Custom Solutions Carpet Care provides comprehensive cleaning solutions for both residential and commercial needs. Whether it's your carpets, rug or furniture that needs attention, we'll ensure its cleaned professionally by our highly trained and knowledgeable technicians. Because every job we do is fully customized, you get the cleanest, healthiest, most beautiful results possible. With years of experience, Custom Solutions Carpet Care has the expertise to handle any job, large or small. We utilize all methods of cleaning including low moisture methods of cleaning and will never upsell you on anything. We provide you with a price and stick to it. GUARANTEED.
I had Jon and David at Custom Solutions shampoo my carpet in March of this year (2011), and they did a very good job. Then I had my house-sitter and her dog over for 5 days...and after she left, there was a very strong dog-urine smell in my carpets. So, I called Custom Solutions again, told Jon my problem and scheduled another carpet cleaning. Jon and David showed up promptly on time and got to work. Even tho they were here just a few months ago, they did a thorough and complete job, again. Moved small furniture, made sure they put protector-pads on the legs of the furniture after the shampooing, gave me instructions on when the carpet should be dry and suggestions on when I should move some things back. Unfortunately, the day after the cleaning, the urine odor came back stronger than before. I waited a couple of days to see if it would dissipate - it did, but it was still noticeable, so I called Jon again...he came over the very same day to chat with me about it, then said he could try shampooing it again to see if they could rid me of that smell. I thought he would schedule a future date to do that, but no...he meant right then and there! (but only if it was convenient for me). Now...that's what I call being responsive and totally customer-oriented. Use these guys, they do a good, professional job, and they are very pleasant to deal with. You will not be sorry.
Description of Work: Came back to shampoo my carpets after a guest dog piddled away in my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$210
Bryan R.
08/2011
5.0
carpet cleaners
+ -1 more
I signed up for Angie's List to find a recommended carpet cleaner in the Seattle (specifically Kirkland) area. After a reading some of the recommendations, Custom Solutions Carpet Cleaning stood out. Coincidentally, I received an email from Angie's list with a "Big Deal" from none other than Custom Solutions. So, with a specific timeframe in mind (we were looking at about one week from our initial contact), I called Jon Brunsdon. We discussed the timeline and he was able to fit us in. I perceived he was going a bit out of his way to fit us in, but he did so regardless. Our house has a lot of carpet. And it was easily "outside" of the Big Deal. As I presented the room sizes to Jon, he was politely straightforward that we were above the Big Deal, but would work with us. We have a very large master bedroom (25x25 + bath), a near 30 foot hallway, about a 25 x 15 living room and a 18x 15 family room... and two flights of stairs that needed to be cleaned. Jon thought he could be by at 1pm on the scheduled day, and he was prompt. Jon and one other gent (I can't remember his name) completed the cleaning in about 2.5 hrs. And the carpet, which had NOT been professionally clean in over 3 years, looked great. He took the time to review the work with me, and they were flexible with how we moved the furniture and where to clean. They even took the time to edge clean the carpet as well. I am quite impressed with Jon and Custom Solutions. He has earned my strongest recommendation. We will be calling on Custom Solutions to do some upholstery work in the very near future. And if you are wondering... Jon only charged us a VERY fair $55 beyond the "Big Deal." Custom Solutions "A" rating is accurate and well deserved.
Description of Work: Services Performed: Cleaned carpet in the combined Living Room/Dining Room, Family Room, two flights of stairs, a long hallway and a large master bedroom and adjoining bathroom carpet. In addition, Jon (no charge) did a test cleaning on a brushed velvet couch seat cushion. He did a great job... so we are going to have him clean the couch in the near future.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Lisa A.
08/2011
5.0
carpet cleaners
+ -1 more
Went great. They were on time and did not miss a spot. The carpet was like new afterwards, and they stick to their quote. The work is guaranteed too. Would not have business with anyone else. I used different companies in the past but they did not come anywhere close to the quality of work from Custom Solutions. Highly recommended.
Description of Work: Cleaned carpet thoroughly, including removing numerous pet stained. Area was 3 bedrooms, 3 hallways, 1 living room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$240
Anne K.
07/2011
5.0
carpet cleaners
+ -1 more
Very nicely done. I moved all the smaller items off the rugs and they moved the larger furniture. Most of the spots and small discolorations came out, or were greatly improved. A couple small areas were missed which they came back promptly the following week to complete, at no additional charge. I cannot remember ever having had a response from a carpet cleaning company like that. In addition, there was no sales pitch for other things to add such as deodorant or protectant sprays. I'm not even sure they had them - the subject never even came up! We did discuss green cleaning versus harsher chemicals and because our carpets are generally only walked on without shoes, we opted for the more ecological version which seems to have been just as effective. Disclosure: the price I paid was $30. less than their usual charge because of an Angie's List coupon.
Description of Work: 5 rooms, stairs, 4 closets, hallway and wool area rug cleaned
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$330
Michelle B.
07/2011
5.0
carpet cleaners
+ -1 more
We purchased Angies Big Deal for four rooms and a hallway. They allowed us to do three rooms, a hallways, and the stairs instead. Our Angies list deal had expired and they honored it anyway. David and Jon were on time, professional, and did a great job. We will definately use them again!
Description of Work: We had three rooms, a hallway, and stairs cleaned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$119
Beverly S.
07/2011
5.0
carpet cleaners
+ -1 more
Jon cleaned every carpet in the house and did an outstanding job! He even got out stains that previous cleaners couldn't. Unfortunately, we had reschedule on him repeatedly as we were working around several other vendors. Jon was always pleasant, professional and accommodating. More than I probably would have been. I highly recommend Custom Solutions Carpet Care and will definitely use them again.
Description of Work: I contacted five carpet cleaning companies and requested an estimate to clean the carpets in a rental house. Jon was the only one of those five who was willing to come out in person, give us a bid and honor that price.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
Ron H.
06/2011
5.0
carpet cleaners
+ -1 more
I called on Monday asking if they could come out that week. They scheduled me for Tuesday between 2 and 4 which made me very happy. They showed up at 2:30 which was very cool. I didn't require furniture removal. I put it all in the kitchen. They were pretty quiet, got right to work. Took about an hour and a half. The cost was the same as the estimate. We thought these carpets needed to be replaced. They looked that bad. After the cleaning they looked new. I've got other rooms that need some attention and I will definitely call these guys again. The difference is amazing.
Description of Work: Clean carpet in 2 rooms, no furniture removal. Large rooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
MISTY L.
05/2011
5.0
carpet cleaners
+ -1 more
They were fantastic. Their price was very reasonable and affordable. I was very happy with their price. They were considerate. They were on time. They were thorough and cleaned up after themselves. I felt that they were honest. I was pleased with their customer service. My carpets had some pet stains and it looks really good now. I would use them again in the future.
Description of Work: I had my carpets cleaned by Custom Solutions Carpet Care 6 to 8 weeks ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
SALLY C.
05/2011
5.0
carpet cleaners
+ -1 more
Custom Solutions sent an agent out to evaluate our carpets a day or two after my initial call. The estimate was very reasonable, and he set up an appointment for his team to come back to do the work. They arrived on time, worked quickely, and were very personable. They took one of my large area rugs back to their shop so that they could use a different cleaning solution on it, and brought it back a few days later sparkling clean. In fact, there were a couple of places that they weren't satisfied with on their first pass, and when they dropped off the area carpet, they went over some areas with another type of cleaner as well. I have teenagers and pets (too many of both...:)) and over the years the carpets have gotten pretty grimy. Not since the day we moved into our house 12 years ago have the carpets looked this good! In the end, the actual bill was exactly what was first quoated. I will absolutely use they again, and can recommend them without reservation!
Description of Work: I had area carpets cleaned in one bedroom, a hall way, two levels of stairs, a family room and a rec room. In addition, a large oriental area rug was taken to their shop to be cleaned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
DAYLE F.
03/2011
5.0
carpet cleaners
+ -1 more
Jon and David showed up exactly on time and got right to work. Very polite, professional and quick. Jon had told me they would move my furniture for me as long as I took everything off of it - ie, lamps, pictures, anything breakable. They moved things to one side of the room, cleaned the carpet and moved it back when done. I couldn't be more pleased with the work they did at my home. Carpets look great!
Description of Work: Carpets cleaned in the family room, living room, dining room and the stairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$195
Kay B.
02/2011
5.0
carpet cleaners, upholstery cleaning
+ 0 more
See above for the story from start to finish.
Description of Work: I connected with Custom Solutions through Angie's Big Deal, which provided 4 rooms of carpet cleaning for $119. I needed cleaning for 3 carpeted rooms on 3 floors with two carpeted stairways in between, all beige. John of Custom Solutions said that was fine for them to do those at the Big Deal rate. I also asked to add in upholstery cleaning for two 6' white sofas (both 15 yrs old and never covered). The additional price for both of those was $150, a full $100 less than the last time I had them cleaned. I was given options for cleaning dates within the week, arranged for my schedule.When the date and time arrived, John and another man arrived on time to the minute and proceeded to vacuum thoroughly everything that they would clean. Unlike some companies, they didn't drag in a big hose from a truck outside. Instead they brought in a GIANT steam machine (very noisy--only downside) and began to steam clean. They discussed with me at the beginning exactly what they would be doing and in what order so I could plan which areas of the house to be in as they worked. The sofas took the longest time because they were soooooo thorough--I would never have had their patience and determination to remove ground in dirt and stains--GREAT JOB!!!! They did the sofas first so they would have the longest time to dry and had a professional drying fan to assist that. They worked and worked to remove stains from the carpets, as well. Stains I thought might still be there, based on past experience, were gone. There were several stains they couldn't get out, much to their dismay -- two were BEACH TAR spots in a corner that had been ground in 7 years ago -- and they looked lighter than they ever have. GREAT JOB on everything. Both men were totally professional and thoughtful; I felt safe with them in my home, and even left them in the house alone while I went for a walk with a friend. Everything took 4.5 hrs and I was able to use the sofas about 6 hours later. They recommended that I not put the decorative red pillows and throws on until the next, so I was careful about that and appreciative of that advice.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$282.5
trivikram K.
01/2011
4.0
carpet cleaners
+ -1 more
I thought they did a good job overall, but wish they would have used the truck mounted cleaning. The method they used was not for very dirty carpets. They cleaned four rooms for me.
Description of Work: They cleaned my carpets from a Big Deal I purchased through Angie's List.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Orest Z.
01/2011
5.0
carpet cleaners
+ -1 more
Very pleased with work performed and will use them in the future.
Description of Work: Used Angie's list Big Deal offer and had basement carpet and stairwell cleaned. Job was quick and very well done. Service staff was punctual, efficient and professional.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$119
Patti C.
12/2010
5.0
carpet cleaners
+ -1 more
I purchased an Angie's List Big Deal and got all of my carpets cleaned - living room/dining room, 2 bedrooms and a hallway. the two men were very professiona, got right to work and were done in less than 1 1/2 hours. their low-moisture method was used and I loved it! the carpets were completely dry in 2 hours. Prior to their arrrival I had moved some of the small things up off of the floor. I told them I wanted the traffic areas cleaned but was a little disappointed in that they took me very literally. They did move my dining room chairs but none of my smaller tables or accent pieces. Plus I had cleared out everything under the beds and asked them if they could clean as far under them as possible, which was hardly anything. The machine they were using was pretty big, but it seems like they should have an attachment or something smaller for small corners and under beds.
Description of Work: The traffic areas of the carpets in my condo were cleaned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$119
Phiilip Robyn G.
12/2010
5.0
carpet cleaners
+ -1 more
Great experience. Very responsive on initial call, and willingness to accommodate a tight deadline. Arrived on time and did a thorough review with us of the area we wanted cleaned. Was very thorough, careful, and efficient. We were very happy with the results and the experience. We will definitely work with them again.
Description of Work: Custom Solutions cleaned the carpet in three rooms, a hallway, and stairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Matthew P.
12/2010
5.0
carpet cleaners
+ -1 more
The team was early at the house, waiting for us when we got there. They were efficient and friendly and did a wonderful job!
Description of Work: With our "Angie's Big Deal", we got all of the rugs in our house cleaned. We didn't have 4 rooms and a hallway (as the deal spelled out), but we had 3 rooms and 2 staircases. They were gracious enough to be flexible with the "deal".
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$119
Erik O.
12/2010
5.0
carpet cleaners
+ -1 more
I reached out to three carpet cleaning companies for estimates. Custom Solutions (Jon) was the only one to reply, and the reply was quick. Jon stopped by the condo to inspect the carpet and give an estimate (i.e., guaranteed final price). His inspection was thorough and the price seemed very reasonable to me. The carpet looks new again - this was professional work and well worth the money spent!
Description of Work: Cleaned the carpet in a two-story, 1100 square foot condo. Most of the condo is carpeted - two bedrooms, living room, dining room, two hallways, four closets, and stairs. The kitchen, bathrooms, and laundry room are not carpeted. This condo was empty during the time of the cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$210
Brenda K.
12/2010
5.0
carpet cleaners
+ -1 more
They were prompt to return my call for service, set up a date and time for my convenience, and showed up on time. They cleaned a very dirty, and stained, 20+ year old carpet in this office space. I left them there to do the work. I didn't have great expectations, due to the age of the carpet, but was very impressed with the way the carpet looked when I returned. I had had the carpet cleaned professionally once before but was disappointed with the job. These guys did a terrific job and exceeded my expectations. I highly recommend them and will certainly hire them again.
Description of Work: They cleaned two offices and a waiting room in my place of business; moved the furniture and placed pads under legs of tables,etc, for drying.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Mary H.
12/2010
5.0
carpet cleaners
+ -1 more
I do not remember how much I spent but it was worth every penny. The amount here is written in so I could submit this report. When I phoned, David gave me all the details about different methods of cleaning the carpets. I explained about the terrible experience I had previously with somebody who clearned the carpets, sofa and wing chair. They smelled for months, and took almost an equal amount of time to dry. With this company, the men came bang on time, put covers over their boots, checked out what had to be done: 4 bedrooms and hallways, and got on with it. They worked h****** some old pet spots and I am thoroughly pleased with their effort on those. What I particularly liked this time, by this company, was the fact that the carpets dried quickly. Also, I got a follow-up call to find how if I was pleased. Indeed I am.
Description of Work: Four bedrooms and a hallway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Ron S.
11/2010
5.0
carpet cleaners
+ -1 more
Did a great job, guys were efficient, quiet, and no "up-selling" to try to get more money out of us! I will use them again.
Description of Work: Angie's list special 4 room and hallway carpet cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$119
Heather K.
11/2010
5.0
carpet cleaners
+ -1 more
We purchased the "Big Deal" offered by this company, so the price we paid is probably not typical, but their regular prices look very reasonable too. The man I talked to about setting up our appointment was courteous and helpful on the phone. The company guys showed up on time, were very nice, and they did a fantastic job cleaning up 7 years worth of carpet soil. Our carpet looks great now.
Description of Work: The guys cleaned our carpet in one large room, one smaller room, and a set of stairs. The original deal specified 4 rooms plus a hallway, but the nice man in charge was very flexible about adjusting the deal to what I hope was a fair equivalent, so I got the areas most needing cleaning done.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$119
India L.
11/2010
5.0
carpet cleaners
+ -1 more
They arrived when they said they would. They were very friendly. They cleaned the rooms thoroughly, and admitted that there were several spots that just couldn't be removed. This was not a surprise as we have tried many times to remove those spots but it is nice that they said something rather than leaving it for us to discover later.
Description of Work: Carpets cleaned in 3 rooms and 2 hallways
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$119
Lynn H.
11/2010
5.0
carpet cleaners
+ -1 more
When I called to schedule a carpet cleaning I was asked questions about what kind of cleaning I was interested in and if I had special concerns. Based on my needs a low moisture cleaning was suggested. I was given a reminder call the night before. Jon and David arrived promptly and produced shoe coverings. They were very careful about bringing equipment into the house. The job was done excellently and they were very courteous and professional. I am extremely pleased with my clean carpets and the thorough service this company provided for a reasonable price. I would definitely use them again and recommend them highly.
Description of Work: Carpet cleaning stairs and 4 bedrooms and hallway
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
David L. M.
11/2010
5.0
carpet cleaners
+ -1 more
All in all, I was extremely pleased with the work of Jon and David. Jon phoned me shortly after my order was placed with Angie's list, and we agreed on November 4 between 11:30 a.m. and 12:30 p.m. Promptly at 12 noon, they arrived and got right to work. They were pleasant, professional, and energetic. The job took about two hours, and my 35-year-old carpets (from good old Frederick and Nelson) look clean and fresh. Lois Madsen
Description of Work: The two-man team vacuumed, cleaned and brushed the semi-dry carpets to raise the nap, and placed foil/plastic protectors under the furniture legs before they left. I didn't have a fourth room to be cleaned, so they kindly agreed to do the carpeting on the stairs to the second floor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$119
Jeri A.
11/2010
5.0
carpet cleaners
+ -1 more
They were superb. The service could not have been any better. They were very friendly and were terrific guys. I will definately use them again in the future. I will also recommend them to my friends.
Description of Work: They came out and cleaned four rooms for an Angie's List Special.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Upholstery Cleaning,
Oriental Rug Cleaning,
Upholstering,
Water & Smoke Damage
FAQ
Custom Solutions Carpet Care is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Custom Solutions Carpet Care accepts the following forms of payment: American Express,Check,MasterCard,Visa
Yes, Custom Solutions Carpet Care offers free project estimates.
Yes, Custom Solutions Carpet Care offers eco-friendly accreditations.
No, Custom Solutions Carpet Care does not offer a senior discount.
Yes, Custom Solutions Carpet Care offers emergency services.
Yes, Custom Solutions Carpet Care offers warranties.
Custom Solutions Carpet Care offers the following services: Residential & Commercial Carpet Cleaning. Upholstery Cleaning. Water Damage Restoration. Carpet Dye Spotting. Extraction/Steam cleaning, Low moisture cleaning, green cleaning options.