Insulation NW

Great work and service. On time, thorough, and protected everything from possible dust. Respectful of our property inside and out. Answered all our questions.

Everything I wanted. Efficiently done. Excellent wirk

Superior service! These guys are professionals! My crawl space looks amazing! They kept me well informed every step of the way! I highly recommend these guys!

Overall we were pleased with the young men who performed the job here.

Insulation NW executed the most seamless vendor experience I've had post-covid and, as a project manager, I hire many subcontractors over the course of a month. From my initial contact with Keith Hamm, Sales Associate to MacKenzie Vaiente, Scheduling Coordinator, to Alice Daviton, Accounts Receivable to crew showing up timely on scheduled work day to Victoria Crump, Customer Relations, following up with a thank-you email and request for feedback ... it was nothing short of a finely tuned experience. Don't get 12 estimates, just call Insulation NW and let the professionals serve you WELL! Dana Moore l Staged Fine

These guys were great to work with. First of all, they were the only ones that ever got back to me. I sent out 4 requests and they were the only response. I had a bunch of delays in my project and Jim always stayed in touch to see how it was coming along. I felt bad because I had to have it quoted 6-7 times because the project changed. Jim just took it in stride and kept re-quoting as needed. When it came time to get it done, they were on time and their people were respectful, neat and clean. When they finished, they cleaned up their own mess. Great job guys!

2 houses attic insulation.

I am a happy customer.

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They have kind of a cumbersome scheduling where somebody comes out to give you an estimate. Then there's a couple layers of people you go thru before you can actually schedule an appointment. Then there is the service man who comes out who is not the person that did the estimate so it was kind of cumbersome. They estimated 2 days but it was only a day. The first person who came out was very good and then calling back to schedule you kinda get in their phone system loop. The people who came out to do the work it was a little more difficult. English wasn't their first language. They had been instructed what to do at the office but wasn't able to answer any of my questions. The quality was pretty good. We had a pest control company come out and they found a couple openings that they had missed in sealing up. It seemed very high for us but we got a couple estimates and they were both like that.

It was fine.

From the job bid through completion everyone was courteous and helpful. The installers were competent, considerate and thorough, leaving us with a very comfortable home and much lower energy bills.

Sonny and George were sent out by Insulation Northwest to begin the project of removing and replacing my contaminated insulation. Both Sonny and George were very professional and polite with me and my wife and knowledgeable about their work. They were excellent in their care of our home during and after the removal of our insulation. They laid plastic down in every area of the house they were going to use. They protected our furniture by covering them in plastic and protected our walls by putting up cardboard protectors. These guys really knew what they were doing. My wife and I were so impressed with their work ethic and professionalism during the removal that we had requested that both Sonny and George return to install the new insulation, which they did do. I can't say enough good stuff about these guys. I highly recommend this company for any insulation work you will need.

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The first day they came out and they discovered they have the wrong materials. They were most apologetic. I heard from the owner of the company. They came back out the next day and did a fantastic job. They were very, very good and I have recommended them to others already.

Michael was my sales rep and he was AMAZING. He showed up for the initial estimate on time, then proceeded to make sure our job was done on short notice while we were out of town on vacation. The job looks great and we passed our inspection within seconds.

They are very good in their business and innovation and they are good at doing it. They are little more expensive than the average guy. Their work is excellent.

Unbelievably terrible experience with new construction. They failed inspections 4 times and finally passed on the 5th inspection. Did not show up as scheduled, tried shortcutting job, not to code, did not install product per bid, left a mess, etc, etc. Reinspections cost me over 4 weeks of construction delays. DO NOT USE this contractor!!!

The workers arrived on time and were courteous and well prepared for the job. They completed the job in a timely manner and cleaned up after they were done.

Insulation Northwest has a great price, very professional and has great service. I wanted to do things and they made suggestions.

I liked the overall experience, and now I am trying to match the paint or choose a new color. They said they could paint but it would add a lot. I thought I had some paint from the builder, but it was satin instead of flat, so that is my only complaint... wish I had them paint too.

Jorge from Insulation Northwest was very responsive and helpful throughout the process. We don't know the first thing about insulation, so we had a lot of questions and Jorge was very helpful and patient through multiple rounds of questions while we tried to decide between spray foam and fiber-glass, then ultimately what R-value we should have. Jorge provided us with a quote for two options, one, a combination of spray foam and fiber-glass that got us to an R-29 value, another for just fiberglass that was an R-19 value. While we were initially leaning towards the spray-foam/fiber-glass option, it was significantly more expensive and we decided it was not an expense we wanted to take on at this time, so we choose to go with fiber-glass. From that point, we wanted to know more about our options with R-value and asked if a higher R-value fiber-glass would make a difference. R-21 vs. R-19 were two we were discussing the most, as they both properly fit into the space between the beams in the floor. I probably emailed Jorge about 5 separate times asking various questions about any differences we should expect to feel, heating costs, etc., and each time he answered quickly and thoroughly until we finally made the decision to go with R-19 fiber-glass insulation. They would have been able to come out a couple of days later, but I was not available so had them come out just over a week later. they told me they would arrive between 8 and 11am and just after 8, three men arrived to do the work. They worked so incredibly fast that I couldn't even believe they were done when it came time to sign. I believe they finished in about 2.5 or 3 hours. The work looks good --- it's not necessarily and quot;prettyand quot; because insulation is insulation -- it's installed well, cleanly fits into the space, and the ducts were sealed, tested, and wrapped completely. Jorge followed up and made sure I was 100% happy with the work and provided more information for the remaining questions I had about the product, work, and payment options. For someone who doesn't know much about insulation, I was grateful for the patience and thoroughness of Jorge, and feel like the outcome was great.

The first stage of the insulation was the installation of the fiberglass bats and some rigid foam. This was finished in one day. Insulation was a generic gray with no R-value rating on it so I really don't know if I got what I paid for or not. The rigid foam insulation looked pretty good except the last 6 stud bays where they spliced together all the scraps from the previous cuts and glued it together with a thin bead of firestop foam. When I questioned the salesman about this practice he assured me it was "industry standard". Some industries need to raise their standards. There is no way they achieved the same R-value as a solid piece of foam would have. Overall I would say the install was pretty sloppy but now that it's covered in sheetrock I guess I can say that it is insulated. They returned after sheetrock to blow in insulation in the attic. This is a very light and fluffy product like down feathers, much different than I have seen before, and again I have no idea if I got the R-value I paid for or not. My biggest gripe with this company is the way they go about collecting the bill. I've never dealt with any company who was so anxious to get paid. I was called to work the day of the first phase of the installation and was met with e-mails and messages on both my cell and home phones demanding payment. The salesman showed up on my doorstep the next day asking for a check for the whole amount (2,665.80) even though he had told me before that I would be expected to pay $1,000 after the first phase and the balance at completion. I told him that even though I could pay the balance in full I wasn't going to because if you don't trust me then I don't trust you. After some discussion I told him that I would pay $2,000 now since the majority of the work was done and pay the remainder after the blow-in. When it came time to do the blow-in I was told that I would have to pay before they would start. I feel it's not a good idea to pay for a service before I've gotten it but that was the only way they would start working. I called the office and charged it to Visa so at least I would have some recourse if not happy or if they stuck a boot through my new ceiling. I can say with conviction that I would never use Northwest Insulation again. I have excellent credit and could walk into any car dealership and drive away with a new car on my signature. I have never been treated like such a dirtbag by any contractor or business. The whole transaction just had a very fly-by-night feel to it. Would also like to add that even though the salesman claimed several times of membership in the Better Business Bureau I could find no listing for them on the state web site. That is actually where I started my search for an insulation contractor.