Steve's Plumbing Inc

Price gouging going on with them. It shouldn't cost $900 to unclog a kitchen drain. And don't mention that you used Drano or they add another $300 "acid" charge.

I've been a Diamond member with Steve's plumbing for several years, paying a monthly fee to get my Tankless system flushed annually. While they've been fine for routine maintenance, I'm really disappointed with how they handle anything beyond that. Today, during my yearly maintenance, I asked for a quote to replace a 3" coupler on a pipe connected to the tankless that has a slow leak. It's a $5.00 part with easy access, and they had the nerve to quote me over $1,100! The technician admitted it would take less than an hour to replace. And that $1,100? Supposedly a "discounted" price for Diamond members. Unbelievable! This is beyond unacceptable—it feels like they're blatantly taking advantage of their customers. I've canceling my membership and finding someone else because I no longer trust Steve's. Steve, you just lost another customer with your ridiculous pricing. There’s no justification for charging that much for a job that involves a $5.00 part and less than an hour of work, except to line your pockets and rip off your customers.

Steve's plumbing charged me $99 +tac to investigate a dripping show issue, and then proposed to fixed for $979. Plus the original $99 - this is more than $1000 for a shower valve replacement. For comparison, 2 sons Plumbing quoted me $479 and did not charge me for a first visit. This is less than half the price. I feel like an idiot that I called Steve's Plumbing. Never again.

Fast and prompt … to take my money! I’m extremely frustrated. Using Steve’s Plumbing was the worst decision I’ve made in probably the last decade. I had one issue in replacing my sink. The new sink is deeper than the last one, which made the drain no longer high enough to work like before. I found a potential solution was to use the clean-out pipe as if it was a drain. I wasn’t sure if it was valid or not so I called the Steve’s Plumbing for their assistance. Steve’s Plumbing were at my house in just a couple hours, to take advantage of me! The technician, Mike, told me of all the possible issues. There was one thing after another that he said could be very hard to do perform and if wasn’t properly it wouldn’t meet plumbing standards. He kept upselling me on their services. He sold me on their services by playing off my fears. The price I paid was for the worst case scenario rather than the work performed. It was much easier then he said might have been. I was taken advantage of. I’m also frustrated in choices Mike made without asking my opinion. He replaced the part of the new drain included in my new sink. This is kinda stupid, but one parts was the strainer. The one he installed doesn’t match the sink and doesn’t work like the new one. I feel like I’d feel better by uninstalling the one he installed, without my consent, with one I just purchased. This issue wouldn’t have happened if he just asked if the replacement was ok or not, instead I found out after he was done. I’m frustrated with the lack of communication. I paid for things I didn’t even want. I feel this is like an engine light came on in my car, so I went to a mechanic. They gave me a quote on what he’d fix. I paid the mechanic the full price but all he did was replace a fuse. Oh and he also replaced my hubcaps, that I don’t even like, for free without even asking! What a great deal! (Sarcasm)

Not well. Steve's charged my wife $929.72 to snake a drain and tighten a fitting. They were at my home for less than 45 minutes. "Salesman/Plumbers" tried to up-sell my wife on a variety of costly products and memberships. Scam operation.

Fantastic. Last summer I had a plumbing company come and give me an estimate but I didn't have time to get it done before leaving for the winter. I cam back and got in hold with Steve's Plumbing and he was a gentleman. He did the job and quoted half the price of my previous quote. He did the job in less time than was estimated. I have more space under my sink than before, and they eliminated unnecessary pipes and added a cleanout so if the kitchen sink gets plugged they can access it from right there.

I gave them a call and told them I had a substantial water leak that I believed was in my house's service line, since it didn't stop leaking water after turning off the house's main. They said on the phone that they could send someone out to check on the fixtures/etc inside the house for a $69 service charge, but that to find the leak outside the house, they'd work with a separate leak detection company. I declined the initial service call and contacted a leak detection company separately; they came out and marked the location in the yard. I called Steve's back and asked for a quote for repair, now that the leak was located. They came out and quoted $1432 for repair, plus extra if they were to end up needing to get underneath the stone walkway the dig site was near. They suggested instead installing a new replacement water service line and quoted $13874 to run a water line 50 feet across a flat yard with no large trees, driveways, or utilities in the way. They attempted to upsell me on getting a discounted rate for the job by signing up for what they called their "monthly Diamond club membership"; they did not disclose that signing up for the "monthly" membership requires a year long commitment in any of their paperwork and discussion about it until I asked explicitly about cancellation terms. They then charged me the $69 service charge for coming out and giving an estimate, even though their phone representative had not mentioned this during the second call. When questioned, their plumber insisted that this was normal and "everyone does that". Apparently not; we had 3 other plumbing companies out for estimates, and none of them charged to come out for the quote. All companies agreed that the mostly likely cause of my issue was aging/normal wear and that replacing the main would be a good choice rather than just repairing it. However, the other 3 companies all estimated around $500 for the repair and $3000-$3500 for a comparable service line replacement. So, to reiterate, of the 4 companies we got bids from: * Steve's was the only company charging a service call fee to give a quote * Steve's was the only one to attempt to upsell us on a monthly "club membership" with a hidden year-long commitment * Steve's estimate for the water line replacement was **FIVE TIMES** the estimates of 3 other bids. Stay away from this company.

We paid $79 to have the Steves Plumbing provide a quote for $1600 to move the water line for a refrigerator 15 feet. The plumbers hid behind the inflated task by task pricing, such as turning the water off to the house, draining the line, etc. Was able to find a plumber who did the job for a fair price of $200.

Great, Anthony was timely and professional and had some great tips! I signed up for a monthly club to receive a discount on services. However, the services even with the discount were too high to continue.

They were really nice. I didn't have to sub-contract and they did it all. He lined everything up for me. They did a fine job.

The plumber Brody came 20 minutes early which was great - better early than late! He was professional, explained his diagnosis well, and the job was done timely, and job site was cleaned up reasonably. Only issue was the cost was too high. $59 for service call + $222 for flushing + $5 for fuel charge. It was such a simple job - connecting flushing hose/tub from water heater to bathtub and drained the heater that took about 15 minutes to do + diagnosis time of another 10 minutes or so, should not amount to a bill of nearly $300! I won't use them again due to extraordinary high rate.

Service was done when we have a kitchen sink leak, and it turn out the pipeline was broken. The job was done fine, except we found he broke crawlspace window , he promised he will fix it. We did kitchen remodel few weeks ago, after cabinets opened, we found the drywall Under kitchen was broken. There is a hole opened between crawlspace and floor The crawl space window sealing still open We were shocked when see how the job was done.

Please see above. Drywall broken without sealing Crawlspace sealing broken without re-sealing Left a hole between floor and crawlspaces. I am shocked at what I am seeing, given we paid high price and low quality service I have pictures available to share, if I can post

I described the intermittent leak we'd been experiencing. He explained how faucets work, and due to a stripped screw with my current faucet which prevented replacing the internal cartridge, I needed to replace the entire unit. Price seems high, in retrospect, but the work was done very quickly.

I was taken advantage of. It was a total pressure sale to buy a $1500 new hot water tank. He tried to scare me into buying it now because he said if I waited it will be more expensive. He also wanted to put new fixtures in and I said no. The sink is fine but now I have to flush the toilet twice for it to work properly.

Technician Phil was great. I called the day before to schedule and got a 10-12 window; at 10, Steve called and said that Phil was delayed and offered the 12-1 window, which I greatly appreciated as I would have been annoyed waiting around. Phil came at the appointed time; I was on a work call, so I just showed him the toilet and he went to work. He laid out my options and pricing in a no pressure way, I chose the minor rebuild. He was knowledgeable, friendly and great to work with.

My house is a 2-story spec house built in 1985. I bought it in 1993. After needing a plumber 8 times in 13 years to resolve problems with cheap plumbing infrastructure and fixtures, I called Steve's Plumbing in 2010 to get a thorough evaluation of my home's plumbing system. Given my home's history, I signed up for the Lifetime Diamond Club membership that includes lifetime warranty on all fixtures provided and installed by Steve's, no limit to # of fixtures covered, annual inspection of all piping, drains,, valves and fixtures with free adjustments and without a service call charge, priority service, and a 15% discount on repairs. One of the upgrades I made in 2010 was to a tankless water heater, the Eternal Hybrid Water Heater with a Comfort Series circulating pump. It was installed in my garage by Steve's Plumbing. There was a problem with the Eternal circulating pump which Steve's changed out right away without charge, and they reported the problem to the manufacturer. The heater has been working since. Cost before tax: $4354 (heater) + $552 (circ pump) = $4906. I recently received a notice from the manufacturer, Eternal, dated 3/6/15, stating that there have been problems with the factory-installed Water Pressure Switch (WPS) and that they will pay for the installation of an updated WPS. I scheduled my Steve's Plumbing annual plumbing inspection shortly after receiving that letter. I always request Richard Saxton as my plumber - he is highly skilled (20 + years experience), professional, patient and thorough in his explanations, has always been straight with me about what is going on with my plumbing and the risks and benefits of various courses of action. During this year?s annual inspection, Richard started with a thorough inspection of my Eternal tankless water heater and found signs of corrosion. He told Steve (owner of the plumbing co), that he wasn't happy with what he was seeing in the water heater, and Richard showed me the problem areas. The result was that Richard took out the Eternal heater and installed a new Navien Condensing Tankless Water Heater with a recirculating line at no cost to me. Cost before tax: $5354 (heater) + $677 (recirc line) = $6031. Richard then completed the annual inspection of all my plumbing and made any needed adjustments. I owed nothing for all this work, not even a service call charge. Needless to say, I'm so glad I found Steve's Plumbing and Richard Saxton, and joined as a Lifetime Diamond Club member!

They came out, were professional and on time. We bought a foreclosed property with no water heater. They quoted us 4300 for a tankless water heater. My husband had found them on yelp and hadn't done much research. I got on Angie's list and found a different company and for the same exact water heater and installation it was 2500. Nice enough company but in the end it came to savings.

When everyone gives free estimate they charge money for estimate , keep doing business like this and very soon you folks will be history. .

We asked our realtor if she has any recommendations for Plumbers. She said that she uses Steve's Plumbing. I gave them a call and they were able to send out Kris the very next day. He was on time and had everything fixed in a jiffy. He explained everything and went over the price. I will definitely be using this company again if need be in the future and asking for Kris again.

They did clear the sewer. They wanted to charge us a trip and gas charge even though we are two blocks away. They over charged for all types of small things. He was supposed to send me a bill and I would write a check which we clarified prior to them starting the work. He called me and said I needed to come over to pay the bill, I explained I had not received an invoice, he said he was unable to pay his employees unless I came over that night to pay the bill. They insisted that they have a manager and employee on the work at all times. They came back the following day after clearing the line uninvited to try and find more things wrong that they could up sell me on.

I was shocked with this price. They never gave me a quote up front, and it looked like it was going to be $189, and then I received a bill for over $800. I went ahead and paid it, but I should have rebuked the invoice. I was very disappointed that it cost this much to replace a valve stop. He was only here for 45 minutes.

Will not be using Steve's because they were going to charge me a service call fee to provide an estimate for an $8k-$10k complete repipe job (based on the 2 previous FREE estimates I received). My interpretation of this is if they stood behind their ability to estimate and be competitive they wouldn't need to charge a service call fee.

Recently we did a complete kitchen remodel which required all new kitchen plumbing. We discovered that Steve's Plumbing took 6000 from us to replace a main line that had already been replaced. The plumber took pictures for us of the new line and the exact same line right next to it and was nice enough to offer to testify on our behalf if we decided to sue. Yes, Steve's Plumbing was nice and yes they responded quickly. That is not enough when you are dealing with a plumber who is not looking out for the customers best interest.

Want a pleasant plumbing experience? I suggest you call Steve's Plumbing. I had the pleasure of having Mike as my plumber. Not only did he assess the major issue we went through many minor issues also. No one can know when that major leak will happen but that is usually what happens with the small ones. I choose to fix these immediately. I was shown several different brands and styles of faucets ranging in different prices. When all was said and done I had 3 faucets replaced outside, 4 faucets inside, a new garbage disposal, insta-hot (you have to have one of these installed), new hot water heater (my mind is blank on what its called) but another little unit that sits on top of the water heater to increase the amount of hot water you get. I wasn't happy with one little thing with the bathroom plumbing and they came back right away and fixed it (no charge!) I find myself going in the kitchen and turning on the light just to look at the new fixtures at the sink. Yes, its true, you get notification ahead of time, a picture and brief history of your technician, they call when they are on the way, they are polite, courteous and kind. They explain things to you in way you understand so don't be afraid to ask. Finally like the commercial says they are professional. They are dressed in uniform, where protection over their shoes If things did not go smoothly my technician did not raise his voice or swear one time. No gut hanging out of their shirt and over the belt and the big bonus is NO PLUMBER BUTT. No pressure but if you have some work to be done and it can get pricey, I suggest you join their Diamond Club. It paid for itself right off the bat.