Fischer Plumbing & Heating

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I used Fischer Plumbing.

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The plumber came as expected and performed the work in a quick and timely manner!

I thought I called a company that I had used before. Instead, a representative from Fischer showed up. He looked at the drain, told us he could fix it and the work would be approximately $100.00. So, we told him to go ahead with the work. When he was done, he left an invoice with us that my husband signed that described the work he did, and the price on the invoice was $103.36. We tried to give him a check right then for the job, but he said that was not the policy and we would be billed for the work. When we received the bill a few days later it was for 60.00 more than quoted. When I called to inquire, they said that was the charge for coming out to our house. They never told me about this charge! I think it was sneaky to not collect for the work at the point of service, then charge more later. Well, after several phone calls to the accounting manager we got the 60.00 fee waived and we only paid for the work. I would NOT use this company ever again!!!

They were fast, polite, etc. The guy told me how to create a better seal with plumber's putty, but basically, he had a large enough channel pliers to grab the huge nut under the drain and tighten it. It was an expensive lesson. $60 just to show up, plus 15 minutes.

THE PLUMBER WAS PRECISELY ON TIME, GAVE ME AN ESTIMATE OF THE TIME HE THOUGHT THE JOB WOULD TAKE, AND DID THE REMOVAL AND INSTALL WITH NO PROBLEM. HE WAS VERY POLITE AND UPBEAT, AND LEFT THE JOB SITE CLEAN AS A WHISTLE. I WAS VERY IMPRESSED WITH THE COMPANY.

DENNIS GOAD WAS VERY PROFESSIONAL AND TOOK TO TIME TO TRULY FIND THE SOURCE OF THE LEAK. THE LEAK WAS FIXED AND FORTUNATELY IT WAS MINOR.

VERY PROFESSIONAL, EXPLAINING EACH STAGE OF THE COMPLICATED REPAIR. VERY COMPETENT CREW, WORKED QUICKLY USING ALL SAFETY PRECAUTIONS. HAVE USED THEM FOR 30 YEARS ON ALL TYPES OF PLUMBING JOBS FROM ROUGH-IN TO SERVICE TO LARGE SEWER REPAIRS.

THEY DID A GREAT JOB. THEY RETURNED MY CALLS PROMPTLY and SCHEDULED THE WORK SOON, UNLIKE OTHER PLUMBERS. HOWEVER, THEIR BILLING WAS NOT VERY SPECIFIC.

THEY DIDN'T REPACK A LARGE AMOUNT OF THE DIRT THEY HAD EXCAVATED WHICH LEFT LARGE SINK HOLES IN MY FRONT YARD AND EVENTUALLY CRACKED MY NEW CONCRETE WALKWAY. THE BIGGEST DISASTER, HOWEVER, WAS THAT THEY DIDN'T GRADE THE SEWER PIPE CORRECTLY AND SEWAGE WILL BACK UP AND EVENTUALLY OVERFLOW IN MY HOUSE. WHEN I COMPLAINED, FISCHER PLUMBING SAID THEY WOULD 'FIX' IT FOR AN ADDITIONAL $3000. I HAD TWO INDEPENDENT PLUMBERS COME IN FOR 'SECOND OPINIONS' AND BOTH SAID THAT CORRECTLY GRADING THE LINE ON A HILL IS A BASIC DEMAND OF THAT PARTICULAR JOB AND FISCHER PLUMBING HAD MADE A MISTAKE AND SHOULD CORRECT IT.

THEY GOT THE JOB DONE IN A REASONABLE AMOUNT OF TIME. HOWEVER, THERE WAS A LITTLE BIT OF WAIT ON THE BILLING. FOR THE MOST PART, IT WAS ALL PRETTY POSITIVE.

VERY PROFESSIONAL, POLITE, CLEAN. CAME ON TIME, DID THE WORK WELL AND IT HAS HELD UP. GAVE GOOD ADVICE AS WELL. THE MAN WHO DID THE WORK HAD BEEN WORKING FOR THE COMPANY FOR MANY YEARS.

VILLAGE PLUMBING WAS PROFESSIONAL, ON TIME, WORKED QUICKLY, APPEARED KNOWLEDGEABLE, HAD TO ORDER PARTS AND WERE VERY QUICK IN RESCHEDULING AND GETTING THE WORK ORDER FINISHED.

THE VIDEO WAS OF THE WRONG SECTION OF THE DRAIN AND DIDN'T DIAGNOSE THE AREA REQUIRED TO REPAIR. THE DRAIN LINE FLOWS BETTER BUT IS STILL SLOW. THEY PROVIDED AN ESTIMATE OF FUTURE WORK BUT WE WILL GET MORE ESTIMATES.