Western Exterminator

They are a green pest control company. They don't use hazardous chemicals; they are more on the green side, which is why we went with them. They were quick to respond to our call. They came out equipped with what they needed to do. He had the bee suit, which he definitely needed because the whole nest came out when he did it. We will be using him again in the spring because we found some more of the ant nests. I wish the price would have been cheaper.

They come every other month and don't have to be watched. They are very thorough in what they say they are doing; and they do it. They go around the house sweeping down the walls outside and also put up feed for mice then change that regularly. They spray so we don't have ants coming in the house. We are very satisfied with them and will use them again in the future.

It went well. Eden Pest is always responsive, prompt, and thorough.

They have done an excellent job. I have been very pleased. I went ahead and signed up for their ongoing maintenance to make sure the rats do not come back again. I had rats removed in April and reinsulated my entire home. They only charge you when they come out. They give you a written report and call to tell you what they found when they come out. Wasps, Ants, bait stations for critters, and more. I have been pleased with how thorough they are. I never had to deal with the problem once I called them. They just took care of it all. They also worked very closely with Total Comfort to make sure that everything was properly done. They came out after Total Comfort removed everything to make sure it was completely clean and to do any deodorizing that needed to be done.

During some remodeling, we discovered that we had dry rot, termites and carpenter ants. I called several exterminators and they said:1) you can't have both termites and carpenter ants; or 2) they did treat for termites because we do not generally have termites in this area; or 3) they could not come out for 5-7 days. Because we have a brick exterior, the involved wall had to be accessed by tearing down a wall and part of the ceiling in our living room. Construction to repair this mess could not be done until the interior of the wall was treated but no one offered to expedite their visit; the earliest one could visit was 5 days. . A friend recommended Edens and they came out the day after I called. The technician did a thorough job of treating the construction area, the perimeter and asking our long list of questions. We scheduled routine treatments ($85 every 2-3 months which is what my daughter pays for a much smaller house). We are very satisfied; there have been no bugs of any kind visible since a few days after the treatment.

They are outstanding. I will give them straight A's on everything. They are excellent. They are very thorough. The people who come out check everything and point out stuff that needed to be done. We live in a wooded area near a small lake. I used to use another company, and there were expensive. Eden guys come out and spray out in the yard that makes the bugs taste bad to the moles. We haven't had any moles this year. We started to get one and they sprayed it. They didn't kill anything. They do a lot of stuff like carpenter ants.

Eden came in and gave me a bid for work that they said would be absolutely solid. They told me that they guaranteed all of their exclusion work on the house and kept me on as a customer for several years. I have not been a customer for just over a year. The rats are back and they suggested that maybe the house shifted to create openings for them. It's an old, solid home. If someone does exclusion work on a house to close openings for rats, it should last a very long time. The workers assured me that their work would be durable - all I needed to do. Now that I call, they argue that my contract only guaranteed it for a year. A good lesson for me. I will not work with them again.

I have terrible trouble with rats in my house. They have been through several changes in ownership, since I first started using them; so I can't really say they were very successful. They took two tries, and with the second try, they were very successful at getting rid of rats. They first tried with infestation, and then exclusion. Exclusion seems to have lasted, and I don't have rats inside anymore. So far, there was one guy taking it as personal, and I used to get four dead rats in a week. They were in my attic. They took out all my insulation and replaced it. All I can say is that, whoever ran the company however many years an ago it was, it took a ride. I had rat exclusion; it worked for a while, and then rats came back. Next time, I haven't had the rats in. It’s been long since they have done it, and I know there have been some changes, very hard for me to rate them currently. They never charged for coming out to trap the rats, even though it was a part of the service.

During construction, a carpenter ant colony was found in one wall of my house. I called Eden, and scheduled an appointment for the next morning. Nathan came out first thing, and inspected all the exterior walls and did a sweep of the entire yard. He was able to exterminate the colony, and setup rodent traps, just to determine if we had a problem. He also removed a dead rat from under the house, made suggestions about how to seal the crawl space to prevent more critters under the house. Since we did not have ants in the house - it was caught early enough that there was no direct access to inside - he did not need to spray the interior of the house. We determined that a followup would be needed after the construction and painting completed. He gave me his personal cell number to call for the followup, so that it could be scheduled immdiately. After looking over the newsletter, my wife and I have decided to sign up for their bi-monthly service. The price is more than fair to ensure that our home is pest free.

We have a contract with them. They are good. They are very thorough and professional. We trust them. They figure out what our problems are. We will use their services again in the future.

I use Eden's Natural Choice pest control service that costs $85 plus tax every other month. I'm unconvinced about the effectiveness of the eco-friendly herbal preparations they use; the spiders that I find in the house may just regard it as aromatherapy. But I do appreciate the friendly and professional technicians, thorough bi-monthly inspections, web removal, on-call service, and efficient automatic billing. Eden previously came out, located and blocked a rodent point-of-entry to my attic the day following my call. There hasn't been a problem since, and there was no additional charge for this service as it was covered under the routine maintenance contract. Most of my dissatisfaction concerns the wasp nest service I requested mid-September. I had let my service lapse for 6 months (this economy is difficult for us all), but reinstated Eden after I stumbled on a buried wasp nest in one of my flowerbeds. I was billed $175 plus tax, which I would not begrudge had the treatment, and two followup treatments 2-1/2 and 6-1/2 weeks later, actually affected the wasps. The cold seemed to finally have killed them off by Thanksgiving and they don't appear to have wintered over, thank goodness.

I'm in a yearly contract with them. Everything went fine.

Eden has sent out great people to deal with rats and critters like that. They have a variety of barriers to keep them out of your home and crawl spaces. They have been very professional, competent and capable. They have been effective and I feel we have gotten what we paid for.

Awesome. I called, received valuable information and chose to deal with my wasp nest myself.

Because I am leaving on vacation tomorrow, I had a free inspection today & will have the work done when I return. Though technically the work has not been completed, I was so impressed by the knowledge, courtesy, and professionalism of this company's representative that I wanted to submit my report now. I am very embarassed to say that I have rats in my home. Eden's service man, Dominic, seems very knowledgeable. He could tell where the rodents were entering my house and where they were not, and told me on what basis he came to his conclusions. He could tell where they had lived but no longer do, and one spot where they are currently living. He gave me information and answered all my questions in a straightforward way without the slightest hint of judgement or impatience. When I get back from vacation I will call Eden and have Dominic come out to do the work.

We had a spider problem and the two reps from Eden came out and did a spray and left a bunch of non-toxic spider trapes around my loft. We had a ton of spiders before they came, and now the traps are full and the spider problem is gone. The installer was very friendly and did a great job explaining our options.

This was the first time we have used them. A friend of ours used them and was very happy, so we decided to go with them. They came out and walked through the whole house. We told them what the problem was, and they knew how to fix it with their program. We were really impressed with them. They were punctual and very knowledgeable. They gave us a brochure. They told me what they would use for each problem. When we called and told them we were ready to have them come out, it was a Friday. We told them that we had to be gone in the afternoon. They told me they would be here at 8:00 a.m. and be gone by 1:00.

The worker that came out was very good. He came on time and found the problem quickly. The solution was veyr quick and the advice he gave for preventing the problem was great, too. He still comes out once a month to check on the status himself. He's very good at what he does.

The moles are still around but the rats have been reduced dramatically. The moles just stop and run away from the traps. The rats are under control though. They are managing the situation very well.

Jeff came to inspect a bi-monthly check up if there is any rodents have been caught for traps they placed previously and to spray for carpenter ants. We have wild strawberries so Jeff didn't want to spray on that side of the house but if he didn't do that we'll be exposed to a risk for ants. So I had to tell him to do it and he eventually did it. I had to leave the house while he was working on it so I couldn't see the whole job he did, but over all I think he did a good job.

You can call them anytime and they come out promptly. If you are a monthly subscriber they will come out free of charge. They have a single agent assigned to you so you get the same person each time.

After they were done they followed up and made sure that everything was working. There was a mouse in the trap afterwards, and he came in and took care of it. The inspection was very thorough, she spent a lot of time explaining a lot of information about our home. It was really good.

They were very good. They arrived on time and were good about explaining everything.

When I first called two years ago we had lots of spiders around the house. There were carpenter ant and termite sightings outside. Now, occasionally some spiders inside. No sign of ants or termites in two years. I have a sense of reassurance that I have chosen a caring and effective company to handle my pesticide needs.

They succeeded where two other firms, one a major U.S. name, failed. They were tenacious, courteous, mostly prompt in responding to calls. They are a solid pest control company and strive to satisfy.