PYROSHIELD OF WASHINGTON is proud to serve neighborhoods throughout all the Puget Sound. From Everett to Olympia and the Penninsula, across county lines and waterways, our company is dedicated to meeting the needs of our communities since 1999.
Business highlights
25 years of trusted experience
Services we offer
ROOFS AND GUTTERS - Replacement, Repair, Cleaning, Moss Treatment, Air Cleaning, Pressure Washing. Exterior & Interior Painting, Window Cleaning.
Description of Work: The provider came back saying I owed another $250 on top of the $379 paid for the "Big Deal". Apparently the deal was only good for small roofs (3000 sf) although the additional 650 sq. ft. on my roof is covered w/ solar panel where washing wouldn't occur. When we contacted the provider they tried a hard upsell, saying we really wouldn't want to use their regular cleaning formula because it would harm plants. And for just another $120 more... Just an unpleasant experience.
Rating Category
Rating out of 5
Response from Pyroshield of Washington
We wish we would have had the opportunity to service your home. We understand how you feel about the increased quote required to clean your roof. However, the Big Deal you purchased listed to clean a roof size of 1600 sq. ft. with up to a 5/12 pitch for a composition or tile roof; any cost difference would have been based on roof size, pitch, and style of your roof. The Optional Upgrade we offer all our customers is just that, optional. We believe in the Optional Upgrade and understand it may not be for everyone, rather it is for an environmentally conscience homeowner who is looking for value and longer lasting results. Thank you again for the opportunity!
Diana N.
05/2013
5.0
gutter cleaning, roof cleaning
+ 0 more
good
Description of Work: roof cleaning and treatment for moss gutter cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$470
Response from Pyroshield of Washington
Thank you for the opportunity. We value your opinion and look forward to working with you again in the future.
Celeste B.
03/2013
5.0
roof cleaning
+ -1 more
unknown
Description of Work: Fine
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Pyroshield of Washington
Thank you for the opportunity and we look forward to servicing your home in the future.
Bruce C.
03/2013
2.0
roof cleaning
+ -1 more
unknown
Description of Work: bought the bid deal. received a quote for 4x the price. called the provider but did not hear any valid reason for the inflated costs. My roof is bigger than 4000 sq ft, but the cost was 2x what the deal said a 4000 sq ft roof would cost. Asked why and did not get a direct answer. Asked again, but then just gave up, who needs a bait and switch. This, by the way, is the third provider who is using upsell/service price inflation as a key element of the big deal service. I want a deal, period, not a provider who has a chunk of my money prepaid and wants more "built into" the deal. I am considering cancelling my membership.
Rating Category
Rating out of 5
Response from Pyroshield of Washington
Thank you for your comment and for purchasing the Big Deal. We wish we would have had the opportunity to service your home. We understand how you feel about the increased quote needed to clean your roof in addition to the Big Deal offer. However, the Big Deal you purchased was for a roof size of 1600 sq. ft. with up to a 5/12 pitch for a composition or tile roof. The replacement cost of your roof today would not be based on a 4,000 sq. ft. roof as you stated, it would be based on a 5,600 sq. ft. to 6,000 sq. ft. roof. We use the same estimating approach the majority of roofing companies use to calculate size and it is important to note, the sq. ft. of a roof is different than the sq. ft. of the interior of a home. For this reason, it was important for us to be very clear in the Big Deal detail. It clearly states roof sq. ft. ranges, pitch variances, roof type and the additional cost for each, so if the homeowner knew their roof type, size and pitch it would give them the ability to estimate on their own what the additional cost may be. As we all know, not all homes and roof sizes are the same and the main reason a home sq. ft. and a roof sq. ft. would ever be the same is because the roof is probably flat and has no overhangs. We believe in our company, our services and our products. The majority of our jobs, if not all, are done with a discounted price and with our customers in mind. This is the first time our company has partnered with Angie’s List to promote a Big Deal such as this and what an amazing experience! Although we have been in business since 1999, partnering with Angie’s List is one of the best decisions we have made. We have been introduced to wonderful new customers we may have never encountered or had the opportunity to meet and we are so excited about that! Most important, we are able to provide our products and services to those seeking a good quality contractor who takes pride in doing the right thing and making their customers happy. It is very important for us to know how all our customers are feeling so we can improve or change something if it is within our power to do so. The Optional Upgrade we offer all our customers is just that, optional. We believe in the Optional Upgrade and understand it may not be for everyone, rather it is for an environmentally conscience homeowner who is looking for value and longer lasting results. Thank you again for the opportunity!
John S.
03/2013
4.0
roof cleaning
+ -1 more
unknown
Description of Work: I assumed that my roof was less than the 1600 sq. ft. convered by the deal. The extra charge for any portion more than 1600 was excessive resulting in too must cost.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Pyroshield of Washington
Thank you for your comment and for purchasing the Big Deal. We wish we would have had the opportunity to service your home.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Roof Cleaning,
Gutter Cleaning,
Roofing,
Pressure Washing,
Gutters,
Window Cleaning
FAQ
Pyroshield of Washington is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: Closed
Pyroshield of Washington accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Pyroshield of Washington offers free project estimates.
No, Pyroshield of Washington does not offer eco-friendly accreditations.
Yes, Pyroshield of Washington offers a 5% senior discount.
No, Pyroshield of Washington does not offer emergency services.
No, Pyroshield of Washington does not offer warranties.
Pyroshield of Washington offers the following services: ROOFS AND GUTTERS - Replacement, Repair, Cleaning, Moss Treatment, Air Cleaning, Pressure Washing. Exterior & Interior Painting, Window Cleaning.