Response from Nice Moves Moving LLC
I'm sorry that this member felt they had a poor experience. There are a number of factors that made this gentleman's move more complex and time consuming than one would be imagine based on the size of his place. 1. Preparation - The initial order for this move was a 1 bedroom apt to move from a downtown high-rise to storage. 1 week prior to the move, that request changed to add packing of 10 wardrobe boxes and for us to supply said boxes. 2 days prior to the move, the request changed again to add packing of the kitchen. When we arrived on the site, nothing was packed or organized and we were requested to do the entire pack and provide all necessary materials. This created obvious challenges as were weren't prepared for a full pack and did not have necessary materials on hand. 2. The Pack - The clients belongings were going to 2 separate locations. There was no clear cut division or marking in any room, drawer, or cabinet that distinguished what was going where. Without a clear division, every drawer we opened could be 40% one location and 60% to the other and we can't know that information without asking. We had to essentially ask about the destination of every item before it went into a box. We were also requested to organize the apparel in a particular order prior to packing and to wrap each shoe individually. all this organization takes time, and much more than would be typical. 3. The Location - They were on the 14th floor of the condo building in Downtown Seattle. In conversations with the client, we were told that there was a loading zone available for us to park in that was close to the lobby. Upon arriving this was no the case. The loading zone was not a reserved space and was occupied when we arrived, the space was also too small for the moving truck. This left only the option of parking illegally in a pay lot that was behind the building, across 6 spaces. From the front(where the loading zone was) the carry distance from the elevator to the truck was approx 150ft. From the back(where the truck was parked), the carry distance was approx 250ft. Add the elevator and key-fob entry at all doors and you have many obstacles that make loading time extend much longer than one may think. 4. The Bottom Line - For the best results from your moving experience, we all need to work together. We as your movers don't know what your plans are for every item to be moved and won't remember 100 small details without asking multiple times. Having well communicated intentions and clear-cut organization prior to our arrival will expedite your move and save you $ overall. Having been in business for 15 years, I understand that I won't be able to please everyone all the time, though I do strive to do so and so does my crew. Please consider our other reviews.