DIAMOND KITCHEN & BATH LLC

Excellent! Brian was wonderful to work with and did a top class job with our kitchen remodel. Brian met several times with my husband and me to talk about the project, design, and price. This was all prior to signing a contract. It was Brian's willingness to walk through all our questions and provide sound advice that set him aside from his competitors. Brian took the time to meet with us on a Saturday to look at cabinets and granite. Once we decided to work with Brian, Brian was able to start the project within the week. He was very clear on what we needed to do (i.e. pick out kitchen sink and cabinet hardware, etc) and when he needed those items. Brian and his team got started on a Sunday and worked a solid 12 hours a day for about 6 days. Brian was always on time and was respectful of our space. He asked to keep a few of his tools onsite, which was fine with us. He made sure to set the tools aside at night, and to thoroughly clean his workspace each night. Though Brian worked until late (7pm) most nights, we were thrilled that he was able to finish the project so quickly. After all, a kitchen remodel is not something you want to have drag on. Brian was very thoughtful about this and did everything in his power to expedite the process, while still respecting our time and space in the meantime. Brian was also very kind to our pets. We have a dog and cat that were in the house most of the time during the remodel. Brian and his team made sure the pets were safe and taken care of while they were in our home. We trusted Brian - that's the short of it. Brian made sure to call us any time he had a question or concern. We have worked with many contractors over the last few years and it's surprising how many of them make decisions without consulting the homeowner. Brian did not do this. I received a status report each day and when a question came up that we had not already agreed on, Brian called and we sorted it out before he proceeded. Brian was awesome because he was able to provide his own great ideas but he also was willing to work with us to really get the look we wanted. We had found some recycled aluminum backsplash tiles that we thought were industrial and beautiful. Brian was happy to install these for us. The tiles all had a different finish which required artistic decision making in where to place and space the tiles. Brian did an amazing job! The backsplash is truly one of the most beautiful parts of our kitchen. It really shows Brian's attention to detail and artistic ability. We would recommend Brian to all our friends and family. You can trust him to provide excellent customer service and top notch quality installation and design. We couldn't be happier with our new kitchen. And Brian made the entire project enjoyable for us.

They remodeled 5 bedrooms and 3 bathrooms and my kitchen too. Brian is the current owner and he is a croak .He is unreliable, he is not trust worthy, he does not pay his sub contractors and he does not follow through. Sub contractors do not like to work with him. He should be avoided at all cost. He hasn t paid one of his sub contractors and I hired an attorney to pay the sub contractor.

I didn't receive a quote and I incurred costs of $67.00 for the missed appointment with the Designer, and approximately $20.00 for the plan sheets I provided.

This was a difficult job. Our home is over 50 years old and the old shower was leaking and we had extensive rot in the framing. The tear out required hauling out all the old tile, wall board and framing from a basement location through the house to the disposal unit they set up outside. Brian made sure all our floors were protected and did everyting possible to minimize the dust. Brian worked with me to create a new plan for the bathroom but when we opened the walls we found pipes from upstairs that prevented that plan. Brian was very flexible and innovative and modified the plan to incorporate the features of the original plan without having to rebuild the entire plumbing scheme from upstairs. Brian and I worked together to pick out the new floor tile, shower material, sink and vanity. He listened to my ideas and incorporated them into the plan. He created a real custom job not just some "cookie cutter" standard installation. As an example he made a cherry wood box that he inserted in the wall by the toilet for the TP holder. Brian really transformed what was a dated, unattractive, dingy bathroom into a bright, warm and very functional bathroom. We have another bathroom that needs a remodel and we plan on using Brian for that one too.

Brian said he would e-mail an estimate in a couple of days. I never received a bid from him. I tried contacting him through e-mail, again, asking for his estimate. To this day (about three weeks later and the job is finished), I still haven't heard from him.

Colton was late for our appointment, so I called to check and he had completely forgotten. Very apologetic and rescheduled for same time next day. He arrived promptly. Spent about an hour learning what I was looking for, measuring, and explaining how Diamond works. Since they don't have a showroom, he said he would send me (with guidance) to specific plumbing & tile showrooms so that I could pick out exactly what I want. Friendly, knowledgeable, garrulous. Promised to email bid in about a week. It arrived in 10 days, with pretty good summary of what we had discussed, and estimated time-line for 13-15 days. Price of $17,650 included only labor and rough-in materials, as price of tubs, tiles, etc. is highly variable. While I liked Colton, his estimate was significantly more than the two other estimates I received, both from reputable companies with likeable representatives.

Brian kept all his appointments, including the trip with us to pick out a vanity, granite counter top for the vanity, fixtures, and tile. He had suggestions along the way, which was very welcome, but was never pushy about it. When work began (on time), the areas seeing heavy traffic was well protected at the beginning The work went very smoothly through the entire job. Workers showed up consistently and were very professional. One of the more outstanding parts of the work was the attention to detail. A timer on the fan instead of a switch. A door stop to prevent the door from hitting hardware we wanted behind the door. Checking with us to make sure we didn't want to change our mind on vanity hardware, among other things. It showed that he was thinking about how well everything worked, more so than what was written in ink on the paper contract. We were extremely happy with the performance of the work and the end product. We enjoyed the amount of input we were able to give along the way.

We were very happy with the work. The individual we worked with was very accommodating and I trusted him completely, to the point where I actually gave him a key. He was honest, efficient, and an obvious professional.

They were prompt, clean, and on time. They are very trustworthy. We are going to use them again in another home that we have. I am already using them again and would recommend to others.

Left messages and email to request a bid. Never heard from them.

Everyone warned us that this massive remodel would kill us, but Cotton made it go smoothly and we were so pleased to see how happy he was as it turned out! We are ecstatic about it and appreciate his staying in touch with us to be sure everything stays to our satisfaction.

Our total kitchen remodel was: 1) On Time, 2) On Budget, and 3) Quality Workmanship. Our contractor, Colton Gray, and his main man, Sean Carlstrom achieved all three, in true form. Diamond Kitchen and Bath = A+.

We tried to get Brian to come back and give us an estimate after he took a look at the kitchen and what we wanted done. He said he'd get back to us in a couple of days. When we didn't hear from him, we tried repeatedly to get hold of him by telephone; we left messages and he didn't call us back. Estimated cost was $20,000.

Colton worked hard. He stayed on the job the entire time. Supervised the people he contracted, and solved problems that came up.

Received estimate quickly from Colton Grey agreed on start date and timetable. Due to my own fault hardware availability delayed start date. Once work began Colton was very flexible with my timing needs and some issues with hardware/tile availability. All his sub-contractors were very nice and did good work on-time. Contract price was final price even though I know his costs increased over the life of the project, very happy!

I have been remodeling my condo for 6 years and my best experience by far with any contractor was with Diamond Kitchen and Bath. Colton Gray was my main contact, and he managed my expectations well, showed up on time, came in on bid, and, when my marble was delayed in customs (not the contractors issue), Colton juggled things so when the marble did arrive, it could be put in right away. This is a dream contractor. People who give you a 9am-9:30am window for when they'll show up, and then show up at 9am. Amazing! Good quality work, great project management. I highly recommend them.

Brian didn't get back to us until a week and a half later. We didn't actually anticipate him getting back to us at all after all that time. He left a message and I called him back right away. We had bids from several contractors and we were expecting his bid to fall somewhere in the middle, since his company didn't have the same awards and hand-holding services that some of the more pricier companies we spoke to. I was really surprised when he told me that it would be $16,800, an amount that was higher than some of the more established companies we spoke with. I asked him if we could get a written estimate and he said he would e-mail it if I sent him my e-mail address, which I did, directly after the phone conversation. I didn't hear anything back so five days later I e-mailed the "info" address on his website. I still haven't heard anything back, almost a month later. For his claim of treating Angie's List members right, I thought it was very unprofessional and overpriced.

The job went well. It took about 6 working days. There was a one day delay due to a problem in finding a subcontractor to install the new floor. Otherwise, there was very little disruption. I gave the contractor a key so that he could come and go and I could go to work to my office. Contractor was friendly and professional and took good care of my cats who also entertained his grade school age son. Plumber also installed a new faucet in my existing bathroom at no additional charge.

After reviewing the job, Colton Gray gave me a detailed estimate along with a week by week schedule. They communicated well with me informing me when the subs would arrive. They stayed on schedule through the project. I had a damaged water pipe in my garage requiring a plumber to repair and some sheet rock repair. Colton volunteered to repair this for me at no additional charge which was not part of the original contract.

It went well. I had to call twice to get a bid but he followed through the second time. I felt comfortable with his price and his experience. He knew what he was doing. The only thing is I would suggest thinking through the details and what you want out of it. He quoted the major stuff and I had to ask him to include hanging a vanity, refinishing tub and the extra things that complete the project. There were a couple glitches but I was very pleased that he found a solution instead of leaving it incomplete or changing materials. He was pretty messy but he got the job done in time which was very nice. He was pleasant and I trusted his knowledge which was comforting. Bathroom: new sink, vanity, knocked down small wall, new light fixture, put in curtain rod and fan. Kitchen: New counter tops, flooring, sink, faucet and drawer pulls.

Very nice guy, very professional, until it came time to get the bid. He said he would have it in 2 to 3 days, but it ended up taking a week and 3 days. The bid was extremely high.

Brian was prompt in his response. The job took about two weeks in total, which was within expectations. He was very conscientious to point out potential issues, and he provided good advice about what works and what does not work. Overall, it was a pleasure to work with him.

Overall it went well. Colton was cheaper than the other bids - mostly because he doesn't include the cost of all the items, like the other contractors we interviewed did. We purchased all the items (tub, toilet, flooring, tile, cabinets, pedestal sink, etc...) and had them ready by the start date. We liked the option to purchase the items ourselves - at the prices we were willing to pay, rather than being persuaded to work through the contractor, and possibly pay more for the items. The job as quoted as being 2 weeks, but ran 3 weeks total. Colton was very nice, and worked hard to make us happy - even with the schedule slip. The work was good quality, and he put my wife up in a Bed & Breakfast (I was out of town) the last few days as he finished up. We also wanted granite counter tops on our cabinets, and even before the job started (while we were purchasing stuff) Colton accompanied us to some of the granite shops in south Seattle, and helped us coordinate the purchase/ installation.

Brian was very easy to work with. I had definite ideas of what I wanted and he was able to add some ideas that I hadn't thought of e.g. raising the height of the tub surround. He always returned calls promptly and kept me informed if I wasn't home. I had 2 other estimates that were in the same cost range but my husband and I chose Brian because he is "local" and independent and we thought, correctly, that we would work well together. If there was a glitch in the process, he immediately solved the problem. He was thoughtful of his presence in our home by being as tidy as is possible, being unfailingly cheerful, and getting the work done according to the agreed upon timetable.

Due to bathroom water damage we had a hole in our kitchen ceiling and a bathroom in need of an extensive remodel. Brian responded to our inquiries in a timely matter and came out to see what work we needed done. We had previously had trouble getting other contractors to even call us back. Brian was very professional and knowledgeable and was able to give us a bid we thought was fair and told us exactly when he would be able to start. We also had him do another project for us at the same time. We had an office off our master bedroom that we wanted closed off and a new entry made in a hallway. That included taking out an unused fireplace and making new wainscoting on the new wall to match the rest of the room and cutting out a new doorway. Brian met with us to help choose granite and tile and had everything ready by his start date. Brian is very talented with tile work and the new bathroom turned out beautiful. He was great to work with and we recommend his company.