Steve's Plumbing Inc

Excellent work, excellent crew.

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Very well. I had really old fixtures that were practically frozen in place but Brian did an excellent of job of getting them out.

They replaced the hoses but broke our washing machine in the process. Besides the major inconvenience replacing our washer / dryer unit will cost us $1200.

Called on a Thursday got to talk to a real person and set up a appointment for the next day. He came out a little later than planned but called ahead to let me know. Was very informative and explained everything that needed to be done. I signed off for the work to be done and he didn't require any money down. Came out the next day on time and completed the work. Also gave some other advice.

Started with a $200 quote but ended with a $980 bill. After talking to Steve, they reduced it to $500.

Things went very smoothly. They were here promptly, courteous, friendly, and conscientious in keeping my house clean by cleaning up after themselves.

They arrived on-time, were very professional looking, gave me an exact estimate of the work and then installed two faucets including re-doing the piping under the sinks. When they were done, the work areas were spotless, they talked to me about what had been done and showed me the work. The whole time they were respectful of my home and were incredibly polite. I fell that they did a great job.

Steve and Don have done a lot of other work at a rental house as well, and they have always done a great job at a fair price. They are our only plumbing company for life.

Brian was professional and friendly. He explained everything he did, and helped us with other little plumbing problems in our house. He also fixed an unrelated problem with an exterior door! We are thrilled with his service and will use Steve's plumbing for our future plumbing issues.

We have a rat infestation problem. Exterminator could not find point of entry for rats. Suggested next step was to have our internal sewer pipes scoped for possible breaks. Told us not all plumbers do this. Asked around, heard Steve's could do this, saw they had a B rating. Called and asked if they could do a scope of our internal sewer line. Person who answered the phone said "yes" and scheduled an appointment. I could not be present so my boyfriend Eric said he'd meet the plumber. Plumber arrived on time. Eric told him what we needed. He said he'd do his "standard scope" for about $450. Eric confirmed with me that the price was OK. It seemed high but I was desperate for a solution to our rat problem so I said "yes". I called about 1/2 hour later and learned that the plumber was doing a scope of the sewer as it left our house. We did not need that work done; we'd just had it done by HydroPhysics. I learned later that Eric told him we didn't need that. He replied that he couldn't scope the interior lines (I learned later that they are called "drain" or "waste" pipes, not "sewer" pipes) without removing toilets and other fixtures, and that it would be very expensive. He used his scope to look inside our walls to try to diagnose the rat problem; this was beyond the "standard scope" and he did not charge us for this. He thought perhaps there was a vent venting into our wall and suggested cutting a hole in the wall to check it out. He cut the hole, but the vent turned out not to be the problem. Although the plumber went beyond what was included in a "standard scope", I didn't need a standard scope, and didn't want to pay for it. I called Steve's the next business day. Steve himself called me back. He very patiently explained to me that if I didn't smell anything bad, I could know that there was no break in my internal drain/waste pipes, and therefore didn't need an internal scope to begin with. I appreciated that information, but it was too late. I asked for a partial refund, since I thought we both should bear the burden of the miscommunication about my needs. He initially said no, but later a representative of his company called back and agreed to a 50% refund. I think this is fair.

Steve is the only plumber I will allow in my home. He is courteous, always on time and deeply concerned that the tasks he performs exceeds the customers expectations. His attention to detail and concern for peoples property both inside and outside of homes is why he will always be, "my plumber for life". With an upcoming kitchen remodel I will not allow anyone other then Steve's Plumbing to carry out the work I need done. While other companies in the Puget Sound talk about all their attributes, Steve's Plumbing is the real deal and he is truly one of the most skilled plumbers I have ever seen.

Very well. I called at 6:00pm and Steve was here and gone by 7:30pm. Very professional and helpful. Highly recommend!

Steve's plumbing has a Wednesday special for 50% off the regular service charge. I happened to call on a Tuesday and they offered me the discount which is on their web site, even though I didn't know about it at the time. They were due to come in on Wednesday, but could not make it since there was a snow storm. They were very prompt to call and reschedule ahead of time and extended the special to Saturday since they could not make it Wed. Finally on Saturday, as scheduled, they came by in the snow. I frankly thought I would have to live with the leak until the storm went away as nobody wanted to even take a look. They were very professional, took the time to answer all my questions and diagnosed the problem well. They explained to me my options clearly before they did any work. They did a very good solid job and cleaned up the mess that I inherited with the house when I bought it. Hire these guys if you want the job done well.

He showed up on time, put on shoe covers before entering the house and went right to work. He showed me what happened to the old fixtures before proceeding. At one point every part of the sink was off the wall and on the bathroom floor. By the end of the job, he had cleaned up so well it looked like he had never been there. Except that the sink was working beautifully. With me, my wife, and two kids sharing one bathroom, it was very important for me to get it done quickly and they did (within one day of the call, the job was done). Plus the work was excellent. I will definitely use Steve's Plumbing again.

We thought this company was very expensive. The reason why we looked at them at first was because the service call was a low rate of $59.00. On the contraire, they made up for the inexpensive call by overcharging for other fees. They added a fuel charge for travel even thought prices are dropping. I felt as though they were nickel and dime-ing us. We would not use them again.

The plumber was prompt and courteous. He ascertained the problem quickly. However, the next day we had another leak under the sink. The plumber returned and fixed that for no extra charge. He said he might have bumped another connection under there. This company has a certain day of the week with a lesser charge (maybe for seniors). Ask about this if you call them. We replaced the hot water dispenser with a soap dispenser because the asking price for the hot water was too high.

They were on time. They are good guys, responsive and professional. Easy to work with.

After the first visit, some tubes have been changes, however, the leak was still present and a bill of $200 was charged. After my call, a second visit lead to the disconnection of the instant hot water faucet, a $100 bill was charged. A detailed proposal to replace the malfunctioning instant hot water faucet for $1200 was generated. I bought an instant hot water faucet at a home improvement store for $200 and will call a plumber to install it, certainly not Steve's Plumbing, the nightmare of a plumber service. Even though I described the leak in detail, Don from Steve's Plumbing was not able to repair the mistake during his first visit and did not hesitate to charge another $100 for his second visit, doing the work he did not perform during his fist visit ($200). I usually don't take the time to write reports like this, but this story needs to be written down to warn other from using Steve's Plumbing LLC.

The experience overall was fantastic. By chance I got the owner at home when I called and he was very good on the phone. The phone conversation was informative and he allowed me to schedule at that moment. They called ahead to confirm the morning of and arrived when scheduled. The guys on site were friendly, professional and seemed to know what they were doing. They even cleaned up as well as could possibly be expected. They gave me a per job price in advance (with a very clear explanation) and they got lucky (as did I) that the fix was the simplest possible. I was not too concerned about price due to it being covered under a home warranty--which they patiently took the time to get pre-approved. I would use Steve's plumbing again and would highly recommend them.

They were very forthcoming in their estimates. They were real honest. He explained all the work he was doing, what it would entail, and the price. He gave us the option of getting additional work done. I appreciated that.

The estimate was for 649 dollars! I found another reputable plumber who did the job and installed a shower head for 214 dollars. The entire job took 90 minutes.

He calls when he's on his way. We've had so many people come to look and mess something up. He saved us a lot of heartache and grief as far as future flooding. We are very pleased with Steve's Plumbing.

The estimate was way too high, he recommended a $700 toilet! His charges were clearly too high, and we felt pressured to sign up for a service plan with his company, to receive a discount. $700 for a toilet. Really Nice guy, but prices the common man cannot afford.

They were careful when digging not to damage my lawn by putting down a tarp. The cleanup was very good, and the job got completed in the time frame as promised. He even stood later on the last day to finish the job because the toilet did not function the way he liked, and he would not leave until it worked to his satisfaction.