MOUNTAIN VALLEY HEATING & AIR CONDITIONING, INC

Technician was on time and spent about an hour inspecting and cleaning the furnace - and did not try to sell me a new one, either! Technician also explained how to remove and clean the blower fan. Would use again! Thank you! - John

Very professional, reasonable cost, EXCELLENT customer service. Since the install in 2016, I've been using them for regular maintenance of the heat pump and my regular furnace, and have never been disappointed with the quality of the work. Will stick with these guys for all my HVAC needs.

We talked over where to mount the out side system and how to run the lines to the wall mounted heating units . It was done just as we talked about and we are very happy with the system and the work that was done. Have to wait for the summer to see how the AC works.

This is a wonderful company to work with; professional, knowledgeable, and helpful! We are very pleased with our new heating and cooling system (American Standard).

What can I say? They were just GREAT! I had about 8 or more other contractors bidding for this job and they were all really pricey for nothing better than what Erik offered. I had to wait for the appointment and installation, but not forever, and it's because he is a smaller company. But he did everything he said he would, exactly as he said he would. His team, Dave and Jim, were also very professional and did great work.

In Fall 2016 we got bids from several HVAC companies for a furnace + heat pump or air conditioner installation for our recently-purchased house, but waited until Spring 2017 to have the job done. Erik Sorensen of Mountain Valley was one of those companies that gave us a bid, and one whose knowledge and willingness to talk at length about our needs most impressed us, so we asked them to keep in touch, and they did. Because of some things other HVAC bidders had said, we originally discussed a heat pump + 80% efficiency furnace (our 1996 house came with a 20-year-old ~80% efficiency gas furnace with some minor cracks in the heat exchanger and no AC), but after weighing all the pros and cons, we asked Erik for his recommendation, and even though he has a heat pump at his own house, he recommended a high-efficiency gas furnace and a 13-14 SEER AC as being sufficient for our needs and cheaper, and even suggested American Standard's Ameristar line of less-expensive air conditioners. PSE (Puget Sound Energy), our gas and electricity supplier, had also twice recommended a high-efficiency gas furnace + air conditioner versus a regular-efficiency furnace + heat pump because of the vastly cheaper price of gas here and a greater need for heating here than air conditioning. (Interestingly, just this month PSE announced that they were requesting about a 3% increase in residential electric rates and a 3% decrease in residential gas rates, which further supports the decision we made.) It turned out that American Standard had recently upgraded their furnaces with new models for the same price, and the American Standard rebate on the 16 SEER Silver air conditioning unit made the price just a couple hundred dollars more than the 13-14 SEER units, so we went with that. Erik literally spent several hours over several visits discussing the equipment options with us, even helping us with PSE's online heat-pump calculation software before we made our final decisions on equipment. I couldn't see spending the money on a variable-speed AC, but was wanting to know that the single-speed one we went with would run quietly (we had installed a two-stage American Standard air conditioner in our previous house in Texas in 2013, if I recall correctly). While Erik assured us it would be, it is even quieter than we could have imagined - if our neighbors hear it, it's only because they're trying to hear it! There were a few installation issues, which were readily and quickly corrected: 1) A mix-up at the wholesaler's warehouse resulted in them getting and installing a 60,000 BTU furnace instead of the 80,000 BTU one we contracted for and needed, and though they should probably have caught that before installing it, Erik readily corrected it by replacing the 60,000 BTU unit with the 80,000 BTU unit in just a few days. (To be safe, it's always best for you - like I did - to verify the model and serial numbers of the installed equipment in case something like this happens.) 2) The post-installation electric and mechanical permit inspections revealed a couple minor things needing to be changed (minor rewiring for the AC unit; putting protective valves on the R-410 refrigerant valves because apparently some drug addicts are unscrewing them and inhaling the refrigerant; putting a UV-protective wrap around the exposed outdoor AC line), and those were promptly taken care of. Last week we got a call from PSE saying we'd been randomly chosen by them to verify that we indeed received a rebate-eligible high-efficiency furnace, and they came out today and verified everything was as stated. Also, Mountain Valley initiated the registration paperwork with American Standard to ensure we got the 10-year warranty (not registering within 60 days of installation leaves you with just a 5-year warranty). Mountain Valley sent me the official paperwork as soon as they got it back from American Standard, and American Standard's online warranty registration page confirmed my valid registration for all items (furnace, coil, outdoor compressor, Nexia thermostat). Re: Price: As I recall, Mountain Valley was about the same price as the other quotes we got - a little higher than some, a little lower than others - so I debated whether to rate them A or B for price. Everything I'd read said that the most important factor in installing a HVAC system is the quality of the installation, so price differences (within reason) among the different bids were not a main reason in my decision to choose Mountain Valley. Also, the price included some work done on fixing the flex pipes and earthquake straps for our hot water heater, installing a new air return grate in the family room, cleaning the ductwork, and doing a duct air pressure test. The price I posted reflects the $350 PSE rebate and the 10% sales tax.

extremely well, as has been the case in the past. Everything from start to finish is done well.

Erik came out and gave us a thorough walk-through of our options. He found a few ways to cut some costs for us that we appreciated. The crew removed our century-old diesel furnace (converted from coal) and our absolutely filthy ducts. They installed a high-efficiency American Standard gas furnace, replaced the ducts and even fixed our upstairs vents. The crew were quick, expert, and clean. Erik came back and gave us detailed instructions on the air filter and other tech issues. We love the system and find it to be the best upgrade to our hold house. It is warm, comfortable, and the Nest thermostat is a huge leap forward for us. We could not be more pleased.

Great, fast service, friendly, competitive price, on time, no complaints.

Every thing exceeded my expectations.

Absolutely beyond my expectations. 10 out of 10 for sure.

I called Mountain Valley Heating & Air Conditioning to diagnose and fix my HVAC system. Everything had stopped working and the thermostat had gone blank. They were able to get out to my house the same day due to a cancellation. Jim, the technician who worked on my HVAC system, was polite, careful, knowledgeable, and thorough. After quickly finding the problem and fixing it, he made the effort to test the system a few times to make sure that everything was in order. Jim was also willing to answer questions and make sure that I was satisfied with the work. I thought their service charges were very fair.

Mountain Valley had the best price out of three bids. We were also most comfortable with their overall solution (nice when both of those things come together). Everything they said happened as expected. Their crew was great, clearly knew what they were doing and worked well together. I was asked frequently about how I wanted things and they cared about my opinion. Could not have been a better experience. Highly recommended.

I got a number of bids for this project and chose Mountain Valley because of their honesty, customer focus, friendliness and price. They worked with me when I changed my focus and adjusted accordingly. Their pricing was very fair and their product the best on the market. Their techs were on time, knowledgable, experienced and communicative. I can't recommend this company enough.

Always a pleasure to have this company do any work or installations in my home. Very professional, pleasant and informative staff with first rate follow-up from the main office. It's unusual in this day and age for a company to send a followup thank you card plus a Christmas card every year. Love these guys and would highly recommend to anyone.

Responded promptly, sent a representative to examine the existing system, provided a wide variety of fully-explained options and costs. We reviewed the proposals privately and chose an appropriate option for our needs and budget the following week. We selected a mutually acceptable date. They ordered the furnace from their supplier. It was delivered and installed on the selected date. Our heating costs have been significantly reduced. They were completely professional in their dealings and made a follow-up call to assure that everything met or exceeded our expectations. Incidentally, we had met with three highly recommended HVAC companies and felt that Mountain Valley provided the best selection and cost,

The job was started on the day I was promised. It was very hot that day and even though they thought it would be done in one day, it actually took two. The workers were very organized, professional and neat.

Perfect! And I am not kidding. I don't give out rave reviews easily but this fellow named Jim did a superior job.

Talk about a smooth process. They showed up on time, removed the old furnace, installed the new one, installed the ductless heat pump and cleaned up all in one day. Everything was done professionally, leaving absolutely no mess. They also helped with the rebate and warranty paperwork. Couldn't be better.

FIne. Furnace works properly.

Eric Sorensen, owner of Mountain Valley Heating & A/C gave us a bid on installing a new gas furnace & filter system and removing our old furnace. Eric was both courtious and professional. He was very willing to answer all of our questions and offer suggestions on things that we didn't think of. His installation crew (Chris & Alex) were also courtious & professional and worked very well without supervision. Chris was obviously very experienced and did a great job working in a tight space. They also answered my questions as the job progressed. Chris also give good instructions on cleaning the multiple filter system, and setting up the thermostat controls, etc. The installation was completed in 2 days as Eric han originally said. A few days later, I noticed a slight vibration in the flex gas pipe next to the furnace. Jim, their technician, came out to check on this and found that the supports on the fan motor needed to be tightened - this cured the problem. Prior to this, we had our heating ducts sealed and insulated. This caused a noticable increase in the air flow. Jim lowered the fan speed to compensate for the increased air flow. We are very satisfied with the new furnace and the whole installation process and have no problem in calling them, if needed, for future projects and in recommending them to others. Anton Linder 1205 3rd St NE Auburn, WA 98002

Needed gas furnace serviced as part of the closing agreement on my home. Contacted Mountain Valley and they were quick to respond and sent a technician to service the furnace in my vacant home. Did the work required, didn't find any problems and didn't try to take advantage of the fact that I was not there to question any work that they might suggest. Appreciated their honesty and quick response.

We used Mountain Valley at our previous home at which time they installed a new furnace. Great job! When we had a couple of questions about the furnace in our current home we immediately called them back. Again, super service - professional, on time, friendly -- all that you'd want and expect. The technician, Jim, answered our questions and addressed the problem on the furnace quickly. He even identified a couple of wiring issues that needed attention. We weren't sure we wanted or needed a new thermostat but he didn't push it on us. He simply explained the differences, noted one of the functions that wasn't working, the advantages of a new unit, etc. and left the decision up to us. No pressure. We went ahead with the new one and it's great. Wonderful people to work with!

The installation was fair. They installed the heat pump on a dirt mound instead of actually digging out the area to make it rest under the window. The condensation line leading to the outside of the house was installed without any insulation and freezes in the winter. This backs up into the furnace unit and causes the unit to shut down. This happened for the third time in as many years. We've also had to replace a thermostat sensor when the unit was only 2 years old. When my unit shut down in the sub-zero weather, I made a plee for an emergency service call. I have 2 small childen and the temperatures were expected to get down into the 20's that night. The woman on the phone wouldn't consider the thought. I was shocked at her answer considering we originally used them for the installation and have used them for regular service over the past 3 years. I was shocked and dissapointed.

For the money, they were incredibly thorough and spent a long time finding the exact problem. Their customer service is second to none. I'd not only use them again, but I'd recommend them to anyone. I can't speak highly enough about them. In fact, this is my first review for Angie's List. Simply the best in their industry.