MOUNTAIN VALLEY HEATING & AIR CONDITIONING, INC

The phone call was very pleasant, the time to come out was quick and they were on time. The only complaint that I have is that the individual didn't have the right (basic) tools to do the job. He was going to jimmy together a way to screw off a large bolt from the water heater. So, my husband had to go out and buy the appropriate tool. The service rep stayed way longer than he needed to because the hot water heater took a long time to drain. That was nice.

My husband and I were very pleased with the prompt free estimate and installation of a 95 percent gas furnance and new flue. I had been told by several HVAC companies that my furnance problem was very unusal and Jim diagnosed the problem during the estimate. Erik, Anne, and Jim were very knowledgeable and easy to work with. .I highly recommend Mtn Valley!! I would not hesitate to tell my family and friends to call this company.

As the weather turned colder, I realized that my furnace had finally gone out. I had been told that I would need a new furnace but was reluctant to call anyone due to my experience with a company three years ago. They had threatened to turn off my gas if I didn't schedule the installation of a fancier furnace right away. I got a second opinion and another three years out of my old furnace. Angie's List gave me the confidence to select a couple of providers based on others' experiences. Erik from Mountain Valley Heating met with me to provide an estimate. I appreciated his knowledge, honesty and integrity when talking about my options and the differences between the models. He listened to what was important to me and didn't try to sell me anything I didn't want or need.He also took the time to explain the details of the rebates and tax credits associated with the new higher efficiency furnaces. They were able to schedule the installation within a day and when it was most convenient for me. Erik came out, introduced me to his crew and got them started. They had to re-route the gas line and move the water heater over to fit the new wider furnace. Erik told me what they needed to do and made it sound so easy. Very differnt from one of the other bidders who made it sound so complicated. Chris and DJ worked all day to do the work and took the time to show me what I needed to know about the thermostat and filters. When it got later in the day and I had to leave, they quickly finished up and moved everything out of the garage so I could be on my way. Even rushed, the area around the heater was cleaner and neater than it was before they came. The whole team was very courteous, competent and efficient. Even Ann from the office has since followed up about the paperwork coming my way for the rebates and offering her help if I need it. My new heater works great. I didn't know could find a heating company that was so trustworthy and I'm sure glad I did.

They did a good job. They were prompt and professional.

I called Mountain Valley and discussed problem with Erik. He scheduled his technician, Sterling, to look at the problem. Sterling was prompt and professional. He explained that the system had a coolant leak. The only way to find the leak for sure would be to drain the system, fill the system with high pressured nitrogen, and locate the leak source. However, he was reasonably sure that the problem was a loose fitting, so he tightened it and recharged the system. I was happy that he was willing to make his best guess, and if we do need to drain the system in the future, we will not be out very much money for the original repair attempt. Sterling also looked at another A/C problem we were having, and he tightened a couple fittings on that unit as well.

Erik, the owner of the company, was very professional through-out and took time to explain various options to help us choose the most cost effective option. A minor installation issue was painlessly and quickly remedied during by his crew. Erik and his crew are clearly customer focused and stand-by their work and their product. All the work was done on-time.

our old gas furnace was corroded and the exhaust was completely shot. Mountain valley removed the old furnace, removed the corroded exhaust and capped the roof off where the old exhaust exited the house. The extimate for the replacement furnace was very fair, and the work was done very effeciently and of very good quality. I would deffinately reccomend this firm.

Eric (owner) and his staff... Jim, Chris, and Sterling are all true professionals. They did an excellent job and their attention to detail was excellent. I would recommend them to anyone.

I chose Mountain Valley based on several good Angie's List reviews. Erik came out and gave me an estimate, and the final price was very close to the estimate. Work started promptly the next week, and last for about 4-5 days. Erik and his crew did very nice work, and were very careful about not damaging floors, walls, etc. I made several requests for them to change duct routing, which required them to re-do portions of the duct that they had already installed. In the end, I have a very quite and efficient heating system which should last for many years. I would definitely call on Erik and Mountain Valley for heating or cooling system work in the future.

They did an excellent job. I chose them because of their ratings on Angie's List. They were prompt, professional, and courteous. I would use them again if needed.

I called Mountain Valley Heating in the morning asking if they could come by my home and do an estimate for a heat pump system last minute. Eric took time out of his personal time to come over after work and do the estimate for me. That night very same night he emailed me the pricing and continued answering my email questions past 11PM. I've never encountered such wonderful service before! I highly recommend this company.

These guys were recommended to us by a friend who used them and gave a glowing review. We got a few estimates and they were extremely competative, plus they were very friendly on the phone, so we decided to work with them. The guys that did the job were at our place a few times, always courteous and professional. They installed the new furnace and air ducts and when it was time for our gas stovetop to be hooked up, they came back and hooked that up too.

Overall we could not be more pleased. Mountain Valley provided prompt, personal sevice. This company is a local, family owned business, and they strive to deliver exceptional quality and customer service.

They provided me an excellent service. I didn't bother comparing prices because he was reasonable. I am quite happy with his work and will use him in the future.

Crew arrived on time and completed job that they estimated would take one and a 1/2 days in one day. Removed old furnace, installed new equipment including additional wiring and piping. Entire installation looks great. Did an excellent job of clean up and debris removal.

Showed up on time, friendly & efficient. Price was exactly as quoted.

Our 21 year old furnace needed to be repaired and we decided to replace it with a new furnace rather than spend the $ on repairs.

My wife called this company and talked to Eric about a service on our heat pump. The fan wasn't working and it was 95 degrees. I spent one night without AC and told my wife we had to have it fixed ASAP. She checked the list and called a few companies. This company was available and said it was either a fan motor or starting capacitor. They could come out that day at noon to fix it for around $300. After my wife told me about the details I asked her some specific questions about which employee they were sending, warranty and misc. details that I felt were important since I've learned my lesson with a previous heater repair experience that cost an arm and a leg. She gave me the company phone number which I called and got a voicemail for Eric. I left a message and he called me back within 20min. I stated that my wife had called and we were scheduled for service at noon. I asked if the technician was a rookie, because I've had bad experience with novice technicians. He said the employee that was available that day was 21 and fairly new to the industry, but felt he could fix our problem. I asked if he would have all the repair parts on his service vehicle, I was informed that the journey level technicians has service vans and this technician would have a pick up truck and would have to come out then leave to go get parts and come back to fix it. I asked about the warranty and Eric said that he didn't know and that he had never been asked that before. I questioned this information again and said, "how can you not know the warranty"? isn't this your company? He said he could give us a 30 day warranty on the labor. He continued to say that he was late to leave on vacation and that he was getting tired of talking to me and said, "look, this is what I've got...take it or leave it" and then suggested that I call around. I was dumbfounded and could not believe what I was hearing. I said, we'll stick with the appointment and hope for the best. I called and told my wife what happened and she was shocked. I said we need it fixed and they'll be here in a few hours. At 1pm the technician who was suppose to be at our house at noon called and said he would be a few more hours. The distributor where they get parts closes at 5pm and they would not have enough time to diagnose and get to Auburn in time to get parts that day. I told them to cancel the appointment at forget it.

It seemed okay at first but he was on the phone with his office most of the time asking questions about the work. Having to call him back wasn't so good and then his asking for another $85 for coming back was just silly but his office accepted that I wasn't paying the added $85. Needless to say I wouldn't use them again.

We had Mountain Valley install a furnace for us. That work was good, and Eric and crew were great to work with. My disappointment was how they handled getting a permit. Annie said they could pull one easily and didn't mention how much they would charge. Seattle heating permit is pretty simple, even if you have to do a equipment sizing calculation - the city provides an Excel sheet and you just fill in a few areas or wall lengths. The permit came in the mail with an invoice from MV - permit was $110 and they charged $50 to prep and submit. No visit to permit office, etc., just $50 for about 15- 30 minutes of work. I expressed my surprise at the amount (and I know it was somewhat my bad for not asking for the cost, but I trusted them to be reasonable), and Annie made no offer to reduce. It was disappointing after the good work that they had done on the furnance. If I had known the cost, I would have done the application myself no problem.

Erik came out and gave me a very professional proposal detailing out the work his company would perform. I eneded up going with a different company based on furance models but would call Mountain Valley again if I was looking for another furance job.

The service from this company is excellent. Eric communicates well, shows up when he says he will and knows his business. He has come to our house several times now for various problems with the heat pump. He is always on time. He is pleasant and easy to work with. He explains things clearly and doesn't try to sell us more than we need.

We purchased the furnace from them and they came out and installed it. They gave us a middle of the road quote. We chose them based on personality. They just seemed very ethical and like they really wanted to come and do the work. They are locally owned, which was important to us. We didn't have to worry about them having to go back to an office that was far away. They came the day they said they were going to come. They were on time and had the work done the same day. We are very satisfied and haven't had any problems with the furnace.

Arrived on time, worked on heater, very friendly, price was the agreed upon amount. I was extremely satisfied.

We gutted our 1928 bungalow house and acted as our own general contractor. Of all the many companies and subcontractors I came into contact with, this was BY FAR the best, most professional, and most pleasant company I dealt with. Erik, the co-owner, was a delight to work with, and his crew worked very, very hard to completely re-do the duct work and move the furnace and water heater installation out to the garage. They also replaced all the gas lines in the house, added gas to our fireplace, and installed and vented all the bathroom/laundry fans and the dryer vent. The bid was significantly less than the bid we received from a gas company, and the workmanship and overall experience was fantastic. I cannot say enough good things about this company.