. We are frequently away from home for long periods of time (up to three months). We have to rely on other people and companies to take care of various things while we are away: mail delivery, newspaper delivery, pet care, lawn care, etc. Sometimes we are disappointed when things aren't taken care of as they are supposed to be. But we never have to worry about our lawn care, Desert Sun Landscaping always reliably does a great job at what we consider to be a very reasonable price.

This is an outstanding company. They did a lot of yard work for us last year -- new sprinkler system, new awning, etc. This year we needed a tree planted. Big project, little project -- it made no difference. Their communication, work ethic, punctuality, work performed, clean up was excellent. Nice, hard-working, ethical -- the best!

Mike arrived on time, listened to our ideas, contributed ideas to our plan, gave us an estimate, and a reasonable target date. He responded to all phone calls and emails. His crew arrived on time, were skilled and helpful, and worked very hard. The job was completed on time and within budget. We love our new patio and landscaping and would certainly hire this company again!

Found this company on Angies's list. Spoke with Mike first on the phone, then after they came out to do my estimate. Extremely reliable and professional. The last time they came to cut, I had forgotten to turn off my sprinklers. They called let me know they were coming back the next day and then called after they were finished to let me know what day they would be coming every week and confirm everything. VERY happy with this company, their communication and the work they have done. Extra added bonus, they were willing to come out to Cheney to take care of my lawn. HIGHLY RECOMMEND!!

They did an excellent job. The service went great. They started around April 15th and they ended a week ago. They are coming to settle the bill with me in about ten minutes.

Prompt response. Arrived when scheduled. Work completed as agreed upon. Would definitely use again.

This did cost me for the labor ( I would have had to pay for sod anyway) but in the long run, I did not have to absolutely kill myself for three days over a weekend and they had it laid and edged beautifully in one day. All I had to do was water the new lawn. It was awesome!! In a few weeks we had a freeze. My new lawn went dormant and in the spring I had a beautiful addition that was already strong and healthy. They did a great job! I've recommended them to others. I will use them again in a heart beat!

Went fast that way, nicer for me, less disturbance. Very good yard clean up. Just what I wanted.

I am an enthusiastic fan of Angie's List, and have enjoyed using it for several years. This unfortunate situation does not alter my attitude. In December 2013 I needed some yard debris cleaned up on rental property that had recently been left to me to me following my Mother's death. Because of my positive experiencewith Angie's List where I reside, I added Spokane to my membership and found a $99.00 BIG DEAL 4 hour yard cleanup which included a trip to the dump. The owner had excellent reviews. Never having purchased an online offer before, I called Angie's List to inquire how it would work if I needed work beyond the Big Deal Offer and asked if any additional charges could be included with the charge card payment. The woman told me additional charges would be addressed by the business owner. I wasn't certain how long the offer was running and the woman shared that he had just renewed the offer for another 6 months or possibly one year. I purchased the Big Deal offer online which directed me to contact the owner and schedule the work. I emailed the owner who informed me the $99.00 Big Deal Offer was NO longer available, but he could do it for MORE money, $120.00 plus tax. In a later phone conversation he told me he had contacted Angie's List and canceled the special offer but would now honor it for me because of Angie's List. At that point I felt really sorry for him and offered to pay him the additional money, believing that Angie's List could have made an error and he shouldn't have to sustain the loss because of an error. He sounded like his business was struggling. I also told him that there would be more work in the Spring for him. I asked him if he could give me an estimate of what the cost overruns might be. My thinking was that the advertised "additional hours of lawn and yard work services can be added for $40/per labor hour" was comparable to our area. That rate would NOT be billed at a PER PERSON rate. The offer does not disclose that EACH employee will be compensated at a rate of $40.00 per hour. In his estimate the owner wrote; "Hope you had a Merry Christmas! I went to your rental place today. That is a lot of debris and branches! I want to make sure you get $99 value from what we do, so I think we can take a dump trailer and pick up load and pump it for that price. This is different then all the other Big Deal clean ups, because we did the clean up and then hauled it away what we cleaned up for 4 man hours of work. This is already piled up, so it's difficult to make sure to get you your value!" From the above paragraph I was under the impression that because a great deal of the work had already been done for him he was concerned that the BIG DEAL OFFER wasn't really fair to me. He details how it's difficult to make sure I get the VALUE from it as he compares it to other Big Deal clean ups. He goes on to ESTIMATE that the rest of the job could be around $200 plus the dump costs. When the invoice arrived my husband and I were very confused by the billing. There was additional sales tax applied to each of the three trips to the dump (not a legal charge). He double billed for one of the dump trips which was included in the original BIG DEAL OFFER. After my first inquiry he removed the sales tax, after my second he agreed to remove one of the trips to the dump. I asked for the dump receipts so I could verify the hours he claimed using the Dump Receipt Time Stamps. Initially he sent me two and refused the third saying the receipt belonged to him because it was part of HIS BIG DEAL although I had paid for that Offer through Angie's List. The invoice naturally raised a number of RED FLAGS. Were these additional sales tax errors and double charging something he wasn't aware of after claiming to be in business for a number of years? Did he submit the data and review his invoices? Wouldn't it be reasonable to expect that after the sales tax error was raised by a customer that he would have looked over the invoice in case other errors were made and make any necessary adjustments. If the contractor has nothing to hide, and claims to cares for his Angie's List customers, why not provide the Time stamped dump receipt as verification to a customer who lives some 350 miles away? Several weeks later he changed the reason for not giving me all three receipts in a letter to the Better Business Bureau calling my character into question. In his words he wrote the following to the BBB; "Without question, I sent off the two that I was charging her for. After a talk with a tax advisor I found they advise contractors to not give duplicate receipts to customers when the invoice from our company already shows for the customers proof for their tax write off purposes that they were charged. The advisor went on to say "When giving the customer the receipt for two dump charges, we have essentially allowed the customer the opportunity to double the dump charges as a write off on her rentals", because our receipts reflects dump charges and the receipts sent to her shows the same dump charge prices without our company name on them." The owner's explanation for $40.00 per person x 2= $80.00 per hour labor charges was detailed. If he had been as explicit in his original estimate as he was when I questioned his charges I never would have hired him beyond the Big Deal 4 hour offer His explanation, "We, my foreman and I, worked a total of 5.5 hours (11 man hours) total on your clean-up project. Desert Sun Landscaping Spokane Division?s regular rates are $40 per hour per man. This price covers all business costs, including but not limited to, paid labor for each employee to and from the job site and dump site, equipment (chainsaw), dump trailer, truck, fuel, insurance, advertising, etc. This is the rate that we have had for all our customers for the past 3 years including our other Angie?s List customers. In regards to your hour wage numbers of $11.33-$18.16: These numbers reflect an amount paid to an employee, not what a company charges to do services. The Angie?s List ?Big Deal? Special is exactly that a ?Special?. After we pay Angie?s List their portion, pay the employees, pay fuel, we lose money on these deals." He wrote to the BBB: "Unfortunately, these are the final words from an e-mail she sent me which states "You HAVE BEEN ripped off!" which shows that there are some customers out there that want something for nothing and will do anything to achieve that goal. I do indeed feel that this is something Karen has practiced in the past and gotten really good at." The quote, "You have been ripped off." was taken out of context. It was a part of the legal conclusion given to me by an attorney who had all correspondence and facts in hand. The actions of this contractor speak to his character. He is now claiming to be the victim at the hands of an attorney and a 66 year old retired first grade school teacher. I find it interesting that in an effort to give an Angie's List customer a "good deal", his errors on my invoice amounted to additional charges of $47.11. It concerns me to think that there may be many others who have had or could have a similar experience. To think I actually felt sorry for him and was willing to pay him more.

These guys were very responsive and prompt, and did the work as requested.

They were 'right-on' with everything. Setting up a date and time promptly, showing up and doing an excellent job. Professional is all I can say. We will be hiring them in the spring to do weekly yard care service on not only our residence, but several rentals we have as well. They also will do snow removal in winter months. We haven't had to use them yet for snow but have their number on our 'fridge.

Use the Big Deal - 4 hours of service for $99. This service was very much worth it. They arrived on time, and were courteous. They called back quickly and scheduled the service quickly. I was fully surprised with the amount of workthat was completed in the time they were here.

I tried Desert Sun Landscaping as the result of an Angies List "Big deal" - $99 for 4 hrs of yard work - I had modest expectations due to the price - but hoped to avoid having to do the work myself. I was delighted - Mike returned my scheduling inquiry super fast, arrived on time, and was very friendly and professional - his crew attacked the yard like a swarm of bees and did a great job. I'm delighted and would recommend them. The hauled away the debris, and did a very thorough job of cleaning out all the leaves and pine needles - my yard looks awesome - making the Angies List "Big Deal" a super value. Just in time for holiday company to come visit and see how nice it looks. My only regret is that I didn't discover Desert Sun Landscaping sooner! I'll be sure to give them a ring again - even without the Angie's List special offer, I know I'll be getting a quality service.

Desert Sun supervisor during the entire process was at the site or available any time we needed him. He helped in the design and yet listed to all our needs to make the decisions. He made the job easy and enjoyable for us. Once the crew started he and/or his crew were here until the job was finished. The crew were as easy to work with as the supervisor. If we wanted to do modification they were dealt with immediately. The crew were hard working the entire day. They were on time each and every day. Both the supervisor and crew communicated to what they were doing and any changes in schedule. The supervisor responded to any email or telephone calls within 24 hours. Any changes or requests we had that were outside the first estimated job were handle and completed. We were happy with the final product and all the support we received

Mike was knowledgable, punctual and friendly. The workers did a great job and worked hard. They cleaned up after job was done. The job began and ended in the time frame given.

I was traveling outside the country for the beginning of September, and I needed someone reliable to mow my lawn while I was away. My next door neighbor had his home up for sale, so it was especially important that our lawn looked well maintained. They mowed and edged twice while I was away as agreed. I made the arrangements by telephone. I asked about how much the charge would be, and since he hadn't seen the size of the lawn at that point, I was told $30 or $35 each time. I expected that I would be billed the higher amount and would have gladly paid it. Imagine my pleasant surprise when I was billed the lower amount. Yet again Angie's List has steered me to a great company.

Mike and his crew were wonderful. From the time they arrived they were professional and so experienced in landscaping. Mike picked out the perfect shrubs and flowers for all of my gardens. They placed stone in my gardens and even cleaned the street after the stone was gone. These guys worked very hard and I would recommend them over and over again! I have gotten so my complements on my landscaping. I absolutely love the look!

I have been using this service for lawn care for a couple of months now. Mike mows and trims with a weed eater. He always is pleasant and answers all my questions. They are reliable and nice folks to deal with. I originally found them on Angies List and I am so glad I did. I will continue to use them.

These guys did a super job for me, and I could not be any more pleased with my overall experience with them. I have always taken care of my lawn and yard, until last week. I broke 2 bones in my shoulder, so I will not be able to do much of anything physical for a few months. I was desperate to find someone fast that could take care of my yard, but where do you look when you don't know anyone that does this kind of work? Lucky for me I found Angie's list, and then found this company Desert Sun Landscaping listed at the top of the possible choices I could make. I looked through all of the companies listed, but was very impressed with the consistently high ratings, and customer comments made for this one. So I called them up to see if they could come over and give me a quote for doing my yard work. Mike arrived within just a couple hours, just as he said he would. I went over everything with Mike, right away I really liked his professionalism, and also their company's emphasis on customer service and satisfaction as their primary goal. As we agreed Mike showed up the next morning and did the lawn mowing for me. He did a great job with the mowing, edging, and cleanup, I couldn't be more pleased. Now that I found these guys I plan to have them do some sprinkler, tree pruning, and other yard work for me in the coming weeks. I want to say thank you to Mike and Mike for your professionalism, courteousness, customer service, and the great attitude you both have. Angie, thank you very much for this Great service you offer, it is something everyone needs a certain times. You help put confidence and trust back in the consumer, I can't thank you enough!

First note: the cost of service annoated for this project is VERY approximate, because I don't have access to the bills at the moment. Suffice to say his bid was the best of three. Mike and his folks were great from the first meeting. They took time to answer all my questions and were willing to reconcile any issues concerning cost and planned work. They offered to discuss changes or unexpected issues with me rather than make on-the-spot decisions without my consent. Very nice when money is tight! The lawn, the grading, the sprinklers were all fantastic and are working well. Mike even helped trouble-shoot a few problem areas in the lawn, and he educated me on the issues I'd have in my yard based on the underlying soil type. He's been correct so far. The yardwork they performed went great as well. They weeded, mowed, and edged. No complaints! Their guys installed the sidewalk on a few unseasonably hot days, and it dried too fast which lead to one major crack. Mike offered to fix the crack and he let me set the terms for cost. I said if he took the cost of repairs (sealant) out of the final bill, I'd be ok with that. We agreed and I'd have no reservations about hiring Mike's company for future work. His bid on my proposal was the best price for me, and he was willing to accomadate a few detailed requests and even offered a few helpful opinions along the way. This was important because I designed the yard myself with help from family/friends. His feedback and discussion improved the project.