Keystone Carpets

Carpet Sales and Installation, Flooring Sales and Installation, Hauling

About us

We Bring the Showroom to You! Keystone Carpets saves you time, money & gas with our Showcase on Wheels! Keystone Carpets is a retail flooring store with installation and repair service. We are a local family-run small business in Spokane since 1986. Going on 3 generations of our family serving yours with superior service and quality. We offer a personalized shop-at-home service, we give free in-home estimates and measuring. Don't waste time searching for help at the big box stores! We bring hundreds of flooring samples right to your door to best match your style and decor with your own lighting. We offer the best prices on carpet, vinyl, engineered hardwood, LVP. We will not sell substandard flooring to be the cheapest. We find the best material for the budget given. No middle man or NO BIG STOREFRONT means FANTASTIC PRICES! Call (509) 467-7000... To schedule your free in-home estimate at your convenience; we are available days, weekends and evenings.

Business highlights

39 years of trusted experience
Veteran Owned & Operated
Family Owned & Operated

Services we offer

Carpet and flooring sales and installation. Carpet, resilient/sheet vinyl, laminate & LVP/LVT flooring, custom made area rugs.

Services we don't offer

Installation of another company's materials. Peel n stick Tiles. Ceramic Tile and Solid Hardwood.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
CreditCard
Financing Available


Photos of past projects

Reviews

4.858 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
7%
3
2%
2
0%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.8
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 26-50 of 58 reviews

lawrence M.
02/2020
5.0
carpet installation, flooring contractor
  + 0 more
Extremely well and quickly.
Description of Work: vinyl landing in front of new shower stall located master bath.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Keystone Carpets
I'm glad we were able help you out. Thanks for the great review. We appreciate it.

Mark K.
10/2019
5.0
carpet installation
  + -1 more
Arrive on time. Great job.
Description of Work: Tighten/ retack carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Keystone Carpets
Thank you for the great review. We appreciate your business! If you have any questions, give us a call. Thanks.

Robert R.
12/2017
5.0
carpet installation
  + -1 more
Very well.
Description of Work: All carpets in house replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Keystone Carpets
Thank you for the review [Member Name Removed]. We greatly appreciate it. If there is anything we can do for you in the future, give us a call. Thanks again! Mark. Keystone Carpets

Marianne K.
07/2016
5.0
carpet installation
  + -1 more
unknown
Description of Work: Good price, great service and carpet and warranty. Highly recommended.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Keystone Carpets
Thank you for your review.

Michael B.
05/2016
5.0
carpet installation
  + -1 more
unknown
Description of Work: Replaced an aging and warn out vinyl kitchen floor with a new much more attractive vinyl floor. My mother was very pleased.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Response from Keystone Carpets
Thanks for your review.

Randy M.
11/2015
3.0
carpet installation
  + -1 more
unknown

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0

$7,500

Don M.
10/2015
5.0
carpet installation, flooring contractor, hauling services
  + 1 more
The salesman came and brought out samples of what I had described on the phone. He was very helpful with ideas and wanted us to get what we would be happy with. Our appointment was made for 8:30 Oct. 20,2015. They were right on time. Did a thorough job of cleaning up everything and finished the job two hours sooner than planned. Moved heavier furniture back for us too! We would recommend Keystone Carpets.
Description of Work: We had new carpet and pad installed in two bedrooms including closets, living room and hall.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Edward F.
09/2015
5.0
carpet installation
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$9,700

D E.
09/2015
5.0
carpet installation, flooring contractor
  + 0 more
unknown
Description of Work: Installed new carpet and pad in the basement

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Response from Keystone Carpets
Thanks for your review

charlene S.
08/2015
5.0
carpet installation, flooring contractor
  + 0 more
We couldn't be happier with his work. The stretched carpet looks great, even though it is old. The really impressive workmanship showed on the patched spot (about a 7 inch circle). He used carpet from an extra piece and you can't even see the spot anymore. The price was amazing. We would definitely call Keystone Carpets again for any of our carpet needs.
Description of Work: The rug technician stretched an older carpet in a room and patched a really bad pull in our basement carpet (burbur).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Keystone Carpets
Thanks for your review

Larry H.
07/2015
4.0
carpet installation, flooring contractor
  + 0 more
John came to our home with samples. We later picked one and selected him to install. His price was competitive. Install was completed on time. Workers were polite and helpful.
Description of Work: Carpet installation.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,400

Response from Keystone Carpets
Thank you for your review.

Jodie P.
06/2015
4.0
carpet installation
  + -1 more
Took a week for them to get back to me, once they responded they were willing to come that day to look at it. The repair was done a few days later. You can't tell there was a hole.
Description of Work: Repaired a hole in the carpet.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$85

Patricia S.
05/2015
5.0
carpet installation, flooring contractor
  + 0 more
They were prompt and did the whole job in one day! They are fast, fare and professional!
Description of Work: We have a rental and they installed carpet, laminate and vinyl. We have used Great Floors, Lowes and Empire Direct and this crew tops them all for quality work! Great Floors never got back to us with a quote after they came and measured for one side of our duplex and didn't bother to call them for the other side. Lowes workmanship was not the best regarding the carpet installation on the first side and was hard to get the person to call back with the quote on the side Keystone did. Thank goodness for the coupon flyer in the mail. That's how I found Keystone Carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,100

Response from Keystone Carpets
We appreciate you doing business with us and thanks for your review.

Matt H.
05/2015
4.0
carpet installation, flooring contractor
  + 0 more
Once we talked to JJ about the areas that needed fixing - he came out right away and took care of it. Very good followup.
Description of Work: Layed new carpet. They were efficient and finished in one day incl moving furniture (extra$) in 3 rooms. There are a few thresholds that they need to come out and redo and a bit of clean up of loose threads along stair treads- thus the C rating.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,400

Patricia D.
03/2015
5.0
carpet installation, flooring contractor
  + 0 more
I called around 10, and he showed up a little after 11. So, the response time was amazing. He got right to work, and not only fixed the one spot, but re-stretched the carpet all the way around the vinyl, and over by our front door. He went above and beyond what I expected to be done and I'm very happy with the result! No more pricked heels!! Woohoo!!
Description of Work: I had a small gap between my carpet and vinyl left by a shoddy repair job, and john came out and fixed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

LaRae P.
08/2014
5.0
carpet installation, flooring contractor
  + 0 more
I had Keystone carpets replace carpet in a different house 20 years ago and they did a fantastic job. So when we needed carpet replaced for the home were living in now they were my first call. They came on time, did a fantastic job, and the whole crew is so incredible kind and polite. Very respectful of your home and property. I was so impressed with one of the installers. He accidentally ripped the front door screen. He took it home with him and brought it back the very next day with a brand new screen and a smile. These guys are family run and the real deal. Extremely happy with Keystone carpets. Thanks guys.
Description of Work: We had all the carpet replaced in the entire house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Darcy M.
01/2014
5.0
carpet installation, flooring contractor
  + 0 more
Very punctual and easy to work with.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,400

elizabeth B.
01/2014
5.0
carpet installation, flooring contractor
  + 0 more
They were here on time and did the work vary quickly. I am just thrilled with the job they did and the clean-up. You couldn't even tell they had been here except for the beautiful new carpet.
Description of Work: Removed old carpet and pad, then installed new carpet and pad.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Suzanne O.
11/2013
5.0
carpet installation, flooring contractor
  + 0 more
Was very impressed with the professional work that Keystone provided as well as the quality of the merchandise and their work. Removal of old carpet & padding done quickly and hauled away. The moving of furniture was done without any damage. Installation of new carpet went quickly and impressed with the finished product. The work was completed about 3 years ago and very happy that we chose Keystone Carpets.
Description of Work: Keystone provided and completed in a professional and timely manner: 1. Bid with samples to view and explanation of quality of carpet/pad, and all that would be done. Bid was competitive with other bids. 2. Once carpet arrived, date set, Keystone was on time and completed their work quickly and professionally.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Kira M.
07/2013
5.0
carpet installation, flooring contractor
  + 0 more
Jon and his sons arrived first thing in the morning, and stayed through the whole day until the job was done and it was a BIG job. Our home needed carpets throughout most of the home, around 2500 square feet and they did a fantastic job! I would recommend them to a friend and would definitely use them again! Great work!
Description of Work: Keystone Carpet company removed all of our old carpet and disposed of the carpet. They installed all new carpet throughout our new home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$7,300

Sandra H.
06/2013
5.0
carpet installation, flooring contractor
  + 0 more
He came back with his crew the morning of the 26th as planned, and they worked for about 10 hours until the job was finished! My house is almost 96 years old and had uneven floors. Once he pulled up the carpet in a couple of rooms, John saw some floors were more uneven that he had first thought. So he put stuff on to help even out the floors better before he laid the carpet/new floor on it. He did this at no extra charge, even though it took some time. He and the guys were very courteous and professional, as well as helpful and did a wonderful job. They do their work with integrity, and it shows! I am very pleased, and recommend them to anyone needing new flooring put in or removed. It is so convenient...they will come to your house in their van and show you samples of what they have or can order for you, take the measurements of your rooms, and do the whole job for you! It took a lot of stress off of me, the buyer!
Description of Work: John came to my house to show me samples of carpet, vinyl and laminate. He measured my rooms and we discussed how some of the floors in my house are still uneven so the laminate I originally had wanted wouldn't work real well. (He had some samples of other flooring that would work and still had the look of hardwood which I wanted). He wrote me up an estimate of what it would cost to remove all the old carpets, linoleum, etc. and install the new carpet and different flooring. He gave me an estimate and then I agreed I wanted him to do the job so we signed a contract. He said he would order the carpet and flooring supplies as soon as I could pay him the down payment ($3,000) and then would be back in 2 weeks to do the job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,845

Merlene O.
06/2013
4.0
carpet installation
  + -1 more
He did exactly as he stated on the phone. But, I feel, that because I needed the carpet installed quickly, he overcharged me, while saying this is what everyone else charges.
Description of Work: Installed carpet

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$900

Catherine I.
03/2012
5.0
carpet installation, flooring contractor
  + 0 more
They did a great job. He came in with his sons to do the installation. It is a nice family business.
Description of Work: They installed carpet and some flooring.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

bryan B.
05/2010
1.0
carpet installation
  + -1 more
The sales man let him self into our new house. We found him inside our house when we arrived home!! We dont know how he got in. Keystone sold us new carpet. We paid for expensive top quality carpet. When it arrived the carpet was not what we paid for. Keystone tried to install the carpet. It took weeks to get the situation resolved. Please beware!!!
Description of Work: Bait and switch

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
4.0
punctuality
3.0

$4,500

Response from Keystone Carpets
This person is not listed in our data base of customers, as being a past client, and why and how could we enter a house if no one is home and the home is locked,and then to change a product to a lesser grade is not our policy and bad for business, we have samples for customers to use to match to product at time of installation.

Charles M.
05/2009
5.0
carpet installation, flooring contractor
  + 0 more
Best carpet new carpet dealer in Spokane. Wonderful family owned business, It was easy to see why the have been around since 1986. Anyone have new carpet installed or linoleum put in, they have to call this company. John is the owner, and he is very professional. I really liked the shop in home experience. When we need new carpet or any one I know needs new carpet. This is where I am recommeding they go....
Description of Work: Installed new carpet and linoleum, best carpet dealer in town.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000
    • 1
    • 2(current)
    • 3

Contact information

7309 E Bigelow Gulch Rd, Spokane, WA 99217

http://www.keystonecarpets.net

Service hours

Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
9:00 AM - 4:00 PM

Licensing

Bonded

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Sales and Installation,
Flooring Sales and Installation,
Hauling

FAQ

Keystone Carpets is currently rated 4.8 overall out of 5.

Monday: 9:00 AM - 6:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 6:00 PM

Thursday: 9:00 AM - 6:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 4:00 PM

Keystone Carpets accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Keystone Carpets offers free project estimates.
No, Keystone Carpets does not offer eco-friendly accreditations.
No, Keystone Carpets does not offer a senior discount.
No, Keystone Carpets does not offer emergency services.
Yes, Keystone Carpets offers warranties.
Keystone Carpets offers the following services: Carpet and flooring sales and installation. Carpet, resilient/sheet vinyl, laminate & LVP/LVT flooring, custom made area rugs.
Installation of another company's materials. Peel n stick Tiles. Ceramic Tile and Solid Hardwood.

Contact information

7309 E Bigelow Gulch Rd, Spokane, WA 99217

http://www.keystonecarpets.net

Service hours

Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
9:00 AM - 4:00 PM