Procraft Windows and Doors

They were prompt. The gentleman that came out was very professional and explained everything well.

They did a wonderful job. It was all completed in one day. We received three bids which ended up being low, medium, and high. What sold us with this company is that they don't use subcontractors. They use only their own people that are paid top dollar, and also that have been with the company for 20 years. They also provided a huge references letter book.

We went with another company, but the salesman was prompt and brought a demo window for me to see.

The people at Procraft Industries were friendly, patient, professional, and reliable. They kept coming up with good solutions to numerous (anticipated and unanticipated) problems. There were many decisions to be made, and they communicated well throughout the process. The trim on one window wasn't finished the way we thought it should be, and they came out immediately and corrected the problem. They weren't satisfied until every detail was right. Because of this the job took longer than we thought it would.

The pros: wood frames and panes are excellent quality, ProCraft focuses on quality and customer service, and the sales person was very knowledgeable about my type of job (custom wood windows in an old house) and had lots of good advice. Also, he did not try to convince me to install the most expensive window in each case. Very very responsive on the phone, returned calls promptly, etc. The installers were great. A crew of three (maybe four) who were very professional and did over 20 windows in one day. They also did a phenomenal cleanup job. The cons: expensive, expensive, expensive. They don't paint frames! You have to get the frames painted yourself. It's their prerogative, but it would have been easier if they did. Building the windows took significantly longer than they initially told me it would. Vinyl window tracks and window stops are flimsy.

They were quick and finished the job in just one day. I am so happy with the job they did and with my new windows and doors. They just did a great job and I would definitely use them again.

Procraft was not cheap, but the quality they delivered was very well worth it. They were experienced with the product, and the whole crew was professional. We had a small issue that they pleasantly solved by standing behind what they do. They were the best rated company on Angie's List.

The company representative arrived as scheduled and provided recommendations, an estimated cost and an estimate of the time when the work would be done. Later they notified us that the fiberglass door texture we had asked for was not available for the door type and we agree to a different texture. We were notified in advance of the date when the work would be done. The installers arrived on schedule at about 8:30 a.m. and completed the work by 4:30. The door lock was installed incorrectly but this was corrected promptly when we notified them of the problem.

I had heard good things about Procraft, especially with their ratings on Angie's List. So I wanted to make sure they bid on my project. I wanted them to respond to a 17 page request for proposal (with pictures and measurements) and give me a preliminary non-binding proposal for the work. But they didn't cooperate with my request and insisted on sending someone out saying, "Maybe you aren't the right customer for us". Obviously they were right. In the end I went with another company that was flexible enough to respect my request and whose bid was 25%. Still not as bad as some of the other companies I spoke to who bid more than double the actual cost.

I called to inquire about an estimate. We want to have a new opening and a window installed in our bathroom. The salesman informed me that they cannot take (new?) orders for less than two windows - even if you are creating a new opening. We'll be replacing all our home windows within 5 years, so it's a shame they are not willing to start small, earn our trust, and move big. I offered to speak with the owner, but he was not in (after 4 PM, so understandable). I did leave my name and number for the owner to contact me.

Procraft gave an estimate immediately upon surveying the job. Their prediction of when the work would start was right on. They completed the work in 1 day, and the result is neat and professional. They left the work site clean.

Sales and ordering processes were smooth. Windows came in and my appointment was scheduled. Appointment team was 90 minutes late with no call, but they were pleasant, polite, and seemed knowledgeable when they got there. Stayed until 8 p.m to finish the job. Two weeks later, I discovered that two strips of caulking around the new window frames hadn't been finished. I did have to follow up three times and call myself for status updates, but they came back and finished the job within three weeks. After the job was completed, a field tech did stop by to make sure it was done to my satisfaction.

I had the sales rep come out for a bid (Sammy). The meeting was not informative and I have no idea which windows they have, yet alone which windows they were bidding me for. The estimate was great, but I am still in the dark on their product offered? Have not hired a company yet.

From the very beginning, we had a great experience with Procraft. Johan, our salesman, was very professional, knowledgeable and friendly. We had received a better quote from another company and Procraft was able to match it. The windows arrived within the 4-6 weeks as quoted and the installation was seamless. Two window techs were able to complete everything in 2 days. When they left our house on the first day, they had cleaned up so well. We couldn't tell they had been there. The window techs were very professional and courteous of our house. Everything was left completely clean! I highly recommend Procraft Industries for your windows.

ProCraft did an excellent, fast job in just a day and a half. It took about 30 days (it was fall, high season) to get on the schedule, but it was well worth the wait.

It went very well, overall. The person they sent for the estimate was prompt, polite, and knowledgeable. Their information and estimate were very clear. The installation was really quick and the installers did an excellent job. The windows were installed perfectly. The only negative thing I have to say is that the day of the planned installation, there was a mix up in orders from the dispatcher to the actual installer and the installer ended up not showing up at the appointed time. After I called them, they realized the mistake and arranged to get the installer out first thing the next day. They apologized, as I expected, for the mix up.

Salesman (Ray) was responsive and had good suggestions. Workman were a father-son team and they were prompt, efficient, thorough, professional and very good.

They were a good company. There was a problem that occurred but they pointed it out and corrected it.

We had a positive experience with Procraft - good service, responsiveness, knowledgeable installers, and top quality product. The only negative was the length of time it took between ordering and installation. The windows were custom-made and apparently the manufacturer had a back-log of work that caused a bit of a delay. All and all a very good experience.

We were quite pleased with the service. Ray Harding from Procraft came out to measure and give us an estimate. The new window was ready when they promised it and the installation went smoothly. The screen took longer than promised, but it wasn't a problem for us. Ray called later to follow up and confirm that the work was done to our satisfaction.

From the initial sales call to follow-up, ProCraft was thorough, professional, and considerate. The job looks great! We would use them again anytime.

The rep (I later learned was Paul) I never got back to me with referrals in the neighborhood. He never followed up on the estimate he offered, and never put the estimate in writing. He did return my call after I sent the company an email complaining.

Rob Hare was a great contact and made the bidding process easy. Excellent quality windows and installers.

The salesman was very pleasant, easy-no pressure. The workman were on time, friendly, respectful of our house. Let me know that one window was made wrong. It was replaced approximately 10 days later. The workman ships was good. They did not collect the balance until the window was replaced. I would and have recommended them to friends and family, or anyone that happens to ask if I know a good company!

This was great service from beginning to end. The sales rep was knowledgeable and not high-pressure, and as for the rest, it was completely painless. The windows were installed while I was at work, and they are beautiful. Sky from Procraft called after I'd ordered to offer suggestions on the appropriate grid size, which I appreciated. Everyone was very nice and professional and the product was great. Would definitely recommend!