Carpet Sales and Installation, Flooring Sales and Installation, Hauling
About us
We Bring the Showroom to You! Keystone Carpets saves you time, money & gas with our Showcase on Wheels! Keystone Carpets is a retail flooring store with installation and repair service. We are a local family-run small business in Spokane since 1986. Going on 3 generations of our family serving yours with superior service and quality. We offer a personalized shop-at-home service, we give free in-home estimates and measuring. Don't waste time searching for help at the big box stores! We bring hundreds of flooring samples right to your door to best match your style and decor with your own lighting. We offer the best prices on carpet, vinyl, engineered hardwood, LVP. We will not sell substandard flooring to be the cheapest. We find the best material for the budget given. No middle man or NO BIG STOREFRONT means FANTASTIC PRICES! Call (509) 467-7000... To schedule your free in-home estimate at your convenience; we are available days, weekends and evenings.
Business highlights
39 years of trusted experience
Veteran Owned & Operated
Family Owned & Operated
Services we offer
Carpet and flooring sales and installation. Carpet, resilient/sheet vinyl, laminate & LVP/LVT flooring, custom made area rugs.
Services we don't offer
Installation of another company's materials. Peel n stick Tiles. Ceramic Tile and Solid Hardwood.
Being relatively new to Spokane, I researched a small number of top-rated flooring/carpet businesses. Keystone was highly rated. Had Mark come and look at our basement which we were refreshing. Very helpful--he answered all our carpet questions. Installation team - Jeff/Andrew/Eddie were excellent--took their time to really do an outstanding job. It looks great. Thanks Keystone!
Description of Work: Carpet Installation
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,400
Response from Keystone Carpets
Thank you so much for the awesome review! We greatly appreciate your trust in the services we provided. If you have any questions or concerns, feel free to give us a call.
Denise R.
04/2022
5.0
carpet installation, flooring contractor
+ 0 more
Keystone Carpets was wonderful to work with. Professional, friendly and fast. Love our new carpet!
Description of Work: Carpet replacement
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Keystone Carpets
Thank you for the great review. We appreciate your business!
Coco M.
11/2020
5.0
carpet installation
+ -1 more
Keystone responded quickly to our request for service. They were able to provide the service in less than two days. They arrived on time and completed the stretching quickly and for a very reasonable fee. I will contact them in the future if carpet services are needed.
Description of Work: Carpet stretching
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from Keystone Carpets
Thank you so much for the great review. We try to get you the best deal we can on services provided. We may not always be the least expensive, but we will provide the best quality service. If you do need any further assistance with yuor flooring needs, we'd be glad to help you out. Take care and have a great year!
Danny J.
11/2020
5.0
carpet installation
+ -1 more
This is the third time I've used Keystone Carpets for my flooring needs and they are 3 out of 3 in delivering great service and product. I'm very happy with Mark and the rest of the Keystone staff, and will continue to use them for my properties.
Description of Work: Complete replacement of carpet, wall-to-wall
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,900
Response from Keystone Carpets
It is a pleasure working with you. We try to offer the best quality product for the best value. With our shop at home service and incredibly hardworking installers, we feel that that is what we provide. Thank you for the repeat business! We greatly appreciate it.
Genevieve D.
11/2020
5.0
flooring contractor
+ -1 more
Professional, friendly, and a job well done
Description of Work: N/A
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Keystone Carpets
I'm glad we were able to get your carpet done as quickly as you needed. Thank you so much for the great review! We appreciate your business.
Mark S.
02/2020
5.0
carpet installation
+ -1 more
Excellent! They were quick to come to our house and they did a really great job. Highly Recommend!
Description of Work: Carpet restretched
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Response from Keystone Carpets
Thank you for giving us the opportunity to help you out. We appreciate the kind words. Let us know if you need anything in the future. Thanks again. Keystone Carpets
Neal D.
12/2019
5.0
carpet installation
+ -1 more
Keystone Carpet did a fantastic job from original help selecting new flooring, carpet and hardwood, to colors and styles. But the best thing about Keystone Carpets is the installation, they are the best at installation, and that is the primary difference! Keystone installation is the absolute best you will find.
Description of Work: All new carpet and bamboo hardwood flooring
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$26,000
Response from Keystone Carpets
Thank you so much for the great review! Your new flooring is amazing! It was a pleasure working with you. If you have any concerns or questions feel free to give us a call. Have a wonderful holiday season!
Julie W.
07/2019
5.0
carpet installation
+ -1 more
Mark called me so fast after requesting help, and came to my home with all the carpet samples and made it easy to pick out carpet for my master bedroom and closet. I am very pleased with Keystone Carpets and will use again in the future and highly recommend this company!
Description of Work: Carpet Installation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Response from Keystone Carpets
Fantastic! I'm glad we were able to help you out. Thank you so much for the great review. We appreciate it.
Karen W.
07/2019
5.0
carpet installation
+ -1 more
It went well! The service was very professional, punctual, and done nicely. The price was very decent as well.
Description of Work: carpet stretching, new carpet pad put down, new tack strip
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Keystone Carpets
I'm glad we were able to help you out. If there is anything else you need, give us a call. Take care.
Charlene M.
03/2019
5.0
carpet installation
+ -1 more
This is a great family owned company! And what a way to shop for flooring...they bring samples to your home. Mark offered excellent suggestions, which was exactly what we were looking for. They showed up exactly when scheduled and completed the job quickly. The installers are also family members, so they take a lot of pride in their work. They did a great job and cleaned up after themselves. I couldn't ask for a better company. I would strongly recommend them for any flooring job you might have.
Description of Work: Replaced carpet thro.00ughout house and laundry room flooring
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Response from Keystone Carpets
You have a beautiful house. Thank you for allowing us to help you with your flooring needs again! We appreciate your business greatly!
Lorrie W.
01/2019
5.0
carpet installation
+ -1 more
This was by far the best carpet buying experience we've ever had! We went to several stores and also had Costco come to give us an estimate. We were not happy with the service at the stores trying to understand the best carpet for our needs, it was difficult to find someone to answer questions and it is overwhelming with so many choices and having to continue to try to bring samples home. The Costco experience was better since they came to the house, but did not provide good service. We then heard about Keystone Carpets from a co-worker who highly recommended them so we scheduled an appointment. Mark came to the house with samples and it was a wonderful experience! He has the knowledge and helped us select the best carpet for our needs and also what would look best with our style home. It was so great to be able to have the time to look at the options in our home while having Mark here to discuss each option. The install experience was also fantastic. The installers moved the furniture, took out the old carpet and pad and installed the new. They were professional, worked quickly and the work was excellent. We had the carpet installed in August and are very happy. I would highly recommend them and when we need the carpet replaced in our basement Keystone Carpet will be our first and only choice to do the work!
Description of Work: Carpet in master bedroom and closet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Response from Keystone Carpets
Thank you so much for the kind words! We appreciate your business very much and look forward to helping you out again with your basement. Thank you again for the review!
Kristin G.
10/2018
5.0
carpet installation
+ -1 more
An amazing experience dealing with them and would definitely hire them again for any carpet installation or repair. They showed up right on time and got to work right away. Did an amazing job stretching the carpets the best way possible. Not to mention the very fair price at the end of it all. Thank you!!
Description of Work: Carpet Restretched
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Keystone Carpets
I'm glad we were able to help you out. The restretch for your house went a lot easier than originally expected. Thank you so much for the fantastic review! We appreciate it!
Kathy L.
09/2018
5.0
flooring contractor, hauling services
+ 0 more
We are very happy with the results. The project was completed a couple days earlier than scheduled. This is a new house to us so the early completion allowed us to move in earlier.
Description of Work: Carpet removed and laminate flooring installed.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Response from Keystone Carpets
Thank you so much for the review [Member Name Removed]! We are glad that we were able to get your job completed early for you. You have a beautiful house and we enjoyed replacing your floor for you. Thank you for the business! If there is anything we can do for you in the future, keep us in mind!
Sidney H.
06/2018
5.0
carpet installation
+ -1 more
Very well and Mark Bruggeman didn't mind that it was a small job but the same day he called he came to the house to see the situation which he said he could fix. The job was done in less than a week and we are very happy. We thank Mark again for having time for our small job and making the area look so nice. We would very much recommend Keystone Carpets for any carpet issue.
Description of Work: Beveling/edging new carpet with higher pile than older existing carpet it was installed against.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Terry F.
02/2018
5.0
carpet installation
+ -1 more
The ONLY reason they received one 'b' rating was because of a miscommunication at the start. After that - MAGIC. They spliced together old and not-enough new carpet to make my stairs look like new. WAY above and beyond. I was truly blown away at the solution the installer came up with. I recommend Keystone to everyone, and will never use anyone else.
Description of Work: Carpet on stairs
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Response from Keystone Carpets
Hey [Member Name Removed]! We are glad we were able to get your stairs done in a timely manner. We strive to make your flooring look as good as you hope. If there is anything we can do for you in the future, give us a call at Keystone Carpets. Thanks for the review. Mark.
C M.
10/2017
5.0
carpet installation
+ -1 more
Very responsive and accommodating. Came to the house and gave free estimate. Offered me a military discount and completed the work within 3 days. Very professional and courteous crew. Excellent service. Would definitely recommend to friends and colleagues.
Description of Work: Re-carpeted my basement - approximately 250sqft.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Response from Keystone Carpets
Thank you for the kind words! I'm glad we were able to get your flooring done by the time you needed. Let us know if there is anything we can do to help you out in the future. Keystone Carpets
Michael B.
08/2017
5.0
flooring contractor
+ -1 more
Perfectly - Everything from contact, quote to sale was done with professionalism and punctuality.
Description of Work: Bathroom Tile Replacement
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Keystone Carpets
Thanks so much for the review! We greatly appreciate your business with Keystone Carpets!
Nathan R.
07/2017
5.0
carpet installation
+ -1 more
They were very professional throughout the whole process of selecting material, installation, and follow up. This is a family run business and they deeply care about customer satisfaction. There's a reason they've been in business for several decades! The materials they use are top quality. They use a really nice carpet pad which is durable, water resistant, and plush. We selected US Floors/Coretec Luxury Vinyl Plank in Distinction Ipe and it looks beautiful (see photos). While moving our giant fridge they did break a handle off, but replaced it free of charge. Overall, all the good reviews are true about these guys. Investing in new flooring is spendy, but I definitely felt I got a great service and product for what this cost.
Description of Work: I hired them to install 750 sq ft of carpet and around 850 sq ft of luxury vinyl tile in our newly purchased house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
Response from Keystone Carpets
Awesome! Thanks for the review, [Member Name Removed]! We greatly appreciate your business. Your house turned out amazing. Thank you again for using Keystone Carpets!
Mark I.
06/2017
5.0
carpet installation, flooring contractor
+ 0 more
Scheduled work for next day.....Exceeded expectations in every way.
Description of Work: Replace carpet that was pulled from water leak in basement. New padding was installed, new tack boards, carpet reinstalled, doors and closet doors rehung.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Response from Keystone Carpets
Thanks for the review, [Member Name Removed]! We greatly appreciate it!
Julie M.
04/2017
5.0
carpet installation, flooring contractor
+ 0 more
Though I didn't replace the carpet, I would highly recommend this company. He went way out of his way to help me. His prices are great and his service is excellent. I highly recommend this company!
Description of Work: The owner came out to my home twice to give me estimates.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Keystone Carpets
Thank you for your review!
Julie C.
09/2016
5.0
carpet installation
+ -1 more
Mark always had excellent customer service, I was needing to have them installed sooner than later so he called me on the first cancellation he had and squeezed me in so I could have them done. The employees that came out and installed the carpet were incredibly professional and worked quickly and efficiently. Very friendly and I was beyond pleased with how the carpets look! They even vacuumed and helped me move a few pieces of furniture back into the room for me. Mark also, unprompted, stopped by and brought a transition piece from the carpet to the hardwoods that matches the hardware that I have throughout my house, while it wasn't something I had necessarily needed I really appreciated him going above and beyond, and made the end results look even better! I would recommend this company to anyone!
Description of Work: Due to a more complicated situation where I bought a house and the sellers were installing a carpet I disliked, I contacted Mark and he let me select a carpet I preferred then credited me the funds the sellers had already paid. He was more than accommodating and met with me twice to make sure I was getting exactly what I wanted.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Response from Keystone Carpets
Thank you for your review :)
Carol B.
06/2016
5.0
carpet installation
+ -1 more
They communicated well, were on time, and their team clearly knew what they were doing. I'd use them again.
Description of Work: Keystone removed our old carpet, and installed new pad and carpet in living/dining room areas, hallway, and the master bedroom plus three closets and a stairway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,200
Response from Keystone Carpets
We appreciate you doing business with us and thanks for your review.
lavonne S.
06/2016
5.0
carpet installation
+ -1 more
experience was great. very professional, prompt, courteous
Description of Work: ripped out old pad and carpet hauled away and installed new pad and carpet all in our great room
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
Response from Keystone Carpets
We appreciate you doing business with us and thanks for your review.
Janice R.
06/2016
5.0
carpet installation
+ -1 more
Mark and his people moved the heaviest pieces of furniture for us at a fair price. Arrived within 1/2 hour of stated time. The job took longer than they had estimated, but it did not affect the price. The carpet and installation job look great! (Flawless seams!) Small issues.....a closet door guide on the floor had to be moved by us, because the door would not slide properly. We had difficulty communicating with one of the workers. We would definitely use this company again!!!
Description of Work: Replaced carpet in 3 rooms plus a walk in closet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Response from Keystone Carpets
We appreciate you doing business with us and thanks for your review.
Darla G.
04/2016
5.0
carpet installation
+ -1 more
They were very responsive. Made and kept appointments. Good quality, good value. Installation was done as planned and service after was polite. Quick and satisfactory.
Description of Work: Carpet on stairs and hallway vinyl on kitchen, dining room and sunroom. Repair of damage caused by customer.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Response from Keystone Carpets
We appreciate you doing business with us and thanks for your review.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Sales and Installation,
Flooring Sales and Installation,
Hauling
FAQ
Keystone Carpets is currently rated 4.8 overall out of 5.
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Keystone Carpets accepts the following forms of payment: Check,CreditCard,Financing Available
No, Keystone Carpets does not offer eco-friendly accreditations.
No, Keystone Carpets does not offer a senior discount.
No, Keystone Carpets does not offer emergency services.
Yes, Keystone Carpets offers warranties.
Keystone Carpets offers the following services: Carpet and flooring sales and installation. Carpet, resilient/sheet vinyl, laminate & LVP/LVT flooring, custom made area rugs.
Installation of another company's materials. Peel n stick Tiles. Ceramic Tile and Solid Hardwood.