Procraft Windows and Doors

They were very helpful from the first contact through installation. We are very happy with their work.

They did a fine job and everything looked great. They were punctual and their price was good.

The sales experience was excellent however I was holding my breath for installation. My house has numerous quirks being built in 1900 and the windows that were added in the 60s were installed strangely, also a porch had been added to a kitchen and the windows were all out of alignment. The installation crew exceeded my expectations. They were professional, extremly knowledgable, personable, polite, considerate and the tricky issues of my old house didn;t phase them. I would recommend this company to anyone - decide what you want and then sit back and relax whilst they do an exceptional job.

Other than the price quoted, everything else went fine.

They came out and looked at my windows and then followed-up with a quote and packet via the mail. The price was the most expensive out of the companies I had come out so I won't be using them.

They were the best bid. He had the most complete information of the window types that were available. I thought that he was very honest and straightforward with the information that he gave me. He seemed knowledgeable on what he did. The important thing is that Procraft Windows is a local product.

I am so confident in Procraft's quality and value that I did not call any other company the second time and I also asked specifically for the sales rep. I had the first time - Ray. Ray is very professional, knowledgeable, punctual with excellent follow-up. After the order, the Procraft installer comes to do a second measurement and confirm the window is appropriate for the structure. They are very meticulous about doing their homework in advance so the installation goes as expected. Their employees have been with the company a long time.

Our experience was WONDERFUL. After dealing with a few other window companies, we were really tired of hearing everyone's sale's pitch. We found Procraft by joining the Angie's List. We had Penguin come out and give us a quote for over $36,000 so we decided to shop around before hiring anyone. We heard about Angie's List on a couple of window websites. Then we went to the Home & Garden Show and low and behold, a rep from Angie's List was there. The homework was done for us and we didn't need to try and figure out who was the best company on our own. We immediately joined and found Procraft. The sales rep was very polite and professional. He showed up answered all of our questions and then gave us a bid that was 1/2 the price of the triple pane windows. I gave them a B in price because they were in the middle of our quotes. But we were very impressed with their ratings that we decided we wanted to pay a little more and KNOW that the job would be done right. When the team came, in two weeks- which was less time than the other places quoted- a father and son group showed up and they did a FANTASTIC job on completing the job. We have a toddler and a dog and they kept an eye on them and worked with us in keeping everyone safe. We bumped into a couple of problems- one window was measured wrong and then the opening on the slider door was opposite of the first door. They said they would order the right door frame and be back to fix it and put in the other window that was measured wrong. Things went great the next time they came out and we thought we were done. But when they came to fix the door, we found scratches that actually came from our beagle. Apparently they just order a new frame and flip the door with the handle so that it's on the right side. Well in the week we were waiting, our beagle scratched at the door and now these marks were eye level. I called Procraft and they had NO PROBLEM ordering a new door! They didn't even ask what the scratches were from. Finally, third time a charm, new glass came and we were done with the window project. Our house is warmer and quieter and we are thankful we paid 1/2 of what we would have paid if we didn't shop around. THANK YOU ANGIE'S LIST!

An excellent experience. The salesman first came out to our home for the estimate and measurements. There was no sales pressure but some suggestions how to make things best which we appreciated. It took about 2 weeks for the installation (which was faster than the quoted 3-4 weeks) and they did everything in one day absolutely beautifully. Ran into some issues installing the sliding glass door (found some very old electrical work that was dead but scary looking) but the windows are beautiful and the house is SOOOO much warmer now!

This was and excellent experience from day 1. Procraft was recommended by another firm from Angie's list which was too far away to do the work and didn't want to charge for driving time. From the minute I called Procraft the service was very professional and the experience very pleasant. Sami, the estimator, came to my house twie to double check what was needed. He didn't find problems where none existed as another firm tried to do. He answered all my questions, including about the BBB listing, without any hesitation. From there on, everyone showed up on time, took extra pains to respond to questions, and did the work efficiently even though some of the windows were hard to reach. The installer cleaned my windows before he left. Furthermore, their product came with a warranty which is transferable to a new owner if I should sell my home. This is unlike most warranties which usually go only to the original purchaser.

They were very professional and had great follow through.

Easy to schedule an appointment. Johan arrived on time, looked at the windows I knew were broken and walked around the house with me looking at broken seals and showing me they were broken. He took measurements of the windows and talked about the options to replace the glass. He had a laptop and entered the window dimensions and was able to print out a detailed estimate on the spot. He included both a bulk discount and an Angie's List discount. We would have used them but we're moving soon and cost was the only factor and one of the other estimates was 10% less.

Procraft did a very good and professional job since the first call. Extremely responsive, a very good and honest advice and always on time. The final product was as good as they described it. The installation was extremely professional and clean.

The initial estimate appointment was great. The installation of the windows was well done and speedy. We are VERY pleased with the windows. There was a snag with the window screens. Initially the screens that were sent did not fit correctly. Procraft contracts with another company in Tacoma for these screens. Unfortunately, it took 4 separate appointments and many, many weeks to get the screen situation straightened out. The screen company said they were having some production issues and were working to correct the situation. Unfortunately, that meant that we had a lot of grief and ended up being the ones to do the follow-up to make things right, rather than the screen company. Procraft expressed concern about the issue and contacted the screen company's owner on our behalf. Unfortunately, since we contracted with Procraft, and there were issues, even though it was a supplier issue, I can't give Procraft as high a rating as I would like to. Again, we very much like the windows. There was just too much grief getting to the end point.

They were polite. It was a bit of a sales job. I felt that the person was really working hard to sale me on the procraft window. Because he wasn't the installer we didn't feel comfortable taking his word for what the company would do. It was one of the higher end bids that we received. He did not attempt to do any follow up with us beyond a written note.

Procraft was prompt and very professional. Someone came to our home within one week of my call to assess the job and give us a free estimate. We interviewed 2 other companies before choosing Procraft. We chose them because their price was the best, they were the most professional and we liked their product. It took about 10 weeks for our windows to be made and for the installation to begin. The crew was fast and clean. There was a small scratch in the middle of large picture window we ordered. I'm not sure I would have noticed it right away. They re-ordered the window ASAP and came back about a week later to reinstall. Again, there was a scratch.(made in the manufacturing of the double pane). The third time was a charm and the window was installed perfectly. It looks beautiful. Procraft went out of their way to make sure we had exactly what we wanted - we have an older home and were trying to match existing windows.

Overall, we are very happy with the results. The crew was skilled, worked fast, and carefully cleaned up after themselves. They were able to complete the job in one day. There was one problem which they handled very professionally. The measurements of one window were wrong and it was 12 inches short. This was not discovered until after they had removed the old window. They told me about the problem and suggested that we install the window with a piece of plywood filling the gap at the top. Since the window was under the eve of the roof, there would not be a potential water damage problem. They ordered the correct window and replaced the bad one the next week. They told us when we placed the order that we might expect a 30% reduction in our heating costs. I just received the first full months bill from PSE, and it was just above 30% less gas than the same month last year. We are very pleased with the work done, the resulting improvement of the window anesthetics, and the heating cost savings.

I liked the salesperson and the products he recommended. His bid turned out to be in the middle of the 4 bids I received. I actually probably would have gone with them but he never called back and one of the others did, so I went with them. I was surprised that with a sales staff, they wouldn't work to close the deal by making a simple phone call a few days later.

They didn't install the screens correctly. They weren't responsive when I called with the problem and when they finally came out to make the repair, they were unpleasant and acted like they didn't want to be here or make the repair. This was five years ago, but if they haven't changed their quality of work, I wouldn't recommend them.

They installed the bay window, but brought the wrong size. I called the owner and let him know that they brought out the wrong size window and he worked with me and gave me another size window at a loss to him (although it ended up being an extra $1000 for me). The screens weren't installed properly and they damaged one of the screens and just left it that way. The owner personally called me and tried to make it right, but I really just didn't want to deal with the over all project anymore.

The guys were very professional, I felt that we got exactly what we asked for, there were no problems, and they did a great job cleaning up. I would highly recommend them.

Their installers were personable and responsive to my needs.

Everyone is very professional. They are prompt and always do a fabulous job. I would highly recommend them. They are great about working with you in regards to sticking to your budget.

The salesman was nice and they were always professional and we've used them a couple of times over the years.

They were very courteous, professional, thorough, and they did the work in a timely manner.