Response from Carlisle Classic Homes
Hello ( members name removed), This is Rob Carlisle, owner of Carlisle Classic Homes. I am sorry for your recent unsatisfactory interaction with Carlisle Classic Homes. It sounds like your frustration runs deep. Please help me understand how we have mistreated you so that I might be able to rectify the situation, as well as, make sure we don't upset others in the future. Feel free to call my cell phone to discuss the situation (it is the same number from earlier correspondence or you may call the office and they will provide that for you.) In the process of trying to let you know that we don't do jobs where the client supplies all the materials, you seem to have got the impression we were a scam. That could not be further from the truth. We are able to meet and exceed our client’s expectations by overseeing and controlling the entire process. We have had experiences in the past where client satisfaction has dropped because the client supplied the wrong parts or supplied the right parts at the wrong time (either too early or too late) and thus we’ve enlisted our policy on not allowing the client supply all the materials. In addition, we have found that most client’s want to supply materials to save costs. Our billing is structured by project not by materials. If we build the same garage for two separate clients and one client supplies the materials, in the end the client pays the same amount as the client who supplied material since they only get a credit for that material off of their billing. So, that is why we question the reason a client choose to insert themselves into a process where they can negatively impact their job with no tangible upside. However, we do work with our clients to come up with ways to get them positively involved or value engineer their job to reduce costs. Further, your project was outside of our work area. To help you find a company that works in your area, there is a section on each Contractor’s page on Angie's List that describes the service area of that particular company. This might help you find someone who works in your area with less wasted time and effort on your part. ( members name removed), please let me know how we could have better served you. Again, I am truly sorry for the way in which the limitations of our services came across and have impacted you. Respectfully, Rob Carlisle