Raptor Rooter & Plumbing, LLC

The plumbers explained choices I had to find the problem but then suggested a couple things first & their suggestion was spot on. They were informative and professional

I had called another company first. They were busy and referred me to Raptor. Promptly made an apointment. Steve arrived early (after calling first) which I appreciated. Diagnosed the problem, explained it to me, and gave me an estimate. Finished the job in about an hour, and I have had no further issues. Prompt, professional and friendly. Would not hesitate to recommend or use them again.

Very personable person who did the repair. He was very professional and wore his mask the entire time which I appreciated.

We had a leak and ran into another problem. They came out very quickly and solved all the problems.

I would call Raptor in the future

Raptor Rooter was professional and worked hard until the job was finished. They had excellent communication, fair rates and excellent service.

Clean job and on time.

I hired them to repair a leaky valve and install a kitchen sink. the guys that came out assessed the problem quickly and were more than fair in the quote they gave me. They were quick and efficient. I would definitely hire them again for any plumbing needs.

Efficiency and on time!

They did a great job, came right out and fixed my issue on a rental. I probably could have fixed it myself but it was a fix to a water heater pipe in a trailer - They came prepared and gave me further advise and contacts. Thank you.

Great service on time fixed the issue in a timely manner

Very punctual Clean Efficient

They do amazing work. The plumber was a very nice guy who worked quickly and efficiently. I feel the per hour charge is a bit steep (hence the rating). Thy charge $215 per hour.

We had a problem develop at time they were to install a hot water tank but they were able to find a solution & get it done. Very much appreciated their consideration.

Raptor Rooter were in a crunch situation as they needed to respond to an emergency situation at another site. They suggested possibly rescheduling for the next day at the time I was calling to inform them we had developed a problem which required us to shut down the main water to the house. Raptor's service dispatcher immediately responded let me work with our crews i Will call you back. I received a call back about 5 minutes later and was informed she had come up with a crew that were on their way to pickup the water heater and would install today the original instillation date and they would handle the additional leak problem. Raptor Rooter came thru big time the crew arrived unloaded the new heater one man started removing the old heater while the other replaced the problem water valve which was my emergency. Both men then concentrated in completing the water heater replacement very efficiently. In my opinion these guys are top rate. The four stars on money even though the were the low bidders for the replacement, I would like it to be cheaper. Sorry that's just me.

Called me soon after I sent the request to make an appointment for the following morning. The gentleman (didn’t get his name) was on time, so friendly and gentle with the pets, and wore a mask. He quickly fixed my problem, and gave me a bid for a project that may be needed in the future but did not pressure at all to go through with it and gave me some solutions I could do myself to keep it at bay for now. Great service!

We made a call at 2 in the afternoon for a leaky outdoor faucet. It was actually gushing water, so we needed a fix asap. Raptor responded promptly, and had Pat at our house by 4:30. He got the faucet replaced quickly, and was very friendly and kind. He spent time chatting with my elderly father, and made it a pleasant experience.

What started as a leaky kitchen faucet got more complicated with a need to update plumbing under the sink and a loss of water pressure. Chris was great handling a very frustrating situation. He came back and installed a new faucet..no leaks now! All efforts greatly appreciated. Thank You.

Chris was outstanding, excellent service.

Top shelf. A++

They were able to come out the same day. The found a loose connection on my faucet that was causing the leak. No need for a repair or replacement, so they did not charge me. All they asked was for me to keep them in mind when I needed a new faucet.

Brook was exceptional. He explained what was happening and why. Pleasant and courteous. Fixed the leaks without taking forever. Will definately use Raptor again if needed. Thank you!

I used Raptor Rooter Plumbing for the rough-in plumbing to the finished plumbing when building my house. This was a residential build with home owner as the contractor and very little engineered drawings. Pros: Raptor Rooter was very responsive from the beginning through texting, email, and phone contact. They were professional through the entire process. Their estimates were the best priced and I believe their work was excellent. They were not weeks and weeks booked out and most of the time when we were ready for the next phase of plumbing, they were available withing 7-10 days. They were also efficient and worked quickly. Their skill was top notch and were able to use some basic drawing plus their experience to layout the plumbing for the entire house as well as hook up our radiant floors system to our tankless water heater. Chris was definitely more willing to think outside the box then one of the plumbers they outsourced too, but they made it right at a bit of inconvenience to themselves which I was impressed with. When we ran into snags, they communicated well and I never felt like they were unreasonable in their requests or rude when they needed something from the home owner. After we got all the water hooked up and turned it on we did find a leak and they came back out. They helped us trouble shoot it and found the screw that we (the home owner) drilled into the middle of a water pipe and thus helped us fix the issue. They didn't seem annoyed with coming back out either, even when they found out it is was our error. Cons - The rough-in plumbing before we poured our concrete was not dug deep enough and so our concrete team had to dig the pipes deeper. I suspect Raptor Rooter would have come back to fix this, but we had a day before the concrete poured. When cutting the outside plumbing line, they also cut through the electrical conduit line cutting the power from the septic alarm to the pump. The conduit line was right under the plumbing line and so I can see how they didn't see this - though the trench was open and a quick look off to the side may have tipped them off there could be conduit in the same ditch. They did notify me they cut the line, but there was no offer to fix it or to discount services based on this issue which left me to figure it out and fix it. This lands in a "no fault" zone in my mind, it was an honest mistake, and I don't like pulling hairs about these things so I just fixed it. Now if I was to be really picky - one of the finished plumbing lines had two couplings when a water line cut to the right size would have eliminated the couplings and thus two additional weak points that were unnecessary. This water line was less than 3 feet long too, so I don't think it was about having enough materials. It would have taken them less then five minutes to make that right and I'm not sure why they did that. Overall our experience we great and I highly recommend them and would go with them again!!!

Highly recommend this company. Fast service. Great job. Great people.