Western Exterminator

They inspected, sealed up access through the crawl space, and laid traps and put out bait stations. They caught a rodent in the crawl space, and we had no activity for several days or a week. Another rodent ended up in the house. the inspector thinks through the chimney. So we need to seal it up.

After talking with several pest control companies to try and find a solution to our problem, Eden gave us the most insight during a free estimate -- which resulted in us likely not needing pest services at all. The technician was knowledgeable and professional, and did an excellent job answering all of our questions. If we do need to hire someone in the future, there is no question I would choose Eden over the other companies we met with.

Jason was quick and professional. He was able to identify the problem right away. He told me that he has been doing this for 16 years - no wonder he knew his stuff.

The person who came to do the work was awesome. He was able to show up early both times (but called and asked whether that would be okay before he did). He was really helpful about walking around the house with me and pointing out the openings where pests may be able to get into my crawl space, and was extremely friendly in all our interactions. The second time he came out (to check the traps in the crawl space), I ended up being in a phone meeting while he was here, and he was awesome about being willing to communicate with me with gestures the entire time he was here. I've really enjoyed working with Eden, and I'd recommend them to anyone looking for pest control.

Had a humming noise in the kitchen area. We turned everything off and could still hear it. We thought we had bees in the ceiling. She came out and checked it and determined it wasn't a pest control problem and didn't charge anything for it. She was thorough and honest.

Double billing. I get a bill for a regular service, then when the service guy finishes, I get another bill. Don't be fooled. They double bill in spite of what they say.

Service man came on time did the job and left.

They are courteous and friendly. They know their stuff. They are aware that we have a family with kids. So they use more eco- friendly treatments. We have also used them at other properties as well. They also come out and give us training as to what to look for, for free!

Overall it went fine. The technician came out, inspected, determined what it was that would meet our needs, we discussed it and he began the service. They are friendly, they provide a senior citizen discount and they seem to be punctual when it comes to making appointments. Price wise I think I could have gone with a different company and got a cheaper price.

He was very knowledgeable and very pleasant and friendly while still being professional! Getting in touch with the company was very easy, and he was so remarkable that he stood out from dozens of different people we've had out to our house over the years.

Mr. Hahn is a young man who from the start exuded a feeling of honesty and integrity, things always looked for in the military environment. He was very patient in explaining how I could have arrived at the situation I was in. Due to four failed back surgeries, I can not bend and crawl under the house, so I let him do his magic. He sat me down and not only explained my situation but wrote it down as my pain medicine makes me forget many technical things I'm told. He gave a couple options and offered to do everything he was allowed to do IAW company policies. I never felt any pressure or told i had to make a decision on the spot. In fact, he actually told me some things I could do, even with my disability, that would not be expensive and likely help. He gave me a sample of some critter catcher from his own pocket and ensured I understood by explaining my options again, a blessing, he also ensured I understood everything he wrote down so I could discuss it with my wife later that evening. I am going to try a couple of his ideas first however, I would have NO reservation about calling him back to do the part of the job he actually could do. While Mr. Hahn did not make a sale to me of his companies services at the time of his visit, he ensured that "Eden Advanced Pest Technologies" will be a place I will be happy to recommend to anyone Also, in-particularly, I feel strongly that the honest, open, and straight forward professionalism demonstrated by Mr. Hahn is going to take him a long way in his profession. Thank you Eden pest services.

I called Eden in an absolute panic, after seeing bugs in my home. I captured one little critter and wanted it identified. When I called Eden, the receptionist was kind and patient, asking me a variety of questions to figure out what the best next steps would be. She then set me up with Michelle, who came to the house the next day and quickly identified my captured specimen. She did not stop there, though. She looked through the entire house, unscrewing bed slats, and shining a flashlight into the crevices of furniture. She then explained our options, never once pressuring us to use Eden's services or trying to frighten us into expensive treatments. Instead, Michelle was professional and extremely reassuring about our situation. I literally cried on her shoulder, which I know sounds weird but I was a bit freaked out by the problem. She spent a ridiculous amount of time in our home -- and then when we asked her how much we owed her, she said "nothing." Is that amazing or what?

I really liked this company. The tech was very nice, explained everything, and was fast in performing our service. I like that the tech brings out the contract and there is no faxing back and forth like other exterminators in the area. Their service actually includes rats and mice, which are left out of the other packages. I am really happy with the visit.

I awoke yesterday (Saturday) to find carpenter ants in my kitchen. I am deathly (literally) allergic to ant and other insect bites. Last year 911 had to be called and took me to ER. I recently received Angie's List pamphlet in the mail. I picked it up and went to the pest control pages. There were 3 choices. I called 2 and they would return my call on Monday. I called the last listing, EDEN PEST and my call was immediately answered by a dispatcher. I explained my situation and my fears. He paged the on-call technician for my area. He called me back in 20 minutes and arrived at my house 30 minutes after I talked to him. I explained my situation and concerns. He did a full inspection, inside and outside, He explained the options and the pricing for initial treatment and then follow-up service. I agreed to the terms of service and paid him. He went to work and let me know when I could come back out. He was very professional and friendly. Yesterday was his birthday and there was no grumbling about coming out. I was thrilled with the immediate service. I signed up for follow-up service convinced they will keep me safe. They will also come out at any time of the day or night if I have any other immediate issues. I will definitely recommend them to anyone else need pest control.

I had Eden Advanced Pest Technologies come out yesterday. My review will be in two parts. First off, there was no hard sell for services that I didn't need. It seems like whenever I have a company come out to do anything they start the slicky boy fast talking salesman crap instead of just taking care of my best interests. Not with Eden. The technician came out, did a thorough walk around with me and determined that I had no infestation. He offered to do a one time spray around the base of my home to control pests and give me piece of mind. He could have said anything and I would have probably agreed. I could have easily been stuck with a huge bill for some crazy treatments and a maintenance schedule. I truly believe that this company and specifically this employee actually care about their customers more than their bottom line. I would recommend Eden to anyone that wants real value and professionalism. This part is a direct and public message to Eden Advanced Pest Technologies. Your employee, Elliott Hahn, was a delight. He was punctual, courteous and professional. When he entered my home he immediately asked if I wanted his shoes off. He was friendly to my dogs even though they can be off putting. His attitude was that of someone who was ready to get down to business and that's exactly what he did. He took me with him as he did his inspection. He continuously talked to me about pest control measures and insect behaviors demonstrating his knowledge of his job and in doing so, reassured me that he was qualified for the task at hand. As I stated at the top of this review, he did not try to take advantage of me. He did the minimum amount of control required for the situation, providing value and TRUST. Elliott Hahn is a valuable member of your team. Whatever his salary is, you are getting more than your money's worth. Cliché I know but it's true and I stand by it. I TRUST him and when people read this, they will be drawn to that. Well done.

They are very thorough in checking the crawlspace for entry points, the eaves, etc. I have signed up for their bi-monthly service, and if there is something I notice between services, they will come out to take care of it.

Edward was professional and thorough as well as knowledgeable. I was very impressed with his courteous attitude!

I am writing this review to encourage others in need of pest control to use Eden as well. My experience was great. They were professional and helpful. Easy to work with. Scheduler was nice and sent someone out quickly. My technician Ryan was personable and explained things to me so that I understood and felt confident in the treatment. I had enlisted another pest control company to address the problem months before and had an extremely negative experience. Eden couldn't have been any more different. They were great and no more ants! I still use them for ongoing services and am happy with that too.

Jason explained thoroughly everything he would do before proceeding. He was very straightforward about what he could and could not do. He was very personable and courteous.

He was very informative and friendly. The price for the job was a little higher than expected, but the estimate itself was free. We will definitely use this company in the future.

Technician (Jed, I believe his name was), arrived on time, was very polite, courteous and knowledgeable. He inspected the house and gave us a clear report of what he found in terms we could understand. He gave us his recommendation and told us how much it would cost. We agreed to have to have him treat the two areas (workshop and pantry) that appeared to be infested. He told us that it would take a few days for the treatment to take effect - sure enough, within a week we had a pile of dead and dying ants where we thought we had sprayed and treated ourselves months before. Now we know to call Eden rather than trying the cheap do-it yourself way. Though the technician did tell us about the company's maintenance plan, he did not pressure us to do it. We were so very impressed with Eden and their employee. We wouldn't hesitate to call them again.

They are great! They come in-between calls for no additional fee whenever I need them! I always work with the same guy, who comes out every two months. I pay an annual fee and they always take care of me.

Everything is great. They are very polite, professional, and friendly.

We are removing some damaged wood before treatment.

They didn't want to fix the rat and mouse problem as I wanted them to, so I called Eden Pest Control. Aileen? came out for the inspection. I told her I didn't want to control the rodents, I wanted to eliminate the possibilities of them ever getting in again. (At this point the insulation had already been removed) There were two areas that Clean Crawls thought were suspect for entry. She told me they couldn't check two areas that 'Clean Crawls' had told me were suspect for entry, that I should call a roofer for this area. She wrote me up for an estimate to put overall 1/4" screening over the outside of the round soffit vent holes and set a few traps and come back one more time. The price was over $1400. I have my own traps and was planning on putting individual round open screen aluminum louvers over each 2" hole myself. Aileen? was a very pleasant person to talk to, but Eden obviously was not the answer for me.