All Points Heating & Fireplace

I would certainly call them again. Trust is an important factor for me.

Our repair woman (name escaping me now) showed up a bit late, but called from the road to let me know which was nice. She was very friendly, very professional and got right to work. She quickly assessed the rattling problem (too much dust collected in the fan) and fixed it within an hour. She also performed what is supposed to be an annual maintenance check (it's been 7 years since we've lived here with no maintenance...oops). All in all, the work was efficient and effective. The price seemed a little steep, but we did not do much shopping around so hard to tell. Overall, a positive experience and I would recommend All Points to a friend or family member.

The staff in sales, scheduling, planning to installing were all great. Quick scheduling by Rachel. We received invaluable advice on placement of furnace, pipes and ducting, and ways to configure our current system to accommodate future remodeling plans. The installation team was excellent. They were prompt. Tony outlined installation plans, discussed potential need for plan B at the outset, and kept us informed during the entire project. They were conscientious in keeping their workspace contained and cleaned up well at the end.

He came on time and put footies on his feet to protect rugs. We told him about a problem with the furnace fan constantly blowing, as well as having the gas furnace cleaned & checked. He throughly inspected the furnace, vacuumed all the parts & examined all of the furnace & proclaimed we did not have any problems; just explained that we had turned on the fan/blower switch, so that is why it was running all of the time. (this switch is used in the summer to blow the air around the house when it is hot, we forgot that info) We were relieved that there were no problems. He said the furnace (new in 1995) was in tip-top shape & should work for a few more years.

Called ahead because she was running a little late, which was fine. Did a thorough job cleaning both the fireplace and furnace, and fixed a couple of minor things.

Not only were they able to sqeeze me in on short notice but they actually called me to see if they could come early to our appointement. They are the real deal, polite, and efficient with their time. Definitely an A rating on these guys/gals.

Initially they assessed our furnace which was no longer working and about 27 years old, giving us the option for repair and recommending replacement. It took awhile for them to get to us after opting for replacement (about 2wks) but they finished the job in a day. The furnace did not work properly initially but they returned the next day when we called them and had the furnace running properly. Overall excellent experience, very reasonable pricing options, great job, friendly and helpful staff. Recommend them highly.

Very pleased. They were very good in explaining what I needed to learn during the bid process; were the best of 4 or 5 bids. Highly recommend. I got their name through Puget Sound Energy. The one thing I'd do differently would be to check with the City of Seattle Sustainability office first-- they have some matching funds that have some up front requirments. I was to far into the process to benefit.

Everything from the appointment to the service was perfect. Rachel, who set the appt, was very professional and courteous. I believe her name was Rachel, the lady who did the service. She showed up early, very professional, nice and did a great job. She even helped me get my wedding ring out of my ducting. She went above and beyond her call of duty. I would definitely recommend her and all pints heating. Thank you very much!!!!

Great service! They only sell furnace units that are reliable.

We have deliberately delayed this report until hundreds of trouble-free hours have been logged on the insertthe following is our assessment; first class people / parts / paperinvestment felt good, safe and friendly-we were never confused about any detailtechnical experts / problem solving skills - the best (these R&R installations need many decisions constantly - Eric is a skilled expert!)ALL POINTS EXCEEDED OUR EXPECTATIONS !! We highly recommend this company to any discerning consumer. They are on YOUR side all the way.

Everything was prompt, everything was punctual, everything was professional. The salesman carefully described three levels of furnaces that they provide in the Carrier line. Technical issues such as placement of the intake and vent lines were thought through. Appropriate permits were acquired. The work was completed in one day, including a challenging job of running new wife for the new thermostat, and everything was cleaned up thoroughly. A model for how such things should be done.

On time, on budget, as usual. This is why I have used All Points exclusively for the past 12 years.

They were fantastic. They had two guys come. They laid a tarp on my floor and took their shoes off. The did the job and cleaned up very well. They talked to me like I was family. They were very friendly and I really enjoyed having them here. I called around and they had the best price.

Our5 YO gas furnace went dead very early on Easter Morning. Searching for a firm to make an emergency call I found only 1 available on a holiday in our rural area of Snohomish County. The agent asked a few questions and then offered that a holiday call out would be rather costly and did I know that the weather was forecast to be unseasonably warm for the next two days therefore could I wait for Monday service when the rates were about half of the holiday charge? I checked the weather forecast and agreed. The agent set up an appointment for Monday morning. The service person ( a very nice lady) arrived promptly at 10 AM on Monday and in a few moments had figured out the problem. In thirty minutes she had replaced the ignitor and then cleaned and adjusted the flame sensors, burners and pressure switch post, finally testing the furnace. While the bill was not cheap, they drove quite a ways to get to us and did the job quickly and professionally. I will call them again because of their very positive customer service attitude. Especially considering the company that installed the furnace (new construction)-those guys even tried to charge for work that was covered under the manufacturers or builders warranty!

The most wonderful experience I have ever had with any vendor. They were polite, courteous, friendly, had a good sense of humor. They respected my space by laying down tarps to protect my floor and carpet and they cleaned up after themselves even though the water heater is in a crawl space and didn't need it. They offered to replace insulation on the pipes affected (though that wasn't in the bid) and they removed the old water heater. Their price was the best, by several hundred dollars, over all of the 5 other suppliers I called. The two installers were so friendly it felt like I was talking with a close friend or family member. In fact I was treated as a cherished customer from the very first phone contact all the way through completion of the work. I can't think of anything they could do to improve and I would use this company again in half a heart beat!

The work took 2 days to complete and we're very pleased with All Points. The whole crew, from Ron Dugas and Eric Chaves to Rachel Klone, were very professional when we were planning the installation, getting the necessary permits and on the days the work was done. We're very happy with our new system.

I had turned down (not off) the temp in the water heater tank and when I got home from vacation 2 weeks later, I turned it back up, however, the next morning I had to take a tepid shower. I called PSE, but unfortunately it was a Friday and the earliest they could come out was Tuesday sometime. Snow was forecast for the weekend, so they gave me All Points as one of their referral companies. Called and spoke to Rachel, who was very nice, helpful and could schedule me in that day. She explained that the $149 service charge would cover a few things with my water heater. I took off work early and went home to wait. Heather showed up at 6:15 pm, and told me my pilot light was off. She did show me how to take the cover off, and see when/how the pilot light was off/on. It took about 3 minutes. That was it. She said the problem was the pilot light was not lit, did not check to see if anything else required service. She did feel bad about the service charge, and said she would turn in the paperwork and maybe the office would give me a break. She wrote up paperwork but never gave it to me to sign, and never left a copy for me. Although I know I agreed to have them come out, and knew the charge, it still leaves a bad taste in my mouth to have to pay $163.16 ($149 plus tax) for turning on a pilot light. I called Rachel when I got the bill and asked her if we could do some sort of adjustment on the bill. She agreed to take $30 off, so the final price was $130.31. Still not happy, but feel a little better, and at least I know how to check and relight my pilot light in the future!

All Points Heating installed a new fireplace insert into our existing fireplace. They also ran a new gas line for not only the fireplace but for a gas range and barbecue. Eric was our sales rep and from the start was extremely informative and helpful with the decision. His experience is vast and he brings a practical approach to the decision too. We were already most comfortable with him after receiving 2 other bids but the price quote was also several hundred to $1000+ below the others for an upgraded unit. They have already performed the install which turned out great. They did it with all the needed permits and never questioned the need for one. The install came out even better than we expected and the install crew was on time, polite, informative, professional and clean. As an added bonus they removed a wood stove from our basement fireplace. This was really helpful since they make getting homeowner's insurance very difficult. We are considering having them do another fireplace insert in the basement in the future. Eric even came back out after the install to show us a couple of additional tricks showing the type of care he has for his customer's satisfaction. I would definitely bring them back for future work without hesitation and strongly recommend them to others.

We had a red tagged furnace over the weekend. They came out promptly to offer a no hassle free estimate. The staff was very polite and took time to explain all options and did not make any effort to have us buy the most expensive furnace option. It was not the lowest estimate of the four service providers who submitted an estimate. However it was in our opinion the best estimate for a 95 % efficiency carrier furnace. The cost included all taxes, labor and equipment. They spent approximately 10 hours working on the project and left the place clean and tidy. We were very impressed by their service and will certainly use them again as well as recommend them to our friends. It helped that they had a brick and mortar office very close to our home. This offered us a bit more sense of security that we would not have to chase after someone who works out of their home or their truck if anything requires follow up.

Everyone was very professional from the salesperson, estimator, installers and office help. I had gotten 6 estimates from different companies, All Points Heating was a good price comparied to the others and they pointed out some issues with my previous furnance install. Everyone arrived on time and finished on time.

It was a positive experience. They showed up on time. The price was consistent with the estimate. They were pretty efficient, and they got the job done. They did exactly what they said they would do. They were very professional.

If you are looking for one of the services All Points Heating and A/C provides look no more. This is the best company in the area and this statement coming from two perfectionist is not easy to come by. Two years ago the same company installed a gas insert fireplace in our living room. They were prompt,efficient, personable and very clean. This year we called them back to give us estimates for A/C and replacing our older gas insert fireplace in our family room. Eric Chaves (the sales manager) knew exaclty what needed to be done to our existing furnace to add the central A/C and he is overall a pleasure to work with. Tony and Chris did the installation for us. As the previous time they came on time and prepared and as before they were efficient and very concerned about us being absolutely satisfied with the installation. Rachel and Liz at the office were always available for questions and for helping arranging the inspections. And they all work together as a team to make everything happen correctly for their customers and on time. As with all home projects not all goes perfect the first time. We had a noise from the fireplace fans -not because of the fans but because of the layout of the fireplace-. Heather from the service dept came twice to make sure that all possible solutions were exhausted. And they came up with a creative solution that required a third trip and more hours of work to make sure that we were completely satisfied. And of course we are. Our experience with All Points Heating is that they will work relentlessly to take care of their customers and to leave them happy with their services. They will follow up in every way they can. It is very hard to find companies with such knowledgeable, professional and courteous people. This company is one of them and we will always recommend them and go back to them. They make us feel good about spending money and that is very hard to do.

Just moved into a house we bought and furnace hadn't been serviced in years. Puget Sound Energy recommended them, so we gave them a call. They came all the way from Mukilteo and everyone was very friendly and helpful. Heather did the service work and she was extremely thorough and knew what she was doing. The furnace was absolutely filthy and she spent a couple hours taking it apart and cleaning it out. While doing the work, she broke the ignitor. She replaced it for no extra charge. We were super impressed with her attention to detail. The furnace looked like new by the time she was done. She left the work site spotless and wrote up a very detailed (and legible!) report of the work she did. We liked her so much, we called them again for our next project--a hot water heater installation.

Just moved into a house we bought a few months earlier. The water heater was ancient and working, but was making loud knocking noises. We figured we'd better replace it before disaster struck. We called All Points for this job, because we were completely impressed with them when they serviced our furnace. They came out and did a free estimate. The fellow who did the estimate was friendly and helpful. The estimate seemed reasonable enough so we went with it. The guy who did the service of removing the old water heater and installing the new one was also friendly and seemed to know what he was doing. He had to replace plumbing and some duct work above the heater. He also advised us to remove the platform that the old water heater was resting on, saying it was unnecessary and a barrier to installing the new one. We had a open hole between the garage (where the water heater is) and the crawl space under the house. He covered it with a hunk of sheet metal for us...that was above and beyond. We were very satisfied when he left. However, later the next day, an elbow of his new plumbing connection was leaking water on the garage floor. We called them and, since it was not an emergency, he came the next day to fix it. He was apologetic, but also said that it was not an uncommon occurrence. Hmm. Maybe because he's not the best plummer? When he left the leak appeared to be fixed, but later that evening it was back! I called them again and he came again. Very apologetic this time. This time rather than just resoder the old original joint, he completely replaced it. This time it worked. Third time was a charm.