Western Exterminator

Called Eden to address a bee's nest under an awning at my Lake Stevens home. They were very friendly and had a tech out the next morning. The (female) tech was very knowledgable & fearless in treating what turned out to be a yellow jacket nest. They had explained on the phone that if the nest was external only, the cost would be less than if the nest was up inside a wall. It it turned out that bees had gotten into a crevice and made their nest up inside the wall (greater cost). The price was more than I would have liked to spend on such a problem, but it was on-par with other quotes I had gotten, so I feel it was fair . They let me know that it would take about 10 days for all of the yellow jackets to die off, and would come back to re-treat free of charge if the problem persisted. After 8 days, there was no sign of yellow jacket activity in that area. I was pleased with the quick response time, knowledgeable tech and effectiveness of the treatment. I would call Eden for future pest issues.

They are wonderful. When They get through doing the sweep and checking the traps, they always stop and let me go how it goes.

As we have already started treatment with another service before inquiring with Eden, it was more economical to stay with them to avoid another higher initial treatment cost. Will definitely consider Eden if another pest issue arises.

A contractor recommended Eden to me and I am very pleased with their work. My carpenter ant problem was eliminated and I am signed up for continuing service from Eden. Their staff manning the phones and the technician Ryan have been pleasant and professional.

Even though there was some suspicion of activity, they could not find evidence of problem. They checked attic areas and exterior for potential access. In the end, they charged me nothing because they found nothing on the inspection. Great service and honesty.

Tony Tripp from Eden showed up early. He was professional and friendly. He told us what he was going to do. He did an inspection of the outside of the house and looked at the small pile of sawdust inside the house in a windowsill. After the inspection, Tony advised us of his findings: Carpenter ants created the sawdust, plus two nests of ground bees, and two nests of wasps were found, Tony quoted $350 to spray/kill them. We have holes in the screens of two foundation vents and were quoted $75 to fix them. Entrance to crawlspace has pulled away from house exposing or creating easy access underneath our home. Tony provided several options, including him installing a vertical door or contacting a contractor to reattach the whole thing. Will attach photo. Put on a bee suit and sprayed two large nests of ground bees. One nest was in a dead tree stump and one was under the front porch. He also sprayed two small nests of wasps that were under the eaves of our house. Sprayed for carpenter ants. We were also advised to have all trees and shrubs at least two feet from our home structure, so that rodents and other critters can't use them as a bridge to our home. So, I will need to use Angie's List to find a good tree trimmer to remove the limbs that hang over our roof from a very big tree. We signed up for every other month pest control and we will see how it goes. That will cost $85 every two months. We usually get some field mice or other types of rodents in the garage when the weather gets colder. I like knowing that as a regular customer, we are being proactive about that and hopefully my wife won't have to freak out this year from seeing a small rodent. Tony said he won't try to kill any rodents until the vent issues and the crawlspace entrance issue is resolved, because we wouldn't want them to go under the house and die...and be smelly. 10/06/13: DOWNGRADING/CHANGING EVALUATION I actually feel bad about this, because Tony is a super nice guy; but I also feel that I would be doing my fellow AL members a disservice if I didn't - I am changing my review and downgrading it to a "B" because we have a major issue with moisture ants and Tony did not discover it although the infestation was right in front of him and in the area of infestation that was attributed to carpenter ants. Maybe we have both types of ants; but the moisture ants are a huge, huge issue and even though Eden can't fix the issue that resulted in the infestation; one of the main purposes of their inspection per their own documents is "inspection for conditions conducive to pest infestation." TO EDEN'S CREDIT: 1. I called Eden's customer service representative and asked about moisture ants. She was patient and friendly, and explained to me that once the moisture is gone, the ants will be as well. 2. Tony came back to our house a second time to inspect the work performed by a contractor that I hired to do re-attach the crawlspace cover to the house. I failed to tell the contractor that not only did I want it reattached, it wanted it "rodent proof". This was a failure on my part to clearly communicate what I wanted. Tony correctly assessed that fact that it still wasn't rodent proof. 3. Eden's customer service representative was very nice on the phone when I called a second time and canceled the bi-monthly "Enhanced Service Program" ($85 per every two months) that we had signed up for and explained why. Two reasons: a. Moisture ants. I was disappointed/unsatisfied about the moisture ant issue not being identified and; b. Spiders. I felt that while Tony was here treating/spraying wasps and trying to get our business for bi-monthly pest control that he should have done a "spider sweep" while walking the perimeter of our home doing the inspection (he said that a "spider sweep" consists of knocking them down and stepping on them). That effort on his part would have gone a long way towards my feeling that I was getting a good value and that it was worth signing up for bi-monthly treatment. To say it another way - I just spent $300 and I have spiders everywhere after he left. That effort that day would have made the difference in whether to cancel the regular treatments or not even after the moisture ant issue was discovered. UPDATE: I'm changing my review back to an "A" and reinstating bi-monthly pest control services; and this why - Jason called me. We discussed. An additional thing I was concerned about was that Tony did not go under the house to inspect the area. He acknowledged that it should have been done. Jason came out, knocked down spiders, set rat traps in crawl space, AND treated for moisture ants. Unfortunately, this is a stellar year for tree rats in the Olympia area and at least four of them used to live under my dang house. It is my fault for not having the house sealed properly. I took Eden's advice and had all tree limbs trimmed back from the house and I have purchased a crawlspace cover and it should be installed this week.

Eden Pest will provide our pest control and extermination service on an every other month basis with their Enhanced Service Program. We were looking for a service to preemptively remove insects and take care of the frequent spiders. It seems our home (which we just moved into) has sooo many spiders around out and in. So far so good; however, it spiders are difficult to remove near the house, but we will see how it goes as the year goes on.

Everyone I dealt with on the phone and in person was very courteous and professional. They actually adjusted their work loads to swing by in the afternoon of the same day that I called them. The guy who came out was awesome (Anthony Hayes) he took the time to explain what was going on and his plan of attack to remedy the problem. I really appreciated the time he took to go over the whole process. I would highly recommend these folks if you have any pest/insect issues. I will definitely use them in the future.

We found rodent activity in our pantry and family room and had mini panic attacks. We were not able to trap them ourselves. Eden was able to get me on their schedule within 2 days of seeing rodent activity. They came to the house and did a thorough analysis of the exclusions. After the estimate we went ahead with the work immediately. Crawlspace vents, attic access points, garage door sweeps were all sealed off and traps were set in the attic, family room, crawlspace and garage and traps outside the house. A week later they came back to check the traps. One tiny mouse was found in a trap in the crawlspace and we have not seen any rodent activity since then!

They work by area. They have offices in each area. If it's a first time customer they do give you a discount of like $50 if you have the little catalog, which we did. It depends on what kind of service you are going to do. I had to research it out and kind of tell him what I needed. Each pest control company has a range of services of course. Bigger things that they want to get rid of or we had ants, we actually researched it ourselves to see kind of eliminate that it wasn't termites. That's something that's harder to get rid of and we would have wanted immediate attention if that was the case. We kind of researched that ourselves. They confirmed what it was. Compared to some of the other ones that we researched they were a better price for what they did. We were happy with how he handled it and very professional and quick to do the job he needed to do. Personable to where there was something else, I had bees on a shed and I pretty much told them okay so it was a part of the service that you can do and so I guess if you work with them and since I didn't have an overly big house, each case would probably be different he was able to include that in the first time service that he did for us. I was happy with that because he took care of something else too. And then they actually come back and do a follow up to check to see, what they haven't done yet, which will be in a month to see if anything has come back, and there is no charge for that. Then there is a program if you sign up to it however often you want to do it. Like I say each one is kind of tailored to the customer. So if your needs are minimal than you can just pay that minimal fee if you need additional help or ongoing help than they will do that. If you do your homework than people will be happy with what they receive because they are not going to get overkill or it will be handled with what they need. So it's the first time we ever had to deal with a pest control that's why I wanted to make sure we had a good experience too. It was a good company and we would have them back.

Slight problem with confirmation date in office scheduling. Fixed immediately and technician called and came over after hours on the correct day. Office staff very helpful to correct error and technician was wonderful. Would not hestitate to make referral to anyone. Would use again if any problem.

They were recommended to us by another company we used and a neighbor of ours who has been using them. They found things that another company never found. There were several things that needed to be addressed and they took care of it. When they came out for the inspection, they noticed that rats and mice could get through our garage door. Aileen was the representative we worked with and was very thorough on her bidding. She walked around the house with me and showed me the things we needed to do. They were also very professional and arrived right on time.

I have had issues in the past with rats getting into the crawl space under my house. Eden Advanced Pest Technologies did some prevention services years ago and have serviced my home for years. Eden is an outstanding company and I highly recommend them for all pest issues. While doing some yard work, I found several tunnel entrances and was cocerned that rats may have tunneled under my house again. I called Eden and the next day, my Eden technician was sent out. I can't say enough about Aileen Eddy. She went under my house and thoroughly checked out the entire crawl space. Fortunately, there was no sign of any rats getting under my house. She also sprayed for ants she noticed outside in the front yard. I am amazed at Aileen's knowledge about pests. Whether it is rodents, insects of all kinds or birds, she can tell you incredible information about pests. Aileen is very personable and I enjoy our conversations. She likes to share her knowledge and I really appreciate her outstanding work. Aileen is the best (and so is Eden Advanced Pest Technologies.)

I've had two other companies before them and I just think they're head and shoulders over any other company we've talked to. They seem more knowledgeable about things like for example the access that the rodent had from the trees in our yard; one of the trees that's pretty much hanging over our roof that that might me how they're getting in. Also we would have taken it down long time ago. They just seemed very much more knowledgeable and professional because of what they say and how they answer the questions as opposed to other people. I think they're pretty reasonable compared to others in terms of price. I found out about them through Clean Crawls and so when I get referred to a company then I'll look on craig's list to see what craig's list has to say about them, just to verify. So Clean Crawls works almost exclusively with Eden Pest control because they recognize each others work. If the Crawls company cleans out my crawl space and then I get pests again, the only way they can guarantee it is if Eden is doing the work because they know that they have superior work. And so that caught my attention when they said that. But I just didn't want to take it blindly. So I looked it up on Angie's list to verify if they're good and I have nothing but good things to say about both of those companies.

I've never written a bad review for a company like this, but I'm sorry to say we had a very disappointing experience with Eden Pest Control for a rodent problem in our basement. We paid $350 upfront and signed a contract for an initial inspection and three follow-up visits. Traps were laid on that first day, and a date was set for a first follow-up. This ended up being a no-show. After at least three unanswered voicemails, the technician finally returned two weeks later, at which point he laid down two more traps. Hopeful that the traps would eventually work, several months passed. In this time, fresh droppings continued to accumulate and no rodents were trapped. Being owed two additional follow-ups (and eradication of my rodent problem per their warranty), it was at this point that I decided to call Eden directly. Eden's initial response was to schedule a new follow-up appointment with a different technician, who was also a no-show. When I called back a day later, I was told they had no record of my phone call or appointment, and that they would not be able to help me unless I paid another $350, and sign up for their $95 every-other-month "enhanced service program." In short, Eden did not honor their contract for three follow-up visits, or their warranty. Buyer beware.

The issue was not what originally was called for. They offered to resolve the issue which was minor so I took care of it myself. I was not charged for the assessment. very professional

Ryan came out and checked around the perimeter of the house and in the crawl space. He said there was no evidence whatsoever of rats and that the crawl space was clean and dry and in great shape (we had the vapor barrier and additional insulation put in a few years ago). Ryan gave me some tips to keep rats at bay (trim the branches of one tree up a little higher so the rats could not jump on the roof) and to keep vegetation at least 1' from the house. He also recommended that I get rid of the bait box that I had put out in a panic the day after the plumber saw the rat because since there was no evidence of rats under the porch, the bait box might actually attract them. Since there were no problems there was no charge for the call. I really appreciate this! I had called Eden because my neighbor had used them in the past and had been happy with them and now I can see why. Great customer service and I definitely will call them again if I should ever have a need to do so.

I saw what looked like sawdust on the floor. Later when talking to my neighbor about it we noticed a fat black ant. I looked around the outside of my house and saw several more of them. I have never had the need for an exterminator before. The Exterminator arrived 10 min early ( which is OK with me ). He examined area's of concern, he explained what he was going to do and optional packages, then treated inside and outside. He was very nice and professional. I was given a 60 day guarantee.

I live near a wooded area and have had rats under my house. Eden Pest Technologies place traps under the house and bait stations around my yard. Previously, rats had dug under the foundation and entered through vents and damaged the insulation under the floor. After having my insulation replaced, I hired Eden Pest Technologies to service the bait stations outside and the traps under my house. Aileen is my technician and I want to say she is outstanding, personable and the best I have had service my house. I believe the company is very honest and I have complete trust in their work. Since Eden has been providing my service, there have no incidents of rats entering the crawl space.

She installed new screens on vest holes and a more secure entry to the crawl space and removing pest bodies. Yuck! She did a wonderful job and built a more secure crawl space door. I signed up for periodic inspection plan.

I also love reading the reports that are filed after each visit since they are very thorough and informative. We are on the automaticpayment plan and the reports are available online. Overall, we are very happy with this company. The technicians are friendly and do their best.

Their service is good. They initially came in at the recommendation of a company that we had them clean the whole space out and then I checked them out in Angie's List and it looks like they have a good reputation so I went with them and they finished the job. I don't have to call in, the technician comes out every other month and he checks around the house and then if there's any electrical traps or rodents, we get food for the rodents. Years ago, we had put up some screens and they couldn't get into all the space anymore and they found one that had decomposed over the years and they got some traps in there before they get some screens put up just to make sure.There are racoons and moles that are in the area sometimes so I just want to keep them away from the house. Ever since then, I haven't seen any mole's tracks and I haven't seen any racoons or anything around. They did a good job and they used an environmental friendly type of pest control.

I have been using them for several years. The guy comes once every two months. They are good, and they seem to be thorough. What they do seems to work.

I think their pricing is fair. They are always professional. Their visits are really quick. They are always polite and introduce themselves.

Their ecologically sound prevention strategies keep us pest free. Jim checks in each time he arrives and we receive a summary of what he did. Their response is excellent when we have any kind of questions or issues between visits. We highly recommend them!