Quality Heating Electrical & AC

Beautifully

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Their work was flawless, and they followed up too. They came back a couple of weeks after installing the unit to make sure that it was still working, and everything was fine. The price was more than what I thought it was going to be. I would use them again in the future if necessary.

Great bid. On time. Brought a different unit than the bid pics showed and willingly brought in another unit from Tacoma. Install mostly good. Had a recall to fix something when the heat finally came on. Had problem getting timely repair work on the install. The install was great. The jury is still out on the on-going warranty repairs.

They were very competent and very professional. They solved the problem and didn't try to get us to do things that we didn't need.

My thermocoupler went out on my water heater and I had no hot water. I called them, and within 2 hours they were at the house and had the water heater up and running in no time. This is the second time that I have had them to my house, first time was the heater... they are awesome and have always treated me right. Would recommend them to anyone who needs work done.

On Thursday morning I woke up the day before to my furnace blowing only cold air, after a couple of attempts to fix myself - I gave up and the decided to call for help. On Friday morning I got on the phone and attempted to locate a service to fix the furnace. I called three places (in order of closeness to my house), each of them wanted to charge an emergency call charge as I called for service on the same day, I kept calling for other companies. The fourth call was to Quality Heating & AC and they were able to come out the same day, without charging for an emergency call, and help me out. They were here during the time that they said that they would be, the service man (Ryan) was professional, explained everything as he went along, told me how much it would be before he ever did anything so there was no surprises when he got done. I would recommend them to anyone who needs furnace work done. I will call them for any further furnace or AC work that I need on my house.

They are phenomenal. Ever since we bought the house, any time that I have had a problem with the system, they have come right away and taken care of it; I can say the same thing about their latest visit too. I don?t have a maintenance contract with them - they just come out whenever I call them. One time, after my husband had died, I had to climb up into the attic to pull out the filters to clean them and I couldn?t do it. I called them; they came out right away, took them out, cleaned and washed them, brought them back and put them in, and didn?t charge me. They have been so nice to me. I would rate them highly and would continue to use them in the future.

Disclaimer: As a submariner, I work on both electrical and refrigeration systems. Bottom Line Up Front: I have a heat pump that vibrates when it's cold (~30F and lower) outside. This makes the in-house air handlers put out noise that is distracting during the day and impossible to sleep through at night, so I have to get up or turn the system off (in winter!). To compound the issue, one end of the house is always cold, while the bedroom is a sauna if I leave the unit up there on. While several issues have been found, the major problems have never been fixed over 8 separate service visits. I wish I'd never installed the bloody thing. Long Version: I have a 900sqft house with one upstairs bedroom that when I bought it had electric baseboard heating and no insulation. Got it insulated and then, to further lower my 300+ winter electric bills explored getting a heat pump system installed. Got quotes from 5 different installers, including another that does Ductless Installs (LG, not Fujitsu). Since the house has no existing ductwork, going with the Ductless system seemed like a good idea. Installation took two days, and with the exception of damaging the insulation in the attic doing the install, appeared to go well. Installers were pulling out of the drive the first time it made "the noise". Put up with it for a bit, as the weather got colder, the noise got worse and the inadequate heat in the kitchen end of the house became more obvious. At the point at which it woke me up twice in one night and I had to turn it off, I'd had it. Did a visual inspection of the unit, noticed refrigerant oil leaking out of one of the lines. Put in a service call, guy came out, got it to make a bit of noise, put rubber pads under the compressor and tightened the fittings. Got colder, noise continued, leak continued. New guy came out, heard the noise, but was convinced it was the air handler fan (even though it makes it when the air handler is off), but did determine that the leak was from a cross-threaded fitting. Had to come out on second call, but reworked the fitting, no more leak, noise persists. Same guy, next call, after several hours on the phone with the factory, determined that two of the wires were cross-connected. (Signals from the bedroom unit going to living room connections, vice versa) Fixed that but noise continues. (Now January) As weather got warmer, became harder to get noise during the day due to being warm. Same thing for lack of heat in kitchen. 2 additional calls and one missed call (truck broken) have not remedied the issue. I recently found out that I will be stationed here for another 3 years which I am happy about, but not about staying with this system! To give the company fair shake, while they did make some mistakes during the install, they have worked hard trying to fix it. But since these systems rarely cause problems, they have little experience troubleshooting them. Bottom Line: Don't go there.

THE ACTUAL INSTALLERS WERE PUNCTUAL. I LIKED THEM VERY MUCH. THEY DID EXCELLENT WORK. THE COUNTY INSPECTOR HAD NO PROBLEMS WITH THEIR WORK AT ALL. THE ESTIMATOR, THOUGH, IN THE BEGINNING COMPLETELY LOST OUR PACKET AND NEVER RETURNED OUR CALLS. HE JUST DROPPED THE BALL. I AM HAPPY WITH THE OVERALL PRODUCT AND END RESULT.

QUALITY AIR CONDITIONING ARRIVED ON TIME AND WORKED QUICKLY. THE ONLY COMPLAINT I HAD WAS THAT THEY RAN A PIPE ACROSS THE ENTRANCE OF A STORAGE SPACE, SO THAT THE ITEMS STORED COULD NOT BE REMOVED. THEY RE-ROUTED THE PIPE WHEN I SAID IT WAS UNACCEPTABLE, BUT IT WOULD HAVE SEEMED OBVIOUS NOT TO PUT A PIPE ACROSS A STORAGE AREA THAT HAD STUFF IN IT.

QUALITY HEATING WAS VERY RESPONSIVE TO OUR NEEDS AND VERY WILLING TO WORK WITH US TO ENSURE WE WERE HAPPY WITH THE RESULT. THE WORK WAS DONE VERY QUICKLY AND EFFICIENTLY.