Jim Dandy Sewer & Plumbing

Ju.st fine

it went well

.

unknown

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See above.

Pretty good

Very pleased with the service.

Leak stopped.

Quick and easy

Quick and easy

clean and fast

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The work was professional and my problem was fixed. The appointment was easy to make and the plumber arrived promptly. The only issue is that I think I could have found a better price.

They couldn't unclog our downspout pipe underground, which wasn't their fault. However, the fix they proposed to reroute it involved routing through the driveway and going through the concrete for an estimate of $4800. We found another drainage company and they came up with a different solution for $980. It pays to shop around!

THEY DID A GREAT JOB. WE CALLED THEM IN THE MORNING AND THEY CAME THAT SAME DAY.

BIG PUDDLES OF WATER BEGAN POOLING ON THE FLOOR OF MY BASEMENT BATHROOM IN LOCATIONS OPPOSITE THE SHOWER STALL WHEN THE SHOWER WAS RUNNING. ANOTHER PLUMBER DID NOT FIX THE PROBLEM. THE JIM DANDY REP QUICKLY FOUND THE SOURCE OF THE LEAK AS BEING A DEFECTIVE SHOWER HEAD, CAUSING WATER TO RUN DOWN THE INSIDE OF THE WALL, OUT AT THE BASEBOARD AND DOWNWARD ALONG THE FLOOR. IT REQUIRED OPENING UP THE DRY WALL NEXT TO THE SHOWER. HE FOUND A WAY TO COMPLETE THE FIX WITH THE LEAST DAMAGE TO MY WALL. HE WORKED FAST, PROFICIENTLY AND PROFESSIONALLY. DURING A SIDE CONVERSATION, I COMPLAINED ABOUT AN ODOR COMING FROM MY KITCHEN SINK. AGAIN, HE QUICKLY IDENTIFIED THE CAUSE AND RECONFIGURED THE PLUMBING UNDER MY SINK. I HAVE NO MORE ODOR AND HE ALSO FIXED A SLOW LEAK. I WAS IMPRESSED WITH THE JIM DANDY REP'S EFFICIENCY. KEEPING THE COST DOWN WAS AT THE FOREFRONT OF HIS WORK ETHIC. WHICH, OF COURSE, I APPRECIATED VERY MUCH.

PRICING IS A LITTLE HIGHER THAN COMPETITION: $142.85 FOR FIRST HOUR AND $25.70 FOR EACH 15 MIN.THEREAFTER. (ADDITIONAL AMOUNT PAID WAS FOR PARTS FOR HOT WATER HEATER($38). HOWEVER, WORK SEEMED QUITE EFFICIENT (1 1/2 HOURS TO REPLACE HOT WATER CONNECTIONS, GARBAGE DISPOSAL AND SINK POP UP). JOHN, THE PLUMBER WAS NEAT (CLEANED UP AREAS WELL) AND EXTREMELY COURTEOUS/NICE. I APPRECIATED THE QUICK SCHEDULING OF THE LADY WHO ANSWERED THE PHONE (VERY NICE AS WELL) AND WAS HAPPY TO PAY SLIGHTLY HIGHER RATES FOR QUICKER RESPONSE.

THEY WERE PUNCTUAL, HONEST, AND TOOK THE TIME TO EXPLAIN WHAT THEY WERE DOING. I WAS ABLE TO WATCH AS THEY PUT THE CAMERA DOWN THE SEWER LINE AND COULD SEE THE ROOT PROBLEM FOR MYSELF. ALTHOUGH THEY RAN INTO A FEW CHALLENGES WHILE DOING THE NEW SEWER LINE, THEY MANAGED TO COME OUT UNDER THE ESTIMATED PRICE. IT WAS STILL EXPENSIVE (NEARLY $8,000!), AND THEY DID TRY TO TALK ME INTO A MORE EXPENSIVE OPTION, BUT THEY DIDN'T PUSH WHEN I CHOSE THE LESS EXPENSIVE ONE. ONE NICE THING WAS THAT THEY ALWAYS KEPT ME INFORMED AS TO CHALLENGES, CHANGES, COST ESTIMATES, ETC., WHICH I APPRECIATED.

JIM DANDY WAS RUNNING A LITTLE LATE THAT DAY BECAUSE SOMEONE WAS SICK, BUT THEY DID CALL ABOUT IT, SO IT WAS NO PROBLEM. ALSO DON DESERVES POINTS FOR COMING OUT ON CALL EVEN THOUGH HE HAD A FOOT INJURY. HE WAS TIMELY, EFFICIENT, AND KNOWLEDGEABLE. I COULD SEE THAT HE HAD GOOD WORK ETHIC AND WAS INTERESTED IN DOING A GOOD JOB. THE DISPATCH PEOPLE WERE ALSO POLITE AND PROFESSIONAL. ANOTHER THING I APPRECIATED IS THAT NO ONE TRIED TO PUSH UNNECESSARY SERVICES ON ME. THEY JUST DID THE JOB, GAVE ME SOME USEFUL INFORMATION ABOUT MY SYSTEM, AND LEFT. I DID NOT FEEL 'RIPPED OFF' AS I HAVE SO MANY TIMES BEFORE WITH SUBCONTRACTORS. INSTEAD I WAS LEFT FEELING THAT MY MONEY WAS WELL SPENT. I WILL TURN TO THESE GUYS WITH CONFIDENCE THE NEXT TIME I NEED ANY DRAIN SERVICES.

THE WATER PRESSURE TO THE HOUSE BECAME NONEXISTENT AND IT TURNED OUT THAT A NEW SEWER LINE HAD TO BE RUN FROM THE HOUSE TO THE STREET BECAUSE OF THE TREE ROOTS THAT BROKE THE EXISTING LINE. THE LANDSCAPING WAS RESTORED AS BEST AS IT COULD BE.

IT WAS A MESS AT THE TIME, OUR SIDEWALK, DRIVEWAY AND MOST OF OUR FRONT YARD WAS TORN UP, BUT THE SEWER REPLACEMENT WAS SUCCESSFUL AND THE DRIVEWAY AND SIDEWALKS WERE REPAVED AND WERE BETTER THAN BEFORE. SEWER HAS WORKED GREAT EVER SINCE AND IT HAS BEEN SEVERAL YEARS.

THE JIM DANDY TECHNICIAN WAS PROMPT AND VERY HONEST WITH US WHEN HE DISCOVERED A VERY SIMPLE CLOG THAT HE HELPED US REMOVE. HE ALSO GAVE US SOME STRAIGHT FORWARD ADVICE REGARDING A SLOW-DRAINING FRENCH DRAIN ON OUR PROPERTY.

THEY ALWAYS DO A GOOD JOB, THEY COME QUICKLY WHICH IS USUALLY VERY IMPORTANT AND ARE REASONABLLY PRICED. THE REPRESENTATIVES ARE ALWAYS COURTEOUS AND EFFICIENT.

FAST, FRIENDLY AND HONEST. MUCH CHEAPER THAN THEIR COMPETITION. I ASKED ABOUT FUTURE WORK, THINKING IT WAS A PERFECT TIME FOR THEM TO UPSCALE MY OLD SEWER LINE- HE SAID IT WAS IN PERFECT SHAPE AND TO JUST CALL THEM ONCE A YEAR FOR THEIR CLEAN OUT SERVICE. HE COULD HAVE EASILY SOLD ME A 10,000 JOB IF HE WANTED. I APPRECIATE HIS HONESTY.