Blue Flame Heating and Air Conditioning

A few problems with the thermostat set up at install which required a tech (Fernando) to come out and adjust. He was professional and thorough and made sure the system was running correctly before leaving. The system is running well now, but it has only been one day so I cannot do a long term evaluation. I also feel the price was on the high side and too many extra charges for things that should be included. However,the company did work with us and gave us a discount on the unit top protector and included the thermal insulation blanket at no charge since we were under the impression it was included in the unit cost to start with. I think they did care about us being satisfied customers.

Brandon was professional, thorough and went through every detail of the process, issues and options to repair and replace. Great customer experience!

Tech was very informative as he knew & understood HVAC thoroughly. Very helpful, very professional!

Quick, polite and professional. Would hire again if needed.

I am pleased with the work they've done, they did a very good job.

They were prompt and professional. My only complaint is pricing. I did end up going with them, but they were a bit pricier than other quotes.

Pros - The installers of this company were super nice and courteous. They knew what they were doing and took the time to explain what was going on. Cons - The sales guy who gave us the quote missed some key details like the height of the house. On the day of the installation, the installers said that they would need boom lift and since they had not rented one this would delay the installation. After that I got no update from this company as to when they could complete the installation. Every time I called our coordinator he gave a standard response that he has no information and would let me know as soon as they ere able to find a boom lift. Finally after 3 days when I called the office and asked for their supervisor, I got a call back in 5 mins and they scheduled the installation date for next week. The AC got installed on Tuesday and after installation they left the Boom lift outside my house in front of the mailbox to be picked up by the company next morning. Today its Friday and the Boom list was still outside my house blocking the mailbox. I have called the company twice and still don't know when exactly it will get picked. This has been a pretty frustrating experience. The only good part is that the AC is now working!

Everyone I worked with was very nice. They all went out of their way to make sure I was satisfied with their work. I would recommend Blue Flame to my friends.

Blue Flame is great! They were very professional and were able to install the central air conditioning system quickly. Kyler was an awesome comfort adviser! I highly recommend them for any heating and air conditioning services.

I've had my system for a year now. I chose to have a maintenance agreement. Blue flame has a great service staff, very efficient, personable & always helpful. I'm very happy with my new system & this company.

Robert and Jordan showed up and install the central air conditioning system and did a good job. Satisfied with the result, as well as customer service provided by the whole team, including Brian and Kailana.

Brandon did a very thorough job cleaning the air handling unit's fan and motor and replaced the filtering system with new electrostatic filters. He went to a great pain to explain all his actions and why they were necessary. The air handling unit was purring like a kitten when he was done.

The installation team was very knowledgeable and professional. I felt comfortable having them in my garage all day! The office team has been very courteous, timely, and proactive. As it happened, I was able to arrange for installation the day after meeting with Brian, the salesperson, and we worked out a nice pricing arrangement to accommodate the quick response.

the company was very helpful in answering all my questions. the insulation was done well, done very quickly

We had Kyler from Blue Flame do the estimate and furnace was installed by Casey and Sam. All of them were very efficient and professional. They answered all of my questions. I would highly recommend Blue Flame to my friends and family.

Telephone agent had excellent customer service made booking an appointment a pleasure. Service of my AC unit seemed very professional and efficient. Also cleaned it so it looked like new.

Very professional. Service completed quickly with no problems.

They provided very competitive bid; they provided great service and had the good combination of electrical and gas knowledge to handle two projects for us.

AC WASN'T BLOWING COLD,SYSTEM HAS HISTORY OF LEAKS FROM OTHER SHOP.TRIED SOMEONE NEW BLUE FLAME FOUND FILTER WAS DIRTY RESTRICTING AIR FLOW DIDN'T TRY TO SELL ME SOMETHING THAT WASN'T NEEDED.NUFF SAID

Blue Flame Heating & Air Conditioning I spent 2 weeks researching HVAC companies in my area.Two of the HVAC companies I interviewed tried to steer me toward solutions and equipment I wasn't asking for. Both of those companies also didn't even bother to do a Manuel J residential load evaluation to determine what size of HVAC system I would need. Kyler - the Blue Flame advisor/estimator walked me through my options and the pros and cons of the different HVAC systems. He also showed me the yearly cost difference (graph) of AC/Gas versus a heat pump. I didn't feel he tried to sell me a particular brand or use a lot of HVAC jargon to overwhelm me. They were able to schedule me for an install for 2 weeks later (although I was able to move it up a week because of a cancelation). I ended up replacing and upgrading my 20 year old gas furnace from 80% to 96% efficiency, 2 stage (Rheem), added a Trane 17 seer A/C unit, and a Mitsubishi ductless heat pump, and replaced my flex ducting with rigid ducting, and I also replaced my thermostat with a new 3rd generation smart Nest thermostat (highly recommend).They had everything up and running in 3 days (plus one day to insulate the ducts, do a pressure test and adjust the dampers). Day 1 Luke and Mannie installed the furnace, day 2 they installed the A/C, ductless heat pump, and removed the flex ducting. Day 3 they custom fabricated and installed the rigid ducts in my crawl space, charged the A/C, checked for leaks, and did a final inspection on the entire system. The primary installers, Luke and Mannie were incredibly knowledgeable, professional, and hard working. The amount of work, and skill to fabricate a custom HAVC install is hard to describe. At one point there was 3 trucks in front of my house (a different group of Blue Flame installers had finished early on another project and came over and pitched in) with 6-7 people all working as a team. Everything is working perfectly, there was a high level of professionalism and skill that went into every aspect of this project. The overall cost was competitive and fair - you get what you pay for. I highly recommend them - it was a great experience. Getting the right contractor is the most important part of HVAC solution, more important than the equipment it self.