Procraft Windows and Doors

They are very professional and offer quality service. They always go above and beyond.

They were prompt, professional and did a good job.

The guy came out and gave a free estimate; he was friendly and gave great advice and told me things to look for.

They were pros in every respect and did an excellent job.

They were very responsive and they gave me the service that I asked for. I would recommend them others.

In April '08 I called ProCraft Industries to get an estimate to replace seven aluminum windows with vinyl ones in our rental home. The owner came out within a couple of days and brought me a sample of their vinyl windows. We looked at which windows would be replaced and we discussed pricing. He gave me a full estimate at that time and also gave me a discount for being an Angie's List customer. An appointment was made for the following week for a guy to come out and measure all the windows that were to be replaced. At that point the windows and screens were ordered, and I was told it would be 2-3 weeks for them to be manufactured and that they would give me a call. They were ready within a couple of weeks and a team of three guys came out and took out the old aluminum windows and installed the new ones all in one day. They also installed new trim around the outside of the windows, cleaned everything up and hauled away all the old windows. On my inspection, one screen was ripped, so they said they would be out to replace it soon. I did have to call twice over the next couple of months to get that screen replaced, but other than that, the service and product was excellent and I received a Lifetime Warranty on the windows! I would definitely use ProCraft Industries again and recommend them to anyone needing new windows.

The replacement went well overall. I reviewed a few different companies before choosing Procraft based on their Angie's List rating and my experience with the salesperson. I was happy with the consultation; I got advice and input without being pressured. The installation was smooth and the installers were respectful, punctual, and neat. A great job overall.

They were very professional. I was well taken care of from the quote through the final install. They were also very flexible with scheduling. The install only took a day and they cleaned up well. The windows are great and reduced the street noise inside the house. I would recommend them and use them again. The only drawback is the price, but it was fairly comparable to other companies.

I got a more competitive bid. The product that was offered was slightly superior to the one that Procraft offered. I thought they were well above average.

The results were very nice and better than expected even. The sales person was absolutely low pressure. He even made suggestions that saved me money overall. I had three other bids, and one was extremely high pressure, but Procraft was extremely professional. They were no pressure, and very responsive to all of my questions. They were quick, efficient, and cleaned up after themselves. They did a great job overall.

Salesman and measurement people on time and professional. Installer and trainee helper were the most important part of the job. Installer had an attitude and put in snap bead he wanted without checking with me to see what I wanted. Office was always responsive when I called and ordered the correct color of snap bead. I had to paint the window surrounds on the outside, of course, and when the installation crew came back (reluctantly) a week later, they readily agreed to paint the black snap bead (my house is cream color) to match the house as I had done; this avoided removing new windows or risking damage to new windows. The office was again responsive when I requested a zero balance receipt and again when I requested a lien release, however these things should be done automatically and not have to be requested. There are companies like O'Neil Plumbing who are very professional and send out these documents without being requested to do so.

I would recommend them in the future.

We found them through Angie's List. They came out on a one day notice to give me an estimate. They were very knowledgeable. They gave me a date when they thought the windows would be in stock. When they did come in they came when they said that they would They did the work in one day. They cleaned up after themselves when the work was done.

They were considerate. They were polite and professional. They did not smoke in the house and were respectful. They admitted to a couple of mistakes.

They were really professional. They showed up on time. The did what they said they were going to do and got the job done very quickly. They offered really good service.

Very well. They were very tidy and efficiently went about their business. After installation they washed the windows they had installed, sprayed the tracks with silicone, and gave the bottle to me.

I was expecting more because of the responses on Angie's List. The work was a little sloppy. They were nice and they were on time and they came back to fix the sloppy work, so that was good.

We had a few window coverings, blinds and what have you covering the windows for each room for upstairs and downstairs. It's called post design daylight rambling. So the fit and finish was important to us, not only the view for us, but providing heat in the winter, and no leaking. Also not far from our home and circling the house is a freeway. The guy who came out, showed us the window styles he had. We asked for several different colors. We had a few others come out who were the complete opposite of this company.

It went very well. The sales was no pressure and came well prepared with samples and references. The follow-up measuring was fast and on time. The installers were fast, extremely competent. They did a great job of installing, very neat caulking.

It generally went very well for us. The crew they sent to do the work were professional and pleasant to work with. They had a difficult job to do, some windows were very difficult to reach, several were mis-manufactured and the weather made work impossible on a couple of occasions. After the job was complete we realized the glass they recommended for two high gabled windows was not what we needed. The windows are impossible to curtain and in the afternoon are exposed directly to the sun. We asked for the darkest most reflective windows available, but they had strongly recommended against that idea. When their recommendation did not work, we negotiated replacement of the windows with the darker windows at their cost. We felt their offer was fair and the windows have been replaced and are now satisfactory. I know ours was not an easy job for Procraft, but they performed well, were fair to us and never complained about the unforeseen difficulties they encountered.

I received a quote for replacing my windows and sliding glass door from Procraft. The representative showed up on time and was professional. I was taking time to get multiple quotes. A few weeks later I was contacted by a representative from the Procraft to come out to my home and do a new estimate. The same gentleman arrived that had done the previous quote. He made a flippant remark about how if I asked them to do another quote, then he might just have to break one of my windows. (ha, ha-Not!) Needless to say, I did not go with them.

They were wonderful. They were so professional and so polite in our home. They were very clean. We would absolutely use them again. They were fairly priced for the service they give you. I am so pleased with our new windows.

Rob came out and gave us an estimate on what it would cost us to do the work. After confirming them for the work, one of their workmen came out and confirmed the work to be done and approximately 60 days later we received a call for the installation work. On the day of the installation, they called to say that they would be delayed. We appreciated the call. Two men arrived and immediately started to work tearing out the plant window and proceeded next to the patio door which was to get the French door. The second patio door was removed and replaced with the atrium door. During the removal of the old doors and window, care was taken to have carpet covered to catch the debris and when they left, there wasn't a trace of debris left behind. They did great work and were very professional.

Besides the time it took to actually make the door (since it was custom sized it took about 5 weeks), it took quite a few phone calls and 1 missed appointment to actually get them to come install the new door 2 weeks after that. When someone finally did come to install the door, he did a good job and it looks great. It's been installed for a few months now, and there have been no leaks whatsoever.

Procraft did a great job. They were professional, efficient and thorough. The installer was extremely conscientious in his cleanup and he finished all 21 windows in one day, taking special care to clean each window before he left.