Quality Heating Electrical & AC

Bad he lied to me and try to charge me to much

The furnace diagnostic went fine, the tech was on time and showed me what I needed to know. He put a sticker up on the furnace but forgot to write the date and what he did. The quote was a different matter, the representative was 20 minutes late. She went thru the house collecting information, left saying she'd have a quote back to us soon, but we never got one. When I called to ask about it, the representative that came by had left the company and no one had our information. What's more, no one had let us know any of this. They offered to send out another rep to do another quote, but I declined.

This company was out three times to fix work that was done incorrectly the first time. The technician didn't seem to know what the actual problem was and convinced me to replace several parts amounting to a lot of money. The issue was never fixed, he came back out and still the problem consisted then the owner came out. The issue was never resolved in the end and when I called back to inquire about solutions the customer service I was given was horrible. In the end my furnace is costing me more money than had the technician from this company was competent enough to know what and where the issue was. It seems as if it got worse and my bills have doubled.

Chris was actually ahead of schedule and he was courteous, professional and very helpful. He diagnosed the problem presented corrective action and potential estimate. He made sure I was apprised of everything he was doing. I am totally satisfied with his work. May need to work on his housekeeping skills a little;>)

Had hard time getting appointment scheduled, had to take 1/2 day off, waited and they called 30 minutes after the "window" be told running late have to reschedule....no offer to try and accommodate my work schedule and had to take another 1/2 day off. The technician arrived, was pleasant but could not figure out location on furnace of my filter? Showed him and then he came back up and said did not have correct filter... Reminded him I used this company every year and they know what size filter I need. He said he would let me know when he had one and call me back. Waited 2 weeks, called company and was told have to pay another fee if I wanted them to come out and install the filter...I explained issue and was not provided any compromise. Will be using new company - cost me a day of vacation and still never got what I had already paid for.

A challenging job due to a tight installation space, open beam ceilings, and the need to add a new electrical panel. Plus, the power went out and they had to rely on flashlights and headlamps! The entire crew was very professional, efficient, and polite (sorry, Arron, about my dog eating your lunch). Their price was very competitive and there were no hidden costs. The 3 installers and 2 electricians worked quite well as a team. The foreman (Arron) and the field rep (Tory) made sure I was aware of and involved in each step of the process. The new system works wonderfully and we like the option of just using the air handler blower to circulate the warm air from our basement wood stove. I would unequivocally recommend them to anyone needing a new heating system.

Four different service personale came out to investigate the issue, each one being more intuitive, until finally one of the owners came out to investigate and pinpoint the issue and fix the problem with the furnace. They were extremely service orientated, cost conscious, polite, and efficient professionals.

They showed up early, stayed a bit longer than they their estimated time, and stuck to their estimate. They were courteous workers. They were skilled and did a great job.

Showed up fast to trouble shooter problem found problem they ordered the parts then wrong parts waited a week longer for right parts the installed the new parts then said you need new thermstat so I had to buy new one but all is working great

There have been on-going issues wherein they have told me verbally that it was not installed properly (person no longer works for them), it was then not serviced properly and it failed twice in below freezing weather. The compressor had to be replaced twice because the equipment/parts were not serviced, replaced or installed properly. During a year and a half+ of multiple service appointments, I was told each time that there was no charge due to the warranty or the service agreement. Subsequent to the last service appointment, I received an Invoice for $2700+ and then that was revised to $1700. I called, sent letters and e-mails and received no response from the company. They are continuing to send an Invoice or Statement and because it was backdated to start, is naturally recorded on their form as past due. No one has called or made any effort to answer my questions or provide the copies of the service call reports that I requested. The owners of this company and some of the employees are unprofessional and dishonest. I strongly believe that they are using unfair and deceptive practices. Having never said anything or even mentioned charges, it is unprofessional, unethical and wrong to attempt to create a case after the fact to get me to pay another $1200. I have already paid $6300+ to the contractor, who paid Quality. I don't know what was paid to them, but this unit and the service provided are not worthy of any additional funds. I would be wary of doing any business with this company. I have sent a complaint to the BBB in the hopes of resolving the amount in dispute. I have also provided copies to Matthews Energy Services, and will file a report with Consumer's Checkbook, the Attorney General's Office and RePower Bainbridge (Positive Energy) if I can do that on-line.

Replaced defective electric water heater. One day job. Done right and on time. Professional plumber removed old unit put in new unit and cleaned up. Everyone was professional from the sales people to the plumber. Great job.

I had purchased a three year plan early in 2012 for the furnace. I recently sold my home a had only a week to comply with the inspector's request of having the furnace and gas fireplace serviced. I called Quality and they told me that I had two years left on my contract and that they would come and do both the furnace and fireplace. I would not have to pay anything since I had the two years left, they would count the fireplace as service for the furnace! Sam came after hours to do the work so that I could have receipts before the house closed today! They do great work and go out of their way to help the customer.

Alan, the technician arrived on time and proceeded with the inspection/cleaning but determined that a critical part needed for the fuel line had to be replaced. He didn't have the part and left to see if he could find it; thought it would take about an hour before he'd be back. He wasn't able to find the part but would continue the search and someone would come out the following day to install it. The next day, Michael, one of the company owners came out and installed the needed part, finished the inspection and fired up the furnace. In the course of talking about my furnace with Michael, he was very informative about the age of my furnace, its current condition, and things I should watch for. I also discussed with him an ongoing challenge we have with how cold the upstairs master bedroom gets in the winter and he suggested portable radiators, which I'd never considered. Since that time I've purchased one and am delighted--we no longer need to overheat the downstairs to try to keep one upstairs bedroom comfortable.

My 16-year-old electric furnace wasn't heating and had blown a circuit. Since I'd only bought the house recently, I didn't have a service record with anyone and didn't know who to call in the area, so I looked up the service provider who'd last worked on the machine according to the service tag. Although they had a B rating here, I figured I'd give them a chance and I'm glad I did. Initially the phone call for service was a little strange, since the clerk on the other end was new and a little unsure what to do, but we got it straightened out, her supervisor called back, and said she had a technician in the area who would be free about 1 pm. This was 11:30 am. I accidentally gave the wrong address and when I called back to correct it, everyone was very pleasant. Sam, the tech, arrived a little past 1, had no problem finding my house, and got straight to work. Found the problem--a bad homemade repair to the circuit breaker by the previous owners of the house--and fixed it in minutes. Then he ran some tests to be sure the furnace was running correctly and not overheating or shutting down. He even helped me re-program the thermostat and change the filter while he was here. Then we talked a bit about the age and condition of the furnace and I agreed to a short-term maintenance agreement with a prepaid tune up for the furnace so I'm covered if anything else goes wrong. The cost for all services and the agreement was fair and the work was fast, neat, and well-done. Sam was pleasant but professional and even my dog liked him. I'm very pleased and I wasn't expecting to be, to be honest. I usually have a terrible time getting people to come out to our tiny town and do work at all, much less at a decent cost and so quickly. I'll definitely be calling them again when needed.

It took them quite a while to fix their problem, then it started leaking, which they tried charging us for, and I called them up to tell them that they could not charge us for a problem created by them, and then they sorted out. Their sales person was really knowledgeable, it had a mix of qualified people and some not so qualified people. The older people were more experienced. They did solve the problem, it was just the amount of time that they took. The guy had left a vent valve slightly open and so there was a leak and they just needed to tighten the valve, for which they wanted to charge us an extra 140 Dollars. My heating is a complicated heating system and so I can't hold too much against them, but they would do a really decent job on a regular heater. They were pretty good at responding to questions and complaints on a rapid basis. The bill that they sent me really fired me up, they did sort it out, but if you didn't know about water heaters and the valves, somebody could have paid the bill.

From Adam providing the estimate to Greg installing the system, I was confident of their abilities, understanding of the tankless water system and customer service practices. I had interviewed and had estimates done by no less than four other companies. Quality was the last to give me an estimate because the other companies either were too expensive or didn't seem to have figured out how to vent the system and follow all building codes. They usually left with a "I'll have to do some research." Quality didn't have to do more research. I learned a lot about the system from talking to many estimators, so I knew what I wanted to hear. Quality met all the criteria I was looking for with regard to price and knowing what to do. Adam brought up issues with the well system I was on and how it worked with the tankless water heater, which I had heard from others before, but he seemed to understand what to do about it, unlike many other installers. Greg did a great job installing the system. He did not leave anything for me to clean up. He came back to tweek it a little the next day, because he had gone home and thought about how an issue he had encountered. Adam came back two weeks later to check I was happy with the system. I will most definitely use them again, as my furnace is 20 years old........

This was a very difficult job because the old furnace was in a hard to get to location. Workers arrived early and were courteous and professional. They were able to accomplish the job in spite of the difficult working conditions. The job was professional and done in good order and time . Reviewed the function of the furnace and thermostat prior to departure. Cleaned up and left work space in good order. About 2 weeks after installation Tory Conklin came back to confirm that everything was in working order and to thank us for doing business with them.

Our property mgr. advised us to call Quality Heating when the furnace in the home needed replacing. They installed a new Carrier furnace (at a very fair price) which seemed to work well for 1 year, but had problems with drainage from the condensing unit, and required a service call when it stopped working in midwinter each of the subsequent years. As the service calls accrued we asked why this repeating issue could not be solved. We were advised that the mfr. had learned of the problem but had not contacted the distributors or installers to let them know of it. Apart from this message from Quality we were baffled as to why, as installers, they would not have identified the issue with repeated service calls to our home, or advised us about finding a solution that would have prevented these midwinter failures. The accrual of service calls in the years following installation of the furnace put its overall cost to us in the neighborhood of $2700, much more than a new/recently installed furnace should have cost. Eventually, we turned to another HVAC installer to resolve the problem. I must say that while Quality Heating was not able to satisfactorily solve the problem with the furnace they were always nice at the times I called upon them, and even provided supplemental electric heaters each time the furnace failed. As a consumer it is hard to know whether the fault rested with the furnace or its installation, but I expect the situation could be attributed to lack of oversight in both camps.

Overall I feel that the experience we had with Quality Heating was great! We would recommend them to anyone. They were very professional and we feel they gave us good solid information on what kind of heating system would work with our house. We are very happy with our heating system and have not had any problems.

Was selling the house and this was one of the asks by the buyer. Called Quality - they came out promptly brought a team, actually. Got it done in no time.

Had a re-power assessment, needed to replace both units & they were leaking carbon monoxide quickly replaced water heater next day & furnace look later, very efficient, friendly and professional. Filled out paperwork for rebates & added an extra rebate receptionist Kathy extremely helpful & pleasant.

Overall excellent. The service call (to confirm the broken 24 year old furnace was too old to be economically repaired) was very prompt and once I selected a replacement, the installation was also very prompt (important since it was still quite cold in February). The installation was fast, very neatly done and I have had no problems at all in the six months since installation.

Quality Heating & AC installed a Fujitsu mini-split heat pump on the main floor of my house to replace the oil fired radiant infloor system the house was built with. The house is now warmer than it ever was before, is all electric and uses very little power. I'd had another company give me an estimate, but the system they proposed reused the infloor tubing and was very expensive. Adam Derr, the Quality Heating salesman, came in for a competing offer and told me that the other proposed system wouldn't work with my type of infloor heat. I double checked with the distributor and he was right. I would have spent far more money on a system that wouldn't have worked if Adam hadn't caught the mistake. They installed a mini-split system instead, which works fantastic. The only problem we had was that the remote control thermostat wasn't accurate and kept the house too warm, but they installed a wired remote with weekly timer and it all works flawlessly. This then caused the basement to be too cold, as it had previously been heated by waste heat from the oil boiler. We knew that would happen. We were so happy with the system on the main floor that I called them for a mini-split in the basement. Adam gave me an price, but then I happened to have another local installer over for something else and he offered to do the job. When I told him the price from Quality, he declined to even give me a bid. He said he couldn't match it. I now have a second mini-split in the basement that works equally well and just sips the power.

"Was" a long time customer of Quality Heating. Had the pilot light on our gas water heater go out and upon re-lighting it, would not stay lit. I concluded that the thermocouple needed to be replaced. Problem is, that I had to head out to work so I gave Quality Heating a call to replace it. I told them SPECIFICALLY what we needed done (replace thermocouple) when I first called them, including the brand, size and model number of our water heater. I did NOT call and just state we have "No hot water" as written on our service receipt as the reason for visit. After the technician left, I received a call from my wife telling me they charged her over $234.00 to replace the thermocouple. An $88.95 charge for "Diagnostic Analysis" which was NOT needed since I specifically called them to replace the thermocouple on a Whirlpool 40 gallon water heater - model # BFG2F4040T3NOV. Then an additional charge of $127.00 to replace the thermocouple. The technician was here a total of 30 minutes to replace an $8 part (retail price). Now, I realize that a mark-up of parts is to be expected... a 100% mark-up on a part would even be understandable... they gotta get their cut and rightfully so. But unless their going shop rate is about $400/hr, I don't know what they were trying to (did) pull with this price tag. I called to speak to them for an explanation and the ONLY explanation I could get was "Sorry... that's our flat rate for doing that.". Would not address the point about the "Diagnostic Analysis" charge when I specifically told them what I needed done. Would not break down the part cost and labor cost. She couldn't care less. I asked to speak to Scott, their company "President". I was told he was in a meeting all day long. I then asked to speak to either Mike or Bill, the two company "Co-owners". I was told they were ALSO both in a meeting all day long. Since I was not referred to anyone next in line of the management chain, I can only assume no one is running the place or assigned to handling customer issues in their absence. Bottom line: Unless you are knowledgeable in what services normally cost and can be there on-site to keep them honest... do NOT trust them to provide an honest price and service to an unsuspecting member of the household who may not be as "in the know" when you're not there. And definitely don't expect them to give a hoot or address a concern like this once they have your cash. Oh... and by the way... to the folks at Quality Heating that will read this: That $8,000 bid you gave us for our ductless heat pump system for our home we're remodeling and adding on to... throw it in the trash can. We'll be going to your competitor for our new heating system as well as any further service calls such as this.

The representative came and took a look at the area and provided an estimate. He gave us options and he financing options as well. It didn't take as long as I thought it would. It took only a couple of hours and it was actually a lot quicker. They didn't actually give me a certain time frame. They did say that it was going to be within one day. They stuck to the estimate. We didn't do too much of shopping, but did shop around a little bit and their price was good.