Empire Today®

Description of Work: Remove and replace existing carpet and pad.

Description of Work: They installed a carpet.

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Description of Work: Our hardwood floors were installed quickly. The employees moved the furniture, removed the carpet, installed the new flooring and cleaned up once they were done. They did a fantastic job! I would recommend them for all your flooring needs!

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Description of Work: We needed carpet done quickly within a very small window of time. Empire was able to provide us with a good quality carpet, installed within 2 days. The installation was well done. My only complaint, and it's very minor, is I wish there had been more color & style choices. Other than that, we would use Empire again in a heartbeat.

Description of Work: my landlord had carpet installed by empire a year ago. the seams were visable from the beginning and 8 monthes later the seams are freying and separating. I let the landlord know and I don't know if empire was ever given an opportunity to repair or replace. in my opinion though the product and installation were very poor quality wich reflects on the company as a whole.

Description of Work: Pulled carpet thoughout house and replaced carpet in living and dining rooms and laid vinyl in 2 baths.

Description of Work: Let me preface this by saying it is only my personal opinion but the facts are true. The installers of our hardwood floors were excellent, professional, hardworking, and efficient. They finished on time and cleaned up perfectly. The floors look fantastic. The sales experience was absolutely terrible with a salesman, Paul Wickswat, who either doesnt know what he is doing or is an unscrupulous scoundrel who pupposely misstated the quote and signed us up knowing we would have to pay more. I feel it is the latter. The price initially quoted was a little over $6K and we ended up at $5K, then found out that when the installers took one look at the floor, the price would go up by $1200. I got on the phone and ended up with an increase of $400, and only agreed to that because the entire installation crew was here to do the job. He also led us to believe that the wood would be an exact match to our existing hardwood. Nope. Not even close. Had to get the rest of the floor redone then. All I can say is WATCH OUT!! Too bad you cant just hire the installers and not go thru Empire!!

Description of Work: Purchased and installed new carpets.

Description of Work: I received a quote for about 1200 square feet (two-thirds carpet one third LVT - roughly $11,000)). I scheduled the day before and the salesman arrived 20 minutes early. The problem I have with Empire is that they seem to be totally secretive about the details of the products they actually sell. What is LVT? According to the salesman it's 90% limestone. Good luck finding that in writing anywhere. The sample board says it's vinyl. The carpet I picked says 20 year warranty. Where is that warranty in writing? The salesman couldn't provide it and wouldn't commit that they would bring me a copy. I spent hours searching their website and then the web in general. I also could find no info on what LVT actually is. The product info section of their website contains no actual product information. Their sample boards lack many of the critical details like twist. Although their website advertises up to 60% off selected products right now, there was never any information provided on which products exactly were on sale. It seems that 6 lb carpet padding is the best they offer. I quickly found that I could get much better padding from competitors. Also I wanted nylon carpet but the salesman didn't show me any nor did he explain that they in fact do have nylon carpet or suggest that a play room is not the ideal place for polyester carpet which is more crush-prone. I called my salesman and cancelled the LVT within 2 hours of him leaving. Several hours later I cancelled the carpet and also faxed in my cancellation form. His supervisor called me later that night and tried to talk me out of cancelling such a larger order, saying he could show me where the warranty info is buried on their website and telling me they do in fact have nylon carpet. I downgraded my rating after subsequently receiving an installation confirmation e-mail the next morning for the LVT. When I called customer service I found that my orders had not been cancelled. This is totally ridiculous. I cancelled so quickly that the orders should never have even been placed. Customer service told me that the LVT was special order. Odd that the salesman told me everything was in stock. Regardless they gave me cancellation confirmation numbers and said they would send my deposit back within 15 days. It better show up or this rating is going to get even worse.

Description of Work: Replace family room carpet and padding.

Description of Work: They took up our carpet in our family room and living room, tile in our entryway, and tile in front of our fireplace, and replaced it all with laminate flooring. They also covered the step down into the family room and trimmed all of the areas of both rooms with new laminate baseboards. They moved all of our furniture and put it back when the job was done.

Description of Work: I had an approximate 550 square foot area that I needed to put flooring in (old carpet was already torn up). I called Empire to get a bid, since they had a 50% off sale on laminate flooring. Even with half off, they wanted over $9000 to put laminate flooring in, that is crazy.

Description of Work: They sent me an email saying they would give me 50% off on laminate flooring. I contacted them for a second estimate regarding laminate flooring installation. The second flooring bid was $6000 more than their first bid.

Description of Work: Empire today replaced the wood laminate in our entry way, the slate-look laminate in our kitchen and the carpet in our family room. They tore out all the old floor coverings, fixed any minor defects in the floor subsurface, and installed new flooring. They also hauled away all the old flooring and left the area neat and clean when they were done. The installation was handled with Empires "next day" service, we ordered the flooring on Friday and they were there on Saturday morning to begin the installation. The size of the job and a couple of complications required a two-day installation which worked out well.

Description of Work: They put in wood-like floors.

Description of Work: Removed, hauled away, and replaced carpet in two rooms and one flight of stairs.

Description of Work: WE CONTACTED THEM BY WEBSITE AND THEY SENT A REPRESENTATIVE TO COME OUT TO THE HOUSE AND SHOW US THE CARPETS THEY HAD. WE CHOSE THE TYPE, STYLE, AND COLOR RIGHT IN OUR LIVING ROOM. THEY CAME THE NEXT WEEK, PER AGREEMENT WITH US. THEY NORMALLY WILL COME THE NEXT DAY. WE WERE UNABLE TO BE HOME. THEY CAME IN, MEASURED, CUT AND INSTALLED THE CARPETING FOR A GUEST ROOM. THEY ALSO REMOVED THE OLD CARPET FOR US SO WE WOULDNT HAVE TO.

Description of Work: THEY CAME IN AND HELPED MOVE THE FURNITURE, RIPPED UP THE CARPET, HAULED IT AWAY AND INSTALLED NEW CARPET IN LIVING ROOM, FAMILY ROOM, 3 HALL CLOSETS AND THE MASTER BEDROOM.

Description of Work: WE HIRED EMPIRE TODAY TO INSTALL CARPET IN OUR RECREATION ROOM IN OUR NEW HOME.

Description of Work: THEY CAME ON TIME AND DID AND EXCELLENT JOB. BUT THE INSTALLATION TOOK TWO DAYS INSTEAD OF 1 AS PROMISED.