Description of Work: My 2010 iMac Snow Leopard was pretty much a mess: slow as a snail, frequent crashes, and it annoyingly required a restart almost every day just to be able to function. | |I emailed Gary, related to him all of the above, and he got right back to me. Told me (as had the Genius Bar crew at the Apple store a few weeks earlier) that Apple had discontinued all operating and security updates for my Snow Leopard OS several years ago. Hence, my iMac OS was not only way outdated and slow and glitchy, but also was likely loaded with malware, assorted viruses, and other bad stuff--the likely cause of all of the foregoing. | |So I bought his $89.95 Big Deal for a complete tune-up, and I got an appointment within a few days at the time I wanted. | |Gary showed up on time and got right to work, encouraging me to pull up a chair to watch what he was doing and allow him to explain things to me as he worked. The whole process took about an hour and it was fascinating to actually learn something about how my computer worked. | |He spent a LONG time deleting mountains of malware and god-knows-what else, including the dreaded Genieo, from my iMac, all the while re-setting and re-configuring things (have to admit that I got a little lost here). |Then he told me that he was going to replace my paleolithic Snow Leopard OS with the latest OS, Yosemite, something I didn't think possible given the age of my iMac. And it was free from Apple. So he began the downloading process, told me that it would take a couple of hours to complete, and that all I needed to do was hit "Continue" when the downloading was complete and that this would start the installation process, after which the computer would restart itself and be good to go. | |All went as he said it would, and in a few hours, I did a test drive of my email, Safari, etc. and everything was now SO fast--just Bam! Bam! Bam!. And I have not had do do any more restarts. | |So, for 89 bucks I got, essentially, a brand new iMac. Pretty amazing, really. MUCH more than I hoped for or expected. | |I had a follow up question a few days later, emailed Gary and, again, he got right back to me with the information. | |One more example of why I never use any contractor not review favorably, as Gary is, on Angieslist.