Get matched with top basement leak repair pros in Moxee, WA

"I hired TerraFirma Foundation Systems to level my home, expecting a professional job with clear communication, but the entire experience has been incredibly disappointing and costly. From the start, I hired the company to level the floors in my home, specifically to address a nearly 3-inch dip in my kitchen area, a 13x10 room. Yet after they “completed the job,” I still have a 1.5-inch dip in the center of the kitchen, and a corner of my home/kitchen that sits half an inch higher than it should be (above 0%), creating a full inch rise from the living room to the kitchen. Now they’re saying that leveling the kitchen wasn’t included in the original scope, blaming the remaining dip on my kitchen island and fridge being “too heavy” and lacking proper support—an issue they failed to identify in the initial assessment. To properly address this problem, they’re now asking for an additional $7,500, claiming this work was never part of the original job. This feels like a classic bait-and-switch tactic, and I can’t help but feel taken advantage of. To make matters worse, I discovered that they used an uncalibrated machine during the initial leveling when installing, which raised my house over an inch more than necessary, causing significant damage that wasn’t there before. Partway through the lift, they even asked me to sign a waiver to get my house closer to 0% level, effectively absolving them of any damage caused. The technician stopped mid-lift to show me the damage that was already occurring and warned that more would likely follow if we continued. I agreed to proceed, trusting their assurances and assuming their equipment was properly calibrated. I even pointed out to the technician at the time that it did not look level, and he assured me the machine was correct. Now, they refuse to take any responsibility for the resulting damage, dismissing it as “standard” and providing terms within the contract absolving them—despite them overcorrecting the home. There were also repeated measurement discrepancies, with reports showing one reading and verbal statements/emails suggesting different levels. When I sought clarification, I received vague responses and empty apologies. After all this, and nearly $30,000 invested, my floor remains unleveled. The only resolution TerraFirma Foundation Systems has offered is for me to pay additional money to level the kitchen and to wait for the overcorrected area to “settle naturally”—a process that, according to their technician, could take anywhere from two months to ten years. I hired TerraFirma Foundation Systems to fully level my home, not to leave me with an incomplete job, inconsistent results, and vague promises. If you’re considering foundation work, I strongly recommend looking elsewhere—this company has left me with extensive damage, unexpected costs, and a significant amount of frustration."

"We have used MTU Services LLC twice in the last 3 years. Two projects involving extreme foundation repair for our home in Spokane, WA. Mark and his crew are OUTSTANDING in every way! MTU has old fashion values, no price gouging, detailed bids and the crew is excellent in communication with the home owner while on site each day. Our major repairs took months because the original builder in the 1950's did not put in appropriate footers and a portion of our house began to sink. MTU also completely gutted a basement room that was compromised, jack hammered the concrete out, installed new metal ceiling beams, posts, dug new footers, metal mesh on the floor, poured and leveled the brand new floor. The hardest working real men I have seen in decades and no complaining what soever. Mark is great in keeping in touch with home owner on any questions, concerns, and is excellent on educating the homeowner along the way. One of the best companies I have ever had the pleasure to work with!"

"Never heard back to get a bid on project"

"I had Eric from Hammered LLC come and re hang some interior doors, secure kitchen cabinets and re case my windows and doors another contractor did that I wasn't to happy with. Eric was very professional and didn't bad mouth the other contractor's work or pick it apart. He understood the job at hand better than the other "contractor" and had the patience to deal with a mess someone else left behind. I will be calling Eric to work on ALL my rentals from now on!"

"Terrible company to work with. Owner will tell you want you want to hear and never fallow through with it. I am owed an over change refund that was promised in a email by the owner 2 Dec. and have yet to receive it. Doubt I ever will."