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Quality Heating Electrical & AC

Heating and Air Conditioning, Water Heaters, Electrical

About us

Quality Heating Electrical & AC provides the best installation & repair services for furnace, heat pump, air-conditioning unit and ductless heat pump from the best professionals in Bainbridge Island & Kitsap County. Call 360-613-5614 for a FREE ESTIMATE.

Business highlights

30 years of trusted experience
Emergency Services Offered

Services we offer

HVAC sales, installation & repair, HVAC system, water heater, tank-less water heater, ductless, gas heat, oil heat & mini ductless.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

2.0%

Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.242 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
64%
4
10%
3
10%
2
10%
1
7%


Rating CategoryRating out of 5
quality
4.3
value
4.3
professionalism
4.3
responsiveness
4.3
punctuality
4.4
Showing 26-42 of 42 reviews

Pita N.
01/2018
5.0
heating & air conditioning/hvac
  + -1 more
Beautifully
Description of Work: Had to replace my heat pump, blower and hot water tank. The folks at Quality Heating & Electrical have been wonderful to work with - responsive to my questions while offering great guidance and recommendations

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Judith Dianne G.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: My fuses had melted into the fuse box and the ducking was crushed when I bought my mobile home. The inspector messed up on several things. I found Quality Heat and air to give me a decent price and to work with me on the finances. I had the whole furnace totally replaced for safety. The installers did a great job. Thank you
Rating CategoryRating out of 5
Yes, I recommend this pro

Jane P.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: replace heat pump - successful

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Tom E.
12/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Uncovered a major break-down in the furnace.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Randolph M.
10/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Quality replaced the compressor on my heat pump. Their cost was about a $1500 lower than another estimate I received. The other firm did suggest some additional efficiency and life lengthening addons. The higher estimate seemed reasonable and more up to date than the estimate Quality provided. I chose Quality, because I could not be sure the additional cost was justified. The compressor Quality installed has lasted three years with no problems.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$6,000

Response from Quality Heating Electrical & AC
We are certainly grateful for our customers and we can ensure that we have our customers best interest in mind when we make recommendations. We consider not only efficiency, cost, but the long term economics in making recommendations. We are pleased to hear that all is going well.

James B.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Ducting |Considering furnace replacement |Bid and educating homeowner

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Quality Heating Electrical & AC
We are so grateful to our customers that take the time to offer feedback to help us improve and remain one of leading companies. Thank-you

John A.
02/2012
2.0
water heater repair
  + -1 more
SEE above
Description of Work: I called to get an evaluation for my h20 Heater, they sent someone out and got me the report quickly ($96.00) Then I had to deal with the Comfort specialist...... She called me the first time with an estimate for a 4000.00 tankless system that I han't asked for. After a long and thorough conversation she said she would call me back with THREE different quotes low, middle, and high...... two days later I called HER, left a message on her machine. another day another message on her machine. I called the general number after the weekend spoke to Kathy and she said my Comfort Specialist was out sick, Kathy looked in my folder and had one quote. not three and said that Tori would call that day......... two days later no call, no follow up No more money from ME ! !

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0

$96

Response from Quality Heating Electrical & AC
Our internal e-mail records and phone logs show that there were several discussions between our very newly hired comfort specialist and the Member. They don't entirely support the Member's assertions, however his complaint was taken seriously. The Member was out of state at the time and the existing water heater was an incorrectly installed direct vent hot water heater, which required very expensive modifications to bring it to the current building codes. As a side note the Member was e-mailed two options on 1/31/2012 the day she went out on the initial appointment. The final estimate was e-mailed on 2/10. Unfortunately the Member chose not to bring the water heating system to code and we would not complete the replacement without proper building permits and bringing the system to current codes. Due to some of the difficulties in communicating with the Member we have since instituted several internal controls to ensure that follow-ups with customers are made expeditiously and code violations are stipulated in the proposal iteself.

MARIA H.
08/2011
5.0
water heater repair
  + -1 more
Their work was flawless, and they followed up too. They came back a couple of weeks after installing the unit to make sure that it was still working, and everything was fine. The price was more than what I thought it was going to be. I would use them again in the future if necessary.
Description of Work: I used Quality Heating & Air Conditioning to install a new water heater for me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Stephen B.
05/2011
4.0
heating & air conditioning/hvac
  + -1 more
Great bid. On time. Brought a different unit than the bid pics showed and willingly brought in another unit from Tacoma. Install mostly good. Had a recall to fix something when the heat finally came on. Had problem getting timely repair work on the install. The install was great. The jury is still out on the on-going warranty repairs.
Description of Work: Installed new heat pump and air handler system

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$12,000

MICHAEL I.
01/2011
5.0
heating & air conditioning/hvac
  + -1 more
They were very competent and very professional. They solved the problem and didn't try to get us to do things that we didn't need.
Description of Work: We used Quality Heating & Air Conditioning to repair a non-functioning central heating fan.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Quality Heating Electrical & AC
Member, Thank you very much for the good words about Quality Heating. Be sure we will strive to continue to do the best job possible for you and ALL of our customers! Deb Kraft

Kenneth C.
12/2010
5.0
water heater repair
  + -1 more
My thermocoupler went out on my water heater and I had no hot water. I called them, and within 2 hours they were at the house and had the water heater up and running in no time. This is the second time that I have had them to my house, first time was the heater... they are awesome and have always treated me right. Would recommend them to anyone who needs work done.
Description of Work: My thermocoupler went out on my water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Quality Heating Electrical & AC
Thanks for the good words. We look forward to serving your future needs. Please let your family and friends know what a great job we did for you as we look forward to serving them as well! Deb Kraft

Kenneth C.
10/2010
5.0
heating & air conditioning/hvac
  + -1 more
On Thursday morning I woke up the day before to my furnace blowing only cold air, after a couple of attempts to fix myself - I gave up and the decided to call for help. On Friday morning I got on the phone and attempted to locate a service to fix the furnace. I called three places (in order of closeness to my house), each of them wanted to charge an emergency call charge as I called for service on the same day, I kept calling for other companies. The fourth call was to Quality Heating & AC and they were able to come out the same day, without charging for an emergency call, and help me out. They were here during the time that they said that they would be, the service man (Ryan) was professional, explained everything as he went along, told me how much it would be before he ever did anything so there was no surprises when he got done. I would recommend them to anyone who needs furnace work done. I will call them for any further furnace or AC work that I need on my house.
Description of Work: They replaced the ignitor and serviced the furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

mary B.
11/2009
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
They are phenomenal. Ever since we bought the house, any time that I have had a problem with the system, they have come right away and taken care of it; I can say the same thing about their latest visit too. I don?t have a maintenance contract with them - they just come out whenever I call them. One time, after my husband had died, I had to climb up into the attic to pull out the filters to clean them and I couldn?t do it. I called them; they came out right away, took them out, cleaned and washed them, brought them back and put them in, and didn?t charge me. They have been so nice to me. I would rate them highly and would continue to use them in the future.
Description of Work: When my husband and I bought the house about 8 years ago, we used Quality Heating & Air Conditioning to put in a heat pump. The last time that they came out was to fix - or replace - my hot water heater which was messed up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Jesse N.
05/2009
2.0
heating & air conditioning/hvac
  + -1 more
Disclaimer: As a submariner, I work on both electrical and refrigeration systems. Bottom Line Up Front: I have a heat pump that vibrates when it's cold (~30F and lower) outside. This makes the in-house air handlers put out noise that is distracting during the day and impossible to sleep through at night, so I have to get up or turn the system off (in winter!). To compound the issue, one end of the house is always cold, while the bedroom is a sauna if I leave the unit up there on. While several issues have been found, the major problems have never been fixed over 8 separate service visits. I wish I'd never installed the bloody thing. Long Version: I have a 900sqft house with one upstairs bedroom that when I bought it had electric baseboard heating and no insulation. Got it insulated and then, to further lower my 300+ winter electric bills explored getting a heat pump system installed. Got quotes from 5 different installers, including another that does Ductless Installs (LG, not Fujitsu). Since the house has no existing ductwork, going with the Ductless system seemed like a good idea. Installation took two days, and with the exception of damaging the insulation in the attic doing the install, appeared to go well. Installers were pulling out of the drive the first time it made "the noise". Put up with it for a bit, as the weather got colder, the noise got worse and the inadequate heat in the kitchen end of the house became more obvious. At the point at which it woke me up twice in one night and I had to turn it off, I'd had it. Did a visual inspection of the unit, noticed refrigerant oil leaking out of one of the lines. Put in a service call, guy came out, got it to make a bit of noise, put rubber pads under the compressor and tightened the fittings. Got colder, noise continued, leak continued. New guy came out, heard the noise, but was convinced it was the air handler fan (even though it makes it when the air handler is off), but did determine that the leak was from a cross-threaded fitting. Had to come out on second call, but reworked the fitting, no more leak, noise persists. Same guy, next call, after several hours on the phone with the factory, determined that two of the wires were cross-connected. (Signals from the bedroom unit going to living room connections, vice versa) Fixed that but noise continues. (Now January) As weather got warmer, became harder to get noise during the day due to being warm. Same thing for lack of heat in kitchen. 2 additional calls and one missed call (truck broken) have not remedied the issue. I recently found out that I will be stationed here for another 3 years which I am happy about, but not about staying with this system! To give the company fair shake, while they did make some mistakes during the install, they have worked hard trying to fix it. But since these systems rarely cause problems, they have little experience troubleshooting them. Bottom Line: Don't go there.
Description of Work: Installation of Fujitsu Ductless Mini-Split heating system consisting of outdoor heatpump, 2 wall mounted air handlers and one in-attic air handler. Follow-on troubleshooting and service of same.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
4.0

$10,200

Response from Quality Heating Electrical & AC
At the time of the Member's installation, the Fujitsu Mini- Ductless was fairly new on the market. Our Tech's did all they could to make this customer as happy as possible. Even the Fujitsu Rep's could not figure it out! There have been major improvements made in the design of these units. I will be sending the Member a letter to be sure that he is still satisfied with his system. Deb Kraft - Office Manager

07/2005
3.0
heating & air conditioning/hvac
  + -1 more
THE ACTUAL INSTALLERS WERE PUNCTUAL. I LIKED THEM VERY MUCH. THEY DID EXCELLENT WORK. THE COUNTY INSPECTOR HAD NO PROBLEMS WITH THEIR WORK AT ALL. THE ESTIMATOR, THOUGH, IN THE BEGINNING COMPLETELY LOST OUR PACKET AND NEVER RETURNED OUR CALLS. HE JUST DROPPED THE BALL. I AM HAPPY WITH THE OVERALL PRODUCT AND END RESULT.
Description of Work: THEY RAN A GAS LINE TO A SECOND BUILDING ON OUR PROPERTY FOR A NEW HOT WATER HEATER AND A JACUZZI.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0

Yes, I recommend this pro
$1,500

Response from Quality Heating Electrical & AC
Appreciate the good words regarding our install. The estimator for this job is no longer with the company. We have a very reliable and qualified staff of "Comfort Consultants" to serve you.

MELANIE P.
04/2005
4.0
heating & air conditioning/hvac
  + -1 more
QUALITY AIR CONDITIONING ARRIVED ON TIME AND WORKED QUICKLY. THE ONLY COMPLAINT I HAD WAS THAT THEY RAN A PIPE ACROSS THE ENTRANCE OF A STORAGE SPACE, SO THAT THE ITEMS STORED COULD NOT BE REMOVED. THEY RE-ROUTED THE PIPE WHEN I SAID IT WAS UNACCEPTABLE, BUT IT WOULD HAVE SEEMED OBVIOUS NOT TO PUT A PIPE ACROSS A STORAGE AREA THAT HAD STUFF IN IT.
Description of Work: INSTALLATION OF A NEW NATURAL GAS FURNACE, AN ELECTRONIC AIR CLEANER AND AN AIR CONDITIONING COIL.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$4,919.58

MELANIE P.
03/2005
5.0
water heater repair
  + -1 more
QUALITY HEATING WAS VERY RESPONSIVE TO OUR NEEDS AND VERY WILLING TO WORK WITH US TO ENSURE WE WERE HAPPY WITH THE RESULT. THE WORK WAS DONE VERY QUICKLY AND EFFICIENTLY.
Description of Work: REPLACE EXISTING NATURAL GAS WATER HEATER WITH 75 GALLON NATURAL GAS HOT WATER HEATER.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,238
    • 1
    • 2(current)

Contact information

9960 Silverdale Way #14, Silverdale, WA 98383

http://heatingwithquality.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
Closed

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Water Heaters,
Electrical

FAQ

Quality Heating Electrical & AC is currently rated 4.2 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 4:30 PM

Tuesday: 8:00 AM - 4:30 PM

Wednesday: 8:00 AM - 4:30 PM

Thursday: 8:00 AM - 4:30 PM

Friday: 8:00 AM - 4:30 PM

Saturday: Closed

Quality Heating Electrical & AC accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Quality Heating Electrical & AC offers free project estimates.
No, Quality Heating Electrical & AC does not offer eco-friendly accreditations.
No, Quality Heating Electrical & AC does not offer a senior discount.
Yes, Quality Heating Electrical & AC offers emergency services.
Yes, Quality Heating Electrical & AC offers warranties.
Quality Heating Electrical & AC offers the following services: HVAC sales, installation & repair, HVAC system, water heater, tank-less water heater, ductless, gas heat, oil heat & mini ductless.

Contact information

9960 Silverdale Way #14, Silverdale, WA 98383

http://heatingwithquality.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
Closed